Red Spot Design

BACKGROUND

Please describe your company and your position there.

I am the owner and sole proprietor of CherishBirth.com providing labor support and childbirth classes since 2004.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ?

After maintaining my own website for years, I managed to break two pages and had no idea how to fix them. David at Red Spot Design not only fixed the two pages I had broken in record time, but also explained to me a couple of other important changes which needed to be made, got my okay, and fixed those things as well.

All of this, in less than one day! He explained everything so that I understood it, was professional and trustworthy, and will be my first call when I am ready to upgrade my site again. If you are a small business owner, but you need help on your website- David is the one to call. He has service packages for every budget, and his efficient support is priceless.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked at several local web designers who stated that they support small businesses- after reaching out to 3 at 4 p.m., David was in contact with me by 8 a.m. the next morning, I hired him over the phone on the spot, and he had my project completed in one day!

Describe the project in detail and walk through the stages of the project.

David explained several different ways I could approach my issues, listened to my thought process about what was important to me, gave me example budgets for each of the options, and then implemented the option I selected after he educated me. I felt entirely confident in his expertise and even better, that I understood what my site needed after he taught me, so I could feel confident in my choice.

How many resources from the vendor's team worked with you, and what were their positions?

David took care of everything.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Security concerns have been addressed now, and everything that I had broken is now fixed. And, I know what I will want to do when I am ready to move forward with my next site once I have the budget to do so.

How effective was the workflow between your team and theirs?

David was responsive both by phone and by email.

What did you find most impressive or unique about this company?

David's explanations rather than upselling me, giving me options ranging from the very least to the most, and the pros and cons of each AS THEY RELATE TO MY BUSINESS. They truly listened to my priorities. That was a level of customer service I absolutely will never find anywhere else. I was astounded. David will definitely be my first call, no need to look farther, for all my future and ongoing website needs.

Are there any areas for improvement or something they could have done differently?

Absolutely nothing could be better.

BACKGROUND

Please describe your company and your position there.

Our company provides residential property inspections across the nation. We are a small business serving a large customer base utilizing subcontractors to perform inspections.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

To builder/create a website to provide information to our customers and potential customers.

What were your goals for this project?

To have a website to establish and inform others of our service offerings, background, contact information and share inspection related material.

SOLUTION

How did you select Red Spot Design?

They have a reputation for speed and quality.

Describe the project in detail.

The website was created from the Redspot team based off the content (data, text and pictures) we provided, sample websites we liked, and included different features and tools we shared with them. The site was developed through an interactive process of questions, collaborative feedback/sharing of information, etc.

What was the team composition?

Our primary point of contact (David) took full control of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We continue to hear positive feedback regarding the aesthetics of our website and prospective customers are using it to gain additional information about our company. Our competitors actually reviewed the website and have incorporated a similar look and feel to their websites!

How effective was the workflow between your team and theirs?

Very efficient. Responds to emails within minutes and begins completing any work right away. If you need a website project completed quickly, Redspot Design is amazing.

What did you find most impressive about this company?

The speed of their work. Any changes/requests are addressed immediately and tasks are completed ASAP.

Are there any areas for improvement?

Not of the top of my head.

BACKGROUND

Please describe your company and your position there.

For almost three decades our expertise has been retail real estate. We are singularly focused on value add shopping center investments. Therefore, we can assess the risks and underwrite them confidently.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

We hired RedSpot to redesign our website which was very much outdated and had originally been designed back in 1989.

What were your goals for this project?

Our goals was to give our site a new and improved look as well as update our portfolio information and experience.

SOLUTION

How did you select this vendor?

After considering our current hosting provider for the job and finding a couple of other companies, RedSpot came in somewhere in the middle as far as costs. However I was also very impressed with their portfolio.

Describe the project in detail.

Most of our communication was done via email and information was easily conveyed and implemented.

What was the team composition?

Dealt with David and Dania and that was it.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are all excited about the end result. A fresh new look for the new year to come. We are excited to keep growing.

How effective was the workflow between your team and theirs?

Very effective. Their team was very attentive to our needs.

What did you find most impressive about this company?

Immediate responses.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

For over 90 years, we have been supplying and producing health supplements to both domestic and global markets. I am the current President of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

In launching a new product line, we wanted it to have its own, individual presence. This meant a new company, new website, new online store, new logos, new labeling, etc. RSD was engaged to bring this vision to life by creating the website, online store, and logo.

What were your goals for this project?

Our focus was to have a streamlined website and online store that would be a perfect balance of minimalistic and informative. We wanted the website/shopping experience to be simple and straightforward for customers, including subscription based purchasing as an option.

SOLUTION

How did you select this vendor?

We have previously used RSD for website design and online store creation. Based on our past experiences, we knew that RSD would be reliable, timely, cost effective, and extremely responsive to our needs and deadline. We have always had only a positive experience with RSD.

Describe the project and the services they provided in detail.

RSD created a wordpress website, set up the woocommerce store, and created subscription based purchasing options. RSD was able to take our input and turn it into a final product. RSD handled all aspects of the process, which made it extremely easy for us.

