Red Spot Design

Please describe your company and your position there.

For almost three decades our expertise has been retail real estate. We are singularly focused on value add shopping center investments. Therefore, we can assess the risks and underwrite them confidently.

For what projects/services did your company hire Red Spot Design?

We hired RedSpot to redesign our website which was very much outdated and had originally been designed back in 1989.

What were your goals for this project?

Our goals was to give our site a new and improved look as well as update our portfolio information and experience.

How did you select this vendor?

After considering our current hosting provider for the job and finding a couple of other companies, RedSpot came in somewhere in the middle as far as costs. However I was also very impressed with their portfolio.

Describe the project in detail.

Most of our communication was done via email and information was easily conveyed and implemented.

What was the team composition?

Dealt with David and Dania and that was it.

Can you share any outcomes from the project that demonstrate progress or success?

We are all excited about the end result. A fresh new look for the new year to come. We are excited to keep growing.

How effective was the workflow between your team and theirs?

Very effective. Their team was very attentive to our needs.

What did you find most impressive about this company?

Immediate responses.

Are there any areas for improvement?

No

Please describe your company and your position there.

For over 90 years, we have been supplying and producing health supplements to both domestic and global markets. I am the current President of the company.

For what projects/services did your company hire Red Spot Design?

In launching a new product line, we wanted it to have its own, individual presence. This meant a new company, new website, new online store, new logos, new labeling, etc. RSD was engaged to bring this vision to life by creating the website, online store, and logo.

What were your goals for this project?

Our focus was to have a streamlined website and online store that would be a perfect balance of minimalistic and informative. We wanted the website/shopping experience to be simple and straightforward for customers, including subscription based purchasing as an option.

How did you select this vendor?

We have previously used RSD for website design and online store creation. Based on our past experiences, we knew that RSD would be reliable, timely, cost effective, and extremely responsive to our needs and deadline. We have always had only a positive experience with RSD.

Describe the project and the services they provided in detail.

RSD created a wordpress website, set up the woocommerce store, and created subscription based purchasing options. RSD was able to take our input and turn it into a final product. RSD handled all aspects of the process, which made it extremely easy for us.

What was the team composition?

David and his team worked on the website and store integration. David was our point of contact and was always responsive to our requests. Even on the weekends, we would get responses in a short time.

Can you share any information that demonstrates the impact that this project has had on your business?

Our new product line has gone live and the online store is functioning flawlessly so far. We have had no glitches or issues. It has been a great online sales platform for us.

How was project management arranged and how effective was it?

David handled the project management. We were on a short deadline as we had an upcoming advertising campaign already scheduled for our new product. David and his team completed the website and store with time to spare. They were always on top of the work to be done.

What did you find most impressive about this company?

RSD is extremely responsive, detailed, and always willing to accommodate our requests. The timeliness and quality of the work is most impressive.

Are there any areas for improvement?

None - RSD was always one step ahead.

Please describe your company and your position there.

I am the owner of an after-hours pediatric nurse line.

For what projects/services did your company hire Red Spot Design?

I needed to update my website completely.

What were your goals for this project?

I wanted to have a website that kept up with the current technology.   

How did you select this vendor?

I have worked with him since 2005. Red Spot Design also developed my original site and did an amazing job.

Describe the project and the services they provided in detail.

David (Owner, Red Spot Design) designed my whole site and made it mobile-friendly.

What was the team composition?

I worked exclusively with David.

Can you share any information that demonstrates the impact that this project has had on your business?

I told David exactly what I was looking for, and he delivered. I have seen more interest in my site and received compliments about it.

How was project management arranged and how effective was it?

David understands what you need and won’t stop until he has it right.

What did you find most impressive about this company?

The customer service was impressive. Anytime I sent him an email, he responded almost immediately.

Are there any areas for improvement?

I can’t think of any.

Please describe your company and your position there.

I’m a business manager for VERUS Commercial. We’re a full-service commercial real estate brokerage firm. Our service range from sales/leasing to investment advisory.

For what projects/services did your company hire Red Spot Design? 

We needed a better platform to advertise the properties that we market for sale/lease, so we hired Red Spot Design to develop our website. 

What were your goals for this project?

