Since 1999, RCS Professional Services has been the trusted IT partner for small and mid-sized businesses across the United States, helping leaders stay focused on growth while we handle the complexity of IT. With offices in New York and Georgia, we provide award-winning Managed IT, cybersecurity, and cloud solutions that eliminate downtime, boost productivity, and strengthen security—so your business stays efficient, compliant, and resilient.
We believe technology should be a catalyst for growth,not a source of frustration. Our team proactively manages your IT environment, anticipating issues before they disrupt operations and ensuring that your technology supports your long-term business goals. From network infrastructure and cloud services to cybersecurity and help desk support, RCS delivers end-to-end IT solutions designed to scale as your business grows.
Our Core Services Include:
Managed IT Services: Full-service IT management, including network monitoring, help desk support, and preventative maintenance, so you never have to worry about day-to-day tech issues.
Cybersecurity & Compliance: Advanced security measures, risk assessments, and compliance support to protect your business against cyber threats and regulatory fines.
Cloud Solutions & Remote Work Enablement: Scalable cloud strategies that improve collaboration, data accessibility, and operational flexibility—perfect for today’s hybrid workforce.
Disaster Recovery & Business Continuity: Comprehensive backup solutions and recovery plans that ensure your business can withstand and recover from unexpected disruptions.
IT Strategy & Consulting: We don’t just fix problems—we help you plan for the future. Our experts align your IT strategy with your business goals, ensuring smarter investments and better outcomes.
RCS Professional Services is here to help you take the complexity out of technology—so you can focus on running and growing your business with confidence.
Min project size
$1,000+
Hourly rate
Undisclosed
Employees
10 - 49
Locations
New York, NY
Year founded
Founded 1999
Languages
Timezones
1 Language that we service
English
1 Timezone that we service
EST
Eastern Standard Time (EST)
2 Locations
New York , NY
Marietta , GA
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
Undisclosed
Rating for cost
4.8
/5
What Clients Have Said
Clients consistently praise RCS Professional Services for their good value and budget-friendly pricing, with many highlighting excellent service quality and responsiveness. Specific project costs were not disclosed, but overall, the firm is recognized for aligning services with client needs and providing high-quality IT support.
Clients frequently commend RCS Professional Services for their extensive technical knowledge and ability to manage complex IT needs effectively. Their expertise spans across various industries, including finance, retail, and data migration, ensuring clients receive tailored solutions.
Reliable and Trustworthy Partner
RCS is consistently described as a reliable and trusted partner. Clients appreciate the long-standing relationships and the peace of mind that comes from knowing they can depend on RCS for ongoing support and IT management.
Impressive Industry Knowledge
The team's in-depth understanding of industry-specific challenges and solutions is frequently mentioned as a unique strength. This knowledge allows RCS to provide relevant advice and effective IT strategies tailored to each client's specific context.
Occasional Staff Turnover
While generally positive, one client noted occasional staff turnover, which sometimes results in service technicians unfamiliar with the client's setup. However, this has not significantly impacted service quality, and issues are typically resolved efficiently.
Excellent Project Management
RCS Professional Services is praised for their excellent project management skills, delivering projects on time and maintaining clear, proactive communication. This efficiency helps ensure a seamless execution of IT projects and supports ongoing client operations.
Seamless IT Support Integration
The integration of RCS's IT support into client operations is often described as seamless. Their ability to quickly address and resolve issues ensures minimal downtime and disruption.
IT Managed Services & Consulting for Real Estate Company
Featured Review
IT Managed ServicesIT Strategy Consulting
$50,000 to $199,999
Jan. 2014 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.5
"Their responsive support team and customized service offerings ensure that clients' needs are met promptly and effectively."
Aug 6, 2024
Managing Director, Modern Spaces
Lisa Ingardi
Verified
Real estate
Long Island City, New York
51-200 Employees
Online Review
Verified
RCS Professional Services provides ongoing IT support and troubleshooting services for a real estate company. The team also provides IT consulting and application maintenance services.
RCS Professional Services' new IT support system has reduced the average resolution time for technical issues by 50%. The team is responsive and addresses urgent issues immediately. RCS Professional Services demonstrates a commitment to innovation, and their customer-centric approach is impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Director of Modern Spaces
Describe what your company does in a single sentence.
I worked for another company 20 years ago and we had RCS as our IT support. It was a very good experience. When I found a new job I had to tell my boss about RCS and we've been using their services for 10 years now. RCS has a very nice and professional team of people that are there to help you with your IT needs. I highly recommend them.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire RCS Professional Services to accomplish?
