Osom Studio

BACKGROUND

Please describe your company and position.

 I am the Communication Officer of a consulting company 

Describe what your company does in a single sentence.

Policy advice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osom Studio to accomplish?

• To develop a digital interactive playbook

SOLUTION

How did you find Osom Studio?

Clutch Site

Why did you select Osom Studio over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Osom Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked Osom with transforming a PDF version of the playbook into an accessible, user-friendly, and interactive digital resource embedded into an existing WordPress website. 

Development of the playbook  based on the structure of the current

A  step-by-step tool to guide users through it’s content interactively.

Visually engaging and interactive design aligned with the branding guidelines.

Playfool, engaging, and easy to navigate for diverse user profiles.

Ensuring compliance with international accessibility standards.

Conduct accessibility testing to meet requirements

Multi-language supporting seven languages, with flexibility for future expansions.

Tagging system of recommendations and solutions, linking them dynamically to relevant categories.

Easily editable content and manageable via the WordPress administration panel

Feedback collection features 

Expansion with additional case studies, tools, and resources, improving integration with the website components.

Mobile compatibility to cater to users across devices.

Ability  to export interaction results or generate downloadable summary reports for users after completing sessions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A fully functional platform,  easy-to-navigate, and visually appealing, along with an efficient process for incorporating feedback from international teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They created a detailed mock-up, which was not only a good base for estimation but also a prototype of the user journey and functionalities. The project was managed by a Project Manager through the BaseCamp platform. Additionally, we conducted plenty of live sessions with focus groups, as well as internal brainstorming calls. 

What was your primary form of communication with Osom Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and proactivity were outstanding. They actively propose solutions and guide the project.

Are there any areas for improvement or something Osom Studio could have done differently?

As always, some processes are a bit too time-consuming, for example, time reports could be simplified to be more readable.

BACKGROUND

Please describe your company and position.

 I am the Digital Operations Manager of a food & beverage company 

Describe what your company does in a single sentence.

The company is a renowned English winery known for crafting a diverse range of award winning wines, perfect for any occasion. Nestled in the scenic countryside of West Sussex, this esteemed estate has built a strong reputation for its dedication to quality, innovation, and sustainable practices. With a portfolio that includes sparkling, red, white, and rosé wines

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osom Studio to accomplish?

• Transition operations seamlessly from the previous agency
• Support the successful implementation of a new Warehouse Management System (WMS).
• Advise on ho to eliminate existing technical debt to enhance system performance and maintainability.
• Launch a wine club program to enhance customer engagement.
• Ensure robust and ongoing security measures to protect systems and data.
• Develop and implement ad hoc features as needed to support business goals and user needs.

SOLUTION

How did you find Osom Studio?

Clutch Site

Why did you select Osom Studio over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Osom Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ensuring a seamless transition from the previous agency, implementing a new WMS with WooCommerce, reducing technical debt, launching a wine club program, maintaining high security standards, and delivering ad hoc features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A seamless agency transition with no operational disruption, a successful WMS implementation that improved inventory accuracy and sped up order fulfillment, and a reduction in technical debt, demonstrated by decreased legacy code, enhanced system performance, and more efficient maintenance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We've had 3 PMs in the last 2 years but all PMs have been responsive and proactive in addressing any concerns. Initially, there were some challenges in aligning expectations, but these were promptly resolved through clear communication and collaboration. As a result, most deliverables are completed on time, and the team demonstrates flexibility in adapting to our changing needs.

What was your primary form of communication with Osom Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Ability to cater to and adapt to our needs despite being a relatively small team

Are there any areas for improvement or something Osom Studio could have done differently?

Keep up the work on continuously exploring new processes to enhance overall efficiency.

BACKGROUND

Please describe your company and position.

 I am the President of a manufacturing company 

Describe what your company does in a single sentence.

We're a the premier manufacturer of exquisite luxury faux floral and greenery arrangements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osom Studio to accomplish?

• correct issues on e-commerce website inherited from previous development company
• continue to maintain our Woo Commerce and WP Engine based website
• continue to grow the website to meet future needs and goals

SOLUTION

How did you find Osom Studio?

Online Search

Why did you select Osom Studio over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Osom Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Osom for an in-depth audit of our current website. Osom meticulously examined every aspect of our site, identifying issues categorized by theme and prioritized by importance. Their comprehensive audit not only pinpointed existing challenges but also proposed effective solutions tailored to our needs.

In addition to the audit, we have established a monthly maintenance agreement with Osom. This ongoing partnership ensures that all themes and plugins on our website are diligently maintained and optimized. Moreover, Osom continues to implement enhancements and additions, continuously improving our site's functionality and user experience.

With Osom's expertise and commitment to excellence, we are confident in the stability and growth of our online presence. They are not just a service provider but a trusted partner dedicated to our success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of partnering with Osom and implementing their recommendations from the detailed website audit, we have achieved measurable outcomes that reflect significant improvements in our online presence.

