OpenTeQ Technologies

BACKGROUND

Please describe your company and position.

I am the Informative portal for All Districts in India of Districtsinfo

Describe what your company does in a single sentence.

Districtsinfo was established in October 2016. We launched this website to assist people seeking information about various districts, including their Taluks, population, transportation, history, and culture. Additionally, we provide information about various schemes initiated by the Indian and State governments. We aim to compile comprehensive data about districts, encompassing their educational systems, different schemes, tourist attractions, and general information.

All the information on Districtsinfo has been sourced from Wikipedia and other reference sources.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpenTeQ Technologies to accomplish?

• Brank Awareness
• Keyword Ranking

SOLUTION

How did you find OpenTeQ Technologies?

Clutch Site

Why did you select OpenTeQ Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from OpenTeQ Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OpenTeQ provided end-to-end digital marketing services including SEO, social media marketing and paid ad campaigns. They also supported with website optimization and monthly performance tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over a 6-month period, the website experienced significant growth in traffic, with organic visits jumping by 65%. Monthly sessions rose steadily from around 10,000 to approximately 16,500, showcasing the success of targeted SEO strategies. This growth directly impacted lead generation, resulting in a 40% increase in qualified inbound leads through a combination of search engine optimization and paid advertising campaigns. Landing page performance also saw a notable boost, with conversion rates climbing from 1.5% to 3.8% following focused optimization efforts.

In terms of search engine performance, the website achieved top 5 rankings for more than 20 high-intent keywords relevant to its services. Additionally, the domain authority improved significantly from 18 to 29 within the project timeline, indicating stronger online credibility and visibility. On the social media front, engagement rates on Facebook tripled, and the total follower count across platforms rose by 35%, thanks to more consistent and strategic content efforts.

Advertising efforts also delivered impressive results. Google Ads cost-per-lead (CPL) was reduced by 28% without compromising lead quality, and the Return on Ad Spend (ROAS) hit 4.2x well above the initial target of 3x. Finally, email marketing performance improved due to smarter segmentation and improved copywriting, leading to higher open rates (from 18% to 27%) and click-through rates (from 2.1% to 5.6%).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OpenTeQ demonstrated excellent project management throughout the engagement. They used tools like Trello and Google Drive to keep tasks organized and transparent. We received weekly updates and monthly performance reports without fail. All deliverables including blog posts, ad creatives, campaign launches, and SEO reports  were delivered on time or ahead of schedule.

Their team was highly responsive to our needs. Whether we requested last-minute changes to ad creatives or needed urgent keyword re-targeting, they addressed our concerns promptly and with a positive attitude. We always felt heard and supported.

What was your primary form of communication with OpenTeQ Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really impressed us about OpenTeQ was how well they understood digital marketing. They didn’t just run ads or post on social media—they made sure everything like SEO, social media, content, and paid ads worked together to help our business grow. They were great at looking at data and using it to make smart plans just for us.

Instead of using the same ideas for everyone, they made a special strategy that fit our brand, our audience, and our goals. They also talked to us often and took full responsibility for their work, which made them feel like part of our own team. Plus, they always shared fresh ideas and followed the latest trends to keep our marketing strong.

Are there any areas for improvement or something OpenTeQ Technologies could have done differently?

Just a small thing. At the start, we wish we had clearer goals to track progress. And sometimes, when things got busy, some design changes were a little late. But they fixed it and did better the next time.

BACKGROUND

Please describe your company and your position there.

I am the CEO at Tuition Hub which is an online tutoring service for school children and IT aspirants.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OpenTeQ Technologies, and what were your goals?

We wanted to attract more customers to our website and generate leads. We hired OpenTeQ for Search Engine Optimization (SEO) and Social Media Marketing (SMM).

SOLUTION

How did you select this vendor and what were the deciding factors?

We raised an RFP and shortlisted the most suitable vendors based on their proposals. After a series of discussions, we finalized OpenTeQ as they demonstrated relevant experience and matched our budgetary requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

to increase search engine rankings and rank our website on the first page. From a Social Media perspective, we wanted to connect with our target audience directly through paid ad campaigns and gain more subscribers for our online learning platform. Key Deliverables were to rank in the top 5 on Google for selected keywords and generate more than 5000 leads for our online platform.

