NXT LABS

BACKGROUND

Please describe your company and position.

I am the CEO of Lomar

Describe what your company does in a single sentence.

The past meets the future in Lomar modern designs; our Thobes gives you the freedom to move And ignite your creative sense. We redefined male elegancy by redefining the Thobe. We rephrased the vocabulary of the Thobe to compliment your life style, to strength your ties with you heritages and wear your Thobe with pride.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We wanted to integrate blockchain technology into our retail operations to trace each product from the source to the final customer.
• Our main goals were to ensure product authenticity, enhance customer trust, and simplify data sharing across departments.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by analyzing our current operations, then designed a blockchain architecture tailored for retail. Their work included smart contract development, backend integration, and a dashboard for real-time tracking. They also provided training for our internal team so we could manage the platform independently after deployment. Everything was clearly documented and delivered within the expected timeframe.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the blockchain system, we noticed a huge improvement in how we manage and verify our supply chain data. It became easier to trace each item, and customers appreciated the added transparency.

Our team also saved time and reduced manual errors since the system automatically records and validates each transaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized. We had weekly updates, clear timelines, and open communication through Slack and email. They were responsive whenever we needed clarification or quick changes.

Every milestone was delivered on time, and they made sure we understood each stage before moving forward.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to simplify complex blockchain technology for a non-technical team like ours stood out. They didn’t just deliver a product — they made sure it solved real business problems and aligned perfectly with our retail goals. They combine technical skill with business understanding, which made all the difference for us at Lomar.

Are there any areas for improvement or something NXT LABS could have done differently?

The experience was excellent.

BACKGROUND

Please describe your company and position.

I am the Executive Director of The stissing center

Describe what your company does in a single sentence.

We are a new not-for-profit performance space in Pine Plains, New York, featuring live music, dance, drama, film, and community events. Renovated 106-year-old building with a new stage, old tin ceilings, and dramatic acoustics. See our website for the complete schedule! Like, share, and support! Tickets for all shows and events are available at TheStissingCenter.org. Our mission statement: Impact. Partner. Create. The Stissing Center seeks to positively impact our community by partnering with artists, individuals, and organizations to create meaningful programs, events, and opportunities. As a center for diversity, culture, and civic life in a small town, The Stissing Center aims to support local economic revitalization and job creation in Pine Plains and the surrounding Hudson Valley region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We needed a full redesign of our performing arts website to make it more modern, accessible, and easy to navigate for our visitors.

SOLUTION

How did you find NXT LABS?

• Online Search
• Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT Labs handled the entire web design process from concept to launch. They worked on a new layout, color scheme, and content structure that reflected the creative nature of The Stissing Center. The team developed a responsive website, integrated our ticketing system, and optimized it for search engines. They also provided guidance on maintaining the site after handoff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website, we saw a noticeable improvement in engagement. Visitors now spend more time exploring events and learning about our programs. The ticket booking process is much smoother, and we’ve received positive feedback from our patrons about the new design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication was clear and consistent throughout the project. We had weekly check-ins where they walked us through progress updates and collected feedback. They delivered each milestone on schedule and made adjustments quickly whenever we needed changes.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NXT Labs stood out for their ability to combine creativity with functionality. They took time to understand our audience and built a design that feels personal and authentic to who we are. Their professionalism and attention to detail made the process smooth and stress-free.

Are there any areas for improvement or something NXT LABS could have done differently?

othing major comes to mind. A slightly faster turnaround on the final testing phase would have been nice, but it didn’t affect the overall delivery.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Abyat

Describe what your company does in a single sentence.

