Pronto Marketing

BACKGROUND

Please describe your company and your position there.

We design, manufacture and install transfer chutes in the mining, steel making and food industry. With our holistic, scientific approach to bulk transfer systems, clients have trusted us to deliver the safest and most cost-effective eco-friendly transfer chutes for over 30 years. I am part of our marketing team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

Our website was created many years ago and needed to be redone. We do not have the capability in house to build or maintain our website and therefore contacted Pronto Marketing to assist.

SOLUTION

How did you select this vendor and what were the deciding factors?

We contacted a few local companies, but their resources were limited and the project would have taken a very long time to complete. Pronto was recommended by our IT support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used Pronto before, so we were familiar with the procedure. We had an initial meeting and started sending information from there. Each page were build and approved before moving to the next one. The project was completed swiftly and we continue to make updates on an ongoing bases.

How many people from the vendor's team worked with you, and what were their positions?

A few people worked on the project, but I cannot recall their posistions

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Working remotely, the website helped our team members and clients to find the information they needed regarding our product.

Describe their project management style, including communication tools and timeliness.

We used Trello for tracking the project

What did you find most impressive or unique about this company?

They were very professional. The vendor provided speedy turnaround times on requests.

Are there any areas for improvement or something they could have done differently?

After an update some of the links were broken. We only realized this once a client brought it to our attention. It would be nice to be alerted when something goes wrong on the website

BACKGROUND

Please describe your company and your position there.

I'm Chief Operations Officer of an asset management company, who offers fund management services such as mutual fund and private fund.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

Pronto built the Company's website in 2016 and redesigned in 2019 to be more friendly and professional look. Pronto helps us on WordPress maintenance (since 2016) to update all information. I wish our website is attractive for users and can create sales or incomes to our company. (not just information but another sales point)

SOLUTION

How did you select this vendor and what were the deciding factors?

Out IT security provider recommended Pronto to us. We like Pronto's web design, advices, the way to send requests and monitor progress of each task. Pronto staff can understand our Thai language, easy for us to communicate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to share ideas, processes, timeline and how we would work together. After that, we delivered sitemap, contents and related photos. Pronto delivered mock-ups for us to choose, developed the WordPress site and translated some information from Thai to English language.

How many people from the vendor's team worked with you, and what were their positions?

We had a kick-off meeting with 3-4 persons, and worked closely with 1 main contact. I think many staff behind the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There are some good feedbacks on our website design.

Describe their project management style, including communication tools and timeliness.

We worked and communicated through Pronto Service messaging. All information is kept in the chat history.

What did you find most impressive or unique about this company?

Pronto can help us on WordPress design and update and we have no need to hire permanent staff. They are providing quality services at an acceptable cost.

Are there any areas for improvement or something they could have done differently?

Log history is limited at 25 revision times. As a professional web development & design company, Pronto shall give feedback, advice, or share with clients ideas to improve the client's website periodically.

BACKGROUND

Please describe your company and your position there.

I am the wife and practice manager for a solo plastic surgeon in private practice

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We hired Pronto Marketing to build the website for our new plastic surgery practice.

SOLUTION

How did you select this vendor and what were the deciding factors?

Pronto Marketing was recommended to us by our IT provider. We were looking for a company that was affordable and would build us a very professional looking website.

Describe the project in detail and walk through the stages of the project.

They had to build our website from scratch. It took many weeks longer than we thought. There was a lot of back and forth emails and zoom meetings and making edits through bug herd. We were very pleased with the end result.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with one main contact, but we got to know several Pronto employees throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Prospective patients always comment on how they like our website. Pronto is very quick to add reviews to our testimonial page or make any changes we ask for.

How effective was the workflow between your team and theirs?

The workflow between us and them was very effective. This is our first website and we really needed a company that knew what they were doing. The Pronto team was very efficient and provided us with updates all the time.

What did you find most impressive or unique about this company?

We were very impressed with their overall work ethic. They were always very responsive to our questions and requests. We didn't realize when we hired them that they are based in Thailand. We got used to getting email responses in the middle of the night.

Are there any areas for improvement or something they could have done differently?

