Red Spot Design

BACKGROUND

Introduce your business and what you do there.

I’ve worked with Red Spot Design for different businesses. Some were for an investment group I have, mostly in real estate, and then most recently I am having them help me as I run for a State Representative position. It’s mostly for web design, but David [Owner, Red Spot Design] does help me at times on other design work, like billboard ads, and things like that for my campaign.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

My highest goals are quality, look, and ease of navigation. Traffic is part of it too. I want it to look as professional as possible, especially for the political campaign; it’s my first race. It’s a classic campaign with mailers door to door and all that stuff. I’m going to try to drive my own traffic to the website. I’m not relying on anything outside of that. I don’t need anything sophisticated, just a really user-friendly website.

SOLUTION

What was the scope of their involvement?

I’m not a tech savvy guy. I used to be an airline pilot before I went back to get my MBA and got into investing. The whole tech side of things isn’t where my background is, so I rely on Red Spot.

I’m a guy that likes to talk on the phone. In the early stages, I called David to say what I was looking for. I told him I don’t know much about this industry. As I got into the campaign, then the website got more complex, with a way to donate and make contributions online. If it’s a new wrinkle, I’ll just ask their advice on what they recommend, and he’ll get back with his thoughts.

David will ask for examples of what I like. If it’s an investment group, I look at other investment websites. If it’s the campaign, I like to look at candidates that have done really well on both sides of the aisle. He does logo design too, which I really liked. He’ll give me 3 or 4 demos, and he’ll iterate based on my feedback. He listens to what you want. I’m usually pretty impressed with what we come up with.

I’m just starting to get into Facebook ads and he’ll talk with me about Facebook Pixels. This is all Greek to me in some ways, but I’ll forward him the information he needs and he’ll take care of it. That’s the latest thing I’m doing: using Facebook Ads to drive people to my website. Social media is new for me. In terms of the website, I’m making it more complex slowly. My other websites used to just be a contact form and basic information.

I’m going to shoot another commercial next month and I’m sure I’ll want to put that on YouTube. He’s helped me get things set up there too, like custom thumbnails that I had trouble with.

What is the team dynamic?

I work with David. I would say speaking with him has gone down a little bit over the projects just because he knows more what I like and I’ve learned a bit along the way. If a project just starts up, I might talk to him once a week. There’ll be some downtime for him and his designers to work things up and get back to me. Once the project gets up and running, I might email once a week. If there’s something I want to add to the website, I contact him again.

How did you come to work with Red Spot Design?

I found him through a Google search. I looked at a couple web design firms and they had examples of things they’d done in the past, and I liked what David did.

How much have you invested with them?

I’ve spent between $7,500 and $10,000.

What is the status of this engagement?

My kickoff for my investment group was in August 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been getting a lot of feedback through the website here for the campaign. I attribute that to the Facebook ads that I’d never used before. Volunteers get back to us through the contact form or people contact me to find out my views on things.

My other business is more B2B [business-to-business], but people enjoy using that site and it’s user-friendly to them. I am getting feedback and traffic through it. When I compare my web design to others, I feel like mine is better. It’s got a modern, clean, professional look; it was well done.

I was happy with the quality of his work and the price was reasonable. Red Spot is the only firm I’ve used. I’ve moved cities but I always stay with him; that’s how I am. If a company does a good job, I stick with them.

He’s very prompt. If I have a question or a change, he gets back so fast. He makes it easy. He did a good job on my first website, so I always stayed with him. It’s fortunate that he was my first pick.

How did Red Spot Design perform from a project management standpoint?

He’s done great. I’m a firm believer that he can do whatever I ask him to do, whether it’s through Facebook, Google AdWords, or what have you. He helped steer me in the right direction there. Some of it just comes down to budget, but as far as what I need, he’s able to do it. I’m really happy with what he’s done on his side of things.

He’s happy to talk over the phone. He answers your questions, including simple things like how to embed a video on my website. He will relate to you however you want to communicate, and he’s quick in getting back to you by email. I like to know what the ins and outs are so I can try to make the best decisions I can, and he’s accommodating of that.

What did you find most impressive about them?

The quality of work and how fast he gets back to me are impressive to me. I know there’s platforms where I can go in and I can make my own website changes. I didn’t want to get into that. There’s times where I’ll have a change, and he gets back to me same day. Often I’ll notice that the change was already made on my website within an hour.

It also really impresses me that he never complains. With some people I work with, they start out working hard wanting to win your business, and over time they stop answering your emails or stop getting back to you as fast. I’ve been working with David for 5 years, and I’m impressed with how fast he still gets back to me. Sometimes I feel bad because I’m always coming to him and asking for things, but there’s never a long sigh. He’s always ready to help.

His responsiveness and quality of work go hand in hand. He gives attention to detail and is very responsive.

Are there any areas they could improve?