Welcome to ABYAT – Home of Homes Creating Beautiful Homes Since 2005 Our Foundation At ABYAT, we believe that creating your dream home should be a joyous journey. Our mission is to simplify the complexities of home finishing and furnishings, transforming them into a delightful experience for our customers. We're here to make every day you spend in your dream home feel magical, surrounded by beauty and comfort that speaks directly to your heart. ABYAT has established itself as a leader in the home finishing and furnishing industry. With a steadfast commitment to excellence, we promise to the best in quality, style, and value to our customers. We strive to ensure that every product and service we provide is a testament to our commitment to your home’s beauty and comfort. Our Expansion ABYAT's growth reflects our deep dedication to our vision of being in the Lead, in every Mind, in every Home. We are consistently expanding our reach across the region with megastores and e-commerce operating in Saudi Arabia and Kuwait. Our expansion is active, with plans to launch additional megastores across Saudi Arabia, Qatar, and the UAE within the next 3 years. Join Our Team ABYAT prides itself on its diverse workforce, consisting of over 2,200 dedicated employees from more than 35 different nationalities across Kuwait and Saudi Arabia. Our people-centric approach fosters a supportive and inclusive environment where everyone feels valued and empowered. At ABYAT, we offer a supportive workspace that encourages personal and professional growth, making it an ideal setting for those who aspire to excel and contribute to our shared vision.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• At ABYAT, our main goal was to redesign our website and digital platform to give customers in Riyadh and across Saudi Arabia a seamless online shopping experience. We wanted a modern UI/UX that matched the scale of our physical stores while also making the website easier to navigate.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged NXT Labs to redesign ABYAT’s online store and digital interface. The scope included: A new UI/UX design with a clean, modern, and user-friendly layout.Mobile-first design with responsive functionality.Simplified navigation and search features for thousands of products.An improved checkout process to reduce cart abandonment.Usability testing to ensure the design met customer needs.The project lasted 4 months, with a team that included a dedicated project manager, designers, and developers who collaborated directly with our internal IT and marketing teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bounce rate decreased by 48% after the redesign.
Mobile conversions increased by 38%, addressing our biggest traffic source.
Session duration increased by 52%, showing customers were spending more time on the site.
Cart abandonment dropped by 33% thanks to the new checkout flow.
Customer satisfaction scores improved by 87% in post-launch surveys.
Overall, our online sales increased by 28% in the first three months after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Around 92% of deliverables were delivered on time, and whenever there were delays, NXT Labs communicated proactively and resolved them quickly. They were highly responsive, with 100% of inquiries addressed within 24 hours. We collaborated through Slack, Zoom, and email, and their team always kept us updated on milestones.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part was how NXT Labs translated ABYAT’s physical retail brand into a digital experience that felt just as engaging. They didn’t just design a website—they created a user journey that reflected the ABYAT brand while making shopping simple and enjoyable. We’d rate their understanding of brand translation and user experience at 95%.

Are there any areas for improvement or something NXT LABS could have done differently?

Overall, we were very satisfied. The only area for improvement would be to provide more post-launch analytics training for our internal team, but this didn’t affect the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Mobile Developer of Kedy.ai

Describe what your company does in a single sentence.

"Kedy AI" is an Online Cloud/Browser based Video Editor Software, a monthly subscription based service which supports auto subtitles, auto translations, AI Voiceovers, collaborative remote video editing and AI generated video content with our AI director tool. We provide following features : - Auto Subtitles - Auto Translations - Subtitle Editor - Online Collaborative Editing - AI Voices - Text To Speech - AI Image Generated Content for your videos - Transform Landscape videos to Portrait - Convert video content to other formats - Free Stock Videos, Images and Audio - Add Transitions to your videos - Add Emoji to your videos - Add Text to your videos - Add Color filters to your videos - Add Templates to your videos - Add Webcam and Screen recordings to your videos - Add hand drawings to your videos - Audio Noise Removal for your videos - Add layers to your video project - Add green screen video to your video project

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• Our primary goal was to redesign Kedy.ai’s website to reflect our growth and position as an AI-powered solutions provider.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

Referred to me

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired NXT Labs to completely redesign our corporate website.

Their work included: A full redesign of the user interface and user experience.

Mobile optimization to ensure responsiveness.

Migration of our existing content to a more scalable CMS.SEO-friendly architecture and faster loading speed.

Integration with our CRM and marketing automation tools.

The project lasted about 4 months, and we collaborated closely with a dedicated designer, two developers, and a project manager from their team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website bounce rate decreased by 55%.

