PrintXpand

BACKGROUND

Please describe your company and your position there.

Our company manufactures equipment and provides services for businesses in waste incineration and cremation . I am Director, Global Product and Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

We hired BYI to develop and support a design tool used on our Magento B2B e-commerce site. The tool allows users to personalize cremation urns with text and other artwork. The goal of this tool is to help us increase user engagement, increase loyalty and build repeat business. It also helps us eliminate manual operations in our production process. After the successful launch of this tool we have retained the BYI team to provide other development and support for our Magento site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched multiple providers for this kind of capability. The BYI tool provided the best balance of cost and capability. The team also offered much more rapid deployment.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Personalization in our business is primarily through engraving, rather than printing. BYI adapted an existing design tool used in printing businesses to meet the specific technical requirements of our engraving process, and provided deployment and ongoing support

How many people from the vendor's team worked with you, and what were their positions?

Initially, our primary contact was a sales executive, Shah, who did an excellent job understanding and clarifying our requirements. After project kickoff we've worked with Project Managers Namita and Anjana , who lead an excellent team of developers. Both of them have been excellent to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This design system is used for approximately 1000 orders per month and has performed very well. We experience very infrequent issues that are quickly resolved by Anjana and her team. Using the system has resulted in substantial sales growth with several key customer groups.

Describe their project management style, including communication tools and timeliness.

The Brush Your Ideas team has been a pleasure to work with. Their communications are generally timely and clear, and misunderstandings are rare. When they do occur, they are quickly and easily resolved. Project deliveries are generally on-time and when that isn't possible, communications have been quick and direct.

What did you find most impressive or unique about this company?

The BYI team works very hard to understand the unique requirements in our industry and is both creative and adaptable in meeting them. When problems do occur, the team engages quickly and provides great support to get them resolved.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I was founder and Managing Director of Labels4Kids, online name labels. Sold the business in September 2022 after 19 years. This offered bespoke name labels internationally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

Our website was on Magento 1 and due to card changes we were forced to change to another platform and decided on migration to Magento 2. However we had an inbuilt custom design module which could not be altered or easily migrated, or added to in order to add new designs.

Brushyourideas were the only company we found internationally who were able to do the migration of the old data from M1 to M2 as a test and also able to build the bespoke designer in a way we wanted it done with alterations to the standard design. We approached a similar US company and one other and none managed a trial migration, though they had bespoke designer modules. Also their designer modules would not create editable files for printing, just set files that could not be altered once designed by the customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and as above mentioned that Brushyourideas were the only company capable of doing this at a reasonable cost and with much more ease than others which gave confidence in their abilities upfront.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting and showed them what we wanted in terms of bespoke designer functionality, including a major factor for us being the usability. For our customers, mostly parents of school children, they wanted no fuss, easy to use and intuitive so we scaled back many of the additional options that were available such as being able to load a bespoke image, or being able to drag the text to the size wanted etc. That was too complicated for our users and particularly on mobile.

We agreed a wireframe of the layout and look and then we agreed just move all the Magento 1 data across. We also looked at speed of the site and implemented some module changes to improve speed. They recommended a few extras for that which have worked well. We agreed a way to work that was useful for us so less emails flying about and we worked via a Trello board for tickets. Very pleased with the team.

How many people from the vendor's team worked with you, and what were their positions?

We worked with up to 8 at one stage but had a sales support manager for extra credits after the build, initial completion was Sept 2021 but we continued on with support credits to make some further improvements for mobile. We also had project manager and number 2 to the manager, then the team working on various tickets.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Due to Covid we were adversely affected as our 3 markets closed during 2 years however we still managed to greatly improve conversions, optimisation, usability for mobile and speed and as a result we have managed to have a successful sale of the business in 2022 to a new owner who plans to continue work on the site and growth post Covid with Brushyourideas help.

Describe their project management style, including communication tools and timeliness.

Communication was initially a problem due to language and Indian communication methods with customers being different to the UK. We therefore agreed to use skype for urgent assistance notifications, and a Trello board, instead of tonnes of emails and spreadsheets for managing the project and this worked very well.

At the key deliverables stage we initiated google meets weekly to discuss outstanding tickets and priorities and show on screen views of what was happening at our end on some products so they could be fixed the way we needed them resolved.

What did you find most impressive or unique about this company?

They were hardworking and always available to help. Great coders. Did a very good job giving the complexity.

Are there any areas for improvement or something they could have done differently?

Started with Trello from day 1 for communications.

BACKGROUND

Please describe your company and your position there.

We are a sporting goods company with an in house decoration system. We customize uniforms for sports teams all across the United States. I am the business development manager at this company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas?

We hired brush your ideas to create a design tool for our website. We wanted our customers to be able to create their uniforms and team gear on our website to eliminate the time it takes away from our sales team.

