The NineHertz

BACKGROUND

I am the Director of Exatech Inc

ExaTech Inc is an IT services and staffing company headquartered in Cincinnati, OH. We provide IT and technology services, including software development, QA and testing, DevOps and cloud, data and analytics, and cybersecurity, along with IT, non-IT, and healthcare staffing across the USA, Canada, Mexico, India, and EMEA.

OPPORTUNITY / CHALLENGE

• To Create the CRM Platform

SOLUTION

• Online Search
• Referral

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

10

The NineHertz designed and developed Zero Touch, a CRM platform with real-time, LLM-powered sales assistance. During a live meeting, the platform analyses the conversation and supports the sales representative by providing relevant talking points, identifying gaps in the pitch that need more explanation, suggesting how our product addresses the customer’s specific requirements or pain points, and offering contextual recommendations.

RESULTS & FEEDBACK

Real-time conversation analysis using an LLM; talking-point suggestions; pitch-gap detection; matching the product to customer requirements and pain points; contextual recommendations for the sales representative. A platform that follows a live sales conversation and assists the presenter in real time: suggesting talking points, flagging gaps in the pitch, and connecting the product to the customer’s stated needs.

The NineHertz managed our work together in a well-organised and professional way. They shared clear requirements and timelines from the start, and we stayed in regular contact through [weekly calls / email / Slack / Teams], so we always knew priorities and next steps. [Deliverables and milestones were completed on time / Timelines were mostly met, and any changes were communicated early with a revised plan.] When our needs changed or we raised a question, they responded [within the same day / quickly] and adjusted without disrupting the work. Overall, their project management made the collaboration smooth and easy to rely on.

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What impressed us was how the team turned a complex idea, real-time AI assistance during live sales conversations, into a working platform. They understood how our sales conversations work and built the LLM features aroundit.

There were no major areas for improvement; the team handled any issues promptly and communicated well throughout.  

BACKGROUND

Please describe your company and position.

I am the Team Lead at a digital marketing firm.

Describe what your company does in a single sentence.

We help businesses grow online through data-driven SEO, PPC, social media marketing, email campaigns, and high-converting website design.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• We wanted a simple dashboard that brings all our marketing data into one place (GA4, Search Console, Ads, CRM, etc.) and automatically generates weekly and monthly reports so we don’t have to do it manually every time.
• We needed to fix our tracking setup so we could clearly see where our leads were coming from, with proper UTM tracking and accurate attribution across campaigns.
• We also wanted built-in SEO features like keyword tracking, basic competitor insights, and alerts, so we can monitor performance and take action quickly.

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with The NineHertz to build an SEO and digital-marketing tracking tool that brings all our data into one place. It pulls from Google Analytics 4 (GA4), Google Search Console, Google Ads, our CRM, and tools like SEMrush. For SEO, the tool does technical checks, keyword tracking & research, competitor insights, and on-page suggestions - so SEO and reporting live together in one simple dashboard.

Key deliverables: live consolidated dashboard; technical SEO + keyword tracking, competitor insights, on-page suggestions; fixed tracking (UTMs/events/attribution); automated weekly/monthly reports and alerts; short docs and a training session.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear improvements after working with The NineHertz. Reporting time dropped from a few days to just a couple of hours, and most of our data is now accurately tracked and attributed. Reports are fully automated, and alerts help us catch issues much faster. On the SEO side, having keyword tracking, technical insights, and competitor data in one place made it easier to monitor performance and act quickly, which helped improve rankings for our key terms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well organized. The team shared a clear plan at the start and kept us updated regularly on progress. Most deliverables were completed on time, and any minor delays were communicated in advance.

They were responsive and easy to work with, quick to answer questions and open to feedback. Whenever we had new requests or changes, they were flexible and handled them without much back and forth. Overall, communication was consistent and everything stayed on track.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was how practical and easy to work with the team was. They didn’t just build what we asked for, but also pointed out gaps in our tracking and suggested better ways to structure things. Everything was explained in simple terms, and the final tool felt very usable from day one, not something that needed a lot of back and forth to figure out.

Are there any areas for improvement or something The NineHertz could have done differently?

Overall, the experience was positive. If anything, a bit more clarity on timelines at the very beginning would have been helpful, but it wasn’t a major issue and things stayed on track once the project was underway.

BACKGROUND

Please describe your company and position.