Trouble shooting
Company support
IT advice
SOLUTION
How did you find RCS Professional Services?
Core Group Marketing
Why did you select RCS Professional Services over others?
High ratings
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
As a manager overseeing a team of over 75 agents, I rely heavily on RCS to assist with any issues that arise. Their support, especially in troubleshooting, is invaluable. Additionally, RCS provides the necessary programs to help our agents expand their marketing efforts and achieve their goals.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased Efficiency: The implementation of the new IT support system reduced the average resolution time for technical issues from 48 hours to 24 hours, a 50% improvement. This allowed agents to get back to their tasks more quickly, minimizing downtime.
Improved Agent Productivity: With streamlined troubleshooting processes and better access to marketing tools, agent productivity increased. This was reflected in the number of successful property transactions per agent.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Depending on the project service needed, it can take up to 24 hours when requesting non urgent issues over email. Urgent emails and calls replys are immediate.
What was your primary form of communication with RCS Professional Services?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I am thoroughly impressed with RCS for several reasons. Firstly, their commitment to innovation is remarkable. The cutting-edge solutions they develop, particularly in new technology.
Moreover, the company's dedication to customer satisfaction is evident. Their responsive support team and customized service offerings ensure that clients' needs are met promptly and effectively. This customer-centric approach creates a unique and trusting relationship between the company and its clients.
Are there any areas for improvement or something RCS Professional Services could have done differently?
No improvments mentioned at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
"I highly recommend RCS
Unified Comms Consulting & SI for Venture Capital Firm
IT Managed ServicesIT Strategy ConsultingUnified Communications Consulting & SI
Less than $10,000
January 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What impressed us most was their professionalism, responsiveness, and attention to detail."
Feb 18, 2026
Operations Manager, Pronghorn
Allison Irby
Verified
Other industries
Alpharetta, Georgia
11-50 Employees
Online Review
Verified
RCS Professional Services configured and deployed iPads for a venture capital firm. The team provisioned devices, enrolled them in the client's device management system, installed apps, and more.
RCS Professional Services successfully configured and deployed the iPads on time, enabling immediate use. The team demonstrated excellent project management, was highly responsive, proactive, and attentive to the client's needs. Their professionalism and reliability made them a trusted partner.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Operations Manager of Pronghorn
Describe what your company does in a single sentence.
Pronghorn is a venture capital firm that invests in and accelerates spirits brands while creating employment pathways and advancing diversity across the spirits industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire RCS Professional Services to accomplish?
To configure and deploy newly purchased iPads, including device setup, security configuration, and user access, to ensure they were fully operational and ready for team use.
SOLUTION
How did you find RCS Professional Services?
Referral
Why did you select RCS Professional Services over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from RCS Professional Services were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
RCS Professional Services supported the configuration and deployment of newly purchased iPads to ensure they were properly set up, secured, and ready for organizational use. Their scope included device provisioning, enrollment in our device management system, application installation, and configuration of user access and security settings. RCS ensured each device was standardized according to our operational requirements and integrated seamlessly into our existing technology infrastructure. Their support helped streamline the deployment process, reduce setup time, and ensure consistency across all devices, allowing our team to utilize the iPads immediately and effectively.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All iPads were successfully configured, secured, and deployed within the expected timeline, ensuring immediate usability by our team. The devices were fully enrolled in our management system, allowing centralized oversight, consistent security settings, and streamlined administration. This reduced internal setup time, improved deployment efficiency, and established a standardized process for future device rollouts. As a result, our team was able to integrate the devices into daily operations without disruption.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
RCS Professional Services demonstrated excellent project management throughout the deployment. They delivered all items on time and ensured each device was fully configured, secure, and ready for immediate use. Their team was highly responsive, proactive, and attentive to our needs, providing clear communication and timely updates throughout the process. They anticipated potential challenges and addressed them quickly, ensuring a smooth and efficient rollout. Their professionalism, reliability, and attention to detail made them a trusted partner, and their support significantly streamlined what could have otherwise been a complex deployment.
What was your primary form of communication with RCS Professional Services?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
What impressed us most was their professionalism, responsiveness, and attention to detail. Their team took the time to fully understand our needs and ensured every device was configured properly and aligned with our operational requirements. They were proactive, highly organized, and consistently communicated throughout the process, which gave us confidence at every stage of the deployment. Their ability to deliver efficiently while maintaining a high standard of quality made them a reliable and trusted partner. It was clear they are committed to excellence and to supporting their clients’ long-term success.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for HVAC Equipment Retailer
IT Managed Services
Confidential
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I'm impressed by their attention to the small details."