Average session duration increased by 65%.

Page load speed improved by 72%.

SEO visibility grew by 48% within the first three months.

Lead conversion rate improved by 40%.

Overall, we estimate a 90% satisfaction rate with the final design and performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very effective. About 93% of deliverables were delivered on or before deadline. The team used Slack, Trello, and Google Meet to stay aligned with us, and they were responsive in under 24 hours 100% of the time. Their structured approach gave us confidence that the project was under control from start to finish.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how well NXT LABS understood our industry and brand identity. They translated our complex AI solutions into a clear, modern website that resonates with both technical and non-technical audiences. Their ability to combine creative design with technical expertise was outstanding. I’d rate their design and execution 95% impressive compared to other agencies we’ve worked with.

Are there any areas for improvement or something NXT LABS could have done differently?

Nothing significant—overall, we were highly satisfied. If anything, adding more post-launch training resources would have been helpful, but this did not affect the success of the project.

BACKGROUND

Please describe your company and position.

I am the Business Head of Namshi.com

Describe what your company does in a single sentence.

Namshi is the Middle East's largest online fashion shopping hub for women, men, and kids. Since 2011, we have grown to offer an extensive selection of leading brands. We're on a mission to deliver the wardrobe for the region’s change. To ignite a new generation of personal expression through style. We are dynamic, bold, fun, and rebellious, just like the wave of change in our new generation. Everyone has style, and we’re promoting individualism. We encourage every person to be who they are, express it and live it to the max. Through style, to highlight our offering and emphasize our fashion. Namshi is part of the noon Group.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We hired Nxt Labs to improve the overall design and user journey on Namshi.com.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

Referred to me

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nxt Labs handled the full UI/UX redesign of Namshi.com. The scope included 40% wireframing and prototyping, 35% high-fidelity UI design, 15% user testing, and 10% developer handoff support. Key deliverables were a complete set of redesigned product pages, a new checkout flow, updated navigation menus, and style guidelines. About 90% of deliverables were delivered on the first submission, and the remaining 10% required minor adjustments based on our feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Nxt Labs redesigned Namshi.com, we saw a 45% increase in user engagement, checkout completion improved by 25%, and bounce rate dropped by 30%. Around 90% of customer feedback was positive on the new design. Our internal dev team also reported that about 85% of the design handoff files were easy to implement without extra clarification.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nxt Labs managed the project using Figma for design, Slack for communication, and weekly Zoom check-ins. About 88% of tasks were delivered on time, while the other 12% had minor delays but didn’t block progress. They were responsive — around 95% of our requests were answered within 24 hours and they adjusted priorities quickly whenever we needed changes.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to connect design decisions with real business goals. About 70% of their design suggestions directly improved our conversion metrics, while the other 30% focused on user satisfaction and engagement. Their turnaround speed was also impressive — they delivered key prototypes about 20% faster than we expected.

Are there any areas for improvement or something NXT LABS could have done differently?

One area they could improve is documentation. About 15% of the handoff files needed extra clarification for our developers, which slowed implementation slightly. Also, about 10% of the user testing reports could have been more detailed. That said, once we flagged it, they fixed things quickly.

BACKGROUND

Please describe your company and position.

I am the Entrepreneur, Founder, Chief Executive Officer of University of Michigan

Describe what your company does in a single sentence.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. Why Work at Michigan? Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We needed IT staff augmentation support at the University of Michigan to fill in key skill gaps in our technology team.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled the full cycle of staffing from shortlisting candidates, onboarding them quickly, and making sure we had the right technical fit. About 90% of the hires matched perfectly with our requirements, and only about 10% needed adjustment after feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Nxt Labs, our delivery timeline improved by about 35%, team workload was reduced by 40%, and overall efficiency increased by around 30% compared to before. About 85% of project tasks were delivered on time, and we achieved a 95% talent match rate with the staff they provided.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was effective. We used Slack for daily updates, Zoom for weekly calls, and a shared dashboard for tracking tasks. About 85% of deliverables came on time, while the other 15% were only minor delays that didn’t affect overall progress. They were responsive to our needs — usually replying within a few hours — and adjusted resources quickly when we requested changes, with around a 90% success rate in meeting urgent requests.

