Are you satisfied with their performance?
I thought their work was pretty good. We did work with two developers there. Each of them had their own core competencies. One was an extremely proficient UI [user interface] developer. The other was more technical – better with the core of the code.
I think they have a lot of talent that’s specialized. I also think they know how to manage and group together to get projects done so that everybody that works on a particular project is really able to work on what they’re extremely good at completing.
We’ve had a really positive experience with them. They’ve been able to execute everything we’ve wanted them to execute. They’re good at understanding the product.
Is there anything unique or special about appreal.net that really makes them stand out compared to other business partners?
They’re really invested in the product. You don’t get that feeling from most offshore teams. We feel like they cared about this project. They were really willing to work with us and make product suggestions and improvements.
What advice would you give to future clients of theirs?
I would probably say the more you know what you want before you start the project – the more clearly you can communicate that, the better. They’ll take that and run with it. A lot of people when they’re outsourcing come in with just an idea. You’re setting yourself up for failure if you do that without thinking through what you want.
We were able to get up and go quickly because we knew what we wanted. Another thing would be to start with smaller implementations. Don’t try to set expectations to build the whole project in three months. We split up the project in four parts. We added features and screens and maintained what we want the core of the product to do.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
The only frustrating part we had with them is probably true of every firm in Poland and that’s vacation. They have a lot of vacation.