We wanted to have a new website with a modern look and feel. It also needed to be user-friendly for our consumers.

How did you select this vendor? 

When researching, we were very impressed with their large client base. After reaching out to a few companies, we were most impressed with Red Spot Design's top-notch customer service and attention to detail. 

Describe the project and the services they provided in detail. 

We initially supplied Red Spot Design with a few websites that we liked the look and feel of. They were able to combine several details from those sites into a new platform while putting their own touch on it.  

Their team then served as a liaison between us and the other vendors who were working on the site. This was critical when setting up the backend of our properties page, changing domains, and switching hosting services. 

What was the team composition?

Red Spot Design was our main point of contact. They navigated between other vendors to set up our site’s backend, domain, and hosting.

Can you share any information that demonstrates the impact that this project has had on your business? 

Their feedback and response time was by far the best customer service experience our company has ever encountered. Thanks to their timeliness, we were ahead of schedule to meet our site’s go-live date. 

How was project management arranged and how effective was it?

Whether through text, email, or the phone, they always responded to us. We were never rushed and were always made to feel like we were their only priority.

What did you find most impressive about this company?

They were super responsive, very professional, and extremely knowledgeable. I’d recommend this company to anyone that needs web design services—and I have. Red Spot Design is a top-notch company and a cut above their competition. I’m beyond happy with our experience. 

Are there any areas for improvement?

No, I can’t think of an area where they’re lacking. We’re most definitely pleased with the whole experience from start to finish.

Please describe your company and your position there.

I own Endeavor Media Group, LLC, which owns the website GOPUSA. GOPUSA is a source for conservative news, information, and commentary, including its own news show on YouTube. 

For what projects/services did your company hire Red Spot Design?

We hired Red Spot Design to bring a fresh look and functionality to our website. The existing version of the website was several years old, and it needed an update.

What were your goals for this project?

The look and feel of the site needed to align with the times. The Red Spot Design team ensured that GOPUSA.com integrated the latest in layout, social media sharing, ease of navigation, and visitor interaction.

How did you select this vendor?

They had a great deal of experience with large and small projects. Everything was done to a high level of professionalism, so I knew I was in good hands. Their portfolio of work was expansive, and every project reflected the highest quality.

Describe the project in detail.

Red Spot Design redesigned our website on the latest version of WordPress and implemented a higher level of functionality. They focused on usability and chose elements that improved visitor interaction and built community.

What was the team composition?

The team included the owner and several developers.

Can you share any outcomes from the project that demonstrate progress or success?

The website looks great. It loads quickly and has a fresh, modern look. It emphasizes social media sharing more than the previous version, and highlights both breaking news and our show.

How effective was the workflow between your team and theirs?

I received daily updates on their progress. They quickly relayed questions or requirements, and their work was always done in a timely manner.

What did you find most impressive about this company?

The team was friendly and professional. I have a great deal of experience in this area, and I was impressed with their knowledge. I knew I would receive a great product after looking at their vast portfolio, but I didn't know how good their customer service would be. I always knew that they were working hard and making progress. 

Are there any areas for improvement?

I was satisfied with every facet of this project and all my interactions with Red Spot Design.

Please describe your company and your position there.

I work for an oil and gas company.

For what projects/services did your company hire Red Spot Design?

I’m in the business of forming, building, and ultimately selling companies. An essential component of that process is having a company website. We engaged Red Spot Design to design and host our site. 

What were your goals for this project?

Our primary objective for this engagement was achieving a quick turnaround time.

How did you select this vendor?

Over the past decade or so, I’ve worked with four other website design and hosting vendors. None of these companies ever delivered on time or budget. After one of those negative experiences, I was introduced to Red Spot Design.  Based on our successful previous engagements, I re-engaged them for this recent project.

Can you go into detail about the services they provided and the scope of the project?

We were in the process of starting a new company. Within days, we needed to meet with potential investors. Red Spot Design built our website to prepare us for these meetings. They designed the platform to set forth information about our new enterprise and its founders.

What was the team composition?

David (Owner, Red Spot Design) was my designated point of contact. I cannot recommend anyone more highly.

Can you share any information that demonstrates the impact that this project has had on your business?

