The NineHertz

BACKGROUND

Please describe your company and your position there.

I am the Director at Sethi Securities Pvt Ltd and Co-Founder .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We run a Finance company serving under Non Banking Financial services in India. We provide loans at a certain percentage to the customers under Vehicle ,Housing , Personal , Gold and Mortgage.

We wanted to create a complete all in one software to manage our end to end services while we provide Hassle free loans to our customers . Software is basically a web App which allows our employees to look for customers Loan Account Statement , Incoming EMI , Lapsed EMIs , print Cheque for Loans , generate interest certificate , checking eligibility , uploading papers etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched over internet and found Nine Hertz over clutch where we contacted them and few other vendors and after thorough discussions over requirements and proposed solution we concluded Nine Hertz as our best option.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As described above we needed a complete end to end solution serving our needs to provide hassle free loans to our customers. Scope of work included requirement documentation , SRS , FRS , UI/UX diagrams , front end and backend end development , DevOps and post maintenance .

Technologies / Tools used were Figma for UI/UX , Node.JS and PHP7 for Backend programming , MongoDB for Database development , Angular for front end and AWS for hosting services .They also used GIT for code repository.

How many people from the vendor's team worked with you, and what were their positions?

• 2 Business Analysts ( Pre and Post )
• 1 Database Architect
• 2 front end developers
• 2 Backend Developers
• 2 UI/UX team members
• 2 Quality Assurance Team members .

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes , Absolutely . We loved the way software is working . Earlier it was a struggle having all the paperwork done manually and printing loan cheques individually. With the use of the software we developed, our productivity has raised by more than 60%.

Describe their project management style, including communication tools and timeliness.

Right from inception of our engagement we have few team members from the Pre sales team and then later on Product Development team was brought in . We used to communicate through Basecamp and Slack for project management and communication respectively . Also Used GIT for code repository.

What did you find most impressive or unique about this company?

They were attentive to details and had domain knowledge. Though the team didn't had much information about Banking and loans but they did their homework well in advance before initiating the project development .This also helped us with right suggestions at the right time.

Are there any areas for improvement or something they could have done differently?

Nope , everything went well and I am sure they would continue doing the same.

BACKGROUND

Introduce your business and what you do there.

I am the director of a gaming startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We wanted to develop a mobile application for our gaming application. We also needed a good team that specializes in blockchain development, so they could help us integrate non-fungible tokens (NFT) into our game.

SOLUTION

What was the scope of their involvement?

We collaborated with The NineHertz to develop a mobile application, including an iOS and Android version, for our blockchain-based game. They focused on building both the app and the game, which is a complete multi-level game where users can earn NFTs and use them to buy in-game items. We requested some add-ons as well, and they didn’t overcharge us for that.

They also provide us with maintenance and marketing support, but we’re still assessing the requirements for the latter.

What is the team composition?

We work with 7–8 people from their team, including project managers, technical support managers, and sales personnel.

How did you come to work with The NineHertz?

I found them through a Google search.

How much have you invested in them?

We’ve spent around $100,000 so far.

What is the status of this engagement?

We started working with them in June 2021, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re 100% satisfied with their work. They’ve been providing quality services, meeting our requirements, and performing up to expectations — they’re such a great team to work with.

How did The NineHertz perform from a project management standpoint?

They’re managing the project really well — they work in sprints and deliver accordingly. They have their own project management tool that we primarily use for communication, but we also coordinate through phone calls and WhatsApp at times.

What did you find most impressive about them?

Their ability to understand and meet our requirements has been truly impressive. Their knowledge of blockchain technology is also higher than most companies.

Are there any areas they could improve?

They have a really good team, but it’d be nice if they could finish the project in a shorter amount of time. We want to start marketing the app as soon as possible.

Do you have any advice for potential customers?

I definitely recommend working with them — they’ve delivered what we had in mind.

BACKGROUND

Introduce your business and what you do there.

I’m one of the two co-owners of a mobile gaming company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We needed their team to develop our 3D-friendly gaming application.

SOLUTION

What was the scope of their involvement?