Not really. He knows what he’s doing.

Do you have any advice for potential clients?

Don’t be afraid to let him know you don’t know what you’re doing. It’s not like he belittles you or anything. I’m sure I have so many dumb questions because I’m not a tech guy at all. It’s never feels like he’s rolling his eyes at you or anything like that. If I was a new guy working with David, I would just be honest. I’d tell him I don’t know this or I’m super busy and don’t have time for this. Be honest with what you’re looking for, and he’ll work it out.

BACKGROUND

Introduce your business and what you do there.

Cornwell Jackson is a public accounting firm in Plano TX. I manage all of the marketing efforts for the firm, including the website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

Redesign of our firm's website to include an up to date style, blog, and mobile capabilities.

SOLUTION

What was the scope of their involvement?

David built a WordPress site for us and transferred all of our existing web pages to the new site and helped integrate them to the new design.

What is the team dynamic?

I worked with David Russell at Redspot.

How did you come to work with Red Spot Design?

We were referred to Red Spot by one of their clients. Working with David was so easy, and from our first conversation, it seemed like they could complete the project in time and with a reasonable budget.

We interviewed 3 different design firms, and David and RedSpot stood out from the crowd. Anytime I emailed or called, I received an immediate response.

How much have you invested with them?

Confidential.

What is the status of this engagement?

The project occurred and completed during the 1st quarter of 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have noticed a significant difference in session visits and duration. Last month, we had over 4500 page views and over 2000 new users on our site. On average, we have about 10 contact form submissions a month from new opportunities.

How did Red Spot Design perform from a project management standpoint?

Extremely effective. We were in continuous communication during the web design project, and now anytime I need help with the tweaking of functions on the website, David responds right away with a solution.

What did you find most impressive about them?

Their communication. They were always available right away to help with answering any questions I have.

Are there any areas they could improve?

None.

BACKGROUND

Introduce your business and what you do there.

I’m an orthopedic surgeon in Dallas, Texas. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We needed a contact point for our advertising and marketing. We were also looking for a WordPress website with a blog and patient testimonials; we needed the ability to contact the office to show a location.

SOLUTION

What was the scope of their involvement?

They designed and developed a WordPress website. We had an initial conversation on the phone. I gave them 4-5 examples of websites that were in our space that I thought were good websites in terms of their features and look. David [Owner, Red Spot Design] came up with a couple of different options in terms of the look and feel. I picked one of those and he did a full design from that. We made some adjustments and added content and the project was complete.

What is the team dynamic?

David was the only person I worked with. I spoke with him 4-5 times over the course of the project.

How did you come to work with Red Spot Design?

I did a Google search. They had worked with a company that I knew and they had given him a good recommendation. We were looking at 2-3 other companies as well. The process of finding a company wasn’t difficult for me.

How much have you invested with them?

We spent $6000.

What is the status of this engagement?

I started working them in September 2016, and the project was completed in a couple of weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been happy with the site. We get quite a few calls daily and weekly from our website. All of our advertising points to the website.

How did Red Spot Design perform from a project management standpoint?

They were very responsive. Any changes we needed, they made right away. David was very professional and easy to contact. Everything was delivered on time and within budget.

What did you find most impressive about them?

The turnaround time was quick compared to things we’d been quoted for; I've worked with other agencies before and they were still quicker. The website was top notch despite the tight timeline.

Are there any areas they could improve?

No.

Any advice for future clients?

I would recommend them.

BACKGROUND

Introduce your business and what you do there.

J & M Glass Company, Inc. does business as Thermal Windows in Dallas, Texas. I’m the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We needed a professional designer and developer to create a consumer-friendly and SEO-friendly website.

SOLUTION

What was the scope of their involvement?

David [Owner, Red Spot Design] helped us with the design, layout, and every phase of this project. He’s also our go-to guy whenever we have any questions about Google or social media sites. We wanted to be able to upload photos from jobs we had done so we needed access to the site to be able to make minor changes. Red Spot allowed us to keep our website as our property.

How did you come to work with Red Spot Design?

I found them online. We selected them because of their proximity and good reviews. We also liked David’s accepting, can-do attitude. When we asked if he could do something, his answer was generally yes. If he said no, he had a good reason.

How much have you invested with them?

For the original design work and changes, we spent $7,000–$10,000. We’ve also spent over $130,000 for SEO work and other things.

What is the status of this engagement?

We started working with them in mid-2009, and the work is ongoing. I’ve hired marketing people that do our PPC and other things for our website but always kept Red Spot Design for our SEO.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In 22 categories that were important to us for SEO, we moved up to the number one ranking within a couple of months. We maintained that position until Google made a change. After that change went through, Red Spot worked for a month and a half, and for the majority of the keywords, we were back in the number one or two positions. Since 2009, we have consistently stayed in a dominant position in a full field. There are a lot of people who do what I do in the Dallas/Fort Worth area and a lot of national companies competing for this space.