How many resources from the vendor's team worked with you, and what were their positions?

• 1 Project Manager
• 1 Digital Marketing Executive 
• 1 SEO Analyst
• 1 Graphic Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We saw an increase in the number of visitors to our website and followers on our social media page from the first month. We also got more inquiries through our website and phone lines. Within 3 months of working with OpenTeQ, we were able to build a subscriber base of more than 5000 students on our online learning platform. Our search engine rankings are consistently in the top 5 for selected keywords.

How effective was the workflow between your team and theirs?

Collaborating with OpenTeQ was hassle-free. They worked with us like an extension of our own team. Due to weekly reports and coordination, we were always informed about the progress, which made it easier to work with them.

What did you find most impressive or unique about this company?

The OpenTeQ team was very transparent in their communication and was honest with us about what could or could not be achieved. This enabled us in understanding the SEO and SMM processes better and also have realistic expectations from the projects.

Are there any areas for improvement or something they could have done differently?

It took a few iterations for the team to understand our design aesthetic for social media posts. But this was overcome after a few discussions and the graphics delivered after that were customized to our exact standards.

BACKGROUND

Please describe your company and your position there.

Travend is one of the leading online travel agencies in the country. We facilitate bookings for flights, buses, hotels, and also complete holiday packages. As the founder of Travend, I have an extensive background in the travel industry. I decided to start this company to provide end-to-end travel services to customers. Our website provides numerous options all at one place for customers’ ease, making travel bookings hassle-free.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OpenteQ Technologies, and what were your goals?

Web Development Services The online travel business is very competitive and we needed an attractive and user-friendly website for our business. The backend for the website needed to have a robust architecture as well, because we deal with multiple channels and partners to provide the necessary information and services to our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on responses to our RFP, we shortlisted a few web development providers, including OpenTeQ. After the vendor interviews, OpenTeQ was a clear choice for us. They came across as knowledgeable, professional and experienced, and also put forth an impressive proposal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, OpenTeQ led a round of discussions to requirement gathering. This included all our products, service verticals, and payment portal needs. Next, OpenTeQ developed a wireframe for the proposed website and provided an outline of the backend website architecture.

We had detailed discussions about the workflows to make sure that there were no loose ends. OpenTeQ team provided options for the UI/UX designs. The website was completely customized keeping our brand ethos in mind. Finally, the website was tested and successfully delivered to us within the given timeframe.

How many people from the vendor's team worked with you, and what were their positions?

The team size was-3 members And the positions are Front end developer, Back end Developer and Tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website has greatly enhanced the user experience. Searching for travel options and confirmation of bookings has been greatly simplified. OpenTeQ also integrated payment gateways on our website to facilitate online payments by different modes like netbanking, credit/debit cards as well as UPI payments.

This has resulted in a better conversion rate for us, owing to the ease of use. We have also been able to scale with the new architecture that allows us to cater to a wider customer base and expand our business. This project with OpenTeQ has given us a good RoI.

Describe their project management style, including communication tools and timeliness.

OpenTeQ team provided options for the UI/UX designs. The website was completely customized keeping our brand ethos in mind. Finally, the website was tested and successfully delivered to us within the given timeframe.

What did you find most impressive or unique about this company?

The OpenTeQ team was very efficient in completing the project. What we liked most was that they gave us their honest opinion about technical issues and recommended the best options for us as a company. This helped us to get the best results in our given budget.

Are there any areas for improvement or something they could have done differently?

There were a few add-ons that we had not accounted for and were recommended later on. But because of OpenTeQ’s innovative approach, we could include the required tools to our website within our budget.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of VirtuallyThere Tech Pvt. Ltd

Describe what your company does in a single sentence.

its a platform with two aps and workflows, b2c and b2b apps integrated to webapp and third party chatbots. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpenTeQ Technologies to accomplish?

• design and development of the apps
• design and development of the website
• support and maintenance and future scope upgrades.

SOLUTION

How did you find OpenTeQ Technologies?

Referral

Why did you select OpenTeQ Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from OpenTeQ Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

its a membership drrive app with integrated with booking and ordering chatbots and a core web app and work flow and another app. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

usablity, funcationality receptive to improvements and changes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes and they were responsive to  feedback.