SOLUTION

How did you select this vendor and what were the deciding factors?

Brush Your Ideas was recommended to us by the tech company that we have been working with to develop our website.

Describe the project in detail and walk through the stages of the project.

We offer multiple types of printing and there were certain restrictions that we were not able to complete ourselves in our Magento system. We hired Brush Your Ideas to create these restrictions and develop other needs for our design tool. They kept us updated often and were able to complete all of our requests in a timely manner.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a customer success executive, a project manager and their BizTech support group.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They always gave us great documentation. We were given recordings of our client demos so that we could go back and review them. If there was ever any confusion, they were more than willing to help explain to us in a way that we could better understand.

How effective was the workflow between your team and theirs?

They were very easy to communicate with and we were given frequent updates on the project. I never had to ask for the status of our project which was really nice.

What did you find most impressive or unique about this company?

They were able to complete our tasks in under two months. I also really appreciated the frequent updates to our team throughout the process.

Are there any areas for improvement or something they could have done differently?

Overall we were happy with the timing and quality. There is nothing to add here.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a printing company located in Portugal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brush Your Ideas?

We were looking for an IT team with experience in consulting and developing websites with tools for the design printing industry.

SOLUTION

What was the scope of their involvement?

Brush Your Ideas helped us develop a design tool that our clients could engage with. It was a full product for printing purposes and it served as a service optimization for our online customers. Our purpose was to provide the same product that we had in our physical stores. 

In addition, the team helped us fix several bugs on our existing Magento website. They took the work we had already done and fixed and improved it. The team continues to update our tool and work on our website.

What is the team composition?

We're working with at least six people working such as a sales representative, a programmer, a web designer, and two people from the IT team. Then, their second team has a project coordinator and two people in charge of security and server configuration.

How did you come to work with Brush Your Ideas?

Another company created our website from scratch, but they were slow and weren’t professional enough. As a result, we looked for similar companies with Magento experience on Clutch, and we found Brush Your Ideas. We evaluated their reviews and previous work. 

On top of that, they were very professional and the websites they had created worked perfectly without any bugs. Due to that, we felt that they were reliable. After that, we entered our information on their contact form and a sales rep followed up with us. We then started off fixing a few things and our confidence in Brush Your Ideas’ work grew after that.

What is the status of this engagement?

We started working together in November 2021 and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re fast, reliable, and haven’t failed us at any time. The project hasn’t been completed yet, but I’m very satisfied with their work. The things I really wanted are already working and we’ve been selling online since February. They’ve also fixed all the bugs and stayed in touch with me. 

Our physical stores already get around 15,000 clients per month, but we do get a lot of engagement from our loyal clients that are using our website. We’re also getting new clients and our local engagement is huge. National engagement is also starting to grow and will grow even more when the online store is 100% completed. Generally speaking, we’ve seen increasing interest and sales.

How did Brush Your Ideas perform from a project management standpoint?

They’ve been able to solve our issues, and they’ve fixed problems even beyond the scope of their work without additional charge. Overall, I can’t complain about their pricing because they’ve been generous to us. We typically communicate through Skype and WhatsApp.

What did you find most impressive about them?

They’re very professional, and they have a structured process.

Are there any areas they could improve?

I don’t know what areas they can improve.

Do you have any advice for potential customers?

If you want a Magento e-commerce website that works without any bugs and with design tools integrated, you should consider Brush Your Ideas. Their work is very promising.

BACKGROUND

Please describe your company and your position there.

I'm the CTO of JPM Partner, a communication and marketing agency based in France. I also work on the Web project we build for our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

We had a project for our client DuPainPourDemain, and Brush Your Ideas was the best choice after a lot of time of researches.

SOLUTION

How did you select this vendor and what were the deciding factors?

The design, the WooCommerce compatibility, the customizable solution, and the commercial service

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first step was to install the solution on our already existing e-commerce website, and then the idea was to create an automatic export of the custom orders. We asked the development team of Brush Your Ideas to do it as they well know the designer tool and Magento side.

How many people from the vendor's team worked with you, and what were their positions?

I principally worked with two people (commercial and project manager) that were in charge of the designer tool and the customization. They were many developers behind.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It took times for us to make the project live, but we are very happy now that our customers can use the designer export and that it works like they want.

Describe their project management style, including communication tools and timeliness.

It is not the first time that we work with international solutions, but it is the first time that it goes so well. Indeed, the communication at Brush Your Ideas was very good for this project, they heard our feedbacks and did exactly what we want, even if the project was not easy and demanding.

What did you find most impressive or unique about this company?

Video calls, good mood, availability and reactivity were what we enjoyed the most during this project. They never lost patience despite our feedback because they were an awesome team.

Are there any areas for improvement or something they could have done differently?