How did Red Spot Design perform from a project management standpoint?

They were excellent. They’ve always communicated really well. They’ve given us what we ask for and always temper what we ask for with what’s best for us. They allow it to be our website, but they give us suggestions and the information we need to make the best decision possible. They take ownership in our site and want it to do well for us.

David is our point of contact. Initially, we had a lot of conversations via email or phone. Since 2009, we normally talk 8–10 times a year. He sends me reports of our SEO status.

When we’ve had staffing changes in-house, I’ve always been able to call David for help.

What did you find most impressive about them?

They take a personal investment in what we do. At the same time, there’s no machismo or pride in it that doesn’t allow us to have our input. I make windows, and sometimes communicating with technical people can be difficult. Red Spot is very easy to communicate with. When you walk into Apple, you have to talk to a “genius,” which is what they call their service people. That implies that everyone else is dumb. David’s company doesn’t do that. He never makes you feel dumb.

When we’ve received quotes for different things we needed, his pricing has been surprisingly reasonable. I think our expectations were that we would be spending more, so we’ve been happy with that. Three or four times I’ve called to ask if we need to spend more money. His response is no, which is a pretty shocking thing to come from a company.

In business, you come across people who are real and honest, and they are few and far between. Red Spot is one of those companies. It’s sometimes hard to know whom to trust, but David is one you can trust.

Are there any areas they could improve?

No. His communication is always very clear and friendly. He’s always very helpful.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of EMP 180⁰ Weight Loss™. My goal is to develop the best weight loss program and to get it to individuals who need to get healthier through weight loss. We give them an opportunity to change their lives through our nutritional coaching.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We wanted to get our business message displayed on the internet properly with a great interface for our potential clients.

SOLUTION

What was the scope of their involvement?

I basically knew what kind of content I wanted on my website, so I wrote the copy and sourced appropriate pictures and diagrams. Then, I used Red Spot Design's expertise for positioning and formatting—they created what I consider to be a very friendly and easy-to-follow look for the web page.

I wanted potential clients to see success stories and to be able to share the experiences that clients have had with us. For weight loss, people look at what others have been able to do and aspire to have the same results. I wanted it to look appealing and real, and Red Spot did a great job of that. They included some SEO [search engine optimization] as well.

What is the team dynamic?

I worked with David, the owner, whom I emailed three or four times a week during the main site build. Once every week or two, we would sort things out over a quick phone call.

How did you come to work with Red Spot Design?

I got a referral, which is a great testimony for Red Spot.

How much have you invested with them?

I have invested $8,000.

What is the status of this engagement?

Red Spot worked on our website from October to November 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've probably generated least 10% of new clients thanks to their involvement with the website's design and SEO—for us, that's about 70 different clients. I'm sure that most of the ones that found the website based on our other advertising have used the site find more information about us. Probably more than half of our total clients have been on the website before they joined.

The site works well. I have a lot of videos on it and they do slow the website down, so we need to create a YouTube channel. David knows exactly what to do. Everybody loves the look and feel of the web site.

How did Red Spot Design perform from a project management standpoint?

Everything was delivered on time and within budget.

What did you find most impressive about them?

Red Spot is amazingly responsive and quick to make changes. They're outstanding.

Are there any areas they could improve?

I know there are tools that can be used to analyze and optimize a website's performance, and it would be good if they could give some suggestions on using them.

Advice for potential customers?

I would send anyone and everyone to Red Spot Design without hesitation. If companies are looking to build a website, they need to go to David and his company. I've talked to other business owners with websites and they tell horror stories about problems with web designers, which surprised me because I never experienced any problems with Red Spot.

BACKGROUND

Introduce your business and what you do there.

I am the marketing director for Dental Space Advisors. I maintain the website and set up events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We decided to redo the whole website to update it and make it more user-friendly. We wanted to gain a better online presence and gain customers.

SOLUTION

What was the scope of their involvement?

Red Spot Design started from scratch on both the developing and design. They came up with all of the designs and different features and options that we could include. We put in videos, scrolling pictures of offices we’ve advised on with quotes, and a bunch of click-through pages to different articles. We also have contact forms. From there, we started doing Google AdWords to bring people to the website.

They ended up doing two other websites for us since then. One was a medical space website that basically copied the dental space website. We never had a medical space website before. Now we’re doing restaurant spaces as well. They have helped us with changes along the way for all three websites.

What is the team dynamic?

The only direct person I worked with was David [Owner, Red Spot Design]. He has a team behind him too.

How did you come to work with Red Spot Design?

They were already working with them when I was hired on. I’m guessing she found them online.

How much have you invested with them?

For all three of the websites, we spent around $5,000.

What is the status of this engagement?

