The NineHertz

BACKGROUND

Introduce your business and what you do there.

I’m an IT business analyst at Endless Africa Ltd. We help digitalize processes in the agriculture sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

As there are many gaps within the agriculture value chain in Africa, we are trying to solve the challenges in the production of agricultural and dairy products. To solve these challenges, we needed to create solutions for data and process management, as well as to link farmers with buyers.

SOLUTION

What was the scope of their involvement?

The NineHertz has helped us with three development projects. Initially, we worked with them to rebuild our website from scratch. For this project, we focused on the site’s look and feel, but we also requested a traffic tracking functionality. As for the technology stack, they used PHP to code the site and MySQL for the database.

Since then, The NineHertz has been helping us develop two custom software products. One of these products is an ERP system called iFarm that targets the agriculture sector. This product has an iOS and Android mobile app that helps farmers aggregate farm production data into the market.

The data is synced with a web-based platform that The NineHertz has also developed for us. This platform allows users to source farm products and purchase them directly from farmers through an incorporated payment processing system. Currently, they’re also developing an e-commerce platform to connect farmers and buyers.

In general terms, they’ve provided us with design, mobile development, web development, and QA services for our three projects. For every project, we first conceptualize the products in-house and then outsource those services to The NineHertz.

What is the team composition?

The NineHertz assigns resources to the projects depending on the needs. Currently, we work with five people — a designer and four developers. The least number of people we’ve worked with is three — two developers and a designer. However, their team has increased up to six resources for important workloads.

How did you come to work with The NineHertz?

They were referred to us by one of our business partners.

How much have you invested with them?

We’ve spent between $500,000–$1 million.

What is the status of this engagement?

We’ve been working with them since November 2020, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of The NineHertz’s work is good. A couple of cooperatives are already using our platform to source farm products and pay the farmers. Our customers are happy with the solutions we’ve launched, which have made their work easier. Although we haven’t launched the e-commerce platform yet, we’re sure that it will have a huge impact on helping link farmers and buyers.

How did The NineHertz perform from a project management standpoint?

We manage projects using an agile methodology, so our communication is very important. We have daily scrum meetings to discuss milestones and important issues that we need to address. Additionally, we incorporate our client's feedback on those meetings to address required changes. The NineHertz is very responsive to our requests, and we have Skype calls when needed.

What did you find most impressive about them?

The NineHertz’s quality of work and resources are very consistent, which we really appreciate. The developers we work with don’t change, so they keep a great continuity of what they do.

Are there any areas they could improve?

No, we’re happy with the services they’re providing.

Do you have any advice for potential customers?

Keep constant communication with them to ensure everything is on track. Communication is key in getting the best out of The NineHertz’s team.

BACKGROUND

Please describe your company and your position there.

We deal in social interaction b/w users/friends by helping them find nearest available restaurant for meet & greet.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We were looking for a custom app developed for our new idea.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them through their website. They have some good product listed in their portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our app is a social interaction platform for friends & strangers to help them find nearest available restaurants as meeting place to connect on basis of a mutual appreciation of food & common taste. The app is developed in react native technology on a PHP back-end.

How many resources from the vendor's team worked with you, and what were their positions?

• Developer
• 3 Designers
• 1 Tester
• 1 Business Analyst
• 1 Sever Support
• 1 Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have successfully launch the app now, we are noticing new user interactions on the platform. We are hopeful that the app will attract a good number of users.

Describe their project management style, including communication tools and timeliness.

The project management was very efficient, we encountered several challenges in the process but those were handled nicely by the team. They were available for communication as per our convenience & PM tool was active collab.

What did you find most impressive or unique about this company?

The offer for the app was very reasonable. Their development team was really skilled, from delivering the work to solving issues along the way.

Are there any areas for improvement or something they could have done differently?

The overall experience was really well.

BACKGROUND

Please describe your company and your position there.

My company is CareerAccelerator, Inc. and I am the CEO. I lead a small team of product development and marketing staff. I am the company’s key decision maker.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

My goal was to design and build an iOS application. My background is in statistical programming, not mobile application production. Ninehertz did a fantastic job of designing and building my iOS application.

