Pronto Marketing

BACKGROUND

Please describe your company and position.

I am the Owner of Heroic Thread LLC

Describe what your company does in a single sentence.

We are a custom apparel and embroidery shop serving public safety professionals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Fix a broken website

SOLUTION

How did you find Pronto Marketing?

Online Search

Why did you select Pronto Marketing over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

I had a website which was built by a company who was unable to complete the most basic of tasks. I hired pronto to fix the problem, increase speed of the website and to make it more user friendly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I wanted to take a moment to sincerely thank you and your team for the outstanding work you've been doing. When we first met, I shared the challenges we were facing with our previous developer, and you assured me that our experience was “not the norm” for any professional company. I am here to tell you—I am now a believer. Your team has achieved more for our website in a short time than our previous developer managed in an entire year.

The level of service we have received from your team is truly lightyears ahead of what we experienced before. Initially, I was hesitant to move forward with some of our goals and projects, as my ideas were previously deemed too lofty or unattainable. Our past experience involved months of waiting for tasks to be “completed,” only to receive half-done or poorly executed results.

Working with your team has been a completely different experience. Tasks that once took months are now resolved within minutes, and I’m still amazed at how efficiently and seamlessly everything is handled. As a small business owner, having a team like yours on our side has lifted an immense weight off our shoulders. With a team of just three people, we can now focus on growing and expanding our business instead of spending countless hours managing the website. Your team's availability via chat, with responses within minutes, feels as if we have an entire in-house web team supporting us—something I never expected but greatly appreciate. I only wish we had found your company earlier in this journey.

Your team’s work has been nothing short of stellar, expeditious, and flawless—especially considering the challenges of working with a website built by a company that clearly lacked the necessary expertise. Time and again, I’ve heard the reassuring phrase, “No, that isn’t a problem, it’s simple code,” when I previously believed such changes would be complicated.

Kudos to you and your team for the exceptional service and professionalism you provide. Your work is truly invaluable to our business, and I hope you will share this message with your entire team, as they deserve to know just how much their hard work is appreciated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pronto has been on time and in many instances have surprised me with their speed and professionalism. A stark difference from our last vendor. 

What was your primary form of communication with Pronto Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They aren't just "talk". They knew what they were doing and I haven't encoured a single member of their team who isn't able to achieve any task they have been given. 

Are there any areas for improvement or something Pronto Marketing could have done differently?

Honeslty, I have not been able to find one. 

BACKGROUND

Please describe your company and position.

I am the Psychologist and Site Director of Southeast Psych

Describe what your company does in a single sentence.

We're a psychology practice. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

Create new website

SOLUTION

How did you find Pronto Marketing?

Online Search

Why did you select Pronto Marketing over others?

Pricing fit our budget

How many teammates from Pronto Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project was the development of a completely new website, including a new look and functionality. The project included assistance with SEO as well. Pronto was involved in every aspect of website development and design from start to finish. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed, and along the way the team was responsive to our design ideas, our requests for changes, etc. They worked with our communications team to ensure that we had a successful launch when the site was ready to go live. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team, from start to finish, was responsive and timely with responses. The project ended up taking much longer than we had expected due to factors on our end, and our team with Pronto was patient and understanding as we navigated those delays. They remained in communication in order to help us stay on track but, as I said, worked with our timeline. That was more appreciated than they will ever know. 

What was your primary form of communication with Pronto Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Even though we never met in person, it still felt like a personal and collaborative process. We've worked with other companies for whom I could not say that. 

Are there any areas for improvement or something Pronto Marketing could have done differently?

None that I can think of.

BACKGROUND

Introduce your business and what you do there.

I'm the former marketing and communications manager of a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We needed web design and development services. Our goal was to increase our company's sales, leads, and web presence. 

SOLUTION

What was the scope of their involvement?

Pronto Marketing has had a great onboarding process. We've had initial meetings with the team's account manager, who then sent a proposal in a nice format via email. Pronto Marketing has collected initial discovery information through a form. Once I completed it, we had a document with our company's brand guidelines and marketing messages. Pronto Marketing has created the site's mock-ups, and we've gone through a revision cycle. 

The team has done integrations through different platforms and forms. Pronto Marketing uses PHP on the backend and works with WordPress and Elementor for frontend building. The site has call-to-action sections and information about our annual sustainability events. The team has incorporated all our content from past years and created a membership feature where clients can log in and create a profile. 

Pronto Marketing has launched our site and continues to work on maintenance and adding features to the site. 

What is the team composition?

