The NineHertz

BACKGROUND

Please describe your company and position.

I am the Director of Indian App Developer

Describe what your company does in a single sentence.

We are a leading app development company renowned for creating innovative, user-centric mobile applications that cater to diverse industry needs. With a small team of highly skilled developers and designers, they specialize in delivering customized solutions that blend cutting-edge technology with seamless user experience. From initial concept to final deployment, we maintain a client-focused approach, ensuring each app is tailored to meet specific business goals and user requirements. 
Their expertise spans various platforms, including iOS and Android, making them a versatile partner for any mobile app development project. Their commitment to quality, timely delivery, and ongoing support have earned them a stellar reputation in the industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• We want to hire a team of developers to build an advanced application leveraging artificial intelligence (AI) to automate complex processes, enhance decision-making, and improve overall operational efficiency.
• We need support to implement sophisticated automation tools and algorithms to streamline repetitive tasks, reduce human error, and increase productivity across various business functions.
• We require expertise in integrating machine learning models to empower the application to analyze data, detect patterns, and generate predictions, thereby boosting the application's intelligence and adaptability.
• We seek help to ensure the application adheres to the highest security standards, protecting sensitive data and maintaining user privacy while implementing AI and automation technologies.
• We're looking for a design and development of an application that is scalable, allowing for easy expansion and integration of new AI and automation features as the business grows and technology evolves.

SOLUTION

How did you find The NineHertz?

• Online Search
• Referral

Why did you select The NineHertz over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The NineHertz were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

The NineHertz will provide a team of skilled IT staff to support the development of a comprehensive application. The app will incorporate advanced technologies such as Artificial Intelligence (AI) and automation and will be developed for Android, iOS, and hybrid platforms.

Key Deliverables:

• Integrate AI features to enhance user experience and application functionality.
• Implement machine learning models to enable the application to learn from data, identify patterns, and make predictions.
• Develop AI-driven features such as natural language processing (NLP), chatbots, and personalized recommendations.
• Ensure the application supports automated data collection and processing for enhanced analytics.
• Develop a hybrid application that can run on multiple platforms (Android and iOS) using a single codebase.
  Utilize frameworks such as React Native, Flutter, or Xamarin for efficient hybrid app development.
  Ensure the hybrid app provides a seamless user experience across all devices and platforms.

Development and Testing:

• Follow an agile development process with iterative cycles for planning, development, testing, and feedback.
• Ensure the application is thoroughly tested for functionality, performance, security, and compatibility across devices and platforms.

Security and Compliance:

• Ensure the application complies with industry standards and regulatory requirements, such as GDPR, HIPAA, or other relevant regulations.
  5. Documentation and Training:

Maintenance and Support:

• Offer continuous support and maintenance services to address any issues, bugs, or updates required post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced exceptional support from the NineHertz throughout our collaboration, particularly in their provision of resources and expertise in advanced technologies such as Artificial Intelligence and automation. Their adept IT staff demonstrated unparalleled proficiency, seamlessly integrating top-notch solutions tailored to our project requirements. 
Their responsiveness was exemplary, swiftly addressing our evolving needs and ensuring seamless project management. Their commitment to excellence was evident in their ability to consistently deliver projects on schedule, showcasing a remarkable blend of technical prowess and operational efficiency. Working with NineHertz was a testament to their leadership in leveraging advanced technologies to drive successful outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The NineHertz exemplified superior project management skills from start to finish. Their methodical approach and attention to detail were evident in every aspect of our collaboration. They effectively allocated resources and managed timelines, ensuring that each milestone was achieved with precision. Their proactive stance in understanding and meeting our requirements was notable, as they consistently adapted to changes and provided solutions promptly. This proactive and agile approach not only facilitated smooth project progression but also culminated in the timely delivery of results that exceeded our expectations.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Throughout the project lifecycle, one aspect of The NineHertz that consistently impressed me was their unwavering commitment to innovation and precision in project management. What truly set them apart was their ability to seamlessly integrate advanced technologies, particularly Artificial Intelligence and automation, into every phase of the project. This not only enhanced efficiency but also enabled us to achieve outcomes that surpassed initial expectations.

