OuterBox

BACKGROUND

Please describe your company and position.

I am an executive at Polystar Inc

Describe what your company does in a single sentence.

Manufacturer of Secondary Containment products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OuterBox to accomplish?

• Lead production
• SEO
• Web Ads

SOLUTION

How did you find OuterBox?

Online Search

Why did you select OuterBox over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Good value for cost

How many teammates from OuterBox were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work included but not limited to SEO management, Pay per click management, lead generation and content management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increases in key word rankings, lead generation, site visits, and reduction in cost per click for paid click.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is excellent with quarterly planning and delivering on those plans as expected. They are very flexible if additional items need to be addressed due to market changes.

What was your primary form of communication with OuterBox?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone is always on the same page with their deliverables and they have a great understanding of our industry after a short period of time. Communication between us is constant and efficient.

Are there any areas for improvement or something OuterBox could have done differently?

We are very happy with their services.

BACKGROUND

Please describe your company and position.

I am the VP of Sara England Designs

Describe what your company does in a single sentence.

Art design and homegoods manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OuterBox to accomplish?

• Build Website
• SEO
• Upgrade Website

SOLUTION

How did you find OuterBox?

Online Search

Why did you select OuterBox over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OuterBox were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Several years ago, Outerbox built our original website. When we needed to change to a better platform and upgrade to a new website, Outerbox built that as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Build a better functioning e-commerce website in an easy to use platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efficient, thorough and accommodating

What was your primary form of communication with OuterBox?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their culture, knowledge, and expertise are top-notch.

Are there any areas for improvement or something OuterBox could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the V.P. Business Development of Lumberton

Describe what your company does in a single sentence.

We sell an abrasive detailing tool.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OuterBox to accomplish?

• SEO on our website

SOLUTION

How did you find OuterBox?

Online Search

Why did you select OuterBox over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from OuterBox were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outerbox began by completing an SEO audit of our entire site. They laid out a plan for us to increase our search result rankings. This plan includes: homepage optimization, top and bottom page content for our category pages, blog creation, and product page optimizations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen a noticeable increase in our organic traffic and a significant increase in our key word rankings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team has been a pleasure to work with! Everything is on time, communication is fantastic, and whenever we need something they respond very quickly.

What was your primary form of communication with OuterBox?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They demonstrated a high level of knowledgeability around the topic of SEO. They were able to answer every question and explain their method to us with a great level of detail.

Are there any areas for improvement or something OuterBox could have done differently?

We have been thrilled with their services!

BACKGROUND

Please describe your company and position.

I am the Owner

Describe what your company does in a single sentence.

Outdoor hospitality market

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OuterBox to accomplish?

• Increase conversions

SOLUTION

How did you find OuterBox?

Online Search

Why did you select OuterBox over others?

High ratings

What was the size of OuterBox’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Google ads managment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased conversions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ad management was done timely and efficiently.

What was your primary form of communication with OuterBox?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Personal care to our needs.

Are there any areas for improvement or something OuterBox could have done differently?

No. We're happy with their services.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Art in Motion School of Dance

Describe what your company does in a single sentence.

Art in Motion School of Dance offers a variety of classes and dance programs in Fairfield Township OH, Miamisburg OH, and the surrounding areas for all ages and levels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OuterBox to accomplish?

• Website Ranking
• Increased Traffic
• Increased Student Registration

SOLUTION

How did you find OuterBox?

Referral

Why did you select OuterBox over others?

Great culture fit, Referred to me

What was the size of OuterBox’s team?

2-5 Employees

What was your primary form of communication with OuterBox?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Full Page Optimization - Trial Classes Full Page Optimization - Miamisburg Location

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased website traffic
• Increased registration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They work tirelessly to optimize our website and improve our search engine rankings, and the results have been amazing. Their communication is excellent, and they always keep us up-to-date with their progress.

What did you find most impressive or unique about this company?

Organization, communication and in-depth monthly reports

Are there any areas for improvement or something {provider_name} could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the director of e-commerce and marketing at a company that manufactured replacement automotive parts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OuterBox, and what were your goals?

Google PPC, we had not touched Google ads for many years and needed someone to help us get started.

SOLUTION

How did you select this vendor and what were the deciding factors?

Luckily, the reps there were persistent, checking in on a regular basis (without being irritating). When it came time to look at new channels, they were top of mind. Having an easy contract out was another factor that helped in the decision-making process.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We explained our goals for growing Google as an advertising channel and taking some of the revenue away from Facebook to become more profitable.

How many people from the vendor's team worked with you, and what were their positions?

I believe there are 4 people working with us, a project manager, a PPC specialist, an SEO specialist, and our account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Averaging 20x ROAS, navigating regular and more sizeable Google updates with ease.

