New Urban Media is a Memphis-based digital product studio. We build and maintain platforms for organizations with complex operations: websites, mobile apps, multilingual content systems, AI-powered tools.
Most clients come to us with a version of the same story. Their current platform breaks when anyone tries to update it. The original developer has moved on or stopped returning calls. Systems that were promised to integrate don't. Staff work around the website instead of through it. Compliance and accessibility were treated as afterthoughts. The site that was supposed to be an asset has become a liability.
We fix that. We also build from scratch when that makes more sense.
Our clients include healthcare organizations managing multilingual patient communications and EHR integrations. Charter schools and academies with enrollment systems and parent portals. Nonprofits coordinating programs and donor management across multiple audiences. Museums and theaters balancing public programming with membership and ticketing. Professional associations managing directories and certifications. B2B companies running e-commerce with complex shipping and inventory requirements.
Our core capabilities include custom WordPress and Webflow development, multilingual CMS architecture, accessible design and WCAG compliance, e-commerce with complex B2B configurations, AI chatbots and workflow automation, and ongoing platform care. We handle technical SEO, system integrations, content migration, and the documentation that makes platforms manageable over time.
Projects typically run 8 to 24 weeks. Most clients stay with us for years on ongoing care plans. The team that builds your platform is the team that maintains it.
We are a strong fit for organizations that plan in long cycles, need platforms their staff can actually manage, and want a technical partner who picks up the phone.
New Urban Media offers competitive pricing that fits various budgets, providing good value for cost. Clients appreciate their responsiveness, timely deliveries, and proactive project management, which contribute to successful outcomes across diverse projects.
New Urban Media is recognized for their excellent project management, with clients noting their responsiveness, timely deliveries, and proactive approach. They are organized and structured, ensuring projects are completed as promised.
Exceptional Customer Service
The company is lauded for top-notch customer service, characterized by quick responses, attentiveness, and availability even in urgent situations. Their dedication and personal attention stand out to clients.
High Client Satisfaction
Clients express high satisfaction with New Urban Media, often referring to them as valuable partners. The company’s ability to exceed expectations and deliver lasting results is frequently highlighted.
Impressive Website Development
Clients consistently praise New Urban Media for delivering websites that align perfectly with their brand and voice. The team is commended for capturing the desired tone and providing beautifully styled, functional websites.
Creative and Reliable Solutions
New Urban Media is appreciated for bringing creative ideas and reliable solutions to projects. Clients value their ability to transform visions into reality with innovative and effective strategies.
Search Engine OptimizationWeb DesignWeb Development
Confidential
Jan. 2010 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They are wonderful people to work with, which makes every project not only successful but also enjoyable.”
Sep 11, 2025
Director of Communications, Soulsville Foundation
Mary Helen Randall
Verified
Other industries
Memphis, Tennessee
201-500 Employees
Online Review
Verified
New Urban Media has updated a nonprofit's website and created a new site for them. They also provide the client with best practices and troubleshooting support.
New Urban Media has created a new website for the client. The team has been creative, reliable, and quick in their turnaround times. They have also been available when the client needs them, even in urgent situations. New Urban Media has been attentive, and their customer service is top-notch.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Communications of Soulsville Foundation
Describe what your company does in a single sentence.
We are a nonprofit organization educating youth for careers in music.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire New Urban Media to accomplish?
Refresh and update websites
Create new websites
Update us on best practices and troubleshooting
SOLUTION
How did you find New Urban Media?
Referral
Other
Why did you select New Urban Media over others?
Pricing fit our budget
Great culture fit
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Working with New Urban Media, led by Tracy Love, has been an outstanding experience from start to finish. Their team does more than build websites. They bring creative ideas, technical expertise, and a level of personal attention that helps transform visions into reality online. What sets them apart is their customer service. Questions are answered quickly, issues are addressed with care, and the turnaround time on projects is consistently impressive. They have even gone above and beyond by taking after-hours calls in emergency situations, which is a rare and invaluable commitment in today’s fast-paced digital world. Tracy and the New Urban Media team are not only talented professionals but also wonderful people to work with. Their dedication, reliability, and creativity make them the kind of partners you want on your side. We could not be more pleased with their services and would highly recommend them to anyone looking to bring their online presence to life.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Creation of a new website of multi-media archival footage their team helped us organize
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Incrediblky quick turnaround times and deliverables.
What was your primary form of communication with New Urban Media?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What I like most about New Urban Media is the combination of creativity, reliability, and genuine care. The team listens closely to our vision and brings back ideas that make our projects even stronger. Their turnaround time is fast, their customer service is top-notch, and they are always available when we need them, even in urgent situations. Most importantly, they are wonderful people to work with, which makes every project not only successful but also enjoyable.
Are there any areas for improvement or something New Urban Media could have done differently?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO, Web Design & Development for Industrical Plant
Search Engine OptimizationWeb DesignWeb Development
Google app engine
+2
$10,000 to $49,999
Jan. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very proactive and goal-oriented."
Aug 18, 2025
President, Ferguson Industrial Co.