Are there any areas for improvement or something The NineHertz could have done differently?

They are already at their best.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Nova Guard

Describe what your company does in a single sentence.

We are a leading manufacturer of premium water tank insulation covers, specializing in high-quality, durable jackets that protect water tanks from extreme temperatures. Leveraging advanced materials and innovative designs, we ensure optimal temperature maintenance for stored water.

Our e-commerce platform offers a seamless shopping experience, supported by robust logistics solutions for timely and reliable deliveries. Whether for individual or bulk orders, Nova Guard is dedicated to providing efficient, effective insulation solutions with exceptional customer service, meeting the needs of modern consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• We want to integrate advanced logistics solutions into our e-commerce system to ensure efficient order processing, real-time tracking, and timely delivery, enhancing overall customer satisfaction.
• We need help to upgrade our payment gateways to support multiple payment methods and ensure secure, hassle-free transactions for our customers.
• We want to upgrade our existing e-commerce platform to provide a seamless, user-friendly shopping experience that encourages higher conversion rates and customer retention.

SOLUTION

How did you find The NineHertz?

• Online Search
• Clutch Site

Why did you select The NineHertz over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Logistics Integration:

• Order Processing Automation: Develop and integrate systems to automate order processing, from receiving orders to dispatching them, to ensure efficiency and accuracy.
• Real-Time Tracking: Implement real-time tracking capabilities for customers to monitor their orders from placement to delivery.
• Inventory Management: Enhance inventory management systems to provide real-time updates on stock levels, automate reordering processes, and minimize stockouts and overstock situations.

Secure Payment Integration:

• Multiple Payment Methods: Integrate a variety of secure payment gateways to accommodate various payment options, including credit/debit cards, digital wallets, and bank transfers.
• Enhanced Security Measures: Implement advanced security measures, such as SSL certificates and encryption, to protect customer data and ensure secure transactions.

E-Commerce Platform Enhancement:

• Website Redesign: Conduct a comprehensive e-commerce website redesign to improve user interface (UI) and user experience (UX). This includes creating a more intuitive navigation structure, enhancing visual appeal, and optimizing checkout.
• Mobile Optimization: Ensure the e-commerce platform is fully responsive and optimized for mobile devices, providing a seamless shopping experience across smartphones and tablets.
• Performance Optimization: Improve website loading speeds and overall performance to reduce bounce rates and enhance customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The NineHertz has demonstrated exceptional expertise and commitment to understanding and completing the comprehensive scope of work outlined for enhancing our e-commerce platform and logistics integration. From the very beginning, The NineHertz took the time to thoroughly analyze our business needs, objectives, and current challenges. Their team of experts conducted detailed consultations and needs assessments to ensure they fully grasped the intricacies of our requirements.

The NineHertz excels in every aspect of the work, delivering outstanding results that exceed our expectations. Their deep understanding of our needs, coupled with their technical expertise and commitment to excellence, has significantly boosted our e-commerce sales and overall business performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NineHertz demonstrated exemplary project management throughout the entire engagement, showcasing a proactive approach and responsiveness that ensured our needs were met and the project was delivered on time.

NineHertz project management was characterized by proactive communication, flexibility, adherence to timelines, and commitment to delivering high-quality results. Their responsiveness to our needs and dedication to meeting project milestones contributed significantly to the successful implementation of our enhanced e-commerce platform and logistics integration.

What was your primary form of communication with The NineHertz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One particularly impressive aspect of the NineHertz during their management and delivery of our project was their unwavering commitment to innovation and proactive problem-solving. Throughout the engagement, NineHertz consistently demonstrated a forward-thinking approach that went beyond fulfilling immediate requirements to anticipating future needs and opportunities for improvement.