What was your primary form of communication with NXT LABS?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to scale resources quickly — sometimes within 48 hours — was outstanding. Around 95% of the time they provided talent faster than expected, which really made a difference.

Are there any areas for improvement or something NXT LABS could have done differently?

They could improve documentation. About 20% of the reports lacked detail, which made us request clarifications. But once flagged, they fixed it.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Group CEO, PROVEN Arabia | بروفن العربية

Describe what your company does in a single sentence.

Proven Arabia is a holding company based in Saudi Arabia with a number of brands offering a diverse spectrum of consulting and solutions. We help organisations from across the globe unlock opportunities through consulting and advisory with a range of business services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• To build and launch new Ai app with high functionality that helps responds to client's messages

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

to build and launch new Ai like app with high functionality to help respond to clients messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting deadlines

code quality

communication

development skills 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the items were delivered on time. Additionally, the team was always ready to handle any issue that came during the development.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NXT LABS provided a skilled and hardworking team that did a great job from start to finish. They've handled their tasks well, finished everything on time, and didn’t need much supervision. The team was easy to talk to and always ready to go over the details. Their quick replies helped keep the project moving smoothly.

Are there any areas for improvement or something NXT LABS could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CFO of AlKhair Capital

Describe what your company does in a single sentence.

 The company seeks to provide the market with an integrated and comprehensive range of Shari’ah compliant investment products and services, with an emphasis on delivering exceptional value and tailored solutions to clients and shareholders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We needed a mobile app that could simplify access to our services for both retail and high-net-worth clients. The main objectives were to build a secure login experience, enable users to monitor and manage their portfolios in real time, and provide a direct messaging line to financial advisors. In addition, we wanted to integrate live market feeds and personalized content based on user preferences—features we had never offered in a mobile format before.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was highly detailed and business-critical. They began with stakeholder interviews and competitive analysis, which helped shape our app’s key features. The deliverables included a sleek iOS and Android app, integration with our backend systems, secure biometric login, live portfolio tracking, transaction history, push notifications for key market movements, and a lightweight messaging feature connecting users with our advisors. A standout deliverable was the “Smart Insights” module—an AI-powered feature that analyzed client investment patterns and pushed personalized alerts or suggestions, which our clients loved. They also developed an internal admin panel for us to monitor app usage and configure content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shortly after launch, we noticed a significant boost in client engagement via mobile—users were logging in more frequently, exploring features, and initiating portfolio adjustments through the app. The direct chat option led to better client-advisor communication, and our support center received fewer basic queries because clients could now access the information themselves. Internally, our sales team appreciated the client behavior insights from the admin panel, which informed their outreach strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was impressively agile and well-structured. We had weekly syncs where they demoed progress, raised blockers early, and continuously iterated based on our feedback. One memorable moment was when we had a compliance update from our regulator mid-project—NXT Labs quickly realigned priorities and fast-tracked a secure audit trail feature to ensure we stayed compliant without derailing our schedule. Their flexibility and communication kept everything moving without tension.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really impressed us was how user-centric and financially literate their team was. They didn’t just build what we requested—they helped us think through what our clients would actually use and appreciate. Their UI/UX team conducted test sessions with real clients, gathering direct feedback that reshaped some core user flows, including a simplified portfolio visualization that clients found much easier to understand. They were tech-savvy, but never lost sight of the end user.

Are there any areas for improvement or something NXT LABS could have done differently?

The only area for slight improvement would be post-launch reporting—while we received general usage data, more structured monthly analytics dashboards would’ve helped us track feature adoption at a glance. To their credit, once we requested this, they started designing a lightweight solution that we’ve since been testing internally.

BACKGROUND

Please describe your company and position.

I am the Director of Lucidya

Describe what your company does in a single sentence.