We started working together in August 2015 until August 2017. The dental space website ended by January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Previously, we worked off of referrals, but now all of our customers come from the website. Our business has blown up since we’ve redone the website. Everyone at the company loves the website. We get forms or calls from customers that have an understanding of what our business does so I assume they find it helpful. It has a lot of information on it.

How did Red Spot Design perform from a project management standpoint?

They were great. Everyone was very helpful. It was really easy to get a hold of anyone at the company even by email. Everything was done in a timely manner. They gave good input. If I suggested something, it would always come out well. They’re a great company for anyone looking to create a website. We didn’t set a timeline, but they were very quick to get everything set up. There were no issues with timeliness.

What did you find most impressive about them?

We didn’t have any sort of design on our first website. What they produced was very modern and easy to navigate. Everything was very straightforward. It was great that I could send them something that I had in mind and they wouldn’t just do something that they thought was better. Their website designs are great.

Also, our contact form is managed through another company and Red Spot Design was really good with collaborating with them and making sure that everything was working correctly. We weren’t using the online forms on our prior website. They were really good.

Are there any areas they could improve?

I really don’t. Everything was done in a timely manner. They came up with ideas and what they produced was great.

BACKGROUND

Please describe your company and position.

I am the Owner of Ironclad Roofing

Describe what your company does in a single sentence.

Roofing Contractor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Redesign my site from the ground up

SOLUTION

How did you find Red Spot Design?

Online Search

Why did you select Red Spot Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included a full design, that was clean, modern, professional, taylored to my business and taylored to support SEO 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered a fast, professional, mobile-optimized website built to support SEO, user experience, and lead generation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive and always got back to me in a timely manner.

What was your primary form of communication with Red Spot Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Red Spot Design was their ability to take my vision and turn it into a polished, high-end website while staying responsive, detail-oriented, and easy to work with throughout the entire process.

Are there any areas for improvement or something Red Spot Design could have done differently?

No nothing major, overall they were great to work with.

BACKGROUND

Please describe your company and position.

I am the Branch Operations Manager of Halcyon Global Advisors

Describe what your company does in a single sentence.

Halcyon Global Advisors is a small boutique financial advisory firm with an emphasis on white glove personalized service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Website Design
• Maintain that new website

SOLUTION

How did you find Red Spot Design?

Online Search

Why did you select Red Spot Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Red Spot Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Red Spot designed and maintains our website. David has always been quick to respond to questions we may have, or to make any changes we request. They truly hit it out of the park, we couldn't be happier with David and Red Spot Design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a functional, working website that looks great and our clients find very easy to navigate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything we asked for and more in less time than expected

What was your primary form of communication with Red Spot Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal service and care

Are there any areas for improvement or something Red Spot Design could have done differently?

Nothing of note

BACKGROUND

Please describe your company and position.

I am the Owner of Lauren Bohart Wellness

Describe what your company does in a single sentence.

Educational training and coaching.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Website creation and editing

SOLUTION

How did you find Red Spot Design?

Referral

Why did you select Red Spot Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Red Spot Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I had a very good experience with this company, specifically David. He was recommended to me by my husband's company who has utilized him for several of their projects.
He was available to answer my questions and offered me clarification on several things related to the content. He helped me make changes/additions to my website, was prompt, as well as offered suggestions and information to me that was helpful in deciding what to include. Communication was clear, useful, and efficient and the work was completed in a timely manner. I'd highly recommend them for any website projects no matter how big or small they may be.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed project included all that we had previously discussed and was done in a timely manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All work was completed on time and in a timely manner. David wasvery responsive and easy to communicate my needs to, able to answer questions, and make appropriate suggestions/recommendations for the finished project.

What was your primary form of communication with Red Spot Design?

Email or Messaging App

What did you find most impressive or unique about this company?

Red Spot Design was very quick to respond, offered great suggestions, and delivered on time. Very easy to communicate with about anything.

Are there any areas for improvement or something Red Spot Design could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Owner, author, M-3 Books of M-3 Books

Describe what your company does in a single sentence.

M-3 Books is a small publishing company that publishes Joseph Allen books.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Web Design
• Feature the growing library of Joseph Allen books

SOLUTION

How did you find Red Spot Design?

Online Search

Why did you select Red Spot Design over others?

Great culture fit

How many teammates from Red Spot Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Red Spot designed and created a web site for the author Joseph Allen. They  host the web site after the website was up and running. Excellent at both. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finish the web site.

Host the web site. 

Add small changes when needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

100% on time, if not sooner. 100% met my needs, if not exceeded them.

What was your primary form of communication with Red Spot Design?

Email or Messaging App

What did you find most impressive or unique about this company?

Very good to work with, they listen very well, and they were far more responsive than most. Till this day, after 2 years and counting, no hitches at all. 

Are there any areas for improvement or something Red Spot Design could have done differently?

Nothing comes to mind.