Their ability to think creatively not only met our immediate project objectives but also positioned us for continued success in the dynamic e-commerce landscape.

Are there any areas for improvement or something The NineHertz could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder of Neo Thermal Insulation

Describe what your company does in a single sentence.

We specialize in advanced insulation materials, providing innovative solutions for both industrial and residential applications, ensuring optimal temperature control through state-of-the-art manufacturing automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• We’re looking to integrate automation systems seamlessly into our existing workflows to ensure minimal disruption and maximize efficiency.
• We need help to implement automation solutions that will increase the production speed and reduce bottlenecks. Our goal is to achieve a smoother and faster manufacturing process.
• We want to ensure consistent production of high-quality insulation sheets by using precise and repeatable automated processes that minimizes human error. While implementing this, It’s crucial that our production line can quickly adapt to new designs, materials, and market demands with minimal reconfiguration.

SOLUTION

How did you find The NineHertz?

• Online Search
• Clutch Site

Why did you select The NineHertz over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Automation Integration:

• Conduct a comprehensive assessment of current manufacturing processes and workflows.
• Design and develop automation solutions tailored to the specific needs of insulation sheet production.
• Integrate automation systems with existing equipment and infrastructure.
• Conduct thorough testing and validation of automated processes to ensure reliability and performance.

Production Efficiency:

• Identify key areas for improvement in production efficiency, such as material handling and assembly processes.
• Implement automation solutions to optimize production workflows and minimize cycle times.
• Monitor production metrics using integrated software solutions to measure the impact of automation on efficiency.
• Provide recommendations for further process optimization based on data analysis.

Quality Assurance:

• Develop automated quality control processes to ensure consistent product quality.
• Establish protocols for corrective actions and continuous improvement based on quality data.

Flexibility and Adaptability:

• Develop and implement software solutions for rapid adjustment to new designs, materials, and product specifications.

Technology Implementation: 

• Implement data collection and analysis tools to optimize manufacturing operations.
• Ensure cybersecurity measures are in place to protect sensitive production data.
• Provide remote access capabilities for monitoring, troubleshooting, and operational support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most significant achievement for me has been the seamless and reliable user experience. I was particularly impressed with how NineHertz meticulously provided me with a comprehensive project roadmap, clearly outlining key milestones and ensuring I had a thorough understanding of the project's progression. This level of clarity and organization greatly enhanced my appreciation for their work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NineHertz's responsiveness to my questions and requested changes was outstanding, as they consistently addressed my concerns with remarkable speed and efficiency. This level of clarity, organization, and prompt communication greatly enhanced my appreciation for their work.

What was your primary form of communication with The NineHertz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a first-time founder, I found the expertise and guidance from NineHertz to be invaluable. They provided several crucial design and user experience suggestions for the website, which were instrumental in shaping its overall functionality and appeal, particularly in the realm of manufacturing automation. These recommendations not only improved the website's usability but also significantly enhanced its aesthetic and interactive elements. The insights from NineHertz helped ensure that the website would meet the needs and expectations of its users, ultimately contributing to its success.

Are there any areas for improvement or something The NineHertz could have done differently?

No, there's nothing they need to improve on.

BACKGROUND

Introduce your business and what you do there.
Lions Apple Inc A start up company. Creating an app for businesses and consumers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?

• Application

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Same vision

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

What was the scope of their involvement and team dynamic?
Ninehertz was charged with the duty of producing and representing an application build and its dynamics to be true and functional with said cost agreed upon.
What's the status of this engagement?
Uttermost failed

RESULTS & FEEDBACK

How did your relationship with The NineHertz evolve?
I’ll sum this up the easiest way possible. From start to unfinished finish. Almost the entire experience with The NineHertz has been bad. Lie upon lie upon lie upon lie. I know now why Rajdeep left and why Prateek is not to be trusted. How long do you expect to stand when you’ve built a house on sand. Im requesting all my money back. 