Jan 13, 2025
IT Manager, AC Direct
Anonymous
Verified
eCommerce
Winter Park, Florida
1-10 Employees
Online Review
Verified
RCS Professional Services provides managed IT services for an HVAC equipment retailer. The team offers ongoing help desk support.
RCS Professional Services' work has been nothing short of exceptional. The onboarding has been seamless, and the team regularly reviews the client's plans to ensure they are aligned with the needs of their company. The team delivers work on time and responds to questions in a timely fashion.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT Manager of AC Direct
Describe what your company does in a single sentence.
We sell HVAC equipment online
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire RCS Professional Services to accomplish?
IT Support
SOLUTION
How did you find RCS Professional Services?
Online Search
Referral
Why did you select RCS Professional Services over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from RCS Professional Services were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ongoing support for IT Managed Services
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
From our onboarding process to our ongoing projects, RCS Professional Services has been nothing short of exceptional. The onboarding was seamless, and what truly stands out is the way they take the time to regularly review our plans, ensuring we are aligned with the needs of a company our size.
Their help desk is always available to address any issues or concerns, consistently going above and beyond to ensure everything is resolved in a timely manner.
This level of attention and care has made a significant difference in building our confidence in our partnership with RCS Professional Services. Their professionalism, kindness, and dedication to ensuring everything runs smoothly have been truly commendable.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
All deliverables were on time and all questions and concerns were responded to in a timely fashion.
What was your primary form of communication with RCS Professional Services?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I'm impressed by their attention to the small details and constantly going above and beyond in all they do.
Are there any areas for improvement or something RCS Professional Services could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services & Consulting for Investment Office
IT Managed ServicesOther IT Consulting and SI
Confidential
July 2006 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They have always provided great service.''
Aug 12, 2024
Manager, Cotton Hall Asset Management LP
Anonymous
Verified
Financial services
Manhattan, New York
1-10 Employees
Online Review
Verified
RCS Professional Services manages an investment office's IT infrastructure. The team advises on security practices and general IT needs and issues.
RCS Professional Services has provided excellent services. They set budgets and goals for the client and hold quarterly in-person meetings, regularly providing timeline updates. The team's reliability, helpfulness, and long-lasting arrangement with the client have resulted in a positive experience.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Manager of Cotton Hall Asset Management LP
Describe what your company does in a single sentence.
We are a Family Investment Office.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire RCS Professional Services to accomplish?
Manage our IT infrastructure
Advise on security
All other IT needs/issues
SOLUTION
How did you find RCS Professional Services?
Referral
Why did you select RCS Professional Services over others?
High ratings
Close to my geographic location
Pricing fit our budget
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
RCS Professional as been our IT company that we have used for over 20 years. They are helpful, reliable and easy to work with. They are knowledgeable in their field and have always been able to manage our IT needs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
RCS Professional has set budgets and goals for us and we also have quarterly meetings to make sure that we are all on the same page with our IT infrastructure and anything that needs updating. They have always provided great service.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
RCS provides regular updates on their timelines and follows up promptly.
What was your primary form of communication with RCS Professional Services?
In-Person Meeting
What did you find most impressive or unique about this company?
We like the personal touch of having a relationship with RCS Professional management for over 20 years. They know us and we know them and that makes it a better working arrangement for all of us.
Are there any areas for improvement or something RCS Professional Services could have done differently?
Occasionally they have some staff turnover which leads to us getting service techs that don't know our setup well, but it has never been detrimental and we can always work through it.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cloud Consulting for Data Migration Company
Cloud Consulting & SI
$10,000 to $49,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"They had a reliable team of experts that were there for us 24x7."
Sep 30, 2021
VCIO, etegrity
Steve Ferman
Verified
Other industries
New Jersey, United States
11-50 Employees
Online Review
Verified
A data migration company needed to build a cloud-based HIPAA compliant environment that can be secured from external access. They partnered with RCS Professional Services to help them with the project.
Thanks to the efforts of the RCS Professional Services team, the company now has a compliant and easy-to-use locked-down system that they can offer to more industries. The company was most impressed by the team's reliable responsiveness and documentation throughout the project.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a VCIO for the largest data migration company in the us.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire RCS Professional Services?
Rcs was hired to help us build a cloud-based HIPAA compliant environment and lockdown outside access to the environment.
SOLUTION
How did you select this vendor and what were the deciding factors?
We prepared an RFP and they were the best solution and price for the problem that we faced
Describe the project in detail and walk through the stages of the project.