The leading platform for analyzing social media sites in Arabic using artificial intelligence technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We wanted to build the first version of our technology before going to market and thus have decided to outsource this task to NXT LABS.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT LABS had first to assimilate our vision and expectation about our platform design and technologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 We had very good feedback from investors and partners whom ran an tech audit on the platform to prove its robustness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT LABS respected all deadlines and submitted the project in time although we had many iterations throughout the building process.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found that NXT LABS had a high level of expertise in their domain, which allowed us to build an innovative platform.

Are there any areas for improvement or something NXT LABS could have done differently?

For now, everything seems perfect.

BACKGROUND

Please describe your company and position.

I am the President and Executive General Manager of telecommunications company. 

Describe what your company does in a single sentence.

We're a critical communications technology company, providing integrated solutions with legendary reliability and support. Our company's integrated communications systems combine IP-based dispatch, NG9-1-1 call-taking, voice logging, and IP fire station alerting systems, CAD, mapping, automatic vehicle location (AVL), and video surveillance and security solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• As a provider of mission-critical communications solutions for public safety agencies, we operate in an environment where reliability, speed, and interoperability are non-negotiable. We identified a pressing need to modernize one of our internal dispatch software platforms used by emergency response centers. The legacy system, though robust, lacked the flexibility, scalability, and user experience today’s operators demand. Our goal was to partner with a firm that could help us rebuild this software from the ground up, adding modern features such as real-time system monitoring, intuitive UI/UX, enhanced data synchronization, and seamless integration with third-party systems. We hired NXT LABS to help us not just modernize the technology stack, but design a future-ready platform that could scale with our public safety customers' evolving needs.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT LABS approached the project with a high degree of professionalism and technical maturity. From the very beginning, they demonstrated a deep understanding of not only software development best practices, but also the unique operational needs of the telecommunications industry—especially in public safety.

Scope of Work and Key Deliverables:

• Discovery & System Redesign: They conducted extensive interviews with our stakeholders, including on-the-ground dispatchers, to identify usability pain points. This informed a complete UX/UI redesign that focused on clarity, low cognitive load, and rapid input response.
• Custom Software Architecture: NXT LABS re-engineered our platform with a modular, microservices-based backend architecture. This allowed for greater resilience and faster updates, which is essential in mission-critical environments.
• Integration Layer: They built a middleware solution that enabled seamless interoperability with existing communication systems, GIS mapping tools, and radio management software—eliminating previous workarounds and compatibility headaches.
• Real-Time Features: A highlight was the development of a real-time monitoring dashboard with alert triggers and status indicators, which significantly improved our incident management capabilities.
• Security & Compliance: Given the sensitive nature of our work, NXT LABS embedded robust encryption protocols and followed CJIS-compliant development practices, reassuring our partners and government clients.

An unexpected but welcome contribution was when they built an offline mode that allowed dispatchers to retain partial functionality during internet or system outages, a lifesaving feature for rural or disaster-prone areas.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While our internal metrics showed strong improvements across system uptime and response speeds, the most noticeable change came from the user feedback we received from emergency dispatchers. Reports of UI confusion dropped dramatically, and training times for new operators were cut significantly.

We also saw a marked improvement in system reliability during stress testing and real-world incident simulations—especially under concurrent user load and data transmission spikes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT LABS maintained a clear, organized, and collaborative project management style. They worked in agile sprints, providing us with weekly progress demos, a shared roadmap, and dedicated Slack and Jira channels for quick coordination.

They were incredibly responsive to change requests, even when those came mid-sprint. At one point, we had to prioritize a government integration earlier than scheduled, and their team adjusted seamlessly without missing any deadlines.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their user-first approach. It wasn’t just about writing code—it was about solving real-world problems. The way they incorporated direct feedback from dispatchers into the product design showed that they weren’t just building software—they were building trust and empathy into the system.

Also impressive was how they anticipated long-term maintenance needs by creating documentation and onboarding materials that made internal handoff easy for our tech support teams.

Are there any areas for improvement or something NXT LABS could have done differently?

Nothing to improve in NXT LABS