I am the Manager of Xponentium India LLP

Describe what your company does in a single sentence.

Technology Services company founded by IIT grads focusing on product engineering, AI and ML with clients across USA, South East Asia and India. High growth stage of the company implies opportunities to work on project in cutting edge technologies. The current opportunity is with a client of the company that provides services to large banks in the USA such as Wells Fargo and PNC. These are the typical banks on whose projects you would be starting your work with and moving to other projects based on your capabilities and opportunities available.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Recruitment

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work in recruitment mostly in Web developement  , AI and App developement on dialy basis 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Short but sweet: The seeamless Experience working on Recruiement made us to work more 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

If i could say Thenineheartz is one of the best and quick deleiverbiles 

What was your primary form of communication with The NineHertz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing is the communication with the team. Specially Thanks to Aakanksha for all the suppport 

Are there any areas for improvement or something The NineHertz could have done differently?

Nothing much they have almost reach the topnothch 

BACKGROUND

Please describe your company and position.

I am the CEO of Zavepower Innovative Technology

Describe what your company does in a single sentence.

Innovate the Pool & Spa industry, and change how we see the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Create Prototype App for showing
• Create and develop MVP app
• Maintenance and support after MVP

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

Company values aligned

How many teammates from The NineHertz were assigned to this project?

8-15

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Nine Hearts on Spapilot has been one of the most rewarding parts of this whole journey for me. From day one, the team at Nine Hearts has gone far beyond just being a supplier or consultant – they’ve been true partners.They’ve brought their knowledge of the spa industry, asked tough questions, and never hesitated to challenge our ideas when it meant making the product better. 
We’ve spent hours together discussing features, testing prototypes, and figuring out what real spa owners actually need. Their honest feedback and willingness to roll up their sleeves and get involved in the details have made a huge difference. Some of the things I appreciate most:Their hands-on approach during product testing – they didn’t just point out issues, they helped us solve them.
The way they shared insights from their own customers, which helped us shape Spapilot into something practical and user-friendly.Their support in creating guides and onboarding materials, making sure everything was clear and easy to follow.
And, maybe most importantly, the open and straightforward communication – no nonsense, just a shared goal of making something great. Looking back, I honestly don’t think Spapilot would be what it is today without Nine Hearts. I’m really grateful for their partnership, and I’m excited to keep working together as we take the next steps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful field tests: With Nine Hearts’ support, we were able to install and test Spapilot in real spa environments. Their team helped us identify and fix issues quickly, which meant our launch version was much more stable and user-friendly.

• Improved customer experience: Thanks to the direct feedback from Nine Hearts’ network, we simplified the onboarding process and created guides that made it easier for new users to get started – something we saw reflected in fewer support questions and faster setup times.
• Feature adoption: Some of the most appreciated features in Spapilot – like the smart scheduling and energy tracking – were shaped by ideas and feedback from Nine Hearts and their customers. We saw high engagement with these features right from the start.
• Market readiness: Because of the thorough testing and honest feedback, we were able to launch Spapilot on time and with confidence, knowing it met real needs in the market.

Positive customer feedback: Early users, especially those connected through Nine Hearts, have given great reviews and highlighted how Spapilot actually makes spa ownership simpler and more energy-efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One thing that really stood out to me throughout our work with Nine Hearts was their approach to project management. They were organized and proactive, always making sure that timelines were clear and that everyone knew what needed to be done next.

Whenever we set milestones or deadlines, Nine Hearts consistently delivered their parts on time – sometimes even ahead of schedule. If any issues or questions came up, they communicated openly and quickly, so we could solve things together without delays.

What I appreciated most was how responsive they were to our needs. Whether we needed last-minute feedback, extra help with testing, or advice on how to make something simpler for users, they were always willing to jump in and support us. Their flexibility and “let’s solve it together” attitude made the whole process smoother and a lot less stressful.

Overall, working with Nine Hearts felt like having a true partner who cared just as much about the end result as we did.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Nine Hearts was their genuine commitment to making things better -not just for us as partners, but for the end users as well. They didn’t just “do the job”-they took real ownership of the project and cared deeply about the details.

Their ability to combine industry knowledge with a practical, hands-on approach made a huge difference. They weren’t afraid to challenge our assumptions or suggest improvements, but always did so in a constructive way. I also appreciated their openness: feedback was always honest, direct, and focused on finding the best solution.