• Full concept wasn’t accomplished and is unworkable 
• Time frame wasn’t accomplished 
• Marketing payment wasn’t utilized due to concept malfunctions 
• No transparency during concept construction 
• Poor coding language ( native react ) causes system crash when future updating. 
• Constant redirects of examples to be implemented on build screens 
• Poor communication and or no communication while constructing concept idea. 
• No answer to questions when asked repeatedly 
• No secondary management availability upon request 
• Shady billing practices ….wire transfers to personal accounts..??? 
• Constantly telling me I needed to send more money ontop of more money whith incomplete milestones for details covered in the initial price quote. 
• Double talk in given information 
• Launch of concept without permission prior to complete concept evaluations. 
• Repeatedly telling me it was okay to gather businesses to sign up while still having a faulty product. 
• Announcements were a complete embarrassment. 

In what ways can they improve?
Change
What advice do you have for clients with similar needs to yours?
Business deception is fraud.

UPDATED REVIEW

This review was published on June 5, 2023.

Jeramy Martin

Manager, Lions Apple Inc.

Software

1-10 Employees

Orlando, Florida, United States

$50,000 to $199,999

Jan 2023 - Aug 2023

Project summary
The NineHertz has designed and developed a mobile application for an internet application company. The app allows users to communicate with businesses and set calendar interactions through video and voice.

Feedback summary
The NineHertz meets the client's expectations and has created a functional app according to the project's requirements. The NineHertz's work ethic is superb, and the team is dedicated to the project. The NineHertz has delivered work ahead of schedule and met the project's milestones.

BACKGROUND

Please describe your company and position.

I am the manager of Lions Apple Inc.

Describe what your company does in a single sentence.

We provide internet application for business and users.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Collectively collaborate
• Real time goal accomplishments
• Create a future team work effort that grows with the work being performed

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Same vision

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

There are two types of users , the end and admin users. This allows users to interact with businesses from another application of entire project. The application also allows business and users to set calendar interaction through video and or with voice, through active and non active video feeds. 

The Users are able to view business users live video feed and display adds with pictures to advertise and establish more business. User admin allows to establish set number of clients with information stored. Application allows users to write reviews and send request to business users with confirmation of interaction date and times. business is able to correspond to user request and or deny with reason response.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

application function results are on task and working per the mile stones and project requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The active collaboration tool, yes they did and before time line. Superbly! Prateek has done an amazingly wonderful job. His ability to work with me and convey the work in progress has been better than expected for sure.( And his team :) )

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to this idea in progress has been better than expected. They are always making sure I have clarity and approval of the ongoing work. Their work ethic is superb.

Are there any areas for improvement or something The NineHertz could have done differently?

Not that I'm aware of. I'm quite pleased with Prateek and the team :)

STAR RATINGS

Overall rating: 5

Quality: 5

fullfillment

Cost: 5

Schedule: 5

Willing to refer: 5

They have done what they said they can and will do.

Company Responses

The vendor responded on March 1, 2024.
We developed the entire app as per the client's requirements, as mentioned in the contract. All the features and functionalities in the application were imparted as per the client’s ask and requirements. Having developed the app, our team even deployed the application on the respective platforms (Google Play Store and Apple App Store). Once we handed over the codes of application to the client after completing the things from our side, the client refused to connect to us via any medium for any discussion.

On the contrary of having a discussion, the client began to ask for a refund with a claim of dissatisfaction with the application. Due to the respective MasterCard Credit Card policy, the paid amount was deducted from our account and credited to the client’s account. Also, for your information, as per the payment policy at our organization, we never requested or accepted the complete payment at one time or in advance, instead, the payment was made according to different milestones achieved and phases completed in the project.

Other than the monetary malpractices, the client is trying to defame us on various online platforms by putting negative reviews and lower ratings. As evident from the provided review link, the review has been edited initially, the client gave us a 5-star rating. However, after receiving the payment, they edited the review and downgraded it to 2.5 stars. So, many instances indicate fraudulent actions from the client side.