Prior to being introduced to Red Spot Design, my experiences with web designers and hosting providers had been memorable for all the wrong reasons. The designer before them was so inept that I instructed our IT Manager to fire them and find a quality firm to finish the assignment. Red Spot Design stepped in and quickly completed the site design. Within a matter of days, they had our website up and running. 

I’ve also used them on two subsequent assignments and could not be more pleased with the results. Red Spot Design gets the job done, allowing me to focus my attention on other aspects of the business. Do yourself a favor and contact David (Owner, Red Spot Design) for your design and hosting needs. 

How was project management arranged and how effective was it?

The owner was my single point of contact at Red Spot Design, which worked very efficiently.

What did you find most impressive about this company?

I most appreciated Red Spot Design’s quick turnaround once we handed off the project to their team.

Are there any areas where they can improve?

There were none.

Please describe your company and your position there.

I’m the media and content supervisor for Trinity Valley Electric Cooperative, a rural electric cooperative serving all or part of five counties in north and east Texas. I’m involved in various aspects of our communications strategy, including digital platforms.

For what projects/services did your company hire Red Spot Design?

We needed to redesign our website to serve our cooperative members better in three major ways. First, we wanted to provide a user-friendly design that emphasizes the most commonly used aspects of our site. Second, our existing site had not aged well and wasn’t mobile-friendly, which is obviously a key concern with mobile use increasing steadily. Finally, we wanted to switch to a WordPress platform, which would allow us to update content faster and inform members about things like power outages and storm responses efficiently.

How did you select this vendor?

Red Spot was selected early in the process based on their previous work and designs.

Describe the project in detail.

The project was a complete redesign of our website, incorporating some legacy content while adding new functionality, social media integration, and mobile-responsive design.

What was the team composition?

On our end, several members of our communications team and IT department had roles in the development. Our main point of contact throughout the project was David Russell (Owner, Red Spot Design). He led the project through several design iterations and helped us achieve the look and feel that we were going for.

Can you share any outcomes from the project that demonstrate progress or success?

We’re very pleased with the final product. The changes have given us much more control over the site, and the UX is much improved. During power outage situations, we can now provide information faster than before.

How effective was the workflow between your team and theirs?

David was very responsive and patient during the design process. As we worked through various changes and modifications to site’s design, he was able to have new versions ready for us quickly. We communicated primarily by email.

What did you find most impressive about this company?

On our end, it sometimes took several weeks to provide feedback and design requests back to Red Spot. Their patience and care through the process were very helpful.

Are there any areas for improvement?

I think it would’ve been good to sit down for a face-to-face meeting early in the process, but we were certainly able to accomplish what we wanted without that.

Introduce your business and what you do there.

I’ve worked with Red Spot Design for different businesses. Some were for an investment group I have, mostly in real estate, and then most recently I am having them help me as I run for a State Representative position. It’s mostly for web design, but David [Owner, Red Spot Design] does help me at times on other design work, like billboard ads, and things like that for my campaign.

What challenge were you trying to address with Red Spot Design?

My highest goals are quality, look, and ease of navigation. Traffic is part of it too. I want it to look as professional as possible, especially for the political campaign; it’s my first race. It’s a classic campaign with mailers door to door and all that stuff. I’m going to try to drive my own traffic to the website. I’m not relying on anything outside of that. I don’t need anything sophisticated, just a really user-friendly website.

What was the scope of their involvement?

I’m not a tech savvy guy. I used to be an airline pilot before I went back to get my MBA and got into investing. The whole tech side of things isn’t where my background is, so I rely on Red Spot.

I’m a guy that likes to talk on the phone. In the early stages, I called David to say what I was looking for. I told him I don’t know much about this industry. As I got into the campaign, then the website got more complex, with a way to donate and make contributions online. If it’s a new wrinkle, I’ll just ask their advice on what they recommend, and he’ll get back with his thoughts.

David will ask for examples of what I like. If it’s an investment group, I look at other investment websites. If it’s the campaign, I like to look at candidates that have done really well on both sides of the aisle. He does logo design too, which I really liked. He’ll give me 3 or 4 demos, and he’ll iterate based on my feedback. He listens to what you want. I’m usually pretty impressed with what we come up with.

