What evidence can you share that demonstrates the impact of the engagement?
The NineHertz defined milestones in their proposal. The first milestone was assembling a team and getting organized. Then it was the design phase and the UI. Another major milestone was creating a way for users to log into the application using social media accounts. The final major milestone is development, which they broke out into five phases. So far, they’ve met all of the milestones.
How did The NineHertz perform from a project management standpoint?
They challenge me and don’t just accept what I give them. They've taken the time to try to identify flaws and gaps within the design. When they had to do some reworks because I changed my mind after approving something, they went ahead and accepted those changes without an additional scope growth or budget growth.
The attention that I get from Hemendra is special. He's been so helpful in guiding me; he’s really been instrumental in the success of the partnership. He's always available and responds as soon as I provide feedback. Sometimes it’s the next day because of the time zone, but it never goes beyond one day. Considering that they’re based in India, it's been phenomenal.
We use a collaborative project management tool to keep track of everything. We communicate through Skype, email, and Dropbox.
What did you find most impressive about them?
They treat us as a partner, not just as a client. They take ownership of the project as if it's their application. They're proud to have their name behind our product. Their attitude is always positive. They’re just a really good team.
Are there any areas they could improve?
One thing I’d like to see them do is hold periodic meetings with the entire team to go over what they've accomplished and what they're going to do next. So once we hit a milestone, it would be good to touch base with everyone to make sure we’re on the same page before we move into the next phase.
The app met the expectations of the internal team and is easily updatable. The NineHertz establishes a seamless process through effective communication with the client. The team is collaborative, adaptable, and professional.