Osom Studio

BACKGROUND

Please describe your company and your position there.

Project manager at an international organisation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio, and what were your goals?

We had just developed a new website with a different firm; however, there were some components and functionality that were out of scope for the initial build. We needed to find a different developer that could develop these additional components, as well has handle some refinements needed for the new site.

SOLUTION

How did you select this vendor and what were the deciding factors?

I identified a handful of vendors on clutch and e-mailed them details of the work that needed to be done. Based on the responses, I held calls with two vendors, including Osom. I selected Osom based on their focus on technical expertise, and their experience in working with other public sector organisations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work involved designing and developing a discrete functional WordPress component with several content types and taxonomies. It also involved developing a series of custom Gutenberg blocks, a dynamic content filter and a new menu and navigation structure. A number of refinements were also done, such as improving mobile responsiveness, adding new styling to blocks, and changing URL structures.

How many people from the vendor's team worked with you, and what were their positions?

I worked initially with an account manager at first, and then primarily with a project manager. I occasionally interacted with a couple developers, but this was mostly mediated with the PM.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's too early to know about specific metrics, but overall feedback has been positive from both the end users, as well as the internal team who develops content in the WP Dashboard.

Describe their project management style, including communication tools and timeliness.

We used BaseCamp for most interactions and for tracking tasks. I have not been a fan of BaseCamp in general and prefer other tools (Slack, ZenHub, Trello, etc). They provided me with thorough hour burn logs. Communication was regular and easy.

What did you find most impressive or unique about this company?

I liked Osom's ability to build solid and functional components. Their development team has been very capable of handling complex and sometimes ambiguous tasks.

Are there any areas for improvement or something they could have done differently?

At first, the process seemed a bit linear and rigid in terms of steps and when decisions needed to be made. Our needs were in flux a lot, so we weren't always able to fit into the initial process. After discussing it with the Osom team, they were able to make things more flexible to help accommodate our shifting needs.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Product Development at the country's largest communication platform for pet owners. Where pet lovers can share experiences and find the information they are looking for about their animals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio, and what were your goals?

We hired Osom Studio to upgrade the site and keep it stable. They have provided us with support and maintenance services over the years.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for an agency with extensive experience in Wordpress, especially working with large online portals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Osom Studio has been supporting and maintaining our websites since 2019. From the beginning, the goal was to improve our platforms and keep everything up to date and smooth for a large number of users. Since the sites had been around for a few years, the code was a bit outdated, but Osom Studio did a great job keeping everything running, free of bugs and external attacks.

How many people from the vendor's team worked with you, and what were their positions?

We have always had direct contact with Project Manager but if needed we were able to meet with developer or graphic designer and talk through our doubts or needs. There was always someone to guide us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The size and reach of our platforms requires a constant need for improvements and fixes. Thanks to the support of Osom, we were able to achieve not just business goals but also create an environment friendly to our users.

Describe their project management style, including communication tools and timeliness.

The project was fully managed on the Basecamp platform as well as all communication was conducted there. Communication with them is always smooth, professional, and direct.

What did you find most impressive or unique about this company?

They were always available and very communicative, ready to offer their expertise and advice. Open and transparent communication makes you feel that you are working with a partner you can trust.

Are there any areas for improvement or something they could have done differently?

There is always space for improvement, but working with Osom has always been one of the best experiences.

BACKGROUND

Please describe your company and your position there.

I represent an international transportation company. I am responsible for internal communication within the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio Digital Agency?

We have been cooperating with Osom agency since 2019. Thanks to this cooperation, new KV and graphic materials such as newsletters, daily messages and social media posts have been created. The agency is responsible for the graphic design of many of our projects such as trainings, meetings with the Board of Directors, etc. We are very pleased with the cooperation with Osom.

What were your goals for this project?

We were looking for a business partner to cooperate on graphic design projects. We decided to cooperate with Osom because of their approach to customers and creativity.

SOLUTION

How did you select Osom Studio Digital Agency?

We were looking for an agency that would meet our expectations. Osom prepared the best offer and the most creative projects

Describe the project in detail.

