Phenomenon Studio

BACKGROUND

Please describe your company and position.

I am the Director of Stevenson Whyte

Describe what your company does in a single sentence.

We provides property management and real estate services in the UK, including sales, lettings, and property management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Phenomenon Studio to accomplish?

• UIUX DESIGN

SOLUTION

How did you find Phenomenon Studio?

Referral

Why did you select Phenomenon Studio over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Phenomenon Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Before we could begin developing our product, we needed designs, workflows, and mockups. Throughout the discovery process that came after our contract with them, we went through our problem and the direction for the product and MVP. We then worked with them and the CEO on the wireframe design process after bringing on their UX designer to the team. 

Based on those wireframes, we continued to generate concepts and modify flows as needed. We were able to create high-fidelity mockups of everything without conducting usability studies. The design phase is already over, but development is still in its early stages. We have collaborated using Figma and Google Suite. The mockups will be used for a mobile application as well as a website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It is a pleasure working with them. We are happy that they have a deep understanding of every phase of the app creation process. They informed us about the possible outcomes of our decisions on a regular basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked together and behaved less like a vendor and more like a team. Outside suppliers frequently just adhere to the specifications. Nonetheless, the crew members are usually open about their opinions and constructive criticism. Even though it is ultimately up to us as the client, they act as true partners, watching out for our best interests. We communicated with one another via Slack, emails, and phone calls.

What was your primary form of communication with Phenomenon Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their emphasis on assisting businesses and their cooperative style as a partner. Their experience as a startup has been very helpful.

Are there any areas for improvement or something Phenomenon Studio could have done differently?

There were no negative events that I can remember that happened during the project. Naturally, little things do happen. Still, nothing particularly stands out as anything they ought to improve upon.

BACKGROUND

Please describe your company and position.

I am the Creator of a media company.

Describe what your company does in a single sentence.

I have used phenomenon for multiple projects, both my own personal and startups I advise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Phenomenon Studio to accomplish?

• Web development
• Branding

SOLUTION

How did you find Phenomenon Studio?

Online Search

Why did you select Phenomenon Studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Phenomenon Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Scope: Initial Concept Development: The studio worked closely with us to understand our vision and objectives. They were proactive in suggesting creative ideas and refining our initial concepts. Design and Branding: This was a major component. Phenomenon Studio developed a series of design elements that aligned with our brand identity, including logos, color schemes, and typography. They provided several options, each tailored to our brand's personality and market positioning. Digital Content Creation: They produced a variety of digital content, such as graphics for social media, promotional videos, and an interactive online platform. Each piece of content was thoughtfully designed to engage our target audience and convey our message effectively. Website Development: A critical deliverable was our new website. The studio designed and developed a user-friendly, visually appealing, and responsive website. It included e-commerce functionality, user registration, and an intuitive navigation structure. Marketing Materials: Phenomenon Studio also created a range of marketing materials, including brochures, banners, and email templates, ensuring consistency in branding across all mediums. Feedback and Revisions: Throughout the project, they incorporated our feedback diligently, making necessary adjustments to align with our expectations. Final Delivery and Support: The project concluded with the delivery of all agreed-upon deliverables, along with documentation and training for our team to manage and update the content, especially on the website. Key Deliverables Summary: Branding elements (logo, color scheme, typography) Digital content (social media graphics, promotional videos) Interactive and responsive website with e-commerce functionality Marketing materials (brochures, banners, email templates) Ongoing support and training for content management In summary, Phenomenon Studio handled a comprehensive scope, covering both creative and technical aspects. Their work significantly boosted our brand's visual identity and online presence, meeting our needs effectively and creatively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Web Traffic: Post-launch, our website saw a significant increase in visitor numbers. Monthly traffic grew by approximately 40%, a clear indicator of enhanced online visibility and user engagement. Higher Engagement Rates on Social Media: The new digital content led to a notable rise in social media engagement. We observed a 30% increase in likes and shares, and a 25% rise in comments, signaling greater audience interaction and interest. Improved Conversion Rates: The website's e-commerce section experienced a 35% increase in conversion rates. This jump was attributed to the more user-friendly design and streamlined purchasing process. Enhanced Brand Recognition: Post-implementation of the new branding elements, we conducted a brand recognition survey. Results showed a 20% improvement in brand recall and recognition among our target demographic. Reduction in Bounce Rate: The website's bounce rate dropped by 15%, indicating that visitors found the new site more engaging and relevant to their needs. Increased Sales and Revenue: Within the first quarter following the project completion, we experienced a 25% increase in sales, directly correlating to the improved website and marketing materials. Positive Customer Feedback: Customer feedback collected through surveys post-launch was overwhelmingly positive, with a 90% satisfaction rate regarding the new website and branding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Phenomenon Studio on project management was a genuinely smooth experience. They consistently delivered on time, and on the rare occasions when they needed a bit more time, they let us know well in advance, which I really appreciated. They were incredibly responsive to our needs; it felt like they were always one step ahead, ready to adapt or change direction based on our feedback. What stood out was their communication – we were never out of the loop. They used a mix of tools for updates and were always prepared for our regular check-ins. Despite the occasional hurdle, they were flexible and quick to come up with solutions. The whole process was well-structured, divided into clear phases with specific goals, making it easy to track our progress. And the quality of work we received was always top-notch, thanks to their thorough quality checks before anything was finalized. It felt like they really had everything under control, which made the whole project run smoothly.

