ProCoders

BACKGROUND

Please describe your company and your position there.

I am CEO of an SEO company working with leading technology brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders, and what were your goals?

Our website suffered from performance and security issues and we did not get a good result from previous developers who worked on the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with ProCoders on the website of one of our customers and saw they are very responsive and highly professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We asked ProCoders to address security issues on the site, including moving away from an old template system, removing redundant plugins, and fixing any breaking issues. In addition, we tasked them with improving their mobile score on Google PageSpeed Insights to over 80, which was challenging because our pages are very image-rich.

How many people from the vendor's team worked with you, and what were their positions?

Alex was managing the project and Dime served as the web developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All issues were addressed within 2 weeks - security and performance concerns were addressed without any negative impact to design or user experience.

Describe their project management style, including communication tools and timeliness.

ProCoders worked with us using the tools that were convenient for us - email, Asana, and WhatsApp. They are very responsive and independent, and do not require close management.

What did you find most impressive or unique about this company?

Professional results in a short period of time and very fast responsiveness to requests. It was very easy to work with them.

Are there any areas for improvement or something they could have done differently?

Had to do 2-3 rounds of fixes on UX regressions, but they were fixed quickly.

BACKGROUND

Please describe your company and your position there.

I am the owner of the coffee marketplace online business, responsible for the development of the platfrom.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders, and what were your goals?

To build a new front page as well as do some theme development. Hanna created a new logo for me which I really like. In the past ten years of me working with freelancers and companies like ProCoders, I had the best experience working with Hanna.

SOLUTION

How did you select this vendor and what were the deciding factors?

The amount of quality work they are doing and they did for some other clients. The communication skills and how smooth the process is with them, especially Hanna.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When I asked to have the first video chat, it happen so soon. Anna communicated to me so well. She told me that she is busy for two weeks with some other projects, but she has another girl called Hanna who is also a designer who can work on projects. Anna was overseeing the whole project which was very professional. After assigning the job to Hanna, everything becomes even smoother.\

Hanna understood what she needs to do and delivered everything on time and with quality. We worked on the new look and feel of my Shopify store, building banners, choosing new colours, remodelling my logo, which looks way better now.

Most important thing is that they haven't charged me much because they considered Hanna as a new team member and they didn't know how everything will end up. This shows me that they care for me and my business, rather than making money straight away. I will definitely work with this company when it comes to all my projects.

How many people from the vendor's team worked with you, and what were their positions?

My work was very small considering some other projects they have. However, three people were involved. Director, Senior Designer and New Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website looks so much better now, much easier to navigate and most importantly I have learned a lot working with ProCoders. I can do some of the things myself now.

Describe their project management style, including communication tools and timeliness.

This team of Beautiful people got it all right. From communications, delivery on time and quality of work. I have asked for many revisions of the logo and Hanna was taking it all like a hero. I am super proud of her work ethic.

What did you find most impressive or unique about this company?

Professionalism is the key to every success and this company and team behind have it for sure. I love the fact that they work as a team.

Are there any areas for improvement or something they could have done differently?

No really. I am very hapy.

BACKGROUND

Please describe your company and your position there.

I am the Head of Digital at a global pet wellness brand. We sell pet wellness products in Asia, the Americas, Europe and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders?

Our business strategy and brand had changed over the last 6 months and we need a complete refresh of the website to relaunch to the Direct to the consumer in 2022. We don't have internal designers so we reached out to Pro Coders initially looking for concept designs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to 5 designers across, Fiverr and Upwork. We chose them because they came back with the best design at a good offer for the project.

Describe the project in detail and walk through the stages of the project.

We had an initial meeting with the Account manager and the design to discuss the project in which we then received some concepts in a pretty quick turnaround.

After our team went through other designers concepts we chose their design and had another meeting to discuss the next steps and the rest of the project. They were very fast in turning around the designs without sacrificing the design quality.