SOLUTION

How did you select this vendor and what were the deciding factors?

I did extensive research on development firms. These were the attributes I looked for in a development firm:

1. Strong professional reputation based in strong reviews of successful past projects
2. Well organized team structure
3. Clear communication about the project scope, goals, and costs Ninehertz met these criteria, and I am extremely pleased that I chose to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project steps and key deliverables included the following:

1. Designing of app screens as required.
2. Creation of a user sign up, login, profile capabilities
3. Creation of admin panel: Login, Manage users
4. Creation of the following user functions: goal setting, content delivered via push notifications, content viewing
5. Creation of admin panel
6. Creation of the following user function: scheduling and viewing meetings, edit/update meetings, get subsequent content via push notifications
7. Creation of admin meeting and content management
8. User app: Send feedback, about us, privacy policy
9. Creation of Promotional website: Design and Static pages
10.  Debugging and app launch

The technologies used were:

• iOS ( Front end ):
• Development framework (Native)
• Minimum iOS Support: iOS 11 Maximum iOS Support: iOS 13
• Website, Web panel and Backend: PHP Laravel, MySQL DB, REST protocol with JSON response for APIs, SALT protected.
• Screens where account information is being entered will be SSL protected (HTTPS).

How many resources from the vendor's team worked with you, and what were their positions?

I worked with 4-6 people who were business analysts and programmers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ninehertz produced fantastic deliverables. The design, look and user experience of the app and websites are excellent and professional. Ninehertz was able to convert my concept into high functioning software. This was especially impressive given my extremely limited knowledge of the tech stack.

Describe their project management style, including communication tools and timeliness.

Ninehertz did a terrific job of clear communicating and adhering to the stated timeline and deadlines.

What did you find most impressive or unique about this company?

I was very impressed with the quality of the design and UX of the deliverables. Ninehertz also did an excellent job of being able to adjust and add new features that I asked to be added after the start of the project.

Are there any areas for improvement or something they could have done differently?

No suggestions from me, this project went extremely smoothly.

BACKGROUND

Introduce your business and what you do there.

I run a startup that is developing an app that acts as a collaborative photo-sharing journal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

I created a few wireframes on my own and wanted to source development companies.

SOLUTION

What was the scope of their involvement?

First, they walked me through how they would take my wireframes and build out feasible designs for every screen. After that, they started on development. They built out the entire app with regular check-ins for me to go over the flow and deliverables. In the app, users can add friends, post stories, and then journal together. Most journaling apps are single user, and my app enables people to do it together and share collections.

There are intricately thought-out design elements that allow people to keep certain things private while making other things public. These join together to create a compiled profile that they can display. The app is only for iOS currently.

They’ve also helped with marketing strategy. I took 10 screenshots of the app, and The NineHertz created a website to use as a marketing tool, and they did it free of charge. They helped me with a lot of marketing designs and prints.

What is the team composition?

I worked with a business development advisor originally to help me set up the project and go over the deliverables. Later on, I worked with a project manager and then had calls with their team, including a lead developer.

How did you come to work with The NineHertz?

I found them through a cold search on the internet. After interviewing them and a few others, It was clear that they had the best customer service. I also liked their process.

How much have you invested with them?

We’ve spent just a bit north of $50,000.

What is the status of this engagement?

We’ve been working together since April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The first result is cost savings. Other companies I spoke with would have egregiously over-charged me. The NineHertz is very transparent in their process — about their deliverables and their pricing — so I know they’re not a bad deal.

The app has only been on the App Store for a few weeks, so I don’t have any metrics about downloads or anything, but it's functional and looks good.

Any issues that have occurred have been fixed the same day. The major parts of the app

How did The NineHertz perform from a project management standpoint?

The project manager provided a project management tool that allowed me to view deliverables in a timely manner, as well as organize and upload files. In meetings with the development team, they explain the features they were trying to build out, and we work through any points of misclassification or missing detail. It is very hands-on.

We communicate over Google Meet and WhatsApp.