We have been cooperating with Osom agency since 2019. Thanks to this cooperation, new KV and graphic materials such as newsletters, daily messages and social media posts have been created. The agency is responsible for the graphic design of many of our projects such as trainings, meetings with the Board of Directors, etc. We are very pleased with the cooperation with Osom.

What was the team composition?

The project involved mostly me in the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In any very urgent project, the agency rises to the occasion. An example is the implementation of the project Employee of the Year. AGencja had two days to prepare 7 multimedia presentations. Everything came out great. Presentations were displayed at a meeting with employees, where the results of the competition Employee of the Year were announced

How effective was the workflow between your team and theirs?

A very convenient tool is basecamp, if there is a need we conduct a phone call or a meeting on zoom

What did you find most impressive about this company?

We’re actual partners - they’re not afraid to give me feedback and propose a different approach to an issue from the one that I suggested. I think this kind of back-and-forth is beneficial for the projects that we develop together.

Are there any areas for improvement?

They are a pleasure to work with. Even if there is something to improve, they do it right away

BACKGROUND

Please describe your company and your position there.

We are a global leader in consulting, technology services and digital transformation. In the company I work as an Employer Branding Specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio Digital Agency, and what were your goals?

We decided to refresh our recruitment website. We wanted to increase the number of applications of job candidates and create a more user-friendly website.

SOLUTION

How did you select Osom Studio Digital Agency and what were the deciding factors?

Osom was one of the companies that we invited to participate in our tender for a contractor for our new website. They offered us the best solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• designing mock-ups based on our band book
• recommendation of the CMS system
• Wordpress
• designing dedicated templates for wordpress
• adapting the website to our security standards
• programming a new page (frondend and backend)

How many people from the vendor's team worked with you, and what were their positions?

We discussed the contract with Maciej (CRO). After that, we were assigned a project manager. I worked on the project with Graphic designers, web developers, UX / UI, and marketing people worked on the site.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Candidates can easily find the information what they need, interested in, the time what the user spends on our website has doubled.

Describe their project management style, including communication tools and timelines.

We use Basecamp and keep us up to date. I can see what tasks we are currently working on and when they will be completed.

What did you find most impressive or unique about this company?

Quick reactions to our comments and suggestions. We were impressed with the professional approach  they have to the client.

Are there any areas for improvement or something they could have done differently?

No, I like how their team works.

BACKGROUND

Please describe your company and your position there.

At Spacecamp, we design web experiences, helping global brands connect with their customers. My role as the company’s technology director involves staying in touch with many subcontractors, who get the job done.

Osom Studio has been my long-term business partner - one, that I worked with even before joining the ranks of my current company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio Digital Agency, and what were your goals?

We were looking for a business partner with a proven track record of successful WordPress implementations.

Eventually, we decided to work with Osom, and have since delivered multiple projects, whose goals revolved around improving the communication between the company, i.e. our customer, and its clients.

SOLUTION

How did you select Osom Studio Digital Agency and what were the deciding factors?

My history with Osom stretches way back, to 2014. I was working for a different company at that time, and my team was cooperating with them on a project. I was impressed by their professional approach and communication skills - the two factors that made me remember them very well.

Now, I turn to them, everytime that a project that fits their profile lands in my lap.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Osom Studio follows a well-established process. They know what to do, step-by-step: from the initial phase - where they process the customer’s brief and prepare an offer for them - to the implementation phase, to the delivery stage, where they make sure that the project ticked all the boxes.

It’s not rare that they offer our customers maintenance packages, too, which is often met with enthusiasm on the part of the companies’, whose websites Osom has just built.

How many people from the vendor's team worked with you, and what were their positions?

I stay in touch with many of their team members: these are mainly project managers, who serve as our main point of contact, but it’s also very easy to talk with the company’s CRO and CTO, should the need arise.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They specialize in WordPress development done safely. It’s especially notable that our customers, who Osom Studio works with, always praise them for their ability to build error-proof, reliable websites. It’s often the result of Osom Studio’s very own recommendations that we fully trust.

Describe their project management style, including communication tools and timelines.