During the project, we hire 2 developers and we all jumped on a call to meet and also to help communicate between the developers and the designers which was a great help! Ad the development side of things was progressing we needed some additional screens design and they promptly assigned an additional designer to help speed up the process which was amazing of them!

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people from their team. A manager, and two designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their designs were absolutely loved by our team and easy to implement with the developers. Though our site has not launched yet, our initial feedback from some research was that our customers also loved the design and ease of navigation.

How effective was the workflow between your team and theirs?

It was very easy to communicate with their team through Upwork, email, slack and online meetings.

What did you find most impressive or unique about this company?

We had lots of changes and testing new concepts of design so they were very patient with feedback from our team and coming up with great ideas for improving the design and not sacrificing user experience! The design style was amazing and they really nailed our brief!

Are there any areas for improvement or something they could have done differently?

We would have liked to see a little bit more knowledge of Shopify site design but overall we don't think that really affected the design at all, to be honest!

BACKGROUND

Please describe your company and your position there.

I'm the UX and Web manager of a large multi-national eLearning organisation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders?

We had a complex website project with a fixed deadline, and needed to add to our existing development team in order to finish the project on time.

SOLUTION

How did you select this agency and what were the deciding factors?

We did a Google search for experienced React development agencies. We had meetings with a few of them, and decided to go with ProCoders based on their obvious experience. We were quickly confident they would be able to handle the project without us needing to worry.

Describe the project in detail and walk through the stages of the project.

They provided a mid-level React developer to supplement our in-house team. We worked with our senior-dev, and when she had to leave the project unexpectedly he stepped up and lead the development of the project. We were very pleased to have him on board and the project wouldn't have been able to launch successfully without him. Our primary contact aside from the developer was George, the head of partnerships at ProCoders, and he checked-in frequently through the project.

Describe the recruitment process in detail.

We first discussed the project with the head of partnerships at ProCoders, George, then later had a meeting between their developer Anton and our lead developer. We quickly felt sure they'd be a good fit and would contribute to the project as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Even though our lead developer left the team, we still launched the project on time - it wouldn't have been possible without them.

How effective was the workflow between your team and theirs?

We had daily stand-ups, as well as ad-hoc checkins with the developer throughout the day to discuss bugs, issues or ask advice. Anton is just like any other member of the team now.

What did you find most impressive or unique about this company?

Their service was excellent, and the price was better than the competitors we looked at.

Are there any areas for improvement or something they could have done differently?

Not really, the service was fantastic.

BACKGROUND

Please describe your company and your position there.

I'm the CIO for Think Better Group which has connection to multiple DTC brands, all of which are very focused on doing better by our environment and at the same time creating market leading products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders, and what were your goals?

We have a custom built mobile applications and needed development support in order to deliver on key products on our roadmap. This was an exciting step for us and while we did consider to work on a project basis we decided to engage a developer on a full time contract style engagement.

SOLUTION

How did you select this vendor and what were the deciding factors?

It is a very specialised field and never easy finding good React Native developers so after talking with a number of companies and testing various individuals we settled on working with ProCoders.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We work daily with our developer and team member via any method of communication we select and also have a very active account manager to make sure that all is on track and we are happy with the work quality and execution.

How many people from the vendor's team worked with you, and what were their positions?

1 full time developer and 1 account manager for client support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with the service and while the process takes some time to get our new team member up to speed with our code we then can move forwards with consistent deliverables unlike jumping between different contractors when in project situations.

Describe their project management style, including communication tools and timeliness.

Efficient and process driven plus where they can, always trying to value add and do not get sensitive if we decide to maintain planned direction.

What did you find most impressive or unique about this company?

Communication and the desire to make the partnership work. It is a long term play which ProCoders understand and therefore you get the attention you need to try and make the most from the relationship.

Are there any areas for improvement or something they could have done differently?

At this point there is nothing that really needs attention. We are continuing the relationship and therefore growing the knowledge base which should help deliver even more.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a digital signage service provider, and we provide end-to-end solutions for digital signage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ProCoders?

