Propeller

BACKGROUND

Please describe your company and position.

I am the Founder of Dream Nails

Describe what your company does in a single sentence.

Nails and beauty

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Propeller to accomplish?

• Design a website

SOLUTION

How did you find Propeller?

Referral

Why did you select Propeller over others?

High ratings

What was the size of Propeller’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Designed a new website
• Integrated with third party booking platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good functional website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Propeller?

In-Person Meeting

What did you find most impressive or unique about this company?

They were quick and efficient.

Are there any areas for improvement or something Propeller could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the Digital Marketing Executive at The Celtic Collection, a family of distinct business and leisure brands based in Wales, UK and I am the client lead on this project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Propeller, and what were your goals?

Our collection of brands had expanded and outgrown its current domain/CMS/booking tool. We wanted to further establish the online presence of The Celtic Collection and better compete within our sector. Our existing setup could not accommodate our goals and is the reason we sought a new solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

Propeller had pitched for a different project in past and they came to mind when we set out on this project, also following much research, their portfolio and positive recommendations from others.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There have been clear and thorough steps during our working relationship with Propeller. In the initial phase, we had discovery meetings with their business advisor to discuss our business requirements, challenges and ideal outcomes. We then worked with the senior designer and project manager during the wireframe and design stages, the project manager during launch and our account manager for any post-launch actions and support.

How many people from the vendor's team worked with you, and what were their positions?

• Project Managers
• Technical Director
• Designers
• Front-end developers
• Back-end Developers
• Testers
• Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Although the project is ongoing, the results from the business and our audiences have been positive. The results from this project have allowed us to be so much more flexible and impactful in the way we present and sell our brands. Thus far, we have seen increased sessions and a more dynamic user-experience.

Describe their project management style, including communication tools and timeliness.

We primarily use Basecamp as our means of communication with Propeller. Given the size of the project, I found this to be a really effective way to ensure all interactions were transparent and reactive. Propeller have always responded promptly which has been hugely appreciated, especially when we have been working on simultaneous projects.

What did you find most impressive or unique about this company?

Definitely Propeller's ability to adapt. Being a hospitality brand enduring the pandemic has meant things change direction very quickly! Propeller have always been incredibly accommodating in this respect.

Are there any areas for improvement or something they could have done differently?

During the initial discovery phase it took a while to get on the same page, which caused a slight delay but once that was competently worked through, it's been a really pleasurable experience working with everyone at Propeller.