So, we request you to remove the negative reviews and comments given by the client about our company as it can mislead the people looking for the right service providers for their project. It will help us keep providing quality services to our clients.

Thanks

BACKGROUND

Please describe your company and position.

I am the President and CEO of DRODE LLC

Describe what your company does in a single sentence.

Our company is a technology company which connects professional drivers to individuals which seek a professional driver to transport themselves or those of their choosing to location (s) or simply timed drives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Create a landing page website
• Create four different applications
• Create intelligent, professional applications which will provide all the necessary services for our vision

SOLUTION

How did you find The NineHertz?

• Online Search
• Referral

Why did you select The NineHertz over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Early discussions with the company

How many teammates from The NineHertz were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

This project began from vision, to development planning, creation of the team, website development, screen development, through creation of four comprehensive intelligent apps (two in Android and two in iOS), through beta testing and go live. At this stage, we have already begun to launch our aquisition of Drivers and await finalization of our Rider acquisition shortly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every milestone of the project was monitored, achieved in a timely and sometimes more than timely fashion. Virtual reviews of projects were obtained on a routine basis and the accessibility of the entire Ninehertz team was exemplary.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was admirably lead by Sudhanshu. As previously stated, clear milestones were created on deliverables. As expected in app development, unforeseen findings occasionally occur and were expertly managed. Additionally, features of the app that were potentially overlooked or not completely understood in the initial design phase were diligently addressed in every circumstance. The final products are a result of this diligence and expertise.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Ninehertz is that they work expertly and diligently as a team. Each team member has specific expertises which are maximized but the team understanding of the feasibility and ability to produce the envisioned product was nothing short of spectacular. 

Many development companies put a small team together of 2-3 programmers without adequate leadership and understanding of the overriding project and would struggle with this type of endeavor. Further, the creation of four very complex apps with the intelligence to provide our necessary services to both Riders and Drivers was an impressive feat.

Are there any areas for improvement or something The NineHertz could have done differently?

This is a great question and a difficult one to answer. Candidly, we are beyond satisfied with our relationship with Ninehertz and the technology which we have created together. We anticipate a long relationship with Ninehertz as we completely understand the app go live is, in fact, just the beginning. We already have planned integration of other API within the apps and will continue to create new versions of the app as our vision becomes a reality.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of Cevaheer, a B2B marketplace specifically designed for the jewelry industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

I contacted TheNineHertz to completely revamp our website and application since the old code was not viable for further modifications. 

SOLUTION

What was the scope of their involvement? 

To begin, we provided them with details of the website design and app design. We provided them with a list of necessary website functionalities, and they offered us a proposal based on the documentation we gave them. Following additional discussions, we commenced work on the project. The app is available for iOS and Android.

What is the team composition?

I'm in contact with 5–6 people from TheNineHertz. The project manager is my main point of contact. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We're delighted with our project manager as he excels in his role. 

How did you come to work with The NineHertz?

I came across TheNineHertz online. I checked the reviews on Clutch and other websites and decided to get in touch. Initially, I tested them with a smaller project. Once they delivered satisfactory results, I decided to continue working with them.

How much have you invested in them?

We've spent close to $100,000.

What is the status of this engagement?

The project began in January 2020, and it's ongoing. They are currently managing the website and the application. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work is high-quality. TheNineHertz team takes the time to do Q&A before sending it to us. We've had bad experiences in the past with other companies. The price was high, the work was delivered late, and they would deliver the project with bugs. We tackled all those issues with TheNineHertz. We're impressed with their speedy delivery and high-quality products, allowing us to develop new products at a much faster pace.

How did The NineHertz perform from a project management standpoint?

I've had a great experience working with TheNineHertz team. They always meet our deadlines and quickly respond to our requests.

What did you find most impressive about them?

We chose to continue working with them even after the website and app redesign was finished because they have consistently been an excellent partner for us. They've been doing so much for us on the development side, relieving any fears we initially had. 

Are there any areas they could improve?