We’re always challenged with the decision of whether to fix legacy software or do new development. At times, we work with existing projects with existing clients, and other times we work with new development for new clients — sometimes those collide a bit where we need to work with existing clients and bring new clients on board.

It’s not always possible for us to handle all of it ourselves, so we needed a company to provide us with staff augmentation.

SOLUTION

What was the scope of their involvement?

We use them for staff augmentation in situations where we need additional resources on very short notice. I view the resources we get from them as an extension of my existing team, as they help with the development of our existing solutions. We also use some of their developers at very short notice for custom development for customers such as integrations, custom solutions, etc. 

They can do work that we don’t have time to do ourselves, as well as the planning and development work.

What is the team composition?

There are four people involved and I collaborate mostly with those who do the overall project management pieces for us, while my team members work directly with their coders.

How did you come to work with ProCoders?

We were in a three-month process to find a nearshore partner that we could work with long-term. We vetted 7-8 different vendors and found one vendor, but our engagement with them was too small. They were looking for an engagement of 10+ coders, so they passed the opportunity down to ProCoders — one of their collaborative partners.

What is the status of this engagement?

We started working together in February 2021, and our partnership is still ongoing. We have a one-year contract with an option for extensions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Success is measured in multiple different ways, such as the overall relationship with the vendor, and the timeliness of them getting back what we request — they always get back to us the same day. We also measure the success against the speed of our bi-weekly sprints, because all of our development is sprint planned. 

If they’re able to deliver the code and close down the user stories we have in a sprint, we consider that as success in terms of meeting the requirements in that specific sprint. There are also other factors to measure the quality of work, like if the QA of the code is actually working for us — that’s measured by the manager as the project lead for this project.

How did ProCoders perform from a project management standpoint?

The project management has been excellent as they’ve been more proactive in this than we have. They reach out to us more frequently than we do to them, to ensure that we’re happy with the work being delivered, and that everything is working with the coder — moreover, we have trial periods with the coders that were brought in for different projects. 

ProCoders also provide a lot of guidance for us, especially in situations where we don’t have the time to do full-fledged project management. They took over those pieces, came with suggestions, and helped with planning. We use Jira and Microsoft Teams as our primary tools for project management.

What did you find most impressive about them?

We like that they pay close attention to detail and they’re committed to the task at hand. The trust built between them and us in a very short period of time really makes them stand out.

Are there any areas they could improve?

There isn’t much they can do to improve. I’m very satisfied with their skill level of communication and timeliness — I don’t like surprises and they’ve always kept their word and there have never been any billing issues. They’re also very flexible in times we’ve had staff shortages especially due to COVID-19.

This is impressive because they’ve also had shortages on their end due to unforeseen situations, and what I like about that is they always presented that to us and brought solutions — I like the proactive approach that they have.

Do you have any advice for potential customers?

You’ll have a more successful engagement by not coming with a blank sheet of paper. The more prepared you are as a client, the faster you’ll get up to speed, and the more planning you’ve done prior to the engagement, the easier it will be for you to get started.

BACKGROUND

Introduce your business and what you do there.

I’m the executive and manager of Super Express. We’re an online supermarket.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ProCoders?

We hired ProCoders to help us with two big development projects. The first one was an iOS and Android application. The second one was a website for all devices, including desktops, tablets, and iPads.

SOLUTION

What was the scope of their involvement?

First, ProCoders did the research and analysis. We explained our idea, what we could do, and how we wanted to operate our business. After approximately a month and a half, they gave us a proposal and explained how they were going to work. We accepted the proposal and went ahead with this great opportunity.

During the process, we decided to change our strategy and extend the products we offer to make it a really big online supermarket. We added groceries, beverages, and everything that you can find in a regular supermarket.