Describe their project management style, including communication tools and timeliness.

Work through email and ActiveCollab, with weekly contact and monthly reporting calls.

What did you find most impressive or unique about this company?

Some very smart team members. They have never been pushy about increasing spend.

Are there any areas for improvement or something they could have done differently?

They knew we have been burned before by agencies, so I think they were more cautious than they needed to be. Regardless, they've done a fantastic job.

BACKGROUND

Please describe your company and your position there.

I am an executive of an online supplement company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OuterBox, and what were your goals?

They were hired to improve our SEO and conversion rate for organic search.

SOLUTION

How did you select this vendor and what were the deciding factors?

Compared their cost and services to similar providers. They had direct experience with supplements.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The work was to optimize our store for SEO.

How many people from the vendor's team worked with you, and what were their positions?

3 to 4 people. Some with email and most with SEO work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall volume was not up, substantially, but organic search sales doubled. Without their services our numbers would been much lower.

Describe their project management style, including communication tools and timeliness.

Meetings are scheduled monthly with complete reports. There is no hiding. Every keyword is documented along with position changes. The monthly report is thorough and presented using third-party tools.

What did you find most impressive or unique about this company?

One of the best things about this company is its transparency and reporting. Every month we get a detailed report of every keyword followed. We meet monthly with the entire team to review the report and plan for next's month's work. It is quite clear what has been and has not been accomplished. With other companies I have worked with the reports have rather nebulous.

Are there any areas for improvement or something they could have done differently?

Their work on improving conversion rates was unsuccessful because the true cause of the lack of conversion rates was beyond their control. I think more research into the causes would have been helpful.

BACKGROUND

Please describe your company and your position there.

I am the Marketing and Innovation Manager for a Chemical Manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OuterBox, and what were your goals?

We engaged OuterBox to assist with SEO. Our goal was to increase web traffic and ultimately site conversions by making our online content more relevant.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected OuterBox based on a previous successful engagement.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Monthly SEO engagement resulting in ongoing site and webpage optimizations. Regular reporting on results.

How many people from the vendor's team worked with you, and what were their positions?

Regular engagement with three team members - VP Business Development, Account Manager and SEO Strategist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Measureable increase in total keywords and keyword rankings month over month.

Describe their project management style, including communication tools and timeliness.

Most communication through the ActiveCollab platform. Additional engagement and reporting monthly via video. OuterBox representatives have been very responsive throughout.

What did you find most impressive or unique about this company?

Engagement and results. With OuterBox, you'll have an SEO partner to help you achieve your goals and keep your content relevant.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I work for an eCommerce company that sells branded quilting products to consumers. They needed help assessing their website performance, specifically for SEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OuterBox, and what were your goals?

We engaged OuterBox to audit the website and provide recommendations to optimize it for SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found based on reputation and specialization in eCommerce specifically. Lots of relevant experience with companies like us. Also very easy to work with and down to earth.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

OuterBox reviewed our website and technical site audit and provided detailed comments about opportunities for improvement, potential tools to consider and how to implement changes, all centered around how we can drive more traffic via SEO results and increase site conversion to drive revenue.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Justin Smith the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were impressed by the deliverables and the recommendations provided, which have added meaningful value to our site performance.

Describe their project management style, including communication tools and timeliness.

The team is very responsive and willing to collaborate freely. We really appreciated the timely communication and the straightforward feedback. We used email, file attachments and linked online documents.

What did you find most impressive or unique about this company?

We were impressed by their knowledge of e-commerce and SEO, specifically. They are truly experts. And everyone is easy to talk to, work with, etc. They are focused on driving results.

Are there any areas for improvement or something they could have done differently?

No recommendations.

BACKGROUND

Please describe your company and your position there.

I am the owner of Centaur Forge a manufacturer and distributer of farrier and blacksmith products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OuterBox, and what were your goals?

We hired OUTERBOX to manage our adwords and then we added SEO support.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got to OUTERBOX after trying two other companies. We chose them because we were impressed by their available resources and their ability to discuss in detail what they planned to do and the team that would execute it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

OUTERBOX manages our Adwords and SEO projects. We have a monthly ZOOM meeting on both projects to discuss results and cooperate on ongoing and future marketing initiatives. It is a productive working environment.

How many people from the vendor's team worked with you, and what were their positions?

We have one person for Adwords and another for SEO. Also senior people from OUTERBOX attend our monthly meetings.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Search results and online sales growth have improved and are critically dependent on OUTERBOX initiatives.

Describe their project management style, including communication tools and timeliness.

They supply complete metrics an a monthly basis and foster a cooperative interchange of information.

What did you find most impressive or unique about this company?

The results they delivered.

Are there any areas for improvement or something they could have done differently?

No We are very satisfied working with them.