Key performance indicators such as website loading speed have improved, leading to an increase in user engagement and reduction in bounce rates. Our monthly maintenance agreement with Osom ensures that these gains are sustained, with ongoing improvements continuously enhancing user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management for our website enhancements with Osom has been exemplary, consistently delivering on time and within budget. From the initial audit phase through to ongoing maintenance and improvements, Osom has demonstrated meticulous planning and execution.

They adhered closely to the prioritized issues identified in the audit, ensuring that critical fixes were addressed promptly without compromising on quality. Their proactive approach in scheduling updates and enhancements has kept our project timeline on track, meeting milestones effectively.

They provide clear estimates upfront for each phase of our projects and adhere to these estimates, avoiding unexpected expenses. Their efficient resource allocation have optimized project costs while maintaining high standards of service delivery.

What was your primary form of communication with Osom Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We find it impressive that despite being based in the US, we have seamlessly collaborated with Osom in Poland without any geographical barriers affecting our project. Their team's proactive communication and responsiveness have bridged the distance effectively, ensuring clear alignment on project goals and milestones.

The use of digital collaboration tools has facilitated real-time updates and streamlined decision-making, allowing us to maintain a smooth workflow despite the time zone difference.

Are there any areas for improvement or something Osom Studio could have done differently?

Given our satisfaction with their service, there's little we could suggest for improvement. Their approach has been exemplary, meeting our needs effectively and exceeding expectations.

BACKGROUND

Please describe your company and position.

I am the Project Team Lead of Statorium

Describe what your company does in a single sentence.

We run popular football prediction site in Netherlands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osom Studio to accomplish?

• Audit the site
• Test and tune the perfomance

SOLUTION

How did you find Osom Studio?

• Online Search
• Clutch Site

Why did you select Osom Studio over others?

• High ratings
• Great culture fit
• WordPress expertese

How many teammates from Osom Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our prediction site has a large userbase. For 16 years we had perfomance problems during the ongoing football tournaments.

OSOM Studio agreed to deliver two items for us:

• Audit the site and critical source code
• Create and run the load tests to find the bottlenecks 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site had to go though the football matches time and server shall keep being stable during the peak hours

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Team used thei project managemnt software to deliver all items. For communicaiton Zoom meetings were used. 
• Piotr, as a project manager was assigned to the project to controll the in time delivery.
• The process was perfect in all details.

What was your primary form of communication with Osom Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

WordPress expertese and attention to the details is the most impressive points of the contractor. They don't just take any project but only cooperate when they see they can deliver their expertese to the right niche.

Are there any areas for improvement or something Osom Studio could have done differently?

the process was almost perfect, so i don't have any suggestion for correction

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a software company

Describe what your company does in a single sentence.

We develop software solutions for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osom Studio to accomplish?

• Create new website

SOLUTION

How did you find Osom Studio?

• Online Search
• Clutch Site

Why did you select Osom Studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Osom Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked OSOM studio to design a new website for our organization. Our requirements were that the website use WordPress, allow for post-deployment customization, and support several different page types/templates, such as: case studies, features, video and image pages, and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site was delivered on time and according to our specifications. We are able to customize the site as we requested and have the flexibility to expand. We were also satisfied with OSOM's recommendations on the branding and aesthetics of the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. Using BaseCamp as the project management tool was a positive experience. There were only a few incidents of miscommunication which were resolved.

What was your primary form of communication with Osom Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The entire process, from initial contact to project close, was marked by good communication on behalf of their sales, project management, and technical teams. All teammates were responsive, and a good communication flow made it easy to adjust our goals throughout the project.

Are there any areas for improvement or something Osom Studio could have done differently?

As some other reviews have mentioned, their default project management approach seems quite rigid. This may also be because everything is tracked precisely in BaseCamp. We found the time consumption tracking throughout the project to be perhaps a bit overzealous, but in the end it did not affect the final budget or scope of work.

BACKGROUND

Please describe your company and position.

I am the head of marketing of vromo

Describe what your company does in a single sentence.

delivery management software for restaurants only

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Osom Studio to accomplish?

• new website (improved back end)
• improve design & dev

SOLUTION

How did you find Osom Studio?

• Online Search
• Referral

Why did you select Osom Studio over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned
• unique approach (workshops)

What was the size of Osom Studio’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our old website back end was in a poor shape, with layers of different codes sitting on top of each other. Website wasn't secure, it was slow and we were unable to make any changes on it or to track our conversions correctly. We had to get new website up and running, not only to refresh our brand feel and look but also to make sure we can edit our messaging and track conversions. Osom was responsible for both design & development of the website and setting default tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• we worked in sprints with each milestone being tracked and reported in basecamp

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes we had tight deadlines to meet and we managed to get each phase of the project delivered on agreed time. Whole experience was very smooth and was well managed by OSOM team. They were communicating with us on daily basis

What was your primary form of communication with Osom Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Project management & communications were exceptional. They really cared about our feedback and opinions. Additionally, it was a first time where I experienced a website agency to conduct such in depth research including workshops and interviews with executive team to make sure they understand our product, industry and ICP.