What was your primary form of communication with OpenTeQ Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

adapting to client requirements and problemsolving. 

Are there any areas for improvement or something OpenTeQ Technologies could have done differently?

not that we came across. 

BACKGROUND

Please describe your company and position.

I am the CEO of Rays Cap Company Inc

Describe what your company does in a single sentence.

We, of rays cap Company, Inc., are in the insurance business in the belief that people will continue to feel the need to share financial risk. We will seek all means to fill this need, which recognizes individual circumstances.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpenTeQ Technologies to accomplish?

• Web Application
• CRM
• Mobile Application
• Admin Dashboard
• Payroll
• LMS
• HRMS

SOLUTION

How did you find OpenTeQ Technologies?

Online Search

Why did you select OpenTeQ Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OpenTeQ Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OpenTeQ delivered excellent mobile applications, web applications, PWA, LMS, and CRM that helped us with our day-to-day operations. They provided software to automate inbound leads by creating business modules in the admin dashboard. They automated all our employee onboarding processes by providing HRMS. Several other modules, as per our business needs, were very minutely handled by the team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We could successfully automate our day to day employee activities, employee engagements and reduce manual effort that previously hampered our business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly efficient in delivering work on time. The quick and apt response by the tech team made the journey very smooth and simple. We had weekly review meetings and teams call to understand the workflow and address issues and requirements. The team looked into all our needs very patiently.

What was your primary form of communication with OpenTeQ Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

An intuitive interface, comprehensive features, robust security and seamless experience is the most impressive quality about OpenTeQ.

Are there any areas for improvement or something OpenTeQ Technologies could have done differently?

Nothing as such. They delivered more than our expectations. We highly recommend OpenTeQ to anyone looking for the best software development solutions in India and worldwide.

BACKGROUND

Please describe your company and position.

I am the Co Founder of Love Your Neighbour As Your Self Charitable Trust (LYNayct)

Describe what your company does in a single sentence.

Lynayct brings unequivocal commitment towards communities and civil society and aims at building a bridge between the needy and their supporters as well as their donors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpenTeQ Technologies to accomplish?

• Web Application
• MLM Application

SOLUTION

How did you find OpenTeQ Technologies?

Online Search

Why did you select OpenTeQ Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OpenTeQ Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Web Appliction
• Admin Dashboard
• MLM dashboard
• QA Testing
• Software maintenance
• Payment Gateway Integration
• Notifications
• Donation accpetence

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With our projects, we improved people's livelihood by accessing clean drinking water, health, education, and income.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They followed 5 steps Process Requirements Gathering Planning Execution Monitoring and Controlling Closure They delivered the applications on time, and they were efficient in completing each deliverable and meeting deadlines.

What was your primary form of communication with OpenTeQ Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the standout features of OpenTeQ is it's donation process. They provided simple and seamles process for donations for single time and recurring donations. They provided unique divisions for different type of donations which reduced errors and confusion while segregating the categories.

Are there any areas for improvement or something {provider_name} could have done differently?

They delivered all the requiements as discussed, we wolud highly recomend OpenTeQ to anyone who is looking for application services.

BACKGROUND

Please describe your company and position.

I am the Owner of Bajaj Techno Services

Describe what your company does in a single sentence.

Service Providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OpenTeQ Technologies to accomplish?

Website Design and Development

SOLUTION

How did you find OpenTeQ Technologies?

Referral

Why did you select OpenTeQ Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from OpenTeQ Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a small group of people, most of us into Electronic Service providers. After Corona 1st phase, we have decided to be available digitally, so that we can serve more people and get extra income. As part of Website Designing and Google Ads Management, we have approached OpenTeQ through reference. They actually explained clearly about everything and Not only google ads, we worked together on Fb Ads as well. I strongly recommend them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

OpenTeQ team designed and developed web application for us. Created Google ad Campaigns and FB Campaigns to reach more customers in our service sector. Because of Team's support, we gained lot of new customers in twin cities. Thank you very much OpenTeQ for your valuable Support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything they delivered on time as scheduled. I really appreciate their work and communication with us.

What was your primary form of communication with OpenTeQ Technologies?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very much clear about what needed to be done. They sat in customers head and think like a customer not like a developer. They taught me lot more things about Digital Marketing and everything.