We just had issues with the payment process, because there are a lot of taxes when you order from abroad, but they found a solution. Also, we had issues with the translation files, but they were reactive to correct the imports. But regarding the entire project, it is really nothing.

BACKGROUND

Introduce your business and what you do there.

I’m the senior web admin and developer for Print Crazee, a print company that specializes in all kinds of print from car wraps and signs to billboards, T-shirts, and just about anything. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brush Your Ideas?

We hired Brush Your Ideas to build a piece of software that would help us design koozies, invitations, and T-shirts.

SOLUTION

What was the scope of their involvement?

Brush Your Ideas has developed software that gives our customers the ability to customize items to their specifications. In terms of technologies, the team is using Ajax programming; the platform is on Magento, so they use the PHP framework. 

For context, the software gives our customers the ability to either select pre-made templates or create their own designs. This helps them cut out the middleman — all we have to do is get their order. We also send them proofs to ensure they like the design. From there, we produce the items for them.

What is the team composition?

Their customer service representative reaches out to us and deals with all of our communication with their team. We have one main point of contact, and a couple of developers sometimes chime in on calls and in emails. In total, I’ve dealt with 3–4 people from Brush Your Ideas. 

How did you come to work with Brush Your Ideas?

We researched around 10–15 companies, and Brush Your Ideas stood out because they had a pre-made tool. They also offered to customize that tool. For comparison, other companies also had pre-made tools, but they offered little customization. By contrast, Brush Your Ideas was able to do everything we wanted them to do. They jumped through the hoops on some of our requests; my boss was particular on how she wanted things to be done, and Brush Your Ideas met her requirements. As a result, we engaged them in this project. 

How much have you invested with them?

We’ve invested around $10,000 in their services. 

What is the status of this engagement?

We started working with them around October 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

To measure success, we mainly check customer feedback. We’ve sent the software to our feedback groups and customers that are willing to play around with it. So far, we’ve gotten highly positive feedback for the software’s overall look and functionality. People have few negative things to say about the software. On top of that, the software is about 99% complete. 

How did Brush Your Ideas perform from a project management standpoint?

Brush Your Ideas’ project management is great. The budget has never been an issue. They always stick to the quote they give us regardless of the amount of additional work they do.

In terms of communication, there's a 12-hour time difference between our teams; they’re in India and we’re in the US. If we email them at 3 PM our time, that’s 3 AM their time. However, we always get a response from them within 24 hours. As a result, I’ve never had a problem with their communication.

On top of that, while they have a different set of holidays from us, they always alert us about such holidays. They tell us when they’ll be out of the office and when they’ll get back. In other words, they’re always proactive in terms of scheduling. They let us know about such things two weeks in advance. 

For tools, we mainly use Zoom for calls. We haven’t had the need to use any project management tools. We typically send them requests via email, and they work on our requests. We’ve also used phone calls, and they’re truly responsive. 

What did you find most impressive about them?

Our overall experience has been great. I’ve been in this industry for 25 years and worked for big companies. Brush Your Ideas’ level of service is what I expect from a top-notch company. I’ve honestly expected them to code the software for a longer time than they took. However, they usually finish our requests within 24–48 hours, and these requests involve major coding work — this is the type of work that one expects to be done in 4–5 days, but they finish it truly quickly. 

Are there any areas they could improve?

The only challenge we have is our 12-hour time difference, but that’s to be expected since we’re in different locations. They can offer 24/7 support to improve their services, but I’m uncertain if that’s truly necessary because the issues we have right now aren’t urgent. 

Do you have any advice for potential customers?

Let Brush Your Ideas know what you want, and they’ll be able to do it for you. 

BACKGROUND

Please describe your company and your position there.

I am Marketing Manager for a packaging goods provider. We developed a reusable and personalized concept for all types of products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas?

Brush your Ideas was hired to design and develop our online designer tool. It allows the customer to personalize their packaging , which will be reused as a tray, for exemple. They can choose the engraving outside of the box, or the picture that will be printed inside on a vinyle.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching for a vendor who was compatible with Shopify. The good value for money and the simplicity have decided us for BYI.

Describe the project in detail and walk through the stages of the project.

The project was to have a customizable box from inside and outside. We chose the pictures, the options, the look and feel of the page, the size of the pictures. BYI accompanies us in every step of the process, always making sure that we are satisfied and always finding solutions for every query.

How many resources from the vendor's team worked with you, and what were their positions?

3 or 4 people, form Technique, Commercial.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Every improvement made by BYI permits our clients to be more comfortable with the tool. We had nice feedbacks.

How effective was the workflow between your team and theirs?

We are very happy about the workflow, which is very smooth and problem-free. BYI is very efficient. They work fast and good.

What did you find most impressive or unique about this company?

Reactivity, and excellent communication. Always popularizing the content and making it accessible for us. They always search a solution and they are a very honest company.