We had our data spread across multiple platforms and saas applications this was not compliant and we had no control over what employees and contractors could do with the data. RCS came up with a secure environment in Azure using Sharepoint to satisfy the compliance need and get all our data in one location as well as allowed us remote access from anywhere anytime over multiple devices securely. THey also training the users on how to use and access the system.
How many resources from the vendor's team worked with you, and what were their positions?
Many from Level 3 techs to level 1 tech to include assistance from the owner. They also did weekly check-in calls during the entire process.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We now have MFA turned on and have moved to Microsoft 365 and have a compliant locked-down system that has allowed us to offer our services to much more industrys, all while making it simple and easy to use.
How effective was the workflow between your team and theirs?
They had a reliable team of experts that were there for us 24x7. They also documented everything and gave us access to the information.
What did you find most impressive or unique about this company?
Their team worked well with ours and they listened to the issues and came up with slid solutions, they provided training and support above and beyond.
Are there any areas for improvement or something they could have done differently?
NO
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Just an awesome expirence"
Schedule
4.5
On time / deadlines
"IT s was great only a few times were tickets slow to be resolved but if an emergency we would just call and they would jump right on it."
Cost
5.0
Value / within estimates
"Very fair and reasonable"
Willing to Refer
5.0
NPS
Networking Services for Dog Apparel Company
Other Digital Marketing
Confidential
Apr. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"They care about our security, organization of data, and being able to expand seamlessly with new users."
Mar 17, 2021
Co-Founder & Partner, The Muttly Crew, LLC
Julie Schwenzer
Verified
Other industries
West New York, New Jersey
1-10 Employees
Online Review
Verified
RCS Professional Services provides networking services for a dog apparel company. They also provide consultation to the client in terms of IT vendors and software.
Thanks to RCS Professional Services' efforts, the client's network has grown significantly and is now able to make good decisions when it comes to IT vendors and software. The team exhibits generosity and helpfulness in sharing information and teaching others to be empowered with their IT setups.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a co-founder of The Muttly Crew. We are a lifestyle brand for companion animals and their humans embracing fashion-forward apparel and digital infotainment.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire RCS Professional Services?
As we expand our "pawprint" in the pet industries, we can truly appreciate Esther and her team at RCS Professional Services. We regularly network with RCS and attend its informative and relevant webinars and tutorials. RCS is not only are generous with helping us grow our contact base and make informed IT decisions. Esther and the other IT experts help prepare clients to tackle the constantly changing technical landscape while focusing on their business.
What were your goals for this project?
We want to grow sales while not worrying about IT issues day to day.
SOLUTION
How did you select RCS Professional Services?
I met Esther in a networking group and was impressed with RCS' transparency and eagerness to make sure companies are informed and safe. They care about our security, organization of data and being able to expand seamlessly with new users.
Describe the scope of their work in detail.
N/A
What was the team composition?
I work and network closely with Esther.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Since our first conversations with Esther and other RCS professionals, our network has grown tremendously and we were able to make good decisions on IT vendors and software.
How effective was the workflow between your team and theirs?
N/A
What did you find most impressive about this company?
I am impressed with their never-ending generosity of sharing information and teaching others to be empowered with their IT setups.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Managed IT Services for Online Retailer
IT Managed Services
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"We get assigned to Harris, one of the best IT professionals I have had the pleasure of working with."
Oct 6, 2022
Account Manager & Head of Product Listing, Online Retailer
Robert Strayer
Retail
Hillside, New Jersey
11-50 Employees
Online Review
An online retailer has collaborated with RCS Professional Services for managed IT services. The team handles workstations, network, and server setup, device functionality maintenance, and troubleshooting.
RCS Professional Services thus far has solved every issue on time. They seamlessly and promptly collaborate using a ticketing system, coordinating the project and creating solutions. Moreover, the team is a knowledgeable and polite partner who remarkably handles multiple problems remotely.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the project and account manager for an online retailer.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire RCS Professional Services?
Our company hired RCS to handle all of our IT needs.
SOLUTION
How did you select this vendor and what were the deciding factors?
We have been with RCS since before I worked for the company. So, I cannot be sure of any deciding factors used in selecting your services.
Describe the project in detail and walk through their service package.
Your IT team has been integral in setting up our workstations, network, and servers. They also help to maintain the overall functionality of all of our devices and troubleshoot any issues that may arise.
How many resources from the vendor's team worked with you, and what were their positions?