Throughout the project, we stay in touch, working asynchronously, which I find very efficient. Even though the communication tool of choice for Osom is Basecamp, they had no issue with moving to Asana, which is our preferred way of monitoring the progress of the project.

I appreciate their flexibility in that matter. Whenever we need to get on a call together, we use Zoom, which I’ve had no issues with.

What did you find most impressive or unique about this company?

We’re actual partners. They’re not afraid to give me feedback and propose a different approach to an issue from the one that I suggested. I think this kind of back-and-forth is beneficial for the projects that we develop together.

Are there any areas for improvement or something they could have done differently?

If there is anything that they could improve, it’s not something that I can list off the cuff. It’s a pleasure to work with them.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Technology for an independent fashion label based in London, UK. We operate in retail and wholesale worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio Digital Agency, and what were your goals?

Our previous website longer fulfilled our creative aspirations and was using outdated technology. The visuals no longer reflected our brand identity and processes required to maintain it and fulfil orders were manual and time consuming. This also prevented effective marketing and was identified as a key blocker to our company's expansion.

SOLUTION

How did you select Osom Studio Digital Agency and what were the deciding factors?

We've decided that the platform most suitable for our needs is WooCommerce and cast a very wide net looking for developers specializing in that platform. We received short-listed around 12 offers from multiple geographies and selected Osom based on their past portfolio, expediency in their initial response, modern processes and tools used, flexibility during initial estimations and competitive price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The studio was very flexible during cost estimations and contracting and was able to accomodate a bespoke structure with room for extensions and monthy support. Once the specification was settled, the team outlined a well structured plan to develop the website. First stages focussed on creative designs, moving onto coding and with various integrations requested as the last stage. The website is basedon WordPress/WooCommerce with integegrations to Vend (POS, inventory, system or record), ShipStation, Instagram. There are future bits of work in the pipeline planned post-release, such as integration with a custom department store inventory system.

How many people from the vendor's team worked with you, and what were their positions?

First contact, contracting and estimations were handled by the firm's partner and CRO. Once project was underway we were assigned a team consisting of a project manager, designer and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our leadership team was very happy with the website design. It is a big upgrade over the previous website and properly reflects the value of our brand. The manual labour required to run and maintain the website was significantly redueced allowing our staff to focus on more impactful tasks.

Describe their project management style, including communication tools and timelines.

Overall the team used modern tools and technologies to communicate and manage the project, which was one of the main differentiators from competition. Communication tools deployed were Basecamp and inVision. Most of the initial conversations were conducted using video conferences with screensharing which was instrumental in making sure everybody was on the same page. Once a prototype was produced web developers were also able to change the code on the go during screensharing calls to easily answer our questions such as "how would it look if we extended this element". Our team has very limited technical and design knowledge and Osom took extra care to explain everything in easy to understand language and using examples.

What did you find most impressive or unique about this company?

Flexibility. From the very beginning estimating and contracting, throughout design, coding and final stages of the project we never felt that anything was unjustifiably off limits or undoable. This was very refreshing to see. Great people and good leadership. Overall a very pleasant company to interact with from start to finish. In our case this will be an ongoing long term relationship with regular support and further extension pieces planned.

Are there any areas for improvement or something they could have done differently?

We were introduced to Osom by a 3rd party almost by chance. The studio did not come up in my initial Google search for WooCommerce developers so I'd recommend working on the discoverability aspect.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing at an international school in Poland. We began our journey two years ago, starting with a kindergarten class of 50 children. We opened another school after that and two more in 2020.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Osom Studio Digital Agency?

We had a very simple page, so we decided to make a much more professional website after opening a new campus.

SOLUTION

What was the scope of their involvement?

Osom Studio Digital Agency first developed our Poland website, after which they made another site for our school based in Spain. They designed and developed the first site from scratch on WordPress and transferred the content to the new site.

What is the team composition?

We discussed the contract with Maciej (CRO). After that, we were assigned a project manager who became our main contact and coordinated the entire project.

How did you come to work with Osom Studio Digital Agency?