But maybe the most unique thing was the sense of teamwork. It never felt like “us and them” -it always felt like one team working towards the same goal. That kind of partnership is rare, and it’s something I truly value.

Are there any areas for improvement or something The NineHertz could have done differently?

A more structured approach to sharing updates and decisions -maybe with regular written summaries or a shared project log -could have made some parts of the process even smoother. That said, Nine Hearts was always quick to adapt and open to feedback, so any challenges we faced were resolved together.

In the end, these small bumps didn’t take away from the great results we achieved, but I think a bit more structure at the start could make future projects even more efficient.

BACKGROUND

Please describe your company and position.

I am the Director of Indian App Developer

Describe what your company does in a single sentence.

We are a leading app development company renowned for creating innovative, user-centric mobile applications that cater to diverse industry needs. With a small team of highly skilled developers and designers, they specialize in delivering customized solutions that blend cutting-edge technology with seamless user experience. From initial concept to final deployment, we maintain a client-focused approach, ensuring each app is tailored to meet specific business goals and user requirements. 
Their expertise spans various platforms, including iOS and Android, making them a versatile partner for any mobile app development project. Their commitment to quality, timely delivery, and ongoing support have earned them a stellar reputation in the industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• We want to hire a team of developers to build an advanced application leveraging artificial intelligence (AI) to automate complex processes, enhance decision-making, and improve overall operational efficiency.
• We need support to implement sophisticated automation tools and algorithms to streamline repetitive tasks, reduce human error, and increase productivity across various business functions.
• We require expertise in integrating machine learning models to empower the application to analyze data, detect patterns, and generate predictions, thereby boosting the application's intelligence and adaptability.
• We seek help to ensure the application adheres to the highest security standards, protecting sensitive data and maintaining user privacy while implementing AI and automation technologies.
• We're looking for a design and development of an application that is scalable, allowing for easy expansion and integration of new AI and automation features as the business grows and technology evolves.

SOLUTION

How did you find The NineHertz?

• Online Search
• Referral

Why did you select The NineHertz over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The NineHertz were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

The NineHertz will provide a team of skilled IT staff to support the development of a comprehensive application. The app will incorporate advanced technologies such as Artificial Intelligence (AI) and automation and will be developed for Android, iOS, and hybrid platforms.

Key Deliverables:

• Integrate AI features to enhance user experience and application functionality.
• Implement machine learning models to enable the application to learn from data, identify patterns, and make predictions.
• Develop AI-driven features such as natural language processing (NLP), chatbots, and personalized recommendations.
• Ensure the application supports automated data collection and processing for enhanced analytics.
• Develop a hybrid application that can run on multiple platforms (Android and iOS) using a single codebase.
  Utilize frameworks such as React Native, Flutter, or Xamarin for efficient hybrid app development.
  Ensure the hybrid app provides a seamless user experience across all devices and platforms.

Development and Testing:

• Follow an agile development process with iterative cycles for planning, development, testing, and feedback.
• Ensure the application is thoroughly tested for functionality, performance, security, and compatibility across devices and platforms.

Security and Compliance:

• Ensure the application complies with industry standards and regulatory requirements, such as GDPR, HIPAA, or other relevant regulations.
  5. Documentation and Training:

Maintenance and Support:

• Offer continuous support and maintenance services to address any issues, bugs, or updates required post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced exceptional support from the NineHertz throughout our collaboration, particularly in their provision of resources and expertise in advanced technologies such as Artificial Intelligence and automation. Their adept IT staff demonstrated unparalleled proficiency, seamlessly integrating top-notch solutions tailored to our project requirements. 
Their responsiveness was exemplary, swiftly addressing our evolving needs and ensuring seamless project management. Their commitment to excellence was evident in their ability to consistently deliver projects on schedule, showcasing a remarkable blend of technical prowess and operational efficiency. Working with NineHertz was a testament to their leadership in leveraging advanced technologies to drive successful outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The NineHertz exemplified superior project management skills from start to finish. Their methodical approach and attention to detail were evident in every aspect of our collaboration. They effectively allocated resources and managed timelines, ensuring that each milestone was achieved with precision. Their proactive stance in understanding and meeting our requirements was notable, as they consistently adapted to changes and provided solutions promptly. This proactive and agile approach not only facilitated smooth project progression but also culminated in the timely delivery of results that exceeded our expectations.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Throughout the project lifecycle, one aspect of The NineHertz that consistently impressed me was their unwavering commitment to innovation and precision in project management. What truly set them apart was their ability to seamlessly integrate advanced technologies, particularly Artificial Intelligence and automation, into every phase of the project. This not only enhanced efficiency but also enabled us to achieve outcomes that surpassed initial expectations.