We were very pleased with the results and we continue to be very pleased with Pronto Marketing's service as we are adding pictures and reviews to the website.

BACKGROUND

Please describe your company and your position there.

We are a pet accessories manufacturer. I lead the Marketing and IT team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We hired Pronto to do all the maintenance of our website, including hosting, security of the website, updated, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched online and tried several companies before arriving to Pronto. We checked some references and everyone talked very highly of Pronto so we decided to give it a try and it has been a great decision!

Describe the project in detail and walk through their service package.

They migrated our hosting to a better hosting, updated all the security settings of the webpage and did an optimization process to improve load speed and fuctionality. Now they continue to do ongoing maintenance and updates.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with several team members - all of them very knowledgeable.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website is working wonderful! it is fast and safe and any slight issue we have, Pronto team is on top of it working hand in hand with us.

How effective was the workflow between your team and theirs?

Very effective - Pronto team answers very fast and is on top of the issues to resolve them ASAP.

What did you find most impressive or unique about this company?

The transition to start working with them was very smooth. They hit the ground running when they started working with us. The team fully understands our needs, and they know how to solve them.

Are there any areas for improvement or something they could have done differently?

No - they are a great team and we could not be happier with having choosen them to work with us in all maintenance related aspects of our site.

BACKGROUND

Please describe your company and your position there.

I'm the founder of Akaliko Global and we provide hydraulic cylinder replacement solutions for mining and construction companies worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

We were experiencing a ton of problems with our WordPress website before working with Pronto. We suffered numerous hacks which led to frequent downtime. In approaching Pronto, we aimed to gain reliable hosting and overall website management.

SOLUTION

How did you select this vendor and what were the deciding factors?

Before working with Pronto, our website was a mess. It was crashing on a daily basis. One of my salesmen had suggested Pronto as a possible solution. I looked into their services online and eventually had a call with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Pronto was able to take our website as-is and migrate it to their hosting platform. After granting login access to Pronto, they quickly fixed our immediate issues and made improvements to our overall performance

How many people from the vendor's team worked with you, and what were their positions?

In working with Pronto, I've dealt with a small handful of support staff. They have been a pleasure to work with. Pronto's communication channels are very efficient and personable.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

First and foremost, we have never experienced any downtime with our site since moving to Pronto. Secondarily, they have suggested improvements and implemented some important security and performance features. Most of all, we can spend more time working on our clients and less time worrying about our website.

Describe their project management style, including communication tools and timeliness.

Their project management is great. They have a very robust ticketing system that's very easy to work with. The Pronto staff is very quick to make the changes, often within 24 hours.

What did you find most impressive or unique about this company?

Pronto has been very consistent and reliable. Our previous hosting provider was nothing of the sort. We were constantly chasing them and clamoring for attention. Pronto on the other hand has been rock solid in their response and overall customer care.

Are there any areas for improvement or something they could have done differently?

So far, things have been very smooth. I have nothing to suggest here at this point.

BACKGROUND

Introduce your business and what you do there.

We’re an accounting firm in Dallas, Texas with about 20 employees. I am one of two administrative managers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing? 

They revised and updated our website and now provide ongoing support.

SOLUTION

What was the scope of their involvement?

Pronto Marketing handled both the user-facing side of the website and the administrative backend. The biggest feature we added was an online payment link. They continue to handle all changes as well. 

Everything was done through a dummy website that they were building. They had technology on that website where we could ask questions and upload and send information and pictures. 

What is the team composition?

After the initial call, Pronto’s owner assigned a designer to us. They ended up leaving the company, and we were assigned another design. Closer to the go-live date, we worked closely with an implementation resource. I also got frequent emails from another individual checking to ensure everything was going well. We worked with around four people on the design team via email. 

How did you come to work with Pronto Marketing? 

We were considering updating the website and had a spontaneous conversation with our IT person, who recommended Pronto. They’d redone our IT vendor’s website to great success. We had a conference call with the owner of Pronto and talked about what our partners wanted to achieve. The website hadn’t been updated in many, many years. 

How much have you invested with them?