Are there any areas for improvement or something they could have done differently?

Maybe with the payment methods.

BACKGROUND

Please describe your company and your position there.

We are a Print and signs supplier. I am the CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

brush had developed a online designer tool. Our clients can design online there signs

SOLUTION

How did you select Brush Your Ideas and what were the deciding factors?

Brush developed the tool with additional features. The design of the tool had to be the same design as our website

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We start with brush by contacted email. We explain what we want and brush had made a proposal. The designer tool is made specially for us in our design and print files output we need to print the xxl files.

How many people from the vendor's team worked with you, and what were their positions?

3 persons where working on the project. From developer and sales person we had contact many times.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Brush their support is perfect and great. They are really helpfully. Within time they finished the project. And now we already had started a new project.

Describe their project management style, including communication tools and timelines.

We communicate with brush by Skype, email video examples. It was working great. 

Every week we had contact with brush by email skype.. brush presented us many forwarding steps.

What did you find most impressive or unique about this company?

The support of Brush is really great. There respons time is wonderful so we had finished our project in time

Are there any areas for improvement or something they could have done differently?

No, we are so happy with brush. We are happy to find a new partner for a long-time term in their team.

BACKGROUND

Please describe your company and your position there.

I'm technical responible and manager for our Magento website developments.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

Product Designer Our goal was to offer to our customers an easy way to personalize the products they purchased in our website.

SOLUTION

How did you select Brush Your Ideas and what were the deciding factors?

Brush Your Ideas had the most suitable product designing tool that met our requirements

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a kick off meeting were all the points were cleared:

1. Module development and installation in our Magento 2 test environments
2. Development validation on our side
3. Bug correction
4. Delivery in producion

How many people from the vendor's team worked with you, and what were their positions?

At least 3 people: - 1 person to present the tool - 1 person to manage our requests, bug fixing tasks - 1 person to test the tool in a deeper way

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Still in progress

Describe their project management style, including communication tools and timelines.

During project development, communication by email. Once first version was delivered, all requests were done in a very basic ticketing tool.

What did you find most impressive or unique about this company?

They respond very fast, they're commited and that's good.

Are there any areas for improvement?

• The tool for managing our requests is very poor
• Code quality should be improved
• The tool came with a lot of bugs (but all of them were corrected). We would have expected less bugs, but we're happy with the corrections)

BACKGROUND

Please describe your company and your position there.

I am manager of a photo printing company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brush Your Ideas, and what were your goals?

We needed to develop a custom online ordering website based on Magento that would allow customers to upload their photos and then place them in custom templates made just for that customer.

The customer might have 20 different group photos and need to place identifying copy unique to each photo on the template. We know that many of these customers are not sophisticated photographers, so it was imperative that we had an intermediate step in the online process where we would have downloaded just the raw customer image without the copy and custom border.

With this downloaded image we were able to do exposure and color adjustments in Adobe Lightroom and then upload them back to the website and they would download a second time with the color/exposure corrections and now with the final border and custom copy.

Sounds easy, but it is a process that needed to be foolproof as well as easy for the operator to handle the two stage process (take downloaded raw image and correct and upload in bulk back for a final download of all images that are now print ready) It was important that we had the option to add logos, etc. that would be transparent png files that could encroach into the photo area and create the custom / professional look that the customer needed.

We needed it to be a robust site as we printed 38000 8x10 group photos in just 8 weeks. The final product worked as expected.

SOLUTION

How did you select this vendor and what were the deciding factors?

The detailed interview with sales department as they outlined our needs for development covered all the items we required

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

BYI gathered our requirements and gave us a listing of the items they would customize on our webstite. They delivered the work in stages and had us test and approve each stage as we went forward

How many people from the vendor's team worked with you, and what were their positions?

Initially we worked with their sales staff to develop the scope and pricing needed to accomplish our needs. We then worked with a team of 2 to 3 of their technical staff to work through each stage of development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project replaced an older solution built in Nop Commerce. When the product was finished I was able to jump in and work the solution to serve our customers. It worked better than the previous solution.

Describe their project management style, including communication tools and timeliness.

The staff at BYI was always giving us updates and reactions to our needs in a prompt manner. they used a system that kept us aware of what was done, in progress and next to be worked on.

What did you find most impressive or unique about this company?

I was most impressed with the follow-up after the solution went live. We were assigned a technician, Ishan, who has worked closely with us since we went live and had been there every time we needed help with more tweaks to the solution.

BYI even made Ishan available in our daytime period on several occasions as we were seeing our work load pickup and we had more things that needed adjusted. That is important because we are 12 hours different in time. Ishan was available at Noon to 4 pm which is his Midnight to 4 am when we know we would need some input. Knowing that we are just a phone call away from support is a great comfort.

Are there any areas for improvement or something they could have done differently?

I can't think of any.