We tend to simply submit tickets when issues occur and whichever technician finishes up first reaches out to help us with it. However, more often than not. We get assigned to Harris, one of the best IT professionals I have had the pleasure of working with. He is extremely polite and knowledgeable, and I have yet to run into a situation where Harris was not able to find a solution for us. I cannot say enough good things about Harris. I look forward to my interactions with him and sincerely believe he is a valuable asset to your company.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Every ticket we submit is handled in a timely manner and we have yet to find an issue that RCS was unable to solve.
How effective was the workflow between your team and theirs?
Workflow between our company and RCS is well established and runs smoothly. We submit tickets, they respond in a timely manner, and then we work together towards a solution.
What did you find most impressive or unique about this company?
I find it quite impressive how many issues they are able to handle completely remote. Even with many hardware issues they can simply walk you through them over the phone which expedites the process since you aren't waiting for a technician to show up.
Are there any areas for improvement or something they could have done differently?
The automated information provided when a case is completed can be a bit confusing and lacking at times. Otherwise, I cannot think of any other significant areas for improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Work quality is always top notch. Never had to deal with any unnecessary questions"
Schedule
4.5
On time / deadlines
"Scheduling is pretty standard. Sometimes it can take longer than you'd like, but that is to be expected when you are not their only client."
Cost
4.0
Value / within estimates
"I do not handle the bills and have done no comparisons. Therefore, I cannot be sure of the cost value."
Willing to Refer
5.0
NPS
IT Support for Sportswear Manufacturing Company
Other IT Consulting and SI
Confidential
Sep. - Oct. 2021
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"The workflow was very efficient."
Oct 1, 2021
Creative Director, Sportswear Manufacturing Company
Anonymous
Verified
Other industries
New York City, New York
11-50 Employees
Online Review
Verified
RCS Professional Services provided IT managed services for a sportswear manufacturing company. The client needed help in updating their current software.
Overall, the client was pleased with RCS Professional Services' services. The team worked efficiently, resolving issues and responding to queries and requests in a timely manner. They also impressed with their in-depth industry knowledge and high level of professionalism.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Clothing sportwear manufacture and i amthe creative director
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire RCS Professional Services?
Updates on programs for my design work
SOLUTION
How did you select this vendor and what were the deciding factors?
RCS is been our company it for long time. and their professionalism and service was the deciding factor.
Describe the project in detail and walk through the stages of the project.
Need updates on my programs to alwasy update to currect technologies
How many resources from the vendor's team worked with you, and what were their positions?
In my case one tecnichan but they take care all the employees in the company for any assistance or issie with it
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Nothing to say once you make a call they respond and resolve the issue that they were called for.
How effective was the workflow between your team and theirs?
Very efficient
What did you find most impressive or unique about this company?
Like i said they are professional with a very exstensive IT knowledge
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Managed IT Services for Apparel Manufacturing Company
IT Managed Services
Confidential
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"RCS team members are easily reachable and are always engaged."
Sep 24, 2021
Designer, Apparel Manufacturing Company
Anonymous
Verified
Manufacturing
New York City, New York
11-50 Employees
Online Review
Verified
RCS Professional Services provides managed IT services for an apparel manufacturing company. The team supports the client's staff and logistics programs.
RCS Professional Services has been efficient in resolving issues in a timely manner. They are always available to support the client's needs. The client finds their quick resolution to requests impressive while they continue their collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm a Fashion Designer/Design Director for a small company (under 100 employees) who design, manufacture, and sell Children's Clothing to mass market retailers out of our NYC based offices.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire RCS Professional Services?
In the wake of COVID shutdowns and layoffs- we needed knowledgable IT support for our staff and the logistics programs used/ day to day IT needs of a semi-remote staff.
SOLUTION
How did you select this vendor and what were the deciding factors?
This company was selected by upper management
Describe the project in detail and walk through the stages of the project.
Keeping things running smoothly with general IT support in day to day operations, which is ongoing.
How many resources from the vendor's team worked with you, and what were their positions?
1-3 Team members were rotating for direct support in office as well as via telephone on remote work days.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Technical hang-ups with using new software for designs staff were resolved timely and efficiently, with contact initiated after help ticket was put in, and timely follow-up.
How effective was the workflow between your team and theirs?
It was effective and seamless. RCS team members are easily reachable and are always engaged.
What did you find most impressive or unique about this company?
Availability was great. Didn't have to be on hold when on the phone, and appreciated quick follow-up once help ticket was submitted.
Are there any areas for improvement or something they could have done differently?
All expectations were met
RATINGS
5.0
"No Complaints"
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"N/A ; was not involved in pricing this service"
Willing to Refer
5.0
NPS
Showing 1-9 of
9 Reviews
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust RCS Professional Services.
Get connected to see updates from RCS Professional Services like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