We started with a monthly fee of $260 when we signed up to redo our website. This included any design and troubleshooting. In January 2021, we switched to an annual fee of $2,800. 

What is the status of this engagement?

The first meeting was in August 2018, and the website went live in January 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

A lot of our clients requested the payment feature, and a lot of people are using it now. The number of payments coming through is consistent, though more always come through during tax season.

How did Pronto Marketing perform from a project management standpoint?

They were very responsive, and there was never a lag in time after I sent an email or submitted drafts and pictures. Even during the design resource changeover, the turnaround time was seamless. 

At the beginning, we’d rewritten a lot of the text, and there was some miscommunication about what they needed from us from the old website. Once we cleared that hurdle, it was seamless.

What did you find most impressive about them?

Pronto’s knowledge of the technology stands out. I had never designed a website before and didn’t know the correct terminology, but they’ve always been willing to explain everything as many times as we need. They respond to emails quickly as well.

During the website design phase, I had to work through a challenging process to take work to our partners to approve it, and Pronto made it relatively easy. The major time difference hasn’t stopped them. The most important aspect of this phase was teaching Pronto about what we do. This ensured that the text they were using matched our small firm versus portraying us as a larger accounting firm. We wanted our website to reflect our smaller-firm nature. 

Are there any areas they could improve?

Pronto’s team could have explained more at the beginning about how to move from the old website to the new one in terms of what you’re allowed to take from an old website depending on copyright laws. We sent in a lot of text and had to delete it because of copyright issues. There was a learning experience.

Do you have any advice for potential customers?

There aren’t any stupid questions so ask as many as you need to. Pronto was always willing to explain things as much as we needed and in language that we could understand. 

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of 360IT PARTNERS. We've been in business for 26 years and we provide managed IT services, basically acting as an IT department for small to medium-sized businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

I subscribe to an industry marketing group called Technology Marketing Toolkit. One of the benefits of this subscription is a done-for-you website, for which I was introduced to Pronto Marketing. 

SOLUTION

What was the scope of their involvement?

Pronto Marketing has provided web development and SEO services. They’ve also designed our graphics and written our copies, basically producing much of the content on our website for 11 years now. 

They began with a blank canvas and simply, systematically asked us for pieces of information that they would need to build our website by phases. They also gave us different options as far as the theme, colors, and overall look and feel were concerned. 

About 2–3 years ago, we went into a redesign project with them where we had to start everything from scratch on a new platform, WordPress. It was a very similar process as the first time they built our site. 

What is the team composition?

It seems like I’ve been interfacing with only two people throughout our engagement, but there are a lot of others involved in the background. I’d interfaced with their sales representative prior to the redesign and had worked with a dedicated project manager during the actual process.

How did you come to work with Pronto Marketing?

At that time when we were introduced to Pronto Marketing, we were already contracting another company to develop our website in line with our rebrand. However, when I attended a conference where everyone was raving about how great Pronto Marketing was at developing high traffic-yielding websites, we went ahead and canceled our previous contract to work with them. 

How much have you invested with them?

Over the years, we've Invested $30,000.

What is the status of this engagement?

Our partnership began around October 2010, and we're still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've had some incredible leads come through my website over the years, which has been really terrific. We feel like our website has become our number one lead generation tool. We’ve also been able to convert many businesses over the years as a result of our presence on the web. 

One of our most significant clients was with a multinational chemical corporation, who found us through our website. That partnership lasted for a good eight years and it wouldn’t have begun without the website that Pronto Marketing developed for us.

How did Pronto Marketing perform from a project management standpoint?

Their project management is excellent. They have a ticketing system through which we submit requests. They’re very quick to make the changes we’re asking for and the tickets we submit are usually completed within 24 hours.

It's very easy to interface with the team. What's interesting is that everything is documented. We either receive a copy through email or log into a portal to view the process documentation. It’s very rare that we would need to talk to them over the phone.

What did you find most impressive about them?

Pronto Marketing has been very friendly and very consistent with their services. I could really count on them to take care of my requests right away, and if we're somehow not happy with what they've produced, they're very prompt to set it right.

Are there any areas they could improve?

I honestly can't think of anything.

