What evidence can you share that demonstrates the impact of the engagement?
Since the project just ended, we haven’t had a chance to collect user feedback yet, but I was really satisfied with the designs that they provided in the end. At first, their designer was asking me to make a lot of decisions about how to organize everything, but after providing some feedback that I preferred them to go with what they thought was best, the whole operation went a lot more smoothly.
I didn’t feel like I was holding them up, and they were able to go with their instincts and just provide me with a few options in the end, which worked out really well.
How did ProCoders perform from a project management standpoint?
Their project lead was super engaged the entire time. He always checked in with me and pushed me to make decisions, so I thought that he was really good about staying on top of things and making sure that everybody had what they needed to keep the process moving. Their communication skills were really good.
What did you find most impressive about them?
The level of engagement from their account lead was really impressive and helped make the project more enjoyable. They were quick to put together a proposal in the first place and quick to finish the work as well because of the level of consistent communication that flowed back and forth between us.
Are there any areas they could improve?
I don’t think they could really have done anything differently. I was very much leaning on them, so I suppose more options could always have been useful, but the expertise that they provided in the end was more than sufficient.
Do you have any advice for potential customers?
Have all the information that you need for the engagement as fleshed out as you can so that they have as much to work off of as possible. That, as well as deciding on ideal times to work together given the time difference, would be my main point of advice.
The vendor's efforts supported quick turnarounds. Along the way, their strong work ethic and fluid communication made the specialists a pleasure to work with. They were a responsive, efficient group that easily joined the internal stakeholders' daily workflow.