I’m just starting to get into Facebook ads and he’ll talk with me about Facebook Pixels. This is all Greek to me in some ways, but I’ll forward him the information he needs and he’ll take care of it. That’s the latest thing I’m doing: using Facebook Ads to drive people to my website. Social media is new for me. In terms of the website, I’m making it more complex slowly. My other websites used to just be a contact form and basic information.

I’m going to shoot another commercial next month and I’m sure I’ll want to put that on YouTube. He’s helped me get things set up there too, like custom thumbnails that I had trouble with.

What is the team dynamic?

I work with David. I would say speaking with him has gone down a little bit over the projects just because he knows more what I like and I’ve learned a bit along the way. If a project just starts up, I might talk to him once a week. There’ll be some downtime for him and his designers to work things up and get back to me. Once the project gets up and running, I might email once a week. If there’s something I want to add to the website, I contact him again.

How did you come to work with Red Spot Design?

I found him through a Google search. I looked at a couple web design firms and they had examples of things they’d done in the past, and I liked what David did.

How much have you invested with them?

I’ve spent between $7,500 and $10,000.

What is the status of this engagement?

My kickoff for my investment group was in August 2012.

What evidence can you share that demonstrates the impact of the engagement?

I’ve been getting a lot of feedback through the website here for the campaign. I attribute that to the Facebook ads that I’d never used before. Volunteers get back to us through the contact form or people contact me to find out my views on things.

My other business is more B2B [business-to-business], but people enjoy using that site and it’s user-friendly to them. I am getting feedback and traffic through it. When I compare my web design to others, I feel like mine is better. It’s got a modern, clean, professional look; it was well done.

I was happy with the quality of his work and the price was reasonable. Red Spot is the only firm I’ve used. I’ve moved cities but I always stay with him; that’s how I am. If a company does a good job, I stick with them.

He’s very prompt. If I have a question or a change, he gets back so fast. He makes it easy. He did a good job on my first website, so I always stayed with him. It’s fortunate that he was my first pick.

How did Red Spot Design perform from a project management standpoint?

He’s done great. I’m a firm believer that he can do whatever I ask him to do, whether it’s through Facebook, Google AdWords, or what have you. He helped steer me in the right direction there. Some of it just comes down to budget, but as far as what I need, he’s able to do it. I’m really happy with what he’s done on his side of things.

He’s happy to talk over the phone. He answers your questions, including simple things like how to embed a video on my website. He will relate to you however you want to communicate, and he’s quick in getting back to you by email. I like to know what the ins and outs are so I can try to make the best decisions I can, and he’s accommodating of that.

What did you find most impressive about them?

The quality of work and how fast he gets back to me are impressive to me. I know there’s platforms where I can go in and I can make my own website changes. I didn’t want to get into that. There’s times where I’ll have a change, and he gets back to me same day. Often I’ll notice that the change was already made on my website within an hour.

It also really impresses me that he never complains. With some people I work with, they start out working hard wanting to win your business, and over time they stop answering your emails or stop getting back to you as fast. I’ve been working with David for 5 years, and I’m impressed with how fast he still gets back to me. Sometimes I feel bad because I’m always coming to him and asking for things, but there’s never a long sigh. He’s always ready to help.

His responsiveness and quality of work go hand in hand. He gives attention to detail and is very responsive.

Are there any areas they could improve?

Not really. He knows what he’s doing.

Do you have any advice for potential clients?

Don’t be afraid to let him know you don’t know what you’re doing. It’s not like he belittles you or anything. I’m sure I have so many dumb questions because I’m not a tech guy at all. It’s never feels like he’s rolling his eyes at you or anything like that. If I was a new guy working with David, I would just be honest. I’d tell him I don’t know this or I’m super busy and don’t have time for this. Be honest with what you’re looking for, and he’ll work it out.

Introduce your business and what you do there.

I’m an orthopedic surgeon in Dallas, Texas. 

What challenge were you trying to address with Red Spot Design?

We needed a contact point for our advertising and marketing. We were also looking for a WordPress website with a blog and patient testimonials; we needed the ability to contact the office to show a location.

What was the scope of their involvement?