What was your primary form of communication with Phenomenon Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really set Phenomenon Studio apart, in my opinion, was their unique blend of creativity and practicality. It's not just that they came up with original, eye-catching ideas – they had this knack for tailoring their creativity to suit our specific business needs. They seemed to understand our brand almost as well as we do, and their suggestions often felt like they were coming from within our own team. This deep level of understanding and the ability to translate it into effective, practical solutions was truly impressive. Also, their customer service was exceptional. It's rare to find a company that combines such artistic talent with genuine, client-focused service, and that's what made working with them a standout experience.

Are there any areas for improvement or something Phenomenon Studio could have done differently?

nope!

BACKGROUND

Please describe your company and your position there.

I'm a Product Manager in a startup which builds an AI platform for app personalization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio?

Our branding was created when we just started the startup. After closing an investment round we were ready to redesign our website according to the new trends to make it more attractive for new clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for a design agency. We collected some references and recommendations from our network. After receiving a couple of proposals we chose Phenomenon. The had the best offer and made the most professional first impression on our team.

Describe the project in detail and walk through the stages of the project.

During the first meetings, we defined the work scope and expectations. After this Phenomenon team gave us a couple of mood boards to better understand our preferences. Our project contained Rebranding, Website redevelopment and redesign. We decided to parallel these parts as we had a deadline. We went through it page by page, element by element. Even after the project was delivered we are staying in touch. The guys are sharing with us tutorials about WebFlow and asking if we need any help.

How many resources from the vendor's team worked with you, and what were their positions?

We were working mostly with a manager Ksenia. She discussed the requirements with us and shared them with the team later.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our existing clients and investors are delighted with the outcome. Also, we've had a stable increase in website visits and engagement, thanks to Phenomenon Studio.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with. We had a slack channel and zoom calls.

What did you find most impressive or unique about this company?

They are a team of professionals who cares about quality and timelines. I highly recommend them to collaborate with!

Are there any areas for improvement or something they could have done differently?

Everything is amazing!

BACKGROUND

Please describe your company and your position there.

I'm the founder of a mental health management platform for people living with diabetes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio, and what were your goals?

I hired a phenomenon to bring some life to our brand and provide UI/UX consulting. The goal was to bring some character to a serious problem. We commissioned app & website design, and website development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched the industry and went with phenomenon based on their extensive portfolio. They had an excellent track record.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting to discuss the project, since then we've had weekly check-ins and excellent communication through slack. Every comment was listened to and heard. The tools used were Figma, WordPress, although we switched to Webflow later on. The design was very well received from stakeholders.

How many people from the vendor's team worked with you, and what were their positions?

We have a fantastic product manager (Yuliya) who went above and beyond. We also had a dev and a team of designers and illustrators. All of the team we're talented and were extremely competent.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're still measuring some results but qualitative feedback has been very positive. We've opened some doors having had some pitch-decks designed by Phenomenon which has articulated the problem we're solving well.

Describe their project management style, including communication tools and timeliness.

The team are extremely punctual with timelines and work fast - I've logged on to Figma late in the evening to see work being done! There hasn't been any stress from my side which is great and the output is always top notch.

What did you find most impressive or unique about this company?