Are there any areas for improvement or something OpenTeQ Technologies could have done differently?

No. Keep the good work team.

BACKGROUND

Please describe your company and your position there.

Shiva Clickz 97 is an end-to-end photography and videography agency based in Hyderabad. We provide photography and video services for all types of events and shoots.

From wedding events to corporate gatherings and custom photo and video shoots like real estate, product portfolios, fashion and more, our team has shooting and editing capabilities for all types of requirements. I started this company as an individual photographer and expanded it to a full-fledged professional agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OpenTeQ Technologies, and what were your goals?

Social Media Marketing Services Social media is the marketplace where customers today search for all types of services, including photo and video services. We wanted to improve our online presence and also explore paid social media advertising to attract new clients and expand our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended OpenTeQ by one of our clients. After discussing our needs with the OpenTeQ team, we were impressed with their knowledge and service portfolio. They provided quotes for a few different packages, including organic and paid social media activity. We chose the one most suitable for our requirements and budgets.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We wanted to improve our online presence and attract new customers using paid ads on social media platforms as well as search engines. The engagement with OpenTeQ aimed to increase brand visibility and generate leads.

1. The OpenTeQ team shared a strategy outline and defined the scope of work based on our requirements.
2. They helped us in improving our social media pages and profiles on various platforms like Instagram and Facebook.
3. The OpenTeQ team collaborated with us to shortlist image and video assets from our library of work. These were showcased on our social media accounts to create a stronger profile.
4. OpenTeQ team created an automated bidding system for pay-per-click ads that helped in getting ad spots on major search engines. Based on user personas these ads were also used for personalized display ads across websites.
5. For social media platforms, OpenTeQ created a roadmap for sponsored content and ads based on our budgets. These ads were created as per the social media platform, including YouTube.
6. A weekly reporting system was created by OpenTeQ to monitor the progress of all activities. Detailed progress reports were submitted and discussed to keep the process transparent.

Key Deliverables – Updating Social Media Profiles, Creating new content for social media, PPC campaigns, and Paid Social Media Advertising.

How many resources from the vendor's team worked with you, and what were their positions?

Digital Marketing Expert Senior Graphic Designer Digital Marketing Executive Content Writer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The number of inquiries increased immediately after the first PPC campaign. We also gained new followers on our pages across social media platforms. We were able to secure 5 new contracts within the first month after engaging with OpenTeQ.

How effective was the workflow between your team and theirs?

Our team was very comfortable working with OpenTeQ. They were cooperative and professional throughout the project.

What did you find most impressive or unique about this company?

As a photography agency, we have limited experience with IT technology space. The OpenTeQ team was always available to address our queries and helped us in understanding all activities that were undertaken during the project.

Are there any areas for improvement or something they could have done differently?

Personalization took some time to perfect. In the initial week, we got a few unproductive and cold leads. OpenTeQ took this feedback and made changes to the display ad efforts which quickly reflected in the lead generation.

BACKGROUND

Please describe your company and your position there.

Idealogic Technologies is a comprehensive IT solutions and services provider. We cater to cutting-edge as well as conventional requirements. Our portfolio of services ranges from application development, quality assurance and digital marketing services to IoT, Blockchain and Robotic Process Automation.

We have also developed off-the-shelf solutions for poultry, healthcare, education and training.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OpenTeQ Technologies, and what were your goals?

Custom Application Development Applications are helping businesses carry out everyday activities with efficiency. We wanted additional resources to develop an Office Inventory Management Application.

This would enable better management of office items like stationary, computer hardware, office supplies etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to OpenTeQ through our networks. We asked for a detailed proposal and cost estimation. We also had discussions to understand OpenTeQ’s competencies. We were happy with their team’s professionalism and knowledge about the subject. Additionally, their quotes were competitive. So we decided to engage OpenTeQ for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to develop a comprehensive Office Inventory Management Application that could be used on the web. The application also required features like notifications and reminders as well as shareability of data between different users across the office.