They've performed so well, and I don't have any recommendations for improvement. 

Do you have any advice for potential customers?

Give TheNineHertz smaller projects at first and see how they deliver. If you're satisfied with the results, move on to more significant projects.

BACKGROUND

Please describe your company and position.

I am an executive at The Innovation Champions' Club

Describe what your company does in a single sentence.

An online programme called The Innovation Champions' Club, to teach young children (9+years) creative and innovative thinking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Develop an app for our educational programme

SOLUTION

How did you find The NineHertz?

Clutch Site

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop the app for our educational programme. The deliverables included:

1. Frontend app
2. Backend admin panel
3. Teacher panel for teachers to deliver the program

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project delivered in milestones to develop the app. Followed by comprehensive conversations to fix any bugs or issues to deliver final outcome (as already mention in above )in accordance with the agreed scope of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was managed using active collab as tool. In addition, having regular communication with my project manager (Prateek) over WhatsApp helped tremendously with immediate responses. The project was delivered in time.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and response time with the project manager (Prateek) and others (Deepak, Vishal, and Virendra). And a good working relationship with them. Willingness to help to resolve issues including the wider team at Ninehertz.

Are there any areas for improvement or something The NineHertz could have done differently?

Not really. I was very happy with the outcome of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of Birds N Beez

Describe what your company does in a single sentence.

Birds N Beez is a social platform that aims to help groups of people meet new friends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• NineHertz were hired to help design and then create the platform from beginning.

SOLUTION

How did you find The NineHertz?

Clutch Site

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of The NineHertz’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our app is a social platform that aims to help groups of people meet new friends. In this app, the user will create his account and can start a session to match with a group. For creating a session, user needs to enter his group information and matching group criteria. After updating the criteria, a user will be able to see other group and can send invitation that another user can accept or reject. Also, he can receive the invitation from other groups. Deliverables:

• User App
• Admin Panel

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Overall, we were very pleased with the way the project was conducted and we feel confident about continuing our relationship with NineHertz as we build our platform in the USA. Some work that required 3rd party input probably should have been presented to us early on with approx. timelines based on current knowledge, e.g. Obtaining DUNS number. Thankfully no major delays were encountered but would have been nice to have knowledge upfront.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used Active Collab consistently throughout the project. The workflows were quite simple to follow, with communication very easy especially once the project manager was assigned. Project management style was very hand on and consistently good. At no point did we feel outside of the development loop. Maybe one informal zoom call with dev team would have given more insight on who was working on the project and for them to meet client also, just a nice have scenario.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was just very impressed with NineHertz overall. They have obviously hired some great folks, from dev team to project management team. The staff seem a dedicated bunch and I always had faith in their ability to fix all our needs. The few things that couldn’t get fixed did not create a critical issue and can be dealt with in subsequent revisions.

Are there any areas for improvement or something The NineHertz could have done differently?

The initial work discovery was competent though not a true representation of the needs of the platform as some items had not been thrashed out by us internally. So therefore it was a little off-putting when decisions about features were finalized only to be told they were not defined in the original discovery and this would lead to more time and/or cost.

BACKGROUND

Please describe your company and your position there.

I am the founder of the a gaming company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

To build a Poker Notes Application so poker players can record their poker hands,

SOLUTION

How did you select this vendor and what were the deciding factors?

Price and communication of what they could do for me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It’s a poker note application wherein a player can record a poker hand as a note and view it anytime and anywhere. Firstly, the team discussed the complete requirement with me. Post-requirement discussion The Ninehertz provided a scope document and then the designs for the project, post design approval development was started in the milestones. The team used React Native for the App and Backend developed in nodeJS.

How many resources from the vendor's team worked with you, and what were their positions?

Total 8 members worked on my project 1 Team leader 1 frontend developer 1 Backend developer 1 Project Manager 1 Business Analyst 1 Tester 1 Server network team associate 1 Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They met the goals of creating the App I wanted. They were responsive to my requests and hit all my goals.