I've been mostly in contact with two project managers from Pronto Marketing, and the account manager has managed our initial onboarding. The team also has designers and copywriters.
How did you come to work with Pronto Marketing?

We found Pronto Marketing on Clutch.

How much have you invested with them?

We've spent around $10,000-$15,000 on this project.

What is the status of this engagement?
We've been working together since June 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pronto Marketing has successfully launched our website, and we've seen an increase in leads. We've collected more information from prospects through an integrated form on our website. 

How did Pronto Marketing perform from a project management standpoint?

Pronto Marketing delivers work on time and on budget. We collaborate via Asana and communicate occasionally via Google Meet, booking meetings through Calendly. Pronto Marketing has conducted revisions on different platforms where we can provide feedback. The team also has a client portal where we can see our billing and invoices and connect with their chat support. 

What did you find most impressive about them?

I'm mostly impressed by the team's customer success. Pronto Marketing makes it easy for the client to make decisions and move the project forward. Pronto Marketing's technical and design expertise are also noteworthy.

Are there any areas they could improve?

We've sent documentation to Pronto Marketing, and there have been some additional revisions we've had to make that I think could've been picked up if the team had just reviewed the documentation again and seen our directions or specific image selections, for example. 

Do you have any advice for future clients of theirs?

My only suggestion is to stay engaged with Pronto Marketing during the project. From the client side, you can get busy with other things, and it's important to imagine how this project will fit into your workflow and check their project management system because that is an easy and organized way to stay involved.

BACKGROUND

Please describe your company and position.

I am a Member of Board of Directors of a medical company 

Describe what your company does in a single sentence.

Nonprofit industry organization composed exclusively of manufacturers specializing in orthopaedic surgical appliances, implants, instruments, equipment, and orthobiologics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Build a new website
• Transfer existing data/content from old website

SOLUTION

How did you find Pronto Marketing?

Referral

Why did you select Pronto Marketing over others?

• Pricing fit our budget
• Referred to me
• Capabilities matched our needs

How many teammates from Pronto Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website build, including design and development; homepage + 5 custom designs + 15 content pages, membership portal build with multiple features, website SEO sitemap, content migration, ongoing Wordpress support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Demonstrated delivery of key project milestones include: sitemap, wireframe, homepage mockup (design/content review), full public site mockup (design/content and functionality review), backend/portal mockup (design/content and functionality review), member access/registration process review, staging site migration, site launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager at Pronto was attentive to our needs and requests. Communications were clear and fluid using Asana as our primary project management application. The difference in time zones posed certain challenges, but the Pronto team delivered when needed. Deliverables were largely achieved as expected and where functionality did not meet expectation, the team promptly reacted to meet our needs.

What was your primary form of communication with Pronto Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their fluid response to our requests was commendable.

Are there any areas for improvement or something Pronto Marketing could have done differently?

Not that I can think of at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the chief administrative officer of an IT company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We’ve hired Pronto Marketing for website design and development. 

SOLUTION

What was the scope of their involvement?

We had an existing website, but Pronto Marketing essentially built and redesigned it from scratch. Their team is responsible for updating the website, and they give us monthly updates to let us know about changes and improvements they are making. Pronto Marketing has added banners, uploaded videos, and provides SEO services. 

What is the team composition?

We work with Pam (Senior Project Manager) and a few developers. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out the whole team from Pronto Marketing; they have been fantastic. 

How did you come to work with Pronto Marketing?

We met Pronto Marketing at a conference. When we reached out to them, their team answered all of our questions, and we were happy with the price, so we decided to move forward with them. 

How much have you invested with them?

We’ve invested around $5,000. 

What is the status of this engagement?

We started working together in October 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Pronto Marketing has improved the loading time of our site and the overall quality of our images. Their SEO services have put us on potential customers' radars, and we’ve seen increased website traffic since we brought them on board. Their work overall has exceeded our expectations. 

How did Pronto Marketing perform from a project management standpoint?

If we run into any issues, they take care of them. Pronto Marketing is patient and has always kept us on track. We use Asana for project management, and they do a good job of staying on time and within budget. We use a ticketing system when there is anything that we want to update. 

What did you find most impressive about them?

Their team always checks in with us to ensure that we’re happy with the changes they’re making, and they always keep us in the loop. Pronto Marketing has a good idea of what a website should be and how it should flow. They also do a great job of answering all of our questions. We would absolutely use Pronto Marketing again. 

Are there any areas they could improve?

We wish they had a bit more of a personal approach when it came to moving our company into their maintenance services. 

Do you have any advice for potential customers?