Together, we’re developing our app and website from scratch. The app is working perfectly on Android devices, and we’re getting the final approval for iOS devices on the App store. We already went live, but we’re still in the very first stages of the project.

Since we’re changing our strategy internally in the company, we have plans to upgrade certain aspects and change the database. ProCoders is going to help us make those upgrades and suggestions.

What is the team composition?

We started with a team of 5–6 people, but now we are working with at least 10 people. We work with the CMO, one designer, one QA, a few developers, and other team members. I don’t remember exactly because I only worked with them during the first stage of the project. Now, our IT director manages their team.

How did you come to work with ProCoders?

Around 17–18 years ago, I worked in the high-tech industry. Therefore, I had a lot of connections. I knew the founder of a big high-tech Israeli company. I asked him for advice on how to do the work and make all of the strategies and he referred me to ProCoders to be in good hands.

How much have you invested with them?

We’ve invested between $70,000–$90,000.

What is the status of this engagement?

We first spoke with ProCoders in July 2020. However, it wasn’t until September 2020 that we started the research and our partnership. We’re still working on the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we decided to make some changes, all the problems we’ve had came from our side. However, they’ve always helped us to manage everything fast and in the proper way.

Also, we just started our analysis on the website traffic. We do not have any information yet on how we are doing since we just opened.

How did ProCoders perform from a project management standpoint?

The CMO has explained the role of each team member to us, which has made the process very professional from the beginning. He also keeps me updated on who is doing what type of work. All of the information is shared in case we want to change something on their team.

We do 30-minute Zoom meetings three times a week. If there are issues related to funds or any other important matters that need to be solved, I contact the CMO directly and discuss them over the phone.

What did you find most impressive about them?

ProCoders is very responsible. In Portugal, the market is a little tough. Therefore, to implement a platform that already exists in the US or other countries in Europe can be different. However, their team has a lot of very creative ideas. If we have any problem or question, they give us an answer or solution to it, which is really brilliant.

Are there any areas they could improve?

ProCoders needs to get more projects and get more experience in different situations. That way, when somebody asks them a question, they can provide a solution.

Any advice for potential customers?

ProCoders works with the European and American markets. From a financial point of view, that makes doing all of the financial interconnections very easy since they use both Euros and Dollars. That way, whoever makes the financial arrangements won’t get any headache with currency exchange. I think this is really flexible, good, and easy.

Additionally, they speak English. Therefore, they can communicate with the international community.

BACKGROUND

Please describe your company and your position there.

I’m the head of Engineering at SIRL, a retail tech company, providing indoor GPS solutions and analytics, responsible for SW development including Firmware, Mobile, Backend, and Web Development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders?

We contracted ProCoders to help augment our development staff, with the goal of learning and growing as a company around remote development.

What were your goals for this project?

The short term goals were to add a developer to our backend team.

SOLUTION

How did you select ProCoders?

Using CLUTCH I reviewed multiple companies focusing on cost and providing staff augmentation as a primary service. Most companies were project based, but I reached out to ProCoders and one other company that had good reviews around augmentation. After speaking with George, I decided to team with ProCoders for my company's first journey into augmentation as the team at ProCoders seemed flexible (which we need as an early startup), in our price point, and easy to communicate with.

Describe the project in detail.

The key deliverable is adding a developer to participate as a team member, delivering on daily-weekly deliverables. There was an initial onboarding project broken into multiple steps, that the PC resource was able to deliver on. For backend development we use NodeJS, Loopback, ElasticSearch, Postgres, and AWS.

What was the team composition?

Currently we have 1, Intermediate Backend Developer working with us through Pro-Coders

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The resource is performing and contributing to sprints.

How effective was the workflow between your team and theirs?

It has been effective, after on-boarding our resource, there has been occasional checkins, but for the most part we are just getting things done.

What did you find most impressive about this company?

ProCoders' onboarding process for the intermediate resource is impressive. We were borderline on the initial interview, but George, thinking it was a good fit, stepped up and worked with us to develop a trial process, to test out the candidate on an initial project which allowed us the flexibility to try out the developer, to the benefit of all.