The quality of the designs is fantastic. Also, the ability to work with us despite us being early-stage and needing to iterate quickly. The communication is excellent which is important to me when needing someone to clarify certain aspects.

Are there any areas for improvement or something they could have done differently?

I'm happy with the work provided.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a design studio in Vancouver, Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio?

We hired Phenomenon to help us on UI/UX design execution of a consumer-level iOS app.

SOLUTION

How did you select this vendor?

We are very picky about choosing vendors. We found Phenomenon on Clutch and saw the amazing portfolio of work, the attention to detail, and knew we had to collaborate on it.

Describe the project in detail and walk through the stages of the project.

We had a research phase, a design phase and a launch phase. We began collaborating with Phenomenon at the end of the research phase and all the way to launch.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a product designer and a project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was a huge success. The client loved the work that Phenomenon did and were amazed at the quality of output. The app is currently in development launching this fall!

How effective was the workflow between your team and theirs?

The workflow went extremely well. Constant contact and collaboration in Slack with multiple meetings a week to go over progress and jam.

What did you find most impressive or unique about this company?

The speed and quality at which they were able to take a concept and some rough, half-baked wireframes and turn them into an amazing and functional consumer-level product. I am blown away by the quality of work done by Phenomenon Studio.

Are there any areas for improvement or something they could have done differently?

They set the bar of quality very high for our first engagement working together.

BACKGROUND

Please describe your company and your position there.

I'm a Marketing Director for a large Golf Community Development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio, and what were your goals?

We hired Phenomenon to design, develop, and deploy a high-end website for a luxury golf course development. Our main goals were to showcase our development in an outstanding and unique way to help give us the edge over our competitors.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to several web development firms and met with quite a few individuals before deciding to work with Phenomenon. The deciding factors for us were the quality of work and professionalism that Phenomenon has.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an introductory zoom meeting to discuss the project goals and ambitions, what we were capable of accomplishing, and then proceeded to get to work. The project started off with an in-depth market research phase, followed by a UI/UX design phase to ensure we were hitting our marks before we got started on development. We collaborated on several wireframes using Figma, then again on Design. We then proceeded with all the backend development and infrastructure, before finally hosting and deploying our website using AWS.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact. She helped manage and communicate with a UI/UX Designer, Graphic Designer/Illustrator, Back-End developer, and Front-End developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site our load-times were reduced significantly, making it easier for our customers to navigate our website and book services quickly. We also received several compliments from customers, and even competitors on the overall look and feel of our website compared to others.

Describe their project management style, including communication tools and timeliness.

We had weekly calls and communicated daily through Slack to ensure that nothing got left behind. We stayed on target and accomplished tasks quickly and efficiently.

What did you find most impressive or unique about this company?

They provided us with an excellent product that served our purposes well. I was impressed at their knowledge and skillset in bringing to life every idea we had.

Are there any areas for improvement or something they could have done differently?

We didn't have any bugs or issues that delayed our project, and communication was always clear.

BACKGROUND

Please describe your company and your position there.

I'm working on a elearning project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio?

Phenomenon Studio was hired to do an UX research, they basically had to study the competitors, create user personas and create a roadmap.

What were your goals for this project?

the goals were to have a clear vision of the market.

SOLUTION

How did you select Phenomenon Studio?

my team searched for a web agency on Ukraine and Phenomenon Studio was a interesting find, their work and professionalism made it easy for us to choose them.

Describe the project in detail.

once I contacted Phenomenon Studio, I explained them the scope of work and asked to show previous results of UX research, they've been very open to share that with us. the final result we had was similar to the one that they showed us.

What was the team composition?

we mainly talked to the project manager Timur. I once talked with Art Director Polina but it was an exception.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

the project is still being developed, we just had the UX research last week, so can't give more details as of now.

How effective was the workflow between your team and theirs?

we used Skype to talk, and the project manager was always very quick.

What did you find most impressive about this company?

I was surprised by how fast the research was delivered and how good it was on the first "delivery", we basically haven't changed anything. I just asked to add a new competitor and they added it but for the rest basically no changes.

Are there any areas for improvement?

we had a very good experience, consider that the UX research isn't a "big" task. so far I don't have any negative comment.

BACKGROUND

Please describe your company and your position there.

I'm a marketing manager at Mira. Backed by science, Mira is cutting-edge individual health monitoring created for and by women. We are a team of scientists and OBGYN doctors.