What was the team composition?

David and his team worked on the website and store integration. David was our point of contact and was always responsive to our requests. Even on the weekends, we would get responses in a short time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our new product line has gone live and the online store is functioning flawlessly so far. We have had no glitches or issues. It has been a great online sales platform for us.

How was project management arranged and how effective was it?

David handled the project management. We were on a short deadline as we had an upcoming advertising campaign already scheduled for our new product. David and his team completed the website and store with time to spare. They were always on top of the work to be done.

What did you find most impressive about this company?

RSD is extremely responsive, detailed, and always willing to accommodate our requests. The timeliness and quality of the work is most impressive.

Are there any areas for improvement?

None - RSD was always one step ahead.

BACKGROUND

Please describe your company and your position there.

I am the owner of an after-hours pediatric nurse line.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

I needed to update my website completely.

What were your goals for this project?

I wanted to have a website that kept up with the current technology.   

SOLUTION

How did you select this vendor?

I have worked with him since 2005. Red Spot Design also developed my original site and did an amazing job.

Describe the project and the services they provided in detail.

David (Owner, Red Spot Design) designed my whole site and made it mobile-friendly.

What was the team composition?

I worked exclusively with David.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I told David exactly what I was looking for, and he delivered. I have seen more interest in my site and received compliments about it.

How was project management arranged and how effective was it?

David understands what you need and won’t stop until he has it right.

What did you find most impressive about this company?

The customer service was impressive. Anytime I sent him an email, he responded almost immediately.

Are there any areas for improvement?

I can’t think of any.

BACKGROUND

Please describe your company and your position there.

I’m a business manager for VERUS Commercial. We’re a full-service commercial real estate brokerage firm. Our service range from sales/leasing to investment advisory.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design? 

We needed a better platform to advertise the properties that we market for sale/lease, so we hired Red Spot Design to develop our website. 

What were your goals for this project?

We wanted to have a new website with a modern look and feel. It also needed to be user-friendly for our consumers.

SOLUTION

How did you select this vendor? 

When researching, we were very impressed with their large client base. After reaching out to a few companies, we were most impressed with Red Spot Design's top-notch customer service and attention to detail. 

Describe the project and the services they provided in detail. 

We initially supplied Red Spot Design with a few websites that we liked the look and feel of. They were able to combine several details from those sites into a new platform while putting their own touch on it.  

Their team then served as a liaison between us and the other vendors who were working on the site. This was critical when setting up the backend of our properties page, changing domains, and switching hosting services. 

What was the team composition?

Red Spot Design was our main point of contact. They navigated between other vendors to set up our site’s backend, domain, and hosting.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business? 

Their feedback and response time was by far the best customer service experience our company has ever encountered. Thanks to their timeliness, we were ahead of schedule to meet our site’s go-live date. 

How was project management arranged and how effective was it?

Whether through text, email, or the phone, they always responded to us. We were never rushed and were always made to feel like we were their only priority.

What did you find most impressive about this company?

They were super responsive, very professional, and extremely knowledgeable. I’d recommend this company to anyone that needs web design services—and I have. Red Spot Design is a top-notch company and a cut above their competition. I’m beyond happy with our experience. 

Are there any areas for improvement?

No, I can’t think of an area where they’re lacking. We’re most definitely pleased with the whole experience from start to finish.

BACKGROUND

Please describe your company and your position there.

I own Endeavor Media Group, LLC, which owns the website GOPUSA. GOPUSA is a source for conservative news, information, and commentary, including its own news show on YouTube. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

We hired Red Spot Design to bring a fresh look and functionality to our website. The existing version of the website was several years old, and it needed an update.

What were your goals for this project?

The look and feel of the site needed to align with the times. The Red Spot Design team ensured that GOPUSA.com integrated the latest in layout, social media sharing, ease of navigation, and visitor interaction.

SOLUTION

How did you select this vendor?

They had a great deal of experience with large and small projects. Everything was done to a high level of professionalism, so I knew I was in good hands. Their portfolio of work was expansive, and every project reflected the highest quality.

Describe the project in detail.

Red Spot Design redesigned our website on the latest version of WordPress and implemented a higher level of functionality. They focused on usability and chose elements that improved visitor interaction and built community.

What was the team composition?

The team included the owner and several developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website looks great. It loads quickly and has a fresh, modern look. It emphasizes social media sharing more than the previous version, and highlights both breaking news and our show.

How effective was the workflow between your team and theirs?

I received daily updates on their progress. They quickly relayed questions or requirements, and their work was always done in a timely manner.

What did you find most impressive about this company?

The team was friendly and professional. I have a great deal of experience in this area, and I was impressed with their knowledge. I knew I would receive a great product after looking at their vast portfolio, but I didn't know how good their customer service would be. I always knew that they were working hard and making progress. 

Are there any areas for improvement?

I was satisfied with every facet of this project and all my interactions with Red Spot Design.

BACKGROUND

Please describe your company and your position there.

I work for an oil and gas company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

I’m in the business of forming, building, and ultimately selling companies. An essential component of that process is having a company website. We engaged Red Spot Design to design and host our site. 