Are there any areas for improvement or something The NineHertz could have done differently?

They are already at their best.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Nova Guard

Describe what your company does in a single sentence.

We are a leading manufacturer of premium water tank insulation covers, specializing in high-quality, durable jackets that protect water tanks from extreme temperatures. Leveraging advanced materials and innovative designs, we ensure optimal temperature maintenance for stored water.

Our e-commerce platform offers a seamless shopping experience, supported by robust logistics solutions for timely and reliable deliveries. Whether for individual or bulk orders, Nova Guard is dedicated to providing efficient, effective insulation solutions with exceptional customer service, meeting the needs of modern consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• We want to integrate advanced logistics solutions into our e-commerce system to ensure efficient order processing, real-time tracking, and timely delivery, enhancing overall customer satisfaction.
• We need help to upgrade our payment gateways to support multiple payment methods and ensure secure, hassle-free transactions for our customers.
• We want to upgrade our existing e-commerce platform to provide a seamless, user-friendly shopping experience that encourages higher conversion rates and customer retention.

SOLUTION

How did you find The NineHertz?

• Online Search
• Clutch Site

Why did you select The NineHertz over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Logistics Integration:

• Order Processing Automation: Develop and integrate systems to automate order processing, from receiving orders to dispatching them, to ensure efficiency and accuracy.
• Real-Time Tracking: Implement real-time tracking capabilities for customers to monitor their orders from placement to delivery.
• Inventory Management: Enhance inventory management systems to provide real-time updates on stock levels, automate reordering processes, and minimize stockouts and overstock situations.

Secure Payment Integration:

• Multiple Payment Methods: Integrate a variety of secure payment gateways to accommodate various payment options, including credit/debit cards, digital wallets, and bank transfers.
• Enhanced Security Measures: Implement advanced security measures, such as SSL certificates and encryption, to protect customer data and ensure secure transactions.

E-Commerce Platform Enhancement:

• Website Redesign: Conduct a comprehensive e-commerce website redesign to improve user interface (UI) and user experience (UX). This includes creating a more intuitive navigation structure, enhancing visual appeal, and optimizing checkout.
• Mobile Optimization: Ensure the e-commerce platform is fully responsive and optimized for mobile devices, providing a seamless shopping experience across smartphones and tablets.
• Performance Optimization: Improve website loading speeds and overall performance to reduce bounce rates and enhance customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The NineHertz has demonstrated exceptional expertise and commitment to understanding and completing the comprehensive scope of work outlined for enhancing our e-commerce platform and logistics integration. From the very beginning, The NineHertz took the time to thoroughly analyze our business needs, objectives, and current challenges. Their team of experts conducted detailed consultations and needs assessments to ensure they fully grasped the intricacies of our requirements.

The NineHertz excels in every aspect of the work, delivering outstanding results that exceed our expectations. Their deep understanding of our needs, coupled with their technical expertise and commitment to excellence, has significantly boosted our e-commerce sales and overall business performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NineHertz demonstrated exemplary project management throughout the entire engagement, showcasing a proactive approach and responsiveness that ensured our needs were met and the project was delivered on time.

NineHertz project management was characterized by proactive communication, flexibility, adherence to timelines, and commitment to delivering high-quality results. Their responsiveness to our needs and dedication to meeting project milestones contributed significantly to the successful implementation of our enhanced e-commerce platform and logistics integration.

What was your primary form of communication with The NineHertz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One particularly impressive aspect of the NineHertz during their management and delivery of our project was their unwavering commitment to innovation and proactive problem-solving. Throughout the engagement, NineHertz consistently demonstrated a forward-thinking approach that went beyond fulfilling immediate requirements to anticipating future needs and opportunities for improvement.

Their ability to think creatively not only met our immediate project objectives but also positioned us for continued success in the dynamic e-commerce landscape.

Are there any areas for improvement or something The NineHertz could have done differently?

None

BACKGROUND

Introduce your business and what you do there.
Lions Apple Inc A start up company. Creating an app for businesses and consumers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?