Describe their project management style, including communication tools and timeliness.

They used Active Collab as a project management tool for project updates. The Ninehertz was consistently timeline and goal-oriented. I actually fell behind on my side of things due to other job and personal issues.

What did you find most impressive or unique about this company?

I can’t state anything about uniqueness since I never worked with an app development company before. I just thought they did a great job.

Are there any areas for improvement or something they could have done differently?

I wish, I knew about the change orders and would have preferred it if I knew more about the stringent SOW I agreed to. I guess that’s more my fault, but would have liked it if someone pointed it out to me to go over my requirements in better detail.

BACKGROUND

Introduce your business and what you do there.

My name is Nuno Vungo, I am the co-founder and CEO of Global One Route, LLC a California based import & export company. In an attempt to expand our company’s portfolio, Global One Route has decided to launch an e-commerce platform with the brand name Freshcart. Freshcart as it stands now is an online grocery delivery platform created to serve the Angolan & Portuguese market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

As I mentioned on my earlier review, I was having multiple issues including, deliverables & communication issues with the project manager at Ninehertz and everything seemed to be going bad. However, I am happy and glad to say that after my review, I was contacted by Ninehertz CEO Mr. Narendra and the company’s delivery manager Mr. Devraj.

Both Devraj and Narendra expressed that they wanted to make it right. And soon after they contacted me, they created a task force of dedicated developers and designers to work on my project; and within 60 days, these team under the leadership of Devraj did an outstanding job.

SOLUTION

What was the scope of their involvement?

Both Devraj and Narendra’s and the dedicated team were full available and emerged into the project. In addition to email communication, we communicated via the WhatsApp most of the time. We also created a google spreadsheet to track the tasks. So, they were fully involved.

What is the team dynamic?

We had a very dynamic communication between their team and mine. Ninehertz developers were quick to fix the issues we pointed out and Devraj was on top it.

How did you come to work with The NineHertz?

I came to work with Ninehertz in May 2020. I found the company via a google search of the best Website & Mobile App developers.

How much have you invested with them?

I have invested over $32,000.00 on this project.

What is the status of this engagement?

During the past 60 plus days, the engagement was dynamic and very responsive. I would even go further to say extraordinary.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

My relationship with Ninehertz, went from trust to lost of trust to trust them again. I am back to trust them again because they within these 60 plus days Devraj and his team have truly put the work. They’ve worked on my project as he and Narendra the CEO said they would. They fixed the major issues; and currently they are still fixing the emails receipt format. So, I am glad to see that so far, they have held to their words.

How did The NineHertz address the challenges that arose?

As soon as I was contacted by both Narendra and Devraj, they had set/created a WhatsApp group so that we could communicate and address all the issues, in particular urgent ones. They have also put on our project a task group of dedicated developers and designers who have been working on the project with dedication.

Describe the impact this engagement has had on your business.

We have not yet done the beta launch yet, since we still fixing minor issues such as the email receipt format, but I can now say that for the past 60 plus days this current engagement has had a positive impact on my business. Devraj has even offered SEO marketing optimization suggestions.

How was project management handled?

This time, it was handled well and professionally. I did not have to deal with the previous project manager. This time, Devraj was the project manager I can attest that he did well. He communicates and shows interest and understanding throughout the past 60 plus days.

Is there anything that the vendor did well or that you would consider a strength? 

Oh yes, Devraj’s leadership and communication skills served well. He was very communicative, detailed, professional, and compassionate to our project and cause. I think it’s important to have such honest, professional and communicative project manager who shows sympathy to the project.

In what specific areas can they improve?

I think finding project managers that put themselves on the shoes of their clients, respect partners time, and managers that communicate well.

What advice do you have for clients with similar needs to yours?

I think you should go with the dedicated team, ask to speak to Narendra the CEO and Devraj. Create a rapport with them and also be on top of your project.

UPDATED REVIEW

This review was published on November 25, 2022. 

