Nethues Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I'm one of the owners of a Marketing & Communication consulting agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

We needed updates and perfomance optimizations on some websites (Prestashop & Wordpress) developed in the past by others. The main goal was to bring these websites back to an up-to-date working status, some bug solving and functionality upgrades.

SOLUTION

How did you select this vendor and what were the deciding factors?

We fond Nethues Technologies on the web by searching for certified Prestashop developers. After an initial concerned on the potential obstacles of working with a remote vendor we have been reassured by a very good communication flow, professionality and understanding of our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The two main initial projects were the upgrades of 2 Prestashop stores frameworks and bug solving. Everything worked very well. We also outsourced some Wordpress development for bug solving and a new front-end development on a section of a complex WP website.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact is Rishi, a Senior Sales Manager. Rishi is outstandingly polite and always ready to assist us in finding the best possible solution for our needs. Based on the project he then involves the correct team leader for the specific development needed while always remaining in the loop and ensuring that everything works well. So far we had the pleasure to collaborate with Himanshu (Prestashop dev Team Leader) and Anurag (Wordpress dev Team Leader). We could not be more satisfied of their competence and professionality!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All the required task have been completed and delivered in time and matching expectations.

Describe their project management style, including communication tools and timeliness.

The team is always ready and responsive. Email and Skype communication made the collaboration very efficient.

What did you find most impressive or unique about this company?

They are very professional. They do their best to understand our needs.

Are there any areas for improvement or something they could have done differently?

Nothing to point out.

BACKGROUND

Please describe your company and your position there.

I am the Operations Manager for a eCommerce based consumer electronics company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

HTML/CSS, Wordpress Multisite development, customisation and management

SOLUTION

How did you select Nethues Technologies Pvt. Ltd. and what were the deciding factors?

We selected Nethues for its high quality product delivery and favourable pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Ongoing page development
• Wordpress Multisite custom scripts
• Plugin customisation
• SEO
• Site Speed Optimisation
• Site tracking
• Server optimisation

How many people from the vendor's team worked with you, and what were their positions?

Three people:

• CSS and HTML design
• Design implementation and code customisation
• Server management

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• They brought the site speed out from over 18s to less than 3s
• Timely page design implementation
• Consistent support for bugs and hacking attempts

Describe their project management style, including communication tools and timelines.

The management structure is highly customer based and its a very flat structure. We took the option of a dedicated developer and this gave us access to an 8hr/day on-call expert. What the client asks is what they get.

What did you find most impressive or unique about this company?

The wide range of skills and knowledge available. We had many very specific requirements for the functioning of the site. The site was very resource heavy and needed an expert touch to keep it working as needed. The Nethues team was more than capable for this project.

Are there any areas for improvement?

Very little critique. They handled our business extremely professionally and within time constraints.

BACKGROUND

Please describe your company and your position there.

We are an agency dedicated to generating web services, design, and e.commerce. I'm the E-commerce Director at my agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

Because the pandemic hour staff was limited and we didn’t have in-house developers, so we needed help for an incoming project with one of our most important clients. The main goal for this project was to improve our client’s site optimization.

SOLUTION

How did you select Nethues Technologies Pvt. Ltd. and what were the deciding factors?

Rishi from Nethues had been in contact with us previous to this project and we were in talks to start working together,

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had some meetings to discuss the project and we sent them our clients requirements, there we worked together about doubts in the requirements and the team launched to work on them,

How many people from the vendor's team worked with you, and what were their positions?

There was a project management and one backend developer at all times, there was also someone from Q&A to test the site

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The optimization and rating of our client site improved by 20% and they gave us some insights as to how to improve that rating.

Describe their project management style, including communication tools and timelines.

We had communication via e-mail, phone and the updates for the project were made via Basecamp and the online project management platform

What did you find most impressive or unique about this company?

The communication and response from everyone were impressive.

Are there any areas for improvement?

none I can think right now

BACKGROUND

Please describe your company and your position there.

We are selling custom made glass products and related products online. We have no shop and no installation service, only a webshop. I am the business owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

Setting up an e-commerce sales site for selling custom made glass products and mirror glass, using a custom made glass configurator that helps visitors to easily configure their product. The website is b2c and b2b related.

