PrintXpand

BACKGROUND

Please describe your company and your position there.

I am manager of a photo printing company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

We needed to develop a custom online ordering website based on Magento that would allow customers to upload their photos and then place them in custom templates made just for that customer.

The customer might have 20 different group photos and need to place identifying copy unique to each photo on the template. We know that many of these customers are not sophisticated photographers, so it was imperative that we had an intermediate step in the online process where we would have downloaded just the raw customer image without the copy and custom border.

With this downloaded image we were able to do exposure and color adjustments in Adobe Lightroom and then upload them back to the website and they would download a second time with the color/exposure corrections and now with the final border and custom copy.

Sounds easy, but it is a process that needed to be foolproof as well as easy for the operator to handle the two stage process (take downloaded raw image and correct and upload in bulk back for a final download of all images that are now print ready) It was important that we had the option to add logos, etc. that would be transparent png files that could encroach into the photo area and create the custom / professional look that the customer needed.

We needed it to be a robust site as we printed 38000 8x10 group photos in just 8 weeks. The final product worked as expected.

SOLUTION

How did you select this vendor and what were the deciding factors?

The detailed interview with sales department as they outlined our needs for development covered all the items we required

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

BYI gathered our requirements and gave us a listing of the items they would customize on our webstite. They delivered the work in stages and had us test and approve each stage as we went forward

How many people from the vendor's team worked with you, and what were their positions?

Initially we worked with their sales staff to develop the scope and pricing needed to accomplish our needs. We then worked with a team of 2 to 3 of their technical staff to work through each stage of development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project replaced an older solution built in Nop Commerce. When the product was finished I was able to jump in and work the solution to serve our customers. It worked better than the previous solution.

Describe their project management style, including communication tools and timeliness.

The staff at BYI was always giving us updates and reactions to our needs in a prompt manner. they used a system that kept us aware of what was done, in progress and next to be worked on.

What did you find most impressive or unique about this company?

I was most impressed with the follow-up after the solution went live. We were assigned a technician, Ishan, who has worked closely with us since we went live and had been there every time we needed help with more tweaks to the solution.

BYI even made Ishan available in our daytime period on several occasions as we were seeing our work load pickup and we had more things that needed adjusted. That is important because we are 12 hours different in time. Ishan was available at Noon to 4 pm which is his Midnight to 4 am when we know we would need some input. Knowing that we are just a phone call away from support is a great comfort.

Are there any areas for improvement or something they could have done differently?

I can't think of any.

BACKGROUND

Please describe your company and your position there.

I'm a PM in an e-commerce agency and I help clients improve their e-commerce sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

My client purchased the BrushYourIdeas extension.

SOLUTION

How did you select this vendor and what were the deciding factors?

Not sure how the decision was made.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is not done yet, but BrushYourIdeas is very helpful and their communication is efficient, so we are moving forward without any problems.

Describe their project management style, including communication tools and timeliness.

They were very responsive and work was being done all the time.

What did you find most impressive or unique about this company?

Their commitment to solving the issue, no matter how long it takes and how complex it is, is impeccable.

Are there any areas for improvement or something they could have done differently?

Can't think of anything right now. I'm happy with how things are moving.

BACKGROUND

Please describe your company and your position there.

The Kapatex manufactured promotions towels, bath towels and bathrobes. We assure a complete service. Product, branding technology, packaging and transport. I work as Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas?

We needed a b2c customer eshop solution, with specific designer.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed someone who has experience with such a kind of projects. Brush Your Ideas looked like a expert in this case.

Describe the project in detail and walk through the stages of the project.

At start we discussed our needs and a possibilities of the best solution. Than the supplier connected their configurator with our eshop solution. They communicated step by step and listened our needs.

How many resources from the vendor's team worked with you, and what were their positions?

Three. IT specialists and Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

For example, the shapes of our products with a cutting line for large-format sublimation printing.

How effective was the workflow between your team and theirs?

I think it was effective. There was kind communication, patience on both sides, and goodwill.

What did you find most impressive or unique about this company?

Good will.

Are there any areas for improvement or something they could have done differently?

Sometimes there was misunderstanding because language barrier. But we made understood alway at the end.

BACKGROUND

Please describe your company and your position there.