What were your goals for this project?

Our primary objective for this engagement was achieving a quick turnaround time.

SOLUTION

How did you select this vendor?

Over the past decade or so, I’ve worked with four other website design and hosting vendors. None of these companies ever delivered on time or budget. After one of those negative experiences, I was introduced to Red Spot Design.  Based on our successful previous engagements, I re-engaged them for this recent project.

Can you go into detail about the services they provided and the scope of the project?

We were in the process of starting a new company. Within days, we needed to meet with potential investors. Red Spot Design built our website to prepare us for these meetings. They designed the platform to set forth information about our new enterprise and its founders.

What was the team composition?

David (Owner, Red Spot Design) was my designated point of contact. I cannot recommend anyone more highly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Prior to being introduced to Red Spot Design, my experiences with web designers and hosting providers had been memorable for all the wrong reasons. The designer before them was so inept that I instructed our IT Manager to fire them and find a quality firm to finish the assignment. Red Spot Design stepped in and quickly completed the site design. Within a matter of days, they had our website up and running. 

I’ve also used them on two subsequent assignments and could not be more pleased with the results. Red Spot Design gets the job done, allowing me to focus my attention on other aspects of the business. Do yourself a favor and contact David (Owner, Red Spot Design) for your design and hosting needs. 

How was project management arranged and how effective was it?

The owner was my single point of contact at Red Spot Design, which worked very efficiently.

What did you find most impressive about this company?

I most appreciated Red Spot Design’s quick turnaround once we handed off the project to their team.

Are there any areas where they can improve?

There were none.

BACKGROUND

Please describe your company and your position there.

I’m the media and content supervisor for Trinity Valley Electric Cooperative, a rural electric cooperative serving all or part of five counties in north and east Texas. I’m involved in various aspects of our communications strategy, including digital platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Red Spot Design?

We needed to redesign our website to serve our cooperative members better in three major ways. First, we wanted to provide a user-friendly design that emphasizes the most commonly used aspects of our site. Second, our existing site had not aged well and wasn’t mobile-friendly, which is obviously a key concern with mobile use increasing steadily. Finally, we wanted to switch to a WordPress platform, which would allow us to update content faster and inform members about things like power outages and storm responses efficiently.

SOLUTION

How did you select this vendor?

Red Spot was selected early in the process based on their previous work and designs.

Describe the project in detail.

The project was a complete redesign of our website, incorporating some legacy content while adding new functionality, social media integration, and mobile-responsive design.

What was the team composition?

On our end, several members of our communications team and IT department had roles in the development. Our main point of contact throughout the project was David Russell (Owner, Red Spot Design). He led the project through several design iterations and helped us achieve the look and feel that we were going for.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re very pleased with the final product. The changes have given us much more control over the site, and the UX is much improved. During power outage situations, we can now provide information faster than before.

How effective was the workflow between your team and theirs?

David was very responsive and patient during the design process. As we worked through various changes and modifications to site’s design, he was able to have new versions ready for us quickly. We communicated primarily by email.

What did you find most impressive about this company?

On our end, it sometimes took several weeks to provide feedback and design requests back to Red Spot. Their patience and care through the process were very helpful.

Are there any areas for improvement?

I think it would’ve been good to sit down for a face-to-face meeting early in the process, but we were certainly able to accomplish what we wanted without that.

BACKGROUND

Please describe your company and your position there.

I am the Channel Director for a value-added reseller in the IT industry. We are a company of around 35 employees, headquartered in the DFW Metroplex, with customers in all 50 states, and internationally. We serve small and medium businesses, as well as large enterprise, state and local government, and education.

OPPORTUNITY / CHALLENGE

For what reason(s) did your company hire Red Spot Design?

Our company website was old and outdated. We needed it to be more modern to match our industry, as well as functional for our customers and prospective customers to navigate.

What were your goals for this project?

We needed ease of navigation for our site visitors, as well as ease of use and editing for ourselves in order to minimize delays in updating information.

SOLUTION

How did you select this vendor?

We wanted the ability to meet face-to-face, so we researched local companies. They looked like a good-sized business to work with.

Describe the project in detail.

We needed a complete overhaul of our website. For the most part, the content stayed the same, but we did have to update a fair amount. Red Spot's main project was to create all new graphics, layout, and pages to draw attention to our business.

What was the team composition?

We worked directly with David Russell [Owner, Red Spot Design], which was convenient. My CEO, my marketing specialist, and I were involved on our side, and down the road, we involved my network architect to help on the technical side.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've received great feedback from our partners, which is an important segment of our business. We've also noticed less downtime and had a much easier time updating our site.

How effective was the workflow between your team and theirs?

It's been seamless. David has gone above and beyond the work scope to assist us from day one. I have never had more than a one-hour response time, and most updates or questions get handled in less than that.

What did you find most impressive about this company?

The timeliness of everything we ask for is unmatched. I have never worked with someone—and not just in the web business—that responds so quickly and consistently.

Are there any areas for improvement?

Red Spot is spot on (pun intended) with their work, their work ethic, and their timeliness.