1. OpenTeQ conducted a series of discussions for requirement gathering with our teams. This was used to design the roadmap for app development.
2. They submitted detailed workflows for our approval based on which the functionalities of the application would be designed.
3. OpenTeQ’s UI/UX team shared design samples for finalizing the look and feel of the application.
4. After freezing the workflows and confirming the UI design, OpenTeQ moved on to creating the application.
5. We had regular status meetings where developed functionalities were demonstrated. Any change required was incorporated.

Key Deliverables were – Workflow Design, Application Development, UI/UX Design Tools Used – To be added by OpenTeQ

How many people from the vendor's team worked with you, and what were their positions?

To be answered by OpenTeQ

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app developed by OpenTeQ was extremely user-friendly. We were able to quickly launch it for office inventory management. This application helped in streamlining the inventory management process for all office supplies across various departments. It enabled administrative teams to proactively order items through notifications and reminders.

Describe their project management style, including communication tools and timeliness.

Communication was transparent throughout the project period. OpenTeQ provided a single point of contact which made all communication streamlined and focused. We also had regular review meetings which helped us in keeping track of the project.

What did you find most impressive or unique about this company?

Their technical expertise and the ability to deliver best-in-class solutions at competitive budgets were most impressive.

Are there any areas for improvement or something they could have done differently?

It took a few discussions to get the UI customized to our preferences. But these were features we needed that had to be coded and were not off-the-shelf. Once the OpenTeQ team found a way to realize these features, the output was quick.

BACKGROUND

Please describe your company and your position there.

Cyber Allegiance is an End-to-End Infrastructure Security services firm that helps to secure business transformation in the security posture. We Provides a platform to secure your organization as well as to encourage students or employees to boost their career in the field of cybersecurity.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OpenTeQ Technologies, and what were your goals?

There is increasing competition in the market today and we wanted to create an online presence to engage with potential customers. We had a limited digital presence and not many online activities to reach our target customers. The need was for a strategic partner who could provide end-to-end digital marketing services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We called for proposals and shortlisted three vendors who met our criteria. Furthermore, detailed vendor interviews were conducted, in which we chose OpenTeQ as our digital marketing partner. The OpenTeQ team was professional and understood our requirements clearly. They were also accommodating about our timelines and met our budgetary requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

1. The OpenTeQ team conducted a competitive analysis to identify competitors and market leaders. The reports were shared with us with a strategy outline that specified the scope of our digital marketing activity.
2. They worked closely with our team to understand our requirements and values. They used this information to revamp our website with a more modern design and user-friendly content. They optimized our website for SEO as well.
3. OpenTeQ created an automated bidding system for PPC to help us maximize our RoI from online ads. Campaigns were created by them targeting different client personas.
4. Our Facebook and LinkedIn pages were updated by OpenTeQ. This enabled us to connect with target customers on social media and also promote our internet services. We especially used these platforms for discounts and special offers promotions, which were highly successful.
5. OpenTeQ provided a weekly analysis of all activities in the form of digital marketing reports. Changes to campaigns were made based on these reports.

How many resources from the vendor's team worked with you, and what were their positions?

6 Members. 1 Digital Marketing Manager 1 Sr. Digital Marketing Executives 2 Jr. Digital Marketing Executives 1 Developer and 1 Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We received a lot of inquiries from Google Ads. We were able to increase the number of commercial clients by 3x within 3 months since starting the engagement with OpenTeQ. Integration of WhatsApp on the website and social media enabled us to respond to customers quickly and resolve their queries.

Due to this, we have been greatly able to increase customer satisfaction. Digital marketing services by OpenTeQ have given us a new platform to engage with our customers and easily communicate with them. This has helped us in improving our brand value in the city.

How effective was the workflow between your team and theirs?

OpenTeQ team has been transparent in communication from the beginning of the project. They have understood our requirements well and have kept us informed about all activities at regular intervals. Coordinating with their team has been very easy, as they were proactive and responsive.

What did you find most impressive or unique about this company?

OpenTeQ Technologies' team is technically very proficient. They were quick to respond to our queries and suggested apt solutions for all our requirements. It was easy to work with them, which reduced hassles for us.

Are there any areas for improvement or something they could have done differently?

There was a learning curve with PPC ad campaigns initially, where we were not getting desired results. But OpenTeQ team was quick to take corrective action and change their approach. After which we saw an exponential increase in inquiries through our website and phone.