Don’t be afraid of asking questions because they do a great job answering and are always willing to explain. 

BACKGROUND

Please describe your company and position.

I am the Business Development Lead of an it services company

Describe what your company does in a single sentence.

We're a managed service provider that provides IT solutions for SMBs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Lead generation
• Marketing Strategy

SOLUTION

How did you find Pronto Marketing?

Online Search

Why did you select Pronto Marketing over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

• Monthly Newsletter creation/scheduling 
• Blog design 
• Update images on Google My Business website 
• Banner creation 
• Website design 
• Landing page creation 
• SEO edits 
• Marketing Strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We didn't have any specific measurable outcomes. However, through our time working together, they've always delivered on all tasks and the outcome was positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time. They typically respond to our needs within 24-48 hours. If we needed anything expedited, they also took care of challenges quickly. We would open a ticket with them with our request through email. We'd outline what we needed in the email. They'd confirm opening a ticket. Then, once the task was completed, they'd confirm it was completed. I'd then confirm and approve the work. Once completed, I'd inform them to close the ticket out.

What was your primary form of communication with Pronto Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

I liked how knowledgeable they were on various aspects of marketing that I wasn't aware of. Whether it was SEO, coding, email marketing, or analytics, they seemed always to have an answer to any question I had. I always appreciated how polite they were in their customer service. In addition, I always felt I could depend on whoever was assigned to any task to take care of it no matter what.

Are there any areas for improvement or something Pronto Marketing could have done differently?

There were some random technical challenges with access to the Pronto dashboard, but they got it fixed. For the most part, I haven't had any issues with Pronto. They've been a great partner to work with.

BACKGROUND

Introduce your business and what you do there.

I'm the administration manager for an IT services and consulting company. We're a Microsoft partner specializing in project management, consulting, and training. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We hired Pronto Marketing to support and maintain our website presence. 

SOLUTION

What was the scope of their involvement? 

We regularly liaise with Pronto Marketing to make any edits and updates to our website and maximize it for SEO. The primary purpose of the website is to showcase our services. Users can submit an inquiry via the contact us form, which Pronto Marketing helps us maintain. 

Several years ago, I was involved in the website revamp, and we provided them with a full brief. 

What is the team composition?

We interact with numerous people from the Pronto Marketing team. 

How did you come to work with Pronto Marketing?

I joined the team after Pronto Marketing was already on board and wasn't involved in the selection process.

How much have you invested in them?

We've spent between $10,000–$50,000.

What is the status of this engagement?

The partnership began in May 2010, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've had a very positive working relationship during our 10-year engagement. Throughout my experience, the team has consistently provided an exceptionally high level of service. 

How did Pronto Marketing perform from a project management standpoint?

The Pronto Marketing team is very responsive and promptly handles queries or changes. We have yet to experience any misunderstandings, and they've quickly implemented whatever we've asked them to do. 

What did you find most impressive about them?

The Pronto Marketing team is committed to meeting our needs and bringing innovative solutions.

Are there any areas they could improve?

Overall, things are excellent. They may offer this as a service, but it would be beneficial if Pronto Marketing provided further SEO suggestions to improve the site. 

Do you have any advice for potential customers?

Be very clear and specific about the work you would like. Provide the Pronto Marketing team with a comprehensive brief; they will take it and run with it. 

BACKGROUND

Introduce your business and what you do there.

I'm the president of Parsec Computer Corporation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

Pronto Marketing recently helped us with a website update project.

SOLUTION

What was the scope of their involvement? 

Pronto Marketing created our original WordPress site eight years ago. It was due for a refresh and an update to reflect our current business and activities in the IT industry. 

Our goal is to tell a unique story that stands out from our competitors. We didn't want a cookie-cutter website that looks like every other IT site. Instead, we aimed for a distinct design that truly sets us apart. Given our name's Star Wars association, we've incorporated that theme into our storytelling and, in turn, into our website's design. Their team focused on designing every aspect of the site and did a lot of graphical work for us. 

The new site features a customer reviews section that is updated in real-time, which is essential to us because we want to keep it fluid and dynamic. The chatbot feature is also a great addition and seamlessly integrates with our sales team. Additionally, the web forms for customer intake and reviews are a helpful feature Pronto Marketing created for us. Overall, the site is fantastic.

Additionally, they host an integrated blog on our site and provide valuable assistance with our SEO efforts.

What is the team composition?

I work directly with the project manager and a developer. 

How did you come to work with Pronto Marketing?

We found Pronto Marketing through a peer group we were members of. At that time, their focus was primarily on developing websites for individuals in our industry.