Web Agency for the management of customized digital projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

Insert within the Magento e-commerce the possibility to customize the product through an image and give the possibility to preview the result.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Brush Your Ideas because it was the best solution for our needs and there are few similar solutions on the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Ecommerce design with Magento
• Plugin Configurator installation

How many people from the vendor's team worked with you, and what were their positions?

• 1 Project Manager
• 1 Designer
• 1 Magento Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got the desired result, thanks to Brush Your Ideas!

Describe their project management style, including communication tools and timeliness.

Available and quick to respond.

What did you find most impressive or unique about this company?

Good Company

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Marketing Directeur

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

Our website ran on Magento 1. We switched to M1 and also to a suitable product designer. The whole had to fit together completely.

SOLUTION

How did you select Brush Your Ideas and what were the deciding factors?

Brush responded very quickly to requests from us

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were looking for an online product designer. The module must work easily and meet the wishes of our customers.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with 43 people, from project manager to sales people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

after the launch, we have seen sales increase. People mainly experience the convenience.

Describe their project management style, including communication tools and timelines.

There was a lot of communication and Brush's response time was excellent. Clearly indicated when a part was completed.

What did you find most impressive or unique about this company?

Their support was very good and response time was superb.

Are there any areas for improvement or something they could have done differently?

It is a continuous process, which is why we also keep in touch with Brush

BACKGROUND

Please describe your company and your position there.

Digital Printing Business Based in the UK - Company Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

We gave Brush my Ideas the challenge to integrate a product design tool into our Magento based website. The design tool is used by customers to create personalised items such as mugs, keyrings, mouse mats etc.

SOLUTION

How did you select Brush Your Ideas and what were the deciding factors?

Brush my Ideas integrated their design tool into the website and customised the theme to match our website, they worked on bug fixes to ensure the tool worked nicely with no conflicts with existing modules.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team at Brush my Ideas created a roadmap for the development and asked me to check with regular updates.

How many people from the vendor's team worked with you, and what were their positions?

There was a small development team of 2-3 people working on the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has proven successful with designing your own products becoming more and more popular on the website.

Describe their project management style, including communication tools and timelines.

We communicated via Skype and email to achieve the project goals.

What did you find most impressive or unique about this company?

The company reacted quickly to any bug fixes that we required.

Are there any areas for improvement or something they could have done differently?

none

BACKGROUND

Please describe your company and your position there.

Owner, Masken-Druckerei.de

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

Brush Your Ideas has created an online design tool for creating face masks. Our customers can use this to design face masks online.

SOLUTION

How did you select Brush Your Ideas and what were the deciding factors?

We have tested a large number of Magento 2 Web2Print extensions that would be possible for our shop, but the extension of Brush Your Ideas convinced us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Web2Print Extension from Brush Your Ideas was already finished and only had to be integrated into our existing system, which was relatively easy. In addition, some adjustments were made for the German market, which were incorporated very quickly.

How many people from the vendor's team worked with you, and what were their positions?

We were in contact with two people, our account manager / salesperson and technical support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to generate corresponding sales within a very short time that met our goals. This resulted in a quick amortization of our investment.

Describe their project management style, including communication tools and timelines.

Brush Your Ideas has an online project management tool. Communication takes place via the tool or by email. Their response time was very fast.

What did you find most impressive or unique about this company?

Very fast response time to change requests or problems.

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and your position there.

Owner The Silver Store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

Online Design Tool for personalised products

SOLUTION

How did you select Brush Your Ideas and what were the deciding factors?

Suggested to me by my developer from Vincit Technologies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To offer an improved personalisation / design tool to our customers making there experience easier especially for mobile devices.

How many people from the vendor's team worked with you, and what were their positions?

3 people 1 x Senior Business Executive 2 x Support and developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increased in ease of design for our customers although the mobile design tool could still be a bit more intuitive and easier to design on a smaller screen.

Describe their project management style, including communication tools and timelines.

Good communication and adhered ti timelines. Support after purchase is excellent.

What did you find most impressive or unique about this company?

Their response to our queries and support tickets is excellent. The tool itself still has feedback from customers finding it difficult to use online, especially mobiles but we are working together to improve this.

Are there any areas for improvement or something they could have done differently?

It would be good to display the max or suggested characters or words etc for each items eg six words etc as a reminder when designing. I am looking forward to developing templates to assist our customers' design.