What did you find most impressive about them?

Their pricing is neither unfair nor suspiciously cheap. Additionally, their business development process extends beyond the basics and desires to build a connection with me to understand my business. We developed a rapport together, so much so that they have become one of my most trusted business advisors.

The NineHertz has been very patient with my questions, as I don’t have a lot of technical experience. They’ve been very communicative.

Are there any areas they could improve?

The only difficult part has been the time zone. This doesn’t have anything to do with The NineHertz themselves, it was just a tough situation. Both sides could have done a better job finding better meeting times, rather than very early in the morning or very late at night. I didn’t have that understanding in the beginning.

Do you have any advice for potential customers?

Manage when you’re meeting with them across time zone differences. Moreover, constantly refer back to the deliverables that they set out in the timeline. This will help keep track of the project flow in case you’re not talking to them every single day.

BACKGROUND

Please describe your company and your position there.

We Secure Learning Pvt Ltd, are an online learning solution providers for schools. We have been active in education industry since last 6+ years. I am working as State Head.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We were looking for a new Learning management system for schools. We wanted someone to cater to our unique needs. We had several key and time-sensitive tasks that needed to handle with high efficiency & we found The Ninehertz compatible for all the task with the perfection in the solution delivered on time to us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched development companies and read The NineHertz online reviews. We then made the team our preferred partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The NineHertz provided ReactJs & NodeJs based solution to us. They’ve focused on branding and functionality across mobile devices and desktop browsers. Our platforms offered personalized academic platform to each school to ensure holistic digital transformation.

How many people from the vendor's team worked with you, and what were their positions?

There were 13 members in team:

• 2 project coordinator
• 1 Project Manager
• 1 UI/UX Developer
• 6 programmers
• 2 Testers
• 1 Solution Architect.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Use of this solution uplift in our internal processing, has cleared the backlog and allowed us to plan further expansion into other efficient solutions. We have seen increased traffic and total interactions with customers, as well as a significant uplift in sales.

Describe their project management style, including communication tools and timeliness.

They were a productive and efficient team. They work even when we cannot provide immediate feedback. The team is responsive via email, Skype, and their project management tool Active Collab.

What did you find most impressive or unique about this company?

The results were exceptional, our ideas were implemented perfectly & they provided quality developers.

Are there any areas for improvement or something they could have done differently?

Nothing to point out as a flaw because they did all the work in proper professional way with the quality of the solution delivered to us.

BACKGROUND

Please describe your company and your position there.

We are a recruitment consulting firm. We provide service domestic & international clients. We have been active for a couple of years in the industry. I am the CEO & Founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We hired NineHertz for designing & development of our website as well a custom staff management backend platform. Soon we are planning to launch our application as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected NineHertz out of 7 service provider we shortlisted in Jaipur, NCR area using Clutch. We were very satisfied with the sales team's approach & solution presentation. We visited their site & interacted with the team as well before starting & finalizing them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discussion with the pre sales team. After that our contract was drafted & finalized. We had a kick off meeting with the project manager & project team. We finalized project milestones before we started. A work plan was presented to us after kick off & we followed the same throughout the development cycle. The milestones plan was followed as per the time & dates given to us. Technology - PHP, Laravel framework.

How many people from the vendor's team worked with you, and what were their positions?

There were 6 members in the team, including 2 developers, 1 designer, 1 tester, 1 business analyst & 1 project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Before launching we were marketing our services already. After the product was launched a 60% increase in our traffic and around 35% in our revenue was observed. This has helped a lot for the rapid growth of our org.

Describe their project management style, including communication tools and timeliness.

The project management approach was a hybrid approach of Agile & waterfall, where we had a milestone plan created before starting but the feedbacks & amendments were followed throughout the cycle. They had a collaboration tool named active collab for updates & tracking of work that helped a lot in keeping everything in one place.

What did you find most impressive or unique about this company?

• Timely updated
• Quick response from the coordinators
• Enhanced thinking over the solution while considering future aspects
• Quick resolution on the feedbacks & bugs during development phase, so our project timeline was not impacted.