Our IT department wanted to us to work with a partner familiar with WordPress and I was looking for was a flexible partner with that could provide a personalized solution. I looked on Clutch for Polish developers. I shortlisted 10–15 companies that could build a site from scratch.

I sent out a list of requirements and received offers from 6–7 providers. I had conversations with each one. Some didn’t work with WordPress, and some were high-priced. I chose Osom Studio Digital Agency after a one-month search.

How much have you invested with them?

The initial contract was for €12,000 (approximately $14,000 USD), and the total cost so far is around €15,000 (approximately $18,000 USD).

What is the status of this engagement?

We started working with Osom Studio Digital Agency in October 2020. The Warsaw website was finished in December of that year, and the second site was done in February 2021. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Osom Studio Digital Agency made a professional website that we’re pleased with. They’ve listened to us carefully and have met all our needs so far. As a result, their solutions have exceeded our expectations. We couldn’t have imagined the site they built, so we’re very happy.  

How did Osom Studio Digital Agency perform from a project management standpoint?

It was very comfortable to work with them because their team was very friendly. We always knew what they were working on because they put everything in Basecamp.

What did you find most impressive about them?

I’ve worked with 5–6 providers so far, and Osom Studio Digital Agency is in the top two or three.

Are there any areas they could improve?

There’s nothing worth mentioning.

Do you have any advice for future clients of theirs?

My advice is to be open with them and explain what the needs are. Osom Studio Digital Agency will do everything to make the client happy.

BACKGROUND

Introduce your business and what you do there.

I’m a managing partner at Pragmatic Brains — a software development firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OSOM STUDIO?

We needed a partner to help get our business started.

SOLUTION

What was the scope of their involvement?

OSOM STUDIO created our brand and designed our logo. They created graphic designs for advertising materials.

Their team also designed and developed our website. We had two meetings with the developers who helped to organize the process. I told them my ideas and showed them links to sites that I liked. They suggested different designs and I’m happy that we followed their advice. Their team helped with the site’s content and graphics too.

Now, we’re developing our own product. OSOM STUDIO’s designing our new logo and landing page.

What is the team composition?

I’ve worked with one person. At the beginning of the process, we communicated with their graphic designers to fully understand each other’s ideas and needs.

How did you come to work with OSOM STUDIO?

I found them through a recommendation. I spoke with a different company, but it wasn’t a good match. They weren’t as creative as OSOM STUDIO.

How much have you invested with them?

We’ve spent €11,000 euros (approximately $12,000 USD) on their services.

What is the status of this engagement?

We started our engagement in September 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

OSOM STUDIO designed a good website for us that amazes our customers. I like that they’re up to date with the newest trends. Their advice is always right.

How did OSOM STUDIO perform from a project management standpoint?

They use Basecamp and keep us up to date. I can check what’s going on with the project and who’s busy with what tasks. It’s easy to follow their progress. I’m happy with their project management.

What did you find most impressive about them?

OSOM STUDIO follows the newest trends. Their team knows where and when to focus. For example, they know where the user looks on the website and accents those areas. They're knowledgeable.

Are there any areas they could improve?

No, I’m happy with the engagement. I like how their team works.

Do you have any advice for potential customers?

Follow their advice because they're knowledgeable. 

BACKGROUND

Please describe your company and your position there.

We are a leading European online travel organization. With our brands we enable travelers in over 50 countries to enjoy saving money while booking their flight tickets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSOM STUDIO?

We worked together with OSOM STUDIO for migrating our old websites to a new platform (WordPress) with a new design and new functionalties and features. Not only for the core website, but also the FAQ and blog sites. Started with our Benelux brands and in a later stage we also included our Nordic and Baltic brands.

What were your goals for this project?

Goals were to have all the different websites on the same platform. So we could re-use content and add better functionalities, plugins and features for all the brands.

SOLUTION

How did you select this vendor?

Sadly I wasn't involved in this process, so I don't know exactly how we selected the vendor.

Describe the project and the services they provided in detail.

They were involved with the developing, configuration and launching from the new websites (back and front end). The project started with migrating the old platform to the new one (WordPress) so they also made sure that all the current content was migrated to the new platform. New features have been implemented on the new platforms that were requested from the business side. We worked together in sprints, where we had a call every week together with the project manager and the developers. We have always worked in a structured way, even when ad hoc tasks and tight deadlines were set.