The NineHertz built our iOS- and Android-friendly gaming app from the ground up, incorporating our preferences in functionality and design. They relied on Laravel, PHP, and MySQL in building our database components and used JavaScript to develop the app’s web admin panel.

What is the team composition?

We worked with about five resources from The NineHertz and were mainly in contact with three of them.

How much have you invested with them?

We spent about $100,000.

What is the status of this engagement?

The project ran from November 2020–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The NineHertz built every component of the app according to our standards and timelines. In terms of their delivery rate, they never made a promise they couldn’t keep, which helped us meet all our target dates and implement necessary changes. Overall, their timeliness and capacity to generate accurate estimates were especially instrumental in our success.

How did The NineHertz perform from a project management standpoint?

We communicated via ActiveCampaign and Skype meetings. From a project management perspective, The NineHertz met our expectations with their prompt updates and thorough communication.

What did you find most impressive about them?

We’re most impressed with their outstanding turnaround times and insightful suggestions, which allowed us to refine our scope and product. The NineHertz was a superb team with in-depth knowledge and expertise and even more impressive customer service — I couldn’t say enough great things about them.

Are there any areas they could improve?

They were an offshore and overseas team, so we needed to make adjustments to accommodate our time zone differences.

Do you have any advice for potential customers?

Give clear requirements and welcome any scope changes that you encounter along the way.

BACKGROUND

Please describe your company and your position there.

I am the owner of Quizicon PRIVATE LIMITED.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

Our plan was to lunch an App which can provide quizzes on GK, Politics, Science, Social Science, Maths, English, Hindi, History and other main subjects. The quizzes need to get answered in a particular duration. To win users need to be very quick and accurate. The team worked on our idea to implement the app

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for potential providers on Google & other business directories and came across NineHertz's profile. We checked their expertise, their product & their reviews. We finalized Ninhertz out of 12 other service providers we initially shortlisted, based on their understanding of our idea & their offered services

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the initial scope was finalized and we hired Ninehertz, there were several meetings to finalize the features of our app. Everything we wanted was properly described as features. The relative design samples were very aligned with our vision, we only had to provide nomial feedback in the process. Everything was taken care of.

How many resources from the vendor's team worked with you, and what were their positions?

For our project, a team of 6-7 members was assigned including the developers & designers. We had one project manager assigned for the communications & handling

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The work done on our product is great. We are very pleased with the overall product they delivered for us. They do well at providing maintenance and support, resolving issues very quickly. Our user feedbacks have been very satisfactory.

Describe their project management style, including communication tools and timeliness.

They managed the project tasks really well, along with maintaining the timeline for this. The collaboration tool, Active Collab, was a great help in keeping everything in one place & tracking the progress in a timely manner.

What did you find most impressive or unique about this company?

We were impressed with their ability to come up with great solutions whenever we encountered problems

Are there any areas for improvement or something they could have done differently?

We are very happy with our experience.

BACKGROUND

Introduce your business and what you do there?

I’m a software developer for a UX design and development studio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We were looking to extend our team for mobile development projects for our clients.

SOLUTION

What was the scope of their involvement?

We’ve collaborated with The NineHertz to develop and design various mobile applications, including an online help portal app. Most recently, we built a food delivery app with two sides, one for restaurants and one for customers. This app was built in React Native, and we used Laravel to build APIs for the server side of it.

Customers can browse the menu, place their orders, and see estimated delivery times. When the restaurant receives an order, they confirm it and proceed to prepare and deliver the food. Customers are notified when the order is on the way.

What is the team composition?

We work with a project manager who is our main point of contact, two mobile app developers, a backend developer, and a tester.

How did you come to work with The NineHertz?

We found The NineHertz online. We liked their flexibility, and we felt they would be a good fit for us.

How much have you invested with them?

We’ve spent $80,000.

What is the status of this engagement?

We began working together around March 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The NineHertz works diligently to meet deadlines and produce quality and bug-free products. The food delivery app was launched two months ago, and it has already had 10,000 downloads.