With firsthand experience witnessing how unique everyone’s fertility journey can be, we are committed to bringing the precision of lab testing into the comfort of home, through every stage of a woman’s reproductive life. Mira empowers women to take control of fertility with accurate, personalized and trusted information about their body.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio, and what were your goals?

Find the best solution for e-commerce website redesign and website speed optimization.

SOLUTION

How did you select Phenomenon Studio and what were the deciding factors?

We reviewed 10+ web development agencies globally. Phenomenon Studio shows the most detailed and attentive approach. Their portfolio has good examples of pixel-perfect websites with animation which is important for D2C brands.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team researched our existing architecture and reviewed the code. They proposed an optimum solution on how to apply new design, consultedd regarding animation and devops.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a tech lead, art director, and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to get a clear understanding of the steps that we need to execute in order to optimize website performance. Got an audit of the website with a strategy.

Describe their project management style, including communication tools and timelines.

Everything was thoroughly documented on Google Docs. The team initiated meetings for synchronization and discussion.

What did you find most impressive or unique about this company?

Their quality standards for web design and development and their technical expertise were impressive. They had the desire to develop a great solution that will match client's needs.

Are there any areas for improvement or something they could have done differently?

More flexibility during the communication process.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Mind Tales, a mental health platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Phenomenon Studio?

We needed some UX/UI design done for the platform.

SOLUTION

What was the scope of their involvement?

They helped create wireframes and user personas from scratch and did the UI/UX designs for the platform. They then tested and made the requested changes.

They currently provide maintenance and support.

What is the team composition?

I mainly work with a project manager and a designer.

How did you come to work with Phenomenon Studio?

I found them on Upwork and liked their portfolio. When we spoke on the phone, I informed them of the problems I’d had with previous vendors, and they were understanding, so we decided to move forward.

How much have you invested with them?

I’ve invested about $6,000.

What is the status of this engagement?

We began working together in March 2020, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I like their minimalistic approach. There were some details that needed to be corrected, such as some of the text, which they did. Overall, I’m satisfied with the quality of their work.

How did Phenomenon Studio perform from a project management standpoint?

They are quite communicative and have met most of the deadlines.

What did you find most impressive about them?

They came up with excellent designs and provide good value for money. It is a much better experience than I’ve had with other companies.

Are there any areas they could improve?

They could pay more attention to detail. For example, when I asked them to fix an issue, they fixed it on one screen, but not the other.

Do you have any advice for potential customers?

Be direct and know what you want. They are flexible and can adapt to meet your needs.

BACKGROUND

Please describe your company and your position there.

I'm CTO of the company, and manage our end-to-end software development processes and workforce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Phenomenon Studio?

We were almost ready to start seriously marketing our product, and wanted to ensure that when we started doing so, we were able to give ourselves the best market position possible. Our primary route to this was reimplementing our app's UI and UX from scratch.

What were your goals for this project?

We needed our app to be really slick and fun to use before we started properly marketing it.

SOLUTION

How did you select Phenomenon Studio?

We found a number of agencies and individual designers online who were interested in applying to work with us on this project and invited them to make proposals. We chose Phenomenon Studio on the strength of their UI work, and their strong focus on consistent and clear communication - something that is very much lacking for most design contractors and agencies.

Describe the project in detail.

After the agency provided their initial project plan and estimates, the project progressed totally on plan. Phenomenon met almost every target we set, and when it wasn't possible, were absolutely open and honest with us about what our expectations needed to be. Once these expectations were set, there was never any further miscommunication or misunderstanding, and the project was completed on time and to a very high standard of work.

What was the team composition?

The team was made up of one project manager and two designers. All 3 of these team members were personable, easy to communicate with and very skilled.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't started implementing the resulting designs yet, but our focus group are very impressed with and excited to see more of Phenomenon Studio's design work integrated into our app and overall platform.

How effective was the workflow between your team and theirs?

Extremely. All communication was clear and open, and all team members worked very efficiently towards our goals. which they always made sure they understood in depth.

What did you find most impressive about this company?

The work ethic and UX skills of the whole team really blew us away. They had tons of great ideas on reworking our in-app flow to best provide our users with an awesome, streamlined experience.

Are there any areas for improvement?

Not really - we were impressed at every stage of the project.