Jacob Ferguson
Verified
Manufacturing
Olive Branch, Mississippi
51-200 Employees
Online Review
Verified
New Urban Media has revamped an outdated website for an industrial plant maintenance company. The team has optimized the site for speed and mobile performance, built a service hierarchy, and created pages.
New Urban Media's work led to measurable results, including improved search rankings, higher-quality leads, and increased business. The team delivers top-notch results and has a thorough understanding of the client's industry. New Urban Media is proactive, organized, and timely.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of Ferguson Industrial Co.
Describe what your company does in a single sentence.
Industrial plant maintenance services of all types.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire New Urban Media to accomplish?
Quality website branding
seo
SOLUTION
How did you find New Urban Media?
Referral
Why did you select New Urban Media over others?
Referred to me
How many teammates from New Urban Media were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Before working with New Urban Media, our website was outdated, slow, and poorly structured. We had multiple domains competing with each other, duplicate content, and no clear way to present our full range of specialized services—from hydraulic repair and CNC machining to welding, fabrication, and used equipment sales. We weren’t ranking for important local searches, and our online presence didn’t reflect our capabilities or professionalism.
They approached the project with a clear, tailored plan—auditing the site, fixing technical issues, consolidating domains, and building a service hierarchy that made sense to our customers. They created location-focused pages for the Memphis market, improved our Google Business profile, added a self-managed equipment catalog, and optimized speed, mobile performance, and search visibility.
The results were immediate and measurable. We now rank for the searches that matter, generate higher-quality leads, and provide a seamless online experience for customers. In a year when many in our industry are slow, we’ve stayed busy—and our stronger online presence is a major reason why.
They understand complex, high-value service businesses, take a proactive approach, and keep finding ways to make the site work harder for us. This is a true partnership delivering lasting results.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
There is a direct correlation between my significant website upgrade and new clients. Very significant!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything New Urban Media has been assigned was completed faster than expected. The results have been first class!
What was your primary form of communication with New Urban Media?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
Most of the vendors I have worked with in the past for this work required constant effort on my part to get the project complete. Not with New Urban Media. They are very proactive and goal-oriented. New Urban is organized and structured to complete requested tasks in the timeframe they promise. No more unreturned emails or phone calls!!
Are there any areas for improvement or something New Urban Media could have done differently?
I could not ask for better service in this space. There is absolutely nothing I could ask for they are not already doing. Great service is the golden standard with New Urban Media!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I recommend New Urban Media to any company I would like to see do well.
Web Design & Dev for Business Consulting Firm
Search Engine OptimizationWeb DesignWeb Development
Confidential
Mar. - Apr. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I think the thing that stands out the most is how collaborative our experience was."
Apr 7, 2026
CEO, Beatitudo Consulting LLC
Michelle Bliss
Verified
Business services
Baltimore, Maryland
1-10 Employees
Online Review
Verified
New Urban Media designed and developed a website for a business consulting firm. The team handled the project from start to finish, including the launch.
New Urban Media delivered a website that aligned with the client's brand and voice. The team was responsive, collaborative, and attentive to the client's requests. Moreover, they provided the client with useful information on optimizing their web experience.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Beatitudo Consulting LLC
Describe what your company does in a single sentence.
We provide consulting services to small and mid-size businesses with a focus on plain language and forthright advising.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire New Urban Media to accomplish?
Build a website
SOLUTION
How did you find New Urban Media?
Referral
Why did you select New Urban Media over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Complete website build from start to launch.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our website reflects our brand, our voice, and is beatifully styled. It really captured the tone we wanted.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very responsive and collaborative. They were great about answering questions about the website design, making changes as requested, and sending additional information on how to optimize our web experience.
What was your primary form of communication with New Urban Media?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I think the thing that stands out the most is how collaborative our experience was. It really felt like they were working to understand our company and our brand in depth, which was so helpful.
Are there any areas for improvement or something New Urban Media could have done differently?
Not that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
We believe a website is infrastructure, not a campaign. It should outlast the team that built it and stay manageable by the people who use it daily. We build with that reality in mind: systems your staff can update without breaking anything, architecture that grows with you, documentation that makes sense to new staff. Then we stay. The team that builds your platform is the team that maintains it. Most clients stay for years. Over time, we know things that never made it into the project brief.
What Sets Us Apart
You Will Not Outgrow Us
Organizations evolve. New locations, new programs, new compliance requirements. We build platforms that flex with you instead of becoming obstacles. When your operations change, your website should not be the thing holding you back.
We Answer the Phone
It sounds simple because it should be. When something breaks, when you have a question, when you need something changed before a board meeting tomorrow, you reach a person who knows your platform and can actually help. Every time.
Stewardship Through Every Transition
Nonprofits have turnover. The communications director who launched the website leaves. The new one inherits a platform they have never seen. We bridge that gap. We train incoming staff, maintain the documentation, and carry the institutional knowledge so your website never becomes an orphan.
Locations (1)
101 South Main Street, Ste 101Memphis, TN,
United States38103
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