Are there any areas for improvement?

Not yet, flexibility has been king for us, and they have delivered

BACKGROUND

Please describe your company and your position there.

Mesh Payments help companies get full control and visibility over their payments. I'm the VP Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders, and what were your goals?

We were struggling with making a lot of changes and creating pages for our website and I got a recommendation over Pro Coders. Our goals were having a partner that we can work with for the long run and have as an external services for our web creation tasks.

SOLUTION

How did you select ProCoders and what were the deciding factors?

Pro coders seemed to be very dedicated and have a big team that can help us with urgent tasks and ongoing tasks while needed. We've got a recommendation from another company that works with Pro Coders and we are very pleased with them!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope changes on a weekly bassis. In some cases we have small tasks and in other we have big ones.

How many people from the vendor's team worked with you, and what were their positions?

We are working with about 3 people directly. Their titles - Marketing, project manager and a developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very pleased with Pro coders work! They deliver great results very fast and they are very dedicated and have great support and service!

Describe their project management style, including communication tools and timelines.

They are very personal and listen to every need we have. We use Slack for ongoing communications and that works great.

What did you find most impressive or unique about this company?

Their level of service and time to finish each project.

Are there any areas for improvement or something they could have done differently?

I think that they are great

BACKGROUND

Please describe your company and your position there.

I am the CEO of Mobility Furniture Comparison, we run a series of umbrella websites that operate in the mobility market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ProCoders?

So we are launching a website under the brand name of Money Saving Stairlifts to run along side our current website Stairlifts Comparison. We are looking at running an additional PPC campaign to compete against the Stairlifts Comparison site. I needed Pro Coders to design a modern and bespoke design concept that would generate leads at a lower cost to click ratio on the Stairlifts Comparison site.

What were your goals for this project?

We wanted to be able to see a clear graph of data showing that the Money Saving Stairlifts site would outperform the current website on leads generated.

SOLUTION

How did you select ProCoders?

I found ProCoders on Upwork, this company inspires confidence with high ratings and a good level of communication.

Describe the project in detail.

I needed to improve my existing site. And the first thing we started with was discussing the details of the project, and researching it. The project has its own subtleties and a specific target audience, it is very important to take this into account. Mockups and UI kit were made, then the design was approved by me and the next stage of visualization began. After doing the desktop version the mobile version was made too, including style guides.

What was the team composition?

I worked with Ann. She is UI/UX designer. There was also Andrii is an assistant and Oleg is the founder of ProCoders.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Honestly at this stage I can't provide this data, and the task I have given to Pro coders was only to design the website I use a different freelancer to build and code the site and he's currently building it as we speak.

How effective was the workflow between your team and theirs?

So honestly everything was so smooth and easy I (Henry CEO) was running the project and was solely communicating with Ann the designer, it was nice and simple to just deal with one person as I knew that my vision was going to be in the hands of Ann.

In the past many design agencies out farm the work to less skilled designers to maximise profit. With Pro Coders Ann was always available when I wanted to ask for a design update, check if everything was on time and so on.

What did you find most impressive about this company?

The most impressive part of working with Pro Coders is the connection I have built with Ann who was the designer I worked closely with on my project. We had our zoom call, where we went over my ideas of what I want to achieve with her and how this website was going to look.

We then moved onto the Upwork messaging platform where I gave her my design mockup and she worked off my document ran competitive Analytics from market segments similar to my market, and she innovated my ideas and added in her own ideas.

This thing I felt why this project was such a success was that Ann can read my mind. We've worked with many designers and they don't understand our brand and vision for the project like ProCoder does. They have the qualities to be a huge asset.

Are there any areas for improvement?

Of course, there was a design that I wanted to change, but these moments were successfully improved during work and communication. Any product can be improved, we will definitely take care of this and as new trends come out, we will improve the website.