They test twice before delivery, so we haven’t had any crashes. They also have excellent processes in place, from planning and gathering requirements to testing and delivering the products. We’re quite happy with the partnership overall.

How did The NineHertz perform from a project management standpoint?

We work well together, planning out project milestones and timelines. The NineHertz tends to finish ahead of schedule, and they respond well to feedback. We use ActiveCollab for project management, and we communicate via phone, WhatsApp, and email.

What did you find most impressive about them?

The NineHertz has a large pool of developers, so they can choose the right resources for each project.

Are there any areas they could improve?

We had some delays due to communication issues in the past, but they’ve been resolved by having a secondary project manager available whenever our main point of contact is unavailable.

Do you have any advice for potential customers?

Dive into the requirements and details of your project from the start to avoid changes and delays during the process.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of a gaming app company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

They’re helping me with app development.

SOLUTION

What was the scope of their involvement?

The app is intended for use on multiple platforms including Android. They broke the process down into several sections that they tackle individually. After they complete each part of the process, we review their work together and they incorporate my feedback into the app.

What is the team composition?

I’ve worked with five to ten members of their team throughout the development process.

How did you come to work with The NineHertz?

I explored several other potential partners. However, they had glowing reviews and were clearly experienced in the field of gaming app development.

How much have you invested with them?

I’ve spent about $25,000 with them.

What is the status of this engagement?

We’ve worked together since January 2021. We should be finished by now, but I asked them to make changes towards the end of the development process.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been really satisfied with what they’ve delivered. Once they make the changes I’ve requested, it’ll be even better.

How did The NineHertz perform from a project management standpoint?

They’ve done a great job. They provided a project overview at the beginning of the engagement and stuck to this timeline. We communicate via WhatsApp. Despite a major time zone difference, they always respond promptly.

What did you find most impressive about them?

Their convenience, gaming development experience, and price all help them stand out.

Are there any areas they could improve?

No, I can’t think of anything. As a first-time app developer, they were really helpful to me.

Do you have any advice for potential customers?

Be clear about what you’re looking for. They’ll let you know if they can do it as well as how long it’ll take them to complete. For gaming app development, they’re the perfect company.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of the company. We’re developing a beauty app in the Dominican Republic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz? 

They’re helping us develop an on-demand beauty app. Users can ask for a service and independent providers will provide it. We get a percentage of the cost of every appointment.

SOLUTION

What was the scope of their involvement?

After agreeing to a budget and submitting a payment, The NineHertz had us meet with their team leader and programmers, who communicated how the process would work. We started with the design, and then they added all the functions of the app that I described. I also explained the general process of using the app from the user’s point of view. 

The most important feature is that the user can make an appointment, and that process sends a signal to all the nearby service providers, who then can accept or reject that appointment. After the appointment is accepted, if the service provider decides to cancel it, then that sends another signal and someone else will take over the job. This sequence makes for a simple, automatic process. 

Another important capability we’re working on is a payment gateway that will allow users to pay directly in the app. The solution is for iOS and Android. The NineHertz is working in React Native. We’re starting in the Dominican Republic, but if it goes well then we’ll expand country by country. 

What is the team composition?

I mostly talk to a project leader and a project manager, but there’s also a UI/UX designer, a programmer, a tester, and more. In total, we’ve interacted with 7–8 people. The NineHertz has a senior programmer that works on multiple projects and several junior programmers who focus on individual projects. They have a sizable team. If one of the junior resources assigned to our project has an issue, then they can ask the senior programmer for help. 

How did you come to work with The NineHertz? 

I looked for local development companies, but there weren’t many app development options in the Dominican Republic so I started looking online. I liked The NineHertz’s proposal, and they were clear about their rules and processes. Their sales team was very responsive as well. 

How much have you invested with them?

We’ve spent around $50,000 so far. 

What is the status of this engagement?

We’ve been working together since August 2020. The app is nearly complete, and then we move into six months of support from The NineHertz. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The NineHertz has been good so far. Progress is coming a bit slower than we expected, but that happens with app development according to what I’ve read. Certain functions seem simple at the outset and then become more complicated. 