• Application

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Same vision

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

What was the scope of their involvement and team dynamic?
Ninehertz was charged with the duty of producing and representing an application build and its dynamics to be true and functional with said cost agreed upon.
What's the status of this engagement?
Uttermost failed

RESULTS & FEEDBACK

How did your relationship with The NineHertz evolve?
I’ll sum this up the easiest way possible. From start to unfinished finish. Almost the entire experience with The NineHertz has been bad. Lie upon lie upon lie upon lie. I know now why Rajdeep left and why Prateek is not to be trusted. How long do you expect to stand when you’ve built a house on sand. Im requesting all my money back. 

• Full concept wasn’t accomplished and is unworkable 
• Time frame wasn’t accomplished 
• Marketing payment wasn’t utilized due to concept malfunctions 
• No transparency during concept construction 
• Poor coding language ( native react ) causes system crash when future updating. 
• Constant redirects of examples to be implemented on build screens 
• Poor communication and or no communication while constructing concept idea. 
• No answer to questions when asked repeatedly 
• No secondary management availability upon request 
• Shady billing practices ….wire transfers to personal accounts..??? 
• Constantly telling me I needed to send more money ontop of more money whith incomplete milestones for details covered in the initial price quote. 
• Double talk in given information 
• Launch of concept without permission prior to complete concept evaluations. 
• Repeatedly telling me it was okay to gather businesses to sign up while still having a faulty product. 
• Announcements were a complete embarrassment. 

In what ways can they improve?
Change
What advice do you have for clients with similar needs to yours?
Business deception is fraud.

UPDATED REVIEW

This review was published on June 5, 2023.

Jeramy Martin

Manager, Lions Apple Inc.

Software

1-10 Employees

Orlando, Florida, United States

$50,000 to $199,999

Jan 2023 - Aug 2023

Project summary
The NineHertz has designed and developed a mobile application for an internet application company. The app allows users to communicate with businesses and set calendar interactions through video and voice.

Feedback summary
The NineHertz meets the client's expectations and has created a functional app according to the project's requirements. The NineHertz's work ethic is superb, and the team is dedicated to the project. The NineHertz has delivered work ahead of schedule and met the project's milestones.

BACKGROUND

Please describe your company and position.

I am the manager of Lions Apple Inc.

Describe what your company does in a single sentence.

We provide internet application for business and users.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Collectively collaborate
• Real time goal accomplishments
• Create a future team work effort that grows with the work being performed

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Same vision

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

There are two types of users , the end and admin users. This allows users to interact with businesses from another application of entire project. The application also allows business and users to set calendar interaction through video and or with voice, through active and non active video feeds. 

The Users are able to view business users live video feed and display adds with pictures to advertise and establish more business. User admin allows to establish set number of clients with information stored. Application allows users to write reviews and send request to business users with confirmation of interaction date and times. business is able to correspond to user request and or deny with reason response.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

application function results are on task and working per the mile stones and project requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The active collaboration tool, yes they did and before time line. Superbly! Prateek has done an amazingly wonderful job. His ability to work with me and convey the work in progress has been better than expected for sure.( And his team :) )

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to this idea in progress has been better than expected. They are always making sure I have clarity and approval of the ongoing work. Their work ethic is superb.

Are there any areas for improvement or something The NineHertz could have done differently?

Not that I'm aware of. I'm quite pleased with Prateek and the team :)

STAR RATINGS

Overall rating: 5

Quality: 5

fullfillment

Cost: 5

Schedule: 5

Willing to refer: 5

They have done what they said they can and will do.

Company Responses

The vendor responded on March 1, 2024.
We developed the entire app as per the client's requirements, as mentioned in the contract. All the features and functionalities in the application were imparted as per the client’s ask and requirements. Having developed the app, our team even deployed the application on the respective platforms (Google Play Store and Apple App Store). Once we handed over the codes of application to the client after completing the things from our side, the client refused to connect to us via any medium for any discussion.

On the contrary of having a discussion, the client began to ask for a refund with a claim of dissatisfaction with the application. Due to the respective MasterCard Credit Card policy, the paid amount was deducted from our account and credited to the client’s account. Also, for your information, as per the payment policy at our organization, we never requested or accepted the complete payment at one time or in advance, instead, the payment was made according to different milestones achieved and phases completed in the project.