Are there any areas for improvement or something they could have done differently?

Everything was very satisfactory.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of Metro Railtech Engineers .

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We did a website with them to showcase our product ranges and allowing customers to send online inquiry which is then sent to our Sales team and a complete backend Sales Support Software was built to cater these inquiries . Website also shows complete information like Product Ranges , Certificates earned and past projects of ours .

SOLUTION

How did you select this vendor and what were the deciding factors?

Through Online Search over Google .

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work was to build both front end and backend of the web Application to showcase complete product range of ours and then a backend system for our employees to manage the inquiries statuses . We wanted the website to be built over .Net as our other internal product management softwares were also built over same framework of .Net and hosted on IIS server .

Through the website customers can browse the complete product range we are offering and can also send inquiries directly through the website or by calling us . At backend our employees had complete information and statistics of our customers through which they can contact them to discuss their requirements .

How many people from the vendor's team worked with you, and what were their positions?

There were 2 Project Coordinators , 3 core programming developers , 1 UI/UX developer and 2 Quality Assurance team members .

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our turnaround time to reach towards our clients was a crucial factor which was reduced drastically after Nine Hertz provided the website and our backend system.

Describe their project management style, including communication tools and timeliness.

They used Active Collab with us for all the communication and sharing of data related to the website . We also used WhatsApp for communication in cases of extreme urgency .

What did you find most impressive or unique about this company?

They were quick in learning what we are expecting . They did the job better than what we expected and before time .

Are there any areas for improvement or something they could have done differently?

Nothing I can think of at the moment . They definitely did a great job for us .

BACKGROUND

Please describe your company and your position there.

I'm the Ecommerce development manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

Our website was built with Cake PHP with a cart functionality from other firm to complete the development of the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired a freelancer to help us narrow the choices and we picked 9hrz as they started with a good pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fix the bugs and develop the Ecommerce functionality with our 3rd parties (Mailchimp, logistics, invoicing fix etc...)

How many people from the vendor's team worked with you, and what were their positions?

A project manager took our account and we were happy with her, but they changed her and brought another project manager who had a poor English language communication and made the project worse. I asked for his replacement, and they did, but still I wasn't provided the same quality as when we kicked off.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Honestly, they did poor on delivering some tasks. Either by not providing consultation on very simple things, which they added costs on us then they added another cost for fixing the tasks.

Describe their project management style, including communication tools and timeliness.

Email and whatsapp, but they care about money more than the deliverables, which is something i'm not happy about.

What did you find most impressive or unique about this company?

The director is always in communications, and he does some work to fix the issues, but he has never communicated on some mistakes made by them.

Are there any areas for improvement or something they could have done differently?

Yes definitely, they could have improved their communication and provide consultation before implementing any work as they did it wrong. They should provide a guarantee period for tasks developed and not try to sell a resource package for a task that was done by them. They should worry less about the money and more about providing quality work.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager at Vardhaman Infotech. We’re a web and mobile app development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We have recently ventured into the NFC marketplace, and we outsourced one of our projects to The NineHertz.

SOLUTION

What was the scope of their involvement?

We have given The NineHertz two projects. We generally complete the requirements gathering on our end and share the requirements documents with their team. They have taken over the complete development of the blockchain and the implementation of the UI part.

The product is a web application, and in terms of technologies, they’re into blockchain development, and when it comes to the technologies, they use Unity3D and soft concepts, which they implemented from the backend. The game application is already completed, and we are still in the development phase with another application.

Currently, they’re also providing maintenance to the platforms.

What is the team composition?

We’ve worked with four people, including a business analyst and three developers.

How did you come to work with The NineHertz?

We came across them through Google advertisements. We decided to work with them based on the quality of work.

How much have you invested in them?

We’ve spent around $15,000 so far.

What is the status of this engagement?

We started working with them in December 2020, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is good; they do thorough testing before they deliver it to us, which is why we haven’t found many bugs during the development or the unit testing, and there have only been minor things that we have come across.

How did The NineHertz perform from a project management standpoint?