The NineHertz does their due diligence and follows through on what they say that they’ll deliver, whether it’s difficult or not. They are responsible. Their team has quickly resolved any issues we’ve had. 

How did The NineHertz perform from a project management standpoint?

They work through stages: design, development, and more. Certain aspects of the work could be improved, like being able to change the design after we closed the design phase. New ideas have come up throughout the project that I want to include, but I also don’t want to keep making changes forever. I’m not sure how to fix this, but there are some things I wish we did differently in the design stage and could go back and fix now. 

The NineHertz’s team uses a web-based project management tool where we can post documents and chat. Google Meet, Skype, and WhatsApp also help us communicate, along with email. 

What did you find most impressive about them?

This is the first time I’ve hired an app development company so I’m not sure what distinguishes The NineHertz from other options, but I enjoyed how they started the project. There was good clarity up front about how the work and relationship would go. 

Are there any areas they could improve?

I may do 80%–90% of the design at the beginning of the project and then move the final 10%–20% to the end of the project so we could incorporate changes and new ideas we had along the way. 

Do you have any advice for potential customers?

The more you know about app development and the features you want to develop — especially any local complexities you might encounter — the better. Trying to install a payment gateway in the Dominican Republic is not as easy as it is in the United States. Some providers aren’t accessible to local currencies, and that’s impacted us down the road. The more you study before the project, the more you’ll be able to help The NineHertz complete the project. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a tech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

I’m trying to establish a connection between tax professionals and tax clients based on the specialization, expertise, and experience of the tax experts and the clients’ preferences. Thus, I brought in The NineHertz to help me build our website and develop an integrated web and mobile application system per my requirements.

SOLUTION

What was the scope of their involvement?

First, we had an initial conversation with The NineHertz where I told them what I wanted, how I needed the site to perform, and what I needed to get out of the tax experts and clients to define the basic architecture.

I received a quote on the project, and we proceeded to the design phase. We talked about how we wanted the website to look and what functions we needed in it during that phase. Then, we also defined how the mobile app for both Android and iOS was going to be.

The NineHertz team has been developing a consolidated system, linking the website and the app to the same database. I’m very specific with my requirements, and I pay attention to little details, so I’ve been submitting constant change requests to get the system to look like I need it. Their team is really good with all the updates.

What is the team composition?

I work with seven people from The NineHertz, including a team lead, three programmers, a designer, a project manager, and a support person.

How did you come to work with The NineHertz?

I wanted this project to be fun. I noticed that they were gaming developers, and they were good at both web and mobile app development, so I went with them.

Additionally, I was going to provide the design and the ideas, so I didn’t mind if they didn’t have prior experience with a finance app.

How much have you invested with them?

We’ve spent somewhere around the $50,000–$199.999 range.

What is the status of this engagement?

We started working together in October 2020, and our engagement is ongoing. We’ve pretty much finished the project, but there are still some changes that I need them to do before seeing this product in the market.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Initially, I just thought about the process, but The NineHertz carried out the idea further, and they’ve taken an extra step to build a really user-friendly system — I really like that about them.

How did The NineHertz perform from a project management standpoint?

They’ve done a pretty good job of carrying out what I wanted and needed to deliver. The team is really good with the project scope, and if I want something done that we didn’t talk about initially, they’re very reasonable about it and ask for further details.

The NineHertz is based in India, so we have different schedules. I communicate with the team lead via WeChat, and this person coordinates the project with the team and makes communication happen.

What did you find most impressive about them?

This is my first time working with a software development company, so I don’t have a point of comparison. However, I feel pretty confident that The NineHertz has delivered a pretty good job.

Are there any areas they could improve?

The constructive feedback depends on the customer. For example, I’m very particular with small details. If I see the project as a whole, 80% has been done really well, but 20% has small details and changes that I need them to work on. This isn’t a bad part of their work, but it is more about my specific preferences.

Do you have any advice for potential customers?

You can bring out the ideas, and The NineHertz will help you. They’re really knowledgeable about the systems’ user interactions, so they’ll take your idea and express it in a functional system — that’s their strength.