Other than the monetary malpractices, the client is trying to defame us on various online platforms by putting negative reviews and lower ratings. As evident from the provided review link, the review has been edited initially, the client gave us a 5-star rating. However, after receiving the payment, they edited the review and downgraded it to 2.5 stars. So, many instances indicate fraudulent actions from the client side.

So, we request you to remove the negative reviews and comments given by the client about our company as it can mislead the people looking for the right service providers for their project. It will help us keep providing quality services to our clients.

Thanks

BACKGROUND

Please describe your company and position.

I am the President and CEO of DRODE LLC

Describe what your company does in a single sentence.

Our company is a technology company which connects professional drivers to individuals which seek a professional driver to transport themselves or those of their choosing to location (s) or simply timed drives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Create a landing page website
• Create four different applications
• Create intelligent, professional applications which will provide all the necessary services for our vision

SOLUTION

How did you find The NineHertz?

• Online Search
• Referral

Why did you select The NineHertz over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Early discussions with the company

How many teammates from The NineHertz were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

This project began from vision, to development planning, creation of the team, website development, screen development, through creation of four comprehensive intelligent apps (two in Android and two in iOS), through beta testing and go live. At this stage, we have already begun to launch our aquisition of Drivers and await finalization of our Rider acquisition shortly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every milestone of the project was monitored, achieved in a timely and sometimes more than timely fashion. Virtual reviews of projects were obtained on a routine basis and the accessibility of the entire Ninehertz team was exemplary.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was admirably lead by Sudhanshu. As previously stated, clear milestones were created on deliverables. As expected in app development, unforeseen findings occasionally occur and were expertly managed. Additionally, features of the app that were potentially overlooked or not completely understood in the initial design phase were diligently addressed in every circumstance. The final products are a result of this diligence and expertise.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Ninehertz is that they work expertly and diligently as a team. Each team member has specific expertises which are maximized but the team understanding of the feasibility and ability to produce the envisioned product was nothing short of spectacular. 

Many development companies put a small team together of 2-3 programmers without adequate leadership and understanding of the overriding project and would struggle with this type of endeavor. Further, the creation of four very complex apps with the intelligence to provide our necessary services to both Riders and Drivers was an impressive feat.

Are there any areas for improvement or something The NineHertz could have done differently?

This is a great question and a difficult one to answer. Candidly, we are beyond satisfied with our relationship with Ninehertz and the technology which we have created together. We anticipate a long relationship with Ninehertz as we completely understand the app go live is, in fact, just the beginning. We already have planned integration of other API within the apps and will continue to create new versions of the app as our vision becomes a reality.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of Cevaheer, a B2B marketplace specifically designed for the jewelry industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

I contacted TheNineHertz to completely revamp our website and application since the old code was not viable for further modifications. 

SOLUTION

What was the scope of their involvement? 

To begin, we provided them with details of the website design and app design. We provided them with a list of necessary website functionalities, and they offered us a proposal based on the documentation we gave them. Following additional discussions, we commenced work on the project. The app is available for iOS and Android.

What is the team composition?

I'm in contact with 5–6 people from TheNineHertz. The project manager is my main point of contact. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We're delighted with our project manager as he excels in his role. 

How did you come to work with The NineHertz?

I came across TheNineHertz online. I checked the reviews on Clutch and other websites and decided to get in touch. Initially, I tested them with a smaller project. Once they delivered satisfactory results, I decided to continue working with them.

How much have you invested in them?

We've spent close to $100,000.

What is the status of this engagement?

The project began in January 2020, and it's ongoing. They are currently managing the website and the application. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work is high-quality. TheNineHertz team takes the time to do Q&A before sending it to us. We've had bad experiences in the past with other companies. The price was high, the work was delivered late, and they would deliver the project with bugs. We tackled all those issues with TheNineHertz. We're impressed with their speedy delivery and high-quality products, allowing us to develop new products at a much faster pace.

How did The NineHertz perform from a project management standpoint?

I've had a great experience working with TheNineHertz team. They always meet our deadlines and quickly respond to our requests.

What did you find most impressive about them?

We chose to continue working with them even after the website and app redesign was finished because they have consistently been an excellent partner for us. They've been doing so much for us on the development side, relieving any fears we initially had. 

Are there any areas they could improve?

They've performed so well, and I don't have any recommendations for improvement. 

Do you have any advice for potential customers?

Give TheNineHertz smaller projects at first and see how they deliver. If you're satisfied with the results, move on to more significant projects.