They are pretty accurate when it comes to meeting deadlines. We use Slack and ActiveCollab for project management and communication.

What did you find most impressive about them?

Their adherence to the timelines sets them apart from other companies; I couldn’t find another vendor that has provided such accurate and quality deliverables.

Are there any areas they could improve?

At the moment, I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

I recommend working with them because of the accurate deliverables they provide and the quality of their work. They also offer suggestions, and if any changes are needed, they proactively come up with changes or solutions for us.

Also, if you have basic project management skills, you can contact them, and they will get the work done.

BACKGROUND

Introduce your business and what you do there.

I’m the UAE managing director of Al Uwlaa Solutions LLC. We established the organization to develop a marketplace for the transport industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We went to them to develop our marketplace.

SOLUTION

What was the scope of their involvement?

The NineHertz built our platform from A to Z. I don’t know all the technical details, but they used Laravel PHP — developing it for the web, as well as Android and iOS. We’ve covered all three environments.

The product is a digital marketplace and truck-hiring platform. I wanted to cover each and every problem in the transport industry in the Middle East, as per regional requirements.

There was no initial documentation from my side; only the idea in my mind. We created wireframes and everything else through daily discussions over the phone. This led to the identification of the design, and development from there.

What is the team composition?

We worked with a couple of their designers in the initial stages, and they assigned developers after that. There were 5–6 developers and designers working for us mid-project, and I’ve reduced the manpower to two dedicated resources now.

They assigned a project manager as well. I realized a few months in that this wouldn’t work for me, and I decided to just pay for the resources. The project manager’s involvement is minimal at this moment.

How did you come to work with The NineHertz?

I was initially looking for local people in Dubai and India, where I’m from. I contacted a few companies from India and got help in my decision making from a relative who was in IT.

I found The NineHertz through Clutch and sent them a request. We got into several discussions before starting the project.

The NineHertz was actively involved, and they came down to Dubai to meet with us and discuss the project. I saw their interest, and I checked their strength in India in terms of how they were working, what the strength of their team was, etc.

How much have you invested with them?

I’ve invested around $150,000 or more.

What is the status of this engagement?

We started working with The NineHertz two and a half years ago, around October 2019. They’re continuing to provide maintenance, and we have a lot of change requirements coming. They delivered the first phase on time, and development is still going on.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve launched the product to the market and are getting quite a good response. The platform is helping us monitor our shipments, drivers, and all expenses, including fuel. We hire trucks from the market from time to time when ours are busy, and we can use the platform to make payments. It’s all under control now, and we’ve eliminated a lot of headaches. Before, there were people misusing their powers within our organization, and all of that is under control now. We’re very much happy with this platform.

Working with a team for two and a half years is no small matter, and The NineHertz is a very professional team, especially the developers. The management team is collaborative and very good. That’s why I wanted to give them a review: over these two and a half years, at no moment did we have a negative discussion.

How did The NineHertz perform from a project management standpoint?

We use Google Meet to coordinate with them daily — us giving them our requirements through it and them keeping us informed during development, as well as checking whether there are any modifications required.

What did you find most impressive about them?

It’s their communication, professionalism, and cost that stand out.

I’d seen other transport management systems, but they were made for specific areas of transportation. Our project is huge, covering each and every aspect of transport management. For example, there are systems for businesses operating only their own truck, and those same companies will lease a truck from the market from time to time. I hadn’t seen a transport management system that covered all of those use cases, until ours.

Are there any areas they could improve?

There’s nothing as such. I haven’t come across any problems with these people. There wasn’t even one instance when they were late on something.

Do you have any advice for future clients of theirs?

The NineHertz has all the solutions in the IT space, and I recommend them to anyone. They’re professional and cost-effective.

In order to have a successful engagement, clients have to be a bit patient and convey the project scope properly. In the IT industry, it’s more important that the development team should first understand the project. Once they understand, they’ll take it from there, and they’ll definitely give a good result.

I’ve worked with a couple of other IT companies in the past, and it was a nightmare. Working with The NineHertz is cool. They’re professional and collaborative. I recommend them for any type of project.