How much have you invested in them?

We've spent between $25,000–$30,000.

What is the status of this engagement?

We started working with Pronto Marketing in January 2023. We have an ongoing hosting and maintenance contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been receiving positive feedback and comments about our website. Many people have already utilized the chatbot feature to contact us directly. The functionality of the site is greatly improved. 

How did Pronto Marketing perform from a project management standpoint?

They're fantastic to work with. We primarily use email for communication. 

What did you find most impressive about them?

The team has an excellent grasp of our industry, specifically in the technology space. Pronto Marketing has been able to put together content with minimal prompting from us. They took our idea and blossomed it into something extraordinary.

Are there any areas they could improve?

It took us six months to get here, but that's a realistic timeline. We're pleased with the site and the fantastic job Pronto Marketing does. 

Do you have any advice for potential customers?

We found it helpful to send the team numerous text and graphic samples. Additionally, we held an initial project meeting over the phone to discuss our design objectives and ideas.

BACKGROUND

Please describe your company and position.

I am the Owner of JC Marketing Group

Describe what your company does in a single sentence.

JC Marketing Group is a full service marketing agency helping brands gain clarity, act strategically, and achieve results.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Outsource SEO projects.

SOLUTION

How did you find Pronto Marketing?

Referral

Why did you select Pronto Marketing over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Pronto Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourcing SEO work to Pronto is an excellent choice for businesses seeking to improve their online presence. Pronto understands the importance of SEO in today's market and has developed a team of experts who specialize in the latest SEO trends and techniques. By entrusting your SEO to Pronto, you can focus on running your business while they work to improve your online visibility, generate more leads, and drive long-term growth. 

They also offer affordable, customized SEO solutions that are designed to meet your specific goals and needs. Additionally, they provide regular updates and reports to keep you informed of their progress and ensure transparency throughout the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One such outcome is increased website traffic. With the help of their professional team, Pronto ensures an increase in website traffic which in turn leads to higher conversion rates. Moreover, they help their clients in generating leads, maintaining customer engagement, and improving brand visibility. 

By providing measurable outcomes like lead generation, conversion rates, customer engagement, and ROI analysis, Pronto proves to be a reliable partner to help businesses grow and succeed in their respective industries. The monthly reports cover a wide range of metrics!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team understands the importance of meeting deadlines and respecting the client's schedule. From the initial consultation to the final delivery, Pronto works in a transparent manner, always keeping the client updated on the progress. As part of their commitment to timely delivery, they have set up systems and processes that ensure every project is completed within the agreed-upon timeline. 

In case of unforeseen circumstances that might affect the timeline, Pronto communicates proactively and transparently with the client, offering alternative solutions and minimizing delays. Additionally, Pronto also has a dedicated customer support team that is always available to answer any questions or address concerns that clients might have regarding their projects' delivery timelines.

What was your primary form of communication with Pronto Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pronto offers a broad range of marketing services, including web design and development, SEO, PPC, social media management, content marketing, and much more. What set Pronto apart from others was their client-centric approach and dedication to delivering measurable results for its clients.

Are there any areas for improvement or something Pronto Marketing could have done differently?

No, very satisfied with the work being done at Pronto!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an individual and employee benefits company and the founder of a law practice. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We hired them to handle the maintenance and marketing of our websites. 

SOLUTION

What was the scope of their involvement?

Pronto Marketing handles my companies' website maintenance. Initially, I provided them with our websites and marketing materials. The sites were already operational, and Pronto Marketing has transferred them to their servers. 

Next, Pronto Marketing will provide us with marketing services. 

What is the team composition?

We work with five teammates from Pronto Marketing, including Adam (Head of Accounts & Partnerships) and Justine (WordPress Support Specialist).

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Adam has done an excellent job with onboarding, and Justine has been great. 

How did you come to work with Pronto Marketing?

I found them online and chose Pronto Marketing based on the companies they had worked with and the reviews they received

How much have you invested with them?

We pay them about $100 monthly for one service and around $280 monthly for another. 

What is the status of this engagement?

We started working with them in March 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been in business for 40 years, and Pronto Marketing is the most constant, timely, and efficient technology company I’ve worked with. 

How did Pronto Marketing perform from a project management standpoint?

They meet all the deadlines and stay within the budget. 

What did you find most impressive about them?

Pronto Marketing is very timely, knowledgeable, and helpful. 

Are there any areas they could improve?

There’s nothing they need to improve. 

Do you have any advice for potential customers?

I recommend Pronto Marketing for their timeliness.