What was the team composition?

The team has changed over the years, but in principle we have always worked with two developers. A project manager was later added to this. Our cooperation has always been very smooth and professional. There has always been daily contact between us and OSOM and it felt like one team. Sometimes high demands were made, but these have always been fulfilled.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Well, we went from about five different platforms to one platform. Because the brands / websites are located in different countries, this makes the cooperation between the different brands a lot more effective. In addition, the necessary new features have been made that make it a lot easier and clearer for the customer to use the website and to search for airline tickets in a customer-friendly way.

How was project management arranged and how effective was it?

Contact with the project manager has always been smooth and professional. We were ensured that we used the JIRA in a structured manner and there was always time to discuss tasks that came ad hoc between other tasks.

What did you find most impressive about this company?

The migrations were not easy, because of all the different content that needed to be migrated. Different scripts for different pages, but it was all managed. We also had a lot of ad hoc requests with difficult deadlines, but we always found a way to make it work.

Are there any areas for improvement?

There are little improvements needed, but maybe also sharing a bit more of their own knowledge with the internal team. There is a lot of knowledge at OSOM STUDIO, always good to share some of that knowledge!

BACKGROUND

Please describe your company and your position there.

I am the CEO and founder of an E-commerce portal dedicated to health foods, with a particular focus on the Ketogenic diet.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OSOM STUDIO?

I hired OSOM STUDIO to develop a complete website including e-commerce and blog functionalities.

What were your goals for this project?

My goal was to receive a completely functioning and beautiful website with e-commerce and blogging functionalities.

SOLUTION

How did you select this vendor?

I found this vendor via Clutch. I was at the cusp of choosing another service provider but was suspicious of their services and pricing. At the very last moment I had a call with Maciej from OSOM Studio where he demonstrated to me the quality of service they were prepared to do for me. I liked how straight forward and honest he was about what he could deliver and decided to sign up with him on the spot.

Describe the project and the services they provided in detail.

They provided me with an amazing level of service. From the word "go" I was already pleasantly surprised with their organisation, professionalism and with the seamless and effective step by step approach to determining what I wanted and what the best solutions were. We set up a working environment on Base Camp where we started sharing documents and files, and also kept track of the deliverables. I presented them with the logo I had developed and the colour pallet for the website and they produced an attractive mood board around that. They then proceeded to provide me with a mock-up of the home page of my website. I was immediately impressed with their design skills. The website looked beautiful and was unanimously liked by every one of my friends and family who saw it. They were quick and efficient in taking my comments and suggestions on board and the subsequent versions of the mock-up kept getting better and better. They went out of their way to include all the features I requested. I have recently received the final version of the working website and it works and looks amazing. On launch day the team worked tirelessly to get everything up and running. More than one person in my network, upon seeing the quality of their work, have inquired about working with them, which shows that the quality of the work they delivered was appreciated by many people. One other area where they really surpassed my expectations is on being able to provide a comprehensive online marketing solution to accompany the web design service. It really feel like they go the extra mile in all they do.

What was the team composition?

I initially spoke to Maciej who is a partner at the firm. Once we agreed to proceed, Kinga Raczkowska was appointed as the project manager for my project. Most of my interaction was with her and he managed the distribution of tasks with the rest of the team. Kinga was excellent in her role. Very diligent, responsive and a great person to chat with.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The business is a start-up and the website is just starting to generate traffic. The most evident impact was with the overwhelmingly positive feedback received from friends and family about the quality and design of the website.

How was project management arranged and how effective was it?

They were extremely organised. Everything functioned like clockwork and there was clear evidence that a lot of time and effort was spent perfecting the workflow of any project. The deliveries were generally timely and the only delays happened because they accommodated specific demands I made.

What did you find most impressive about this company?

Quality of web design and overall organisation of project.

Are there any areas for improvement?

I am sure there are areas for improvement. None immediately comes to mind. There was nothing that stood out as negative. My overall experience has been positive throughout the process.