Are there any areas for improvement or something Osom Studio could have done differently?

i personally prefer testing whole page as opposed to each element separately in sprints - but it is more of a personal preference. Overall I think OSOM were professional, super responsive.I can't really spot any major areas for improvemen.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing at Expereo, the leader in managed Internet network services, SD-WAN, SASE, and Cloud Connectivity optimization solutions provider for global enterprises.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio?

With had to rebrand and redesign a significant volume of marketing collateral and create new ones as well. We needed to find a partner that understands rebranding, is creative, keeps brand consistency across all our assets. What we were also looking was proactiveness and good organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with Osomstudio in the past when they were a smaller team but were all good professionals and happy working with them. When this huge project came up, they were the first that came in mind. After our call, I was happy to see their new structure, their extended portfolio of customers, their awards on their website. What we also liked was that we would have a dedicated project manager.

Describe the project in detail and walk through the stages of the project.

After our introduction call we moved our project into Basecamp and we continued from there. Straight forward platform, connecting the main collaborators. going step by step on all projects and they were always checking for final approval before delivering. Osomstudio exceeded our expectations as their designers quickly picked up our brand style and came up with great design ideas and templates. The project manager was on top of everything, and all the team proactive and responsive.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 -4 people, 1 project manager and 2 designers and some more were added as we were adding more projects. All with senior expereince

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Nice design, align with our brand style and easy to read. The fact that they facilitate print and direct distribution to the different locations helped us form time and cost perspective.

How effective was the workflow between your team and theirs?

The project manager was always proactive, and the designers were delivering on time. The workflow withing Basecamp platform was smooth and effective

What did you find most impressive or unique about this company?

A part from their professionalism they have been also very patient with us as we had to change a few times the content or design.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Project manager at an international organisation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio, and what were your goals?

We had just developed a new website with a different firm; however, there were some components and functionality that were out of scope for the initial build. We needed to find a different developer that could develop these additional components, as well has handle some refinements needed for the new site.

SOLUTION

How did you select this vendor and what were the deciding factors?

I identified a handful of vendors on clutch and e-mailed them details of the work that needed to be done. Based on the responses, I held calls with two vendors, including Osom. I selected Osom based on their focus on technical expertise, and their experience in working with other public sector organisations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work involved designing and developing a discrete functional WordPress component with several content types and taxonomies. It also involved developing a series of custom Gutenberg blocks, a dynamic content filter and a new menu and navigation structure. A number of refinements were also done, such as improving mobile responsiveness, adding new styling to blocks, and changing URL structures.

How many people from the vendor's team worked with you, and what were their positions?

I worked initially with an account manager at first, and then primarily with a project manager. I occasionally interacted with a couple developers, but this was mostly mediated with the PM.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's too early to know about specific metrics, but overall feedback has been positive from both the end users, as well as the internal team who develops content in the WP Dashboard.

Describe their project management style, including communication tools and timeliness.

We used BaseCamp for most interactions and for tracking tasks. I have not been a fan of BaseCamp in general and prefer other tools (Slack, ZenHub, Trello, etc). They provided me with thorough hour burn logs. Communication was regular and easy.

What did you find most impressive or unique about this company?

I liked Osom's ability to build solid and functional components. Their development team has been very capable of handling complex and sometimes ambiguous tasks.

Are there any areas for improvement or something they could have done differently?

At first, the process seemed a bit linear and rigid in terms of steps and when decisions needed to be made. Our needs were in flux a lot, so we weren't always able to fit into the initial process. After discussing it with the Osom team, they were able to make things more flexible to help accommodate our shifting needs.

BACKGROUND

Please describe your company and your position there.

I'm the Director of Product Development at the country's largest communication platform for pet owners. Where pet lovers can share experiences and find the information they are looking for about their animals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Osom Studio, and what were your goals?

We hired Osom Studio to upgrade the site and keep it stable. They have provided us with support and maintenance services over the years.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for an agency with extensive experience in Wordpress, especially working with large online portals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Osom Studio has been supporting and maintaining our websites since 2019. From the beginning, the goal was to improve our platforms and keep everything up to date and smooth for a large number of users. Since the sites had been around for a few years, the code was a bit outdated, but Osom Studio did a great job keeping everything running, free of bugs and external attacks.

How many people from the vendor's team worked with you, and what were their positions?

We have always had direct contact with Project Manager but if needed we were able to meet with developer or graphic designer and talk through our doubts or needs. There was always someone to guide us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The size and reach of our platforms requires a constant need for improvements and fixes. Thanks to the support of Osom, we were able to achieve not just business goals but also create an environment friendly to our users.

Describe their project management style, including communication tools and timeliness.

The project was fully managed on the Basecamp platform as well as all communication was conducted there. Communication with them is always smooth, professional, and direct.

What did you find most impressive or unique about this company?

They were always available and very communicative, ready to offer their expertise and advice. Open and transparent communication makes you feel that you are working with a partner you can trust.

Are there any areas for improvement or something they could have done differently?

There is always space for improvement, but working with Osom has always been one of the best experiences.