Network Doctor

BACKGROUND

Please describe your company and position.

I am the President and COO of Institutional Real Estate, Inc.

Describe what your company does in a single sentence.

Institutional Real Estate, Inc. (IREI) is a global media, events, and research firm that provides institutional investors with critical insights, publications, and data on the people, trends, and strategies shaping the global real estate and infrastructure investment markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Network Doctor to accomplish?

• We needed to replace our underperforming IT support provider and find a responsive, 24/7 MSP capable of supporting a global, Mac-based team, while making the transition as smooth and low-lift as possible.

SOLUTION

How did you find Network Doctor?

Referral

Why did you select Network Doctor over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Network Doctor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Network Doctor handled the full transition from our old IT provider, set up comprehensive managed IT support for our Mac users, and continues to monitor and maintain both our remote endpoints and on-premise servers. They also offer 24/7 support, critical for our globally distributed team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The onboarding process was seamless, employee satisfaction skyrocketed, and support tickets are resolved fast. Employees went from dreading IT to proactively praising Network Doctor, that shift alone speaks volumes. We now operate with confidence in our IT infrastructure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was handled efficiently and on schedule. They made what could have been a stressful offboarding/onboarding process feel effortless. Communication is clear, and their engineers are knowledgeable and helpful at every turn.

What was your primary form of communication with Network Doctor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to treat a small company like ours with the same attention and care as a large enterprise. Plus, they offer real Mac support, not just in theory, but in practice,  and they actually follow through on what they promise.

Are there any areas for improvement or something Network Doctor could have done differently?

None at all. I only wish I had made the switch sooner.