They designed and developed a WordPress website. We had an initial conversation on the phone. I gave them 4-5 examples of websites that were in our space that I thought were good websites in terms of their features and look. David [Owner, Red Spot Design] came up with a couple of different options in terms of the look and feel. I picked one of those and he did a full design from that. We made some adjustments and added content and the project was complete.

What is the team dynamic?

David was the only person I worked with. I spoke with him 4-5 times over the course of the project.

How did you come to work with Red Spot Design?

I did a Google search. They had worked with a company that I knew and they had given him a good recommendation. We were looking at 2-3 other companies as well. The process of finding a company wasn’t difficult for me.

How much have you invested with them?

We spent $6000.

What is the status of this engagement?

I started working them in September 2016, and the project was completed in a couple of weeks.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been happy with the site. We get quite a few calls daily and weekly from our website. All of our advertising points to the website.

How did Red Spot Design perform from a project management standpoint?

They were very responsive. Any changes we needed, they made right away. David was very professional and easy to contact. Everything was delivered on time and within budget.

What did you find most impressive about them?

The turnaround time was quick compared to things we’d been quoted for; I've worked with other agencies before and they were still quicker. The website was top notch despite the tight timeline.

Are there any areas they could improve?

No.

Any advice for future clients?

I would recommend them.

Introduce your business and what you do there.

J & M Glass Company, Inc. does business as Thermal Windows in Dallas, Texas. I’m the president of the company.

What challenge were you trying to address with Red Spot Design?

We needed a professional designer and developer to create a consumer-friendly and SEO-friendly website.

What was the scope of their involvement?

David [Owner, Red Spot Design] helped us with the design, layout, and every phase of this project. He’s also our go-to guy whenever we have any questions about Google or social media sites. We wanted to be able to upload photos from jobs we had done so we needed access to the site to be able to make minor changes. Red Spot allowed us to keep our website as our property.

How did you come to work with Red Spot Design?

I found them online. We selected them because of their proximity and good reviews. We also liked David’s accepting, can-do attitude. When we asked if he could do something, his answer was generally yes. If he said no, he had a good reason.

How much have you invested with them?

For the original design work and changes, we spent $7,000–$10,000. We’ve also spent over $130,000 for SEO work and other things.

What is the status of this engagement?

We started working with them in mid-2009, and the work is ongoing. I’ve hired marketing people that do our PPC and other things for our website but always kept Red Spot Design for our SEO.

What evidence can you share that demonstrates the impact of the engagement?

In 22 categories that were important to us for SEO, we moved up to the number one ranking within a couple of months. We maintained that position until Google made a change. After that change went through, Red Spot worked for a month and a half, and for the majority of the keywords, we were back in the number one or two positions. Since 2009, we have consistently stayed in a dominant position in a full field. There are a lot of people who do what I do in the Dallas/Fort Worth area and a lot of national companies competing for this space.

How did Red Spot Design perform from a project management standpoint?

They were excellent. They’ve always communicated really well. They’ve given us what we ask for and always temper what we ask for with what’s best for us. They allow it to be our website, but they give us suggestions and the information we need to make the best decision possible. They take ownership in our site and want it to do well for us.

David is our point of contact. Initially, we had a lot of conversations via email or phone. Since 2009, we normally talk 8–10 times a year. He sends me reports of our SEO status.

When we’ve had staffing changes in-house, I’ve always been able to call David for help.

What did you find most impressive about them?

They take a personal investment in what we do. At the same time, there’s no machismo or pride in it that doesn’t allow us to have our input. I make windows, and sometimes communicating with technical people can be difficult. Red Spot is very easy to communicate with. When you walk into Apple, you have to talk to a “genius,” which is what they call their service people. That implies that everyone else is dumb. David’s company doesn’t do that. He never makes you feel dumb.

When we’ve received quotes for different things we needed, his pricing has been surprisingly reasonable. I think our expectations were that we would be spending more, so we’ve been happy with that. Three or four times I’ve called to ask if we need to spend more money. His response is no, which is a pretty shocking thing to come from a company.

In business, you come across people who are real and honest, and they are few and far between. Red Spot is one of those companies. It’s sometimes hard to know whom to trust, but David is one you can trust.

Are there any areas they could improve?

No. His communication is always very clear and friendly. He’s always very helpful.