Do you have any advice for potential customers?

Whatever you put into your partnership with Pronto Marketing is exactly what you're going to get out of it, so be sure to provide them with positive and detailed information. They’re going to do a great job with your website and I have a lot of confidence in recommending Pronto Marketing to anyone.

BACKGROUND

Please describe your company and your position there.

We are a leading co-educational British International School for day and boarding pupils. The school has an 80-acre campus with state-of-the-art facilities and space for children to enjoy healthy, active lifestyles. Following the British private school model, our school has smaller classes and longer days with sport and co-curricular activities for children from 2-18 years old.

My position as Head of Marketing is to ensure the school's growth aligns with our admissions strategy and enrolment projections. As a young school that is still growing, I work closely with the school senior leadership team to plan, manage and execute marketing campaigns to raise our profile and keep us on track as one of the fastest-growing boarding schools in Asia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

After a series of issues with our old website, I worked on sourcing an agency that could offer what we needed for a new website project as a long-term solution. Being quite experienced in Wordpress, I wanted to first and foremost find a company that would use the WordPress platform to build a site for us.

I wanted to ensure our school would have access to a managed site, so additional colleagues could reach out for assistance from a team of developers, designers and Wordpress professionals if need be. That would allow me to be hands-off, but as it is on a platform I am still fluent in, it would equally allow me to jump in and make quick content edits as required to provide a very flexible solution. I wanted to make sure our SEO best practices were being thought of in the initial build-phase, and we could grow with an optimised SEO plan, so we also work with Pronto to supply our SEO backlink strategy and GMB development.

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted to make sure we recruited a domestic team that consisted of various specialists and professionals to ensure we would receive exceptional support and efficient response times. Using WordPress was another key factor in our decision due to its flexibility as a CMS platform. We need to know our site is in safe hands. As a school, our privacy and data concerns are paramount, so ensuring we can rely on a team that safeguards our website data and content through strict measures and hosting is important to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After our initial kick-off meeting, the team understood our goals and development needs and assigned us a project manager. This was useful in being led through the build phase of the project and helped us progress with effective communication throughout. Once the designs were approved, construction began and we began to see the site unravel. We have been impressed with the team's response and skills to complete designs as per our needs and instructions.

Additionally, their SEO team conducted a site audit and ran some keyword research, which led to execute our Google AdWord management. We receive swift communication and response times when requesting support, and they are clear in resolving any technical concerns we may have had.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was assigned to begin with, who would be our point of contact and communicate the project's build phase with their own web development and design team staff. Once the site was approved, we have worked more closely with their support team, responsible for assigning their own team members to make site updates and changes as per our request. For the SEO and AdWord management services, we work closely with assigned staff who are well experienced and specialists within their respective fields.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since launch, we have received positive feedback from our community, who have remarked the site is a much more pleasant experience to navigate and use. The site's flexibility, support and available website modules make it much more efficient and simpler to manage now. I can have our design team mock up a new page idea, send it to Pronto, and await their team to do the heavy lifting and create it for us.

Additionally, our SEO optimisation and backlink optimisation has seen significant growth amongst our competitors. The Pronto team strive to keep the gas on the pedal for SEO growth and ensure we are not sitting still.

Describe their project management style, including communication tools and timeliness.

We run site requests and updates through their own support ticket system. Once received, we will receive notification that it has been accepted and assigned, so we are not left waiting. Any of our team can use it, making it much more flexible and easier to perform requests as often our staff schedules are sidetracked within other school department tasks, so we need something that can be available to us all when and as required.

What did you find most impressive or unique about this company?

We have received a professional WordPress site that is easy to update and flexible to make changes to. Our team has found it easy to use. They feel at ease knowing their support team is behind us. The SEO management supplies reports that make it easier to understand and examine; that way, we can know where we sit within our industry of competition and the areas of growth needed.

Are there any areas for improvement or something they could have done differently?

One area I feel could be changed is having a single project manager dedicated to our team throughout. The core project manager was assigned to us in the early stages, but it would be nice if we had been able to keep one. However, that said, it has not caused us any issues or conflicts, and the support system works fine for receiving responses and achieving new updates to the site as we need them.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Wedding Connection, a wedding destination management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We had an old website that wasn't very informative and interactive, so we hired Pronto to build a new website for us.