Be aware that their fundamental expertise is around gaming development, and make sure that their team completely understands what you want, so you can go from there.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a social media app for pets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We needed help with app and web development.

SOLUTION

What was the scope of their involvement?

First, we started with a basic overview of how we wanted the app to work in a PowerPoint slide deck. Then, The NineHertz designed the app. They integrated components such as snaps, feeds, profiles, and a messaging service.

They also created our website from scratch. Our original package just had a landing page, and we paid extra to have a couple more pages. Currently, they’re working on the final milestone.

What is the team composition?

We work with Vinit (Business Analyst), Shubham (Business Development Executive), Anik (Digital Marketing Executive), and one designer.  

How did you come to work with The NineHertz?

I found them on Clutch. I also brought my idea to a couple of their competitors, and we got an estimate from each one. The NineHertz offered the cheapest quote.

How much have you invested with them?

We’ve spent just under $50,000.

What is the status of this engagement?

We started working together in August 2020, and we’re working on the last milestone now. We’re hoping to wrap up at the end of June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we agreed on the project, a lot of things were missing from the description. There were a lot of little things that weren’t scoped out. There were also a lot of things they did for us for free and a lot that we had to pay extra to do. I cut them a lot of slack because of the recent COVID-19 situation in India. Overall, they’re very professional and they meet all of my goals.

How did The NineHertz perform from a project management standpoint?

They’re good at managing the project.

What did you find most impressive about them?

Their ability to work long hours until the customer is satisfied stands out.

Are there any areas they could improve?

They could set out specific deadlines and try to meet them as best as possible. We don’t really have any deadlines at the moment.

Do you have any advice for potential customers?

My advice is to think about every single function you need in your app. For example, if you want someone to be able to post on the app, you need to think about integrating the ability to delete a post.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and operator of MoneyHunter Corp, an online contest. People pay to enter for the chance of winning prize money. They just have to solve a brainteaser in order to compete.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

The NineHertz developed the website and created the algorithms for the platform.

SOLUTION

What was the scope of their involvement?

We’ve designed every page on the website and connected the platform to both an iOS and Android app. They handled everything from logo design and branding to user flows. They even designed the menus and guided us through what we should include.  

What is the team composition?

I initially dealt with Kunal (Business Analyst) during the sales process. Then I started working with Gaurav (Quality Analyst), who led a team of six. Anamika (Business Analyst) is now our primary contact. There were also two people on the design team and six people on the development team.

How did you come to work with The NineHertz?

They came up in a Google search under app development. It was very lucky that I found them.

How much have you invested with them?

We originally spent $48,000, but as I added more complex features, we spent about $7,000 more (approximately $55,000 in total).

What is the status of this engagement?

We started working together in May 2020 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve literally created my business. Without them, we wouldn’t have been able to develop anything without them. The website works well and the mobile side is excellent. We should be launching soon.

They make sure everything goes off without a hitch. They have two designated testers that make sure everything is running smoothly. I also get regular updates so I can test the process as well. If there are any bugs, they work it out immediately.

How did The NineHertz perform from a project management standpoint?

They really held my hand throughout the process. I speak with Anamika almost daily and she walks me through everything I don’t understand. We use ActiveCollab to communicate. The whole team can see the conversations and responses. I also work directly with Anamika on WhatsApp.

I’ve changed my mind quite a few times throughout the project, so the project has taken longer than expected. But they’ve been accommodating and they’ve quickly implemented anything I’ve requested. On top of that, they gave me a quote at the beginning of the project, and they’ve stuck to it.

What did you find most impressive about them?

It was difficult to find a partner that could link the website and the apps. They ensured that everything ran seamlessly. Other companies I talked to weren’t confident in their abilities, but The NineHertz clearly had the skills to execute what I was looking for.  

Are there any areas they could improve?

They don’t need to improve anything.

Do you have any advice for potential customers?

Communication is extremely important. I would definitely recommend that you use both WhatsApp and ActiveCollab to get immediate responses from them. At the beginning of the project, I was hesitant to give them feedback, but once I started working with them closely, the results only improved.