Nuno Vungo

CEO, Global One Route

Business Services

1-10 Employees

San Rafael, California, United States 

$10,000 to $49,999

Mar 2020 - Nov 2022

Project Summary

An import and export company hired The NineHertz to create an interactive website and mobile app. They used PHP to build the platform. They initially offered a white-label website.

Feedback Summary

The client ended up paying over $32,000 for a failed service. They stepped away soon after they started the project, and shortly after, they made mistakes over and over again. Most of all, the team lacked professionalism, integrity, and respect for the whole project.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an Import & Export company based in California

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We wanted to create a user-friendly website and mobile app for groceries stores. Our goal was to create an interactive website and mobile apps platform that allow users to shop and have their product delivered to them without the hassle on heading to the store.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched online and their pop on the google search engine. We then inquired and spoke to them. The give us a cost for the project that at the time seemed reasonable and within our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of meeting with them that took place every monday night for us in the USA and Tuesday Mornings for them in India. We started working with them on the website first which was been developed using the PHP language. The first, they were offering us a white label website, but we had a vision and new what we wanted, so asked them to develop the website and applications for us from the ground up. So, we shared the designs with them. Let me say that the mobile apps were develop using the react native language.

How many resources from the vendor's team worked with you, and what were their positions?

We started with the first project manager that was assigned to our project (she was good) & one back end developer even though they said to us at the beginning there were 9 people working our project. Then they swiped the project manager a year+ later with someone else (this person was horrible), then they switched again with another project manager (this one was more focused on getting money from us).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We worked with them for 2 years and 6 months on a project that was promised and supposed to be delivered within 6 months to one year. They kept on running schemes on us. The communication went from bad to worst. We paid them in full for the project in hoping that we would receive something practical and workable; to our surprise, we received a prototype full of bags, nothing works, with codes that static in some areas and not in other. Our mistake was not to force them to use our environment server and trusting on what they were showing to us from their demo server. It was a completely scheme and deceit. Nothing works, we paid them over $32,000.00 on a project that does not work.

Describe their project management style, including communication tools and timeliness.

The project manager that started to work with us on the website, seemed very pronto and willing to help us, but abruptly she stepped away from our project. Then they put a person that was not at professional, that kept lying to us, did not delivery what he promised on time whatsoever; then the last project manager, was more focused on getting invoice paid before any milestone was completed. He lied a lot, took his time to reply to our emails and Skype msgs. Only when we copied this company director to the emails that is when he would reply to us.

What did you find most impressive or unique about this company?

Nothing!!! Perhaps, how deceiving and able to misrepresent their capabilities and abilities to do the work. Maybe their turnovers, it's ability to hire what seems like dev freelancers to work on the projects. We believe that's what exactly happened to us, everyone that the brought in to work on our project, including the project manager, seemed to have his/her team. And each team brought or created a hard code to the point when they would make a change somewhere it would screw up something else. The same mistakes were happening over an over again. We kept explaining the project over and over to this new person. This company has no quality, integrity, and respect to peoples money and obejectives whatsoever, and they lack professionalism.

Are there any areas for improvement or something they could have done differently?

Yes, they should stop overselling themselves, lying that they can do what they cannot do whatsoever. They should stop promising and stop deceiving companies like mine. Don't fall on their trap like we did. We lost money on them. We paid for a car and thought we are going to get one, but we received a scooter that does not work. Please avoid our mistake, do not trust their google reviews..., do your due-diligence very carefully, and do not allow them to have your project on their demo server. Also, do not pay them right way without checking in details (in your environment server) what they did.

STAR RATINGS

Overall rating: 0.5 If I could give them a negative star, it would be (-10)

Quality: 0.5 If I could give them (-10) stars I would!

Cost: 0.5 It went from $10,000 to over $32,000 for a project that does not work. Pure scam

Schedule: 1 One star because of Anamika, she seemed like she wanted our project done.

Willing to refer: 0.5 Not at all! I would not even suggested this company to a person I don't like. It would be immoral.