SOLUTION

What was the scope of their involvement?

Pronto built a website from scratch. We supplied the visuals, imagery, and content while their team handled the concept and the layout. The color scheme was also made to blend with our logo. There were also some cybersecurity components in the services they provided.

What is the team composition?

We had one main point of contact who coordinated everything with the developers and designers. 

How did you come to work with Pronto Marketing?

My business development partner at the time was the one who found them and recommended them. He worked directly with Pronto since he had years of experience in that arena.

How much have you invested with them?

Over five years, we've spent about $13,000. 

What is the status of this engagement?

This project began about five years ago, around January 2016. Pronto still does updates and changes to our website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone who has seen the website loves the look of it. All of the feedback has been positive, and I’ve not received any negative comments about the website’s navigability. We have certainly seen an increase in business on the website. Before, we relied more on relationships and not really on our digital presence. 

How did Pronto Marketing perform from a project management standpoint?

Pronto was constantly in contact with my business partner, but they would reach me through email. We had to schedule everything because of the time difference, but the team always responded to me within 24 hours, which was very quick. They were also very good at letting us know when an issue has been addressed so that we could look it over and see if it was done correctly.

What did you find most impressive about them?

There was a lot of communication in terms of what we wanted to achieve. They didn't just present us with the final output, they gave us options to choose from.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

The easiest way to communicate with Pronto is to name the specific area or aspect of your website that needs to be serviced. Supply them with a link Inform them of what issue needs to be resolved. Especially if there are a lot of elements on your website, this will prove efficient. 

BACKGROUND

Introduce your business and what you do there.

I’m the vice president at CTG Insurance, a commercial insurance agency specializing in churches, non-profits, and human service organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We needed a new website to promote our services.

SOLUTION

What was the scope of their involvement?

Pronto Marketing took over the development phase of our website as the previous agencies we hired delivered results that weren’t at par with our expectations. They were familiar with the methods of our creative brand story inspiration, Donald Miller, so we first relayed that to their team along with our expectations, design plans, and concepts. We particularly needed the website to be more mobile-friendly, and their team also took that into account.

Additionally, we sent them our outline for the web content, which served as their site map. Pronto Marketing then developed our website via WordPress and integrated all the features and solutions that we planned along with their project manager.

What is the team composition?

Our main point of contact was Lita (Project Manager). She was in charge of relaying our development needs to Pronto Marketing’s tech resources.

How did you come to work with Pronto Marketing?

Pronto Marketing was referred to us by a friend of mine who worked with them in the past. We were initially concerned about the fact that they were an overseas agency, but they were also strongly recommended to us, so we reached out to their team. We liked how Pronto Marketing understood our requirements and was familiar with our design inspirations, so we decided to onboard them.

How much have you invested with them?

We spent $4,000.

What is the status of this engagement?

The project ran from August 2020–February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pronto Marketing was keen on collecting feedback from us and implementing any changes that we wanted to see on the website. Their page mockups also helped us envision what the site would look like, so all the additional features and content we wanted were integrated seamlessly into our platform. Overall, I could confidently say that their team’s backend support and expertise led to the project’s success.

How did Pronto Marketing perform from a project management standpoint?

We used BugHerd as our main visual feedback tool. Pronto Marketing would send samples or drafts, and our team would go over those before identifying any points for improvement or alterations. They were a very responsive team — any changes were implemented within 24 hours, and they also offered post-development support solutions, which we availed of through a monthly subscription.

What did you find most impressive about them?

Pronto Marketing kept me updated and satisfied with each project phase they accomplished. I never found the need to chase them for anything. They had strong feedback and support channels, and I personally thought that was their strongest suit.

Are there any areas they could improve?

They were an accommodating and high-caliber team — we didn’t encounter any area that could use some improvement.

Do you have any advice for potential customers?

Identify your goals based on your nature of business, and create a structured methodology using those. If you know exactly what you want from the engagement, Pronto Marketing would take it from there and deliver your needs.