SOLUTION

How did you select Nethues Technologies Pvt. Ltd. and what were the deciding factors?

I got their contact information from my web designer in the Netherlands. He advised me for to get in contact with Nethues. And se we did :)

We got advise to use Magento platform for our type of business. We got good advise in this and we got an accordingly pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We planned a Skype meeting for the advise, after that we send the details of the website to get a quotation. Between Skype meeting and quotation we had multiple contact moments to discuss some specific topics.

After giving a go on the quotation we had a lot of contact during the project. We used Skype for this. That worked great for us. The project was devided in several parts sow e could work to a deadline, finish that and go on with the other sections.

How many people from the vendor's team worked with you, and what were their positions?

I had contact with about 5 people; the sales manager, SEO specialist, multiple developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This review contains an on going project at this moment. I cannot say anything about this outcome.

However, we had a Magento 1 website made about 3 years ago for our new company, and that was a great success.

We are growing in orders and turnover every month since than and we expect a lot more from the current Magento 2 website.

Describe their project management style, including communication tools and timelines.

I have daily contact with the developer, I can send him a message whenever I want, even in the weekends or the evenings. I guess this is exceptional service at this moment

What did you find most impressive or unique about this company?

I can ask them almost anything and they are able to fix it or find some solution for the task

Are there any areas for improvement or something they could have done differently?

Difficult to say, as a customer you always want the best result, in the shortest period of time with minimal cost. That is a difficult combination for almost all companies.

In the beginning of the project the costs where important because we just started our business. But at this time we are really looking forward to the new website and can´t wait to get it live.

Maybe that is only our eager and enthouisasm kicking in, but it would have helped us if the lead time for the project was a bit shorter. Working with multiple developers could have helped maybe.

BACKGROUND

Please describe your company and your position there.

Gert Taeymans bvba provides consulting services in IT, Risk Management. We also produce web sites and provide audio services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd.?

We hire Nethues on a regular basis for custom web development and SEO services for both our own site as well as those of customers.

What were your goals for this project?

1. Redo the gerttaeymans.site for better SEO.
2. Complete several custom web developments in php for Joomla

SOLUTION

How did you select this vendor?

We got in touch initially through email by Zedrox. That lead to a first small test project. Later we met face to face in Europe and the relationship deepened.

Describe the project and the services they provided in detail.

They provide a wide range of services, mostly centered around web development and SEO, as well as maintenance services for web companies. They also handle specific eCommerce technologies.

What was the team composition?

A relationship manager, a project lead and developers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I was able to launch a new web based portal for nutritional clients that was much easier to use than our previous one.

How was project management arranged and how effective was it?

There is always a project manager per assignment type. This ensures that we always get a very knowledgeable person per type of work that we ask Nethues to perform.

What did you find most impressive about this company?

• Good follow up of assignments
• Clear financial agreements and estimates
• Open communication
• Availability of the team resources

Are there any areas for improvement?

At this point no. As we do more projects together, there will always be some points to improve, but at this moment I'm happy with the way things are going.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Cyberfights.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nethues Technologies Pvt. Ltd.?

We've had an online presence since 1996 and we've been developing our own software to help us monetize our content. We worked with a different provider who developed a high-profile TV system for us, enabling people to watch content by the minute. The system evolved and eventually we needed to replace it because it was written in Flash. We started looking for a new developer to help us.

SOLUTION

What was the scope of their involvement?

I gave Nethues Technologies the specs that I had designed as well as an access to our original system. They rewrote it from scratch, using new technologies and adding new features. They essentially used the concept of our old system and brought it up to date, while our in-house graphic designer created the layout that gave the website its look and feel.

What is the team composition?

We mostly worked with our project manager and the lead developer.

How did you come to work with Nethues Technologies Pvt. Ltd.?

They were referred to us by someone we had worked with.

How much have you invested with them?

We spent about $30,000.

What is the status of this engagement?

We started working with them in February 2018 and the project was completed in July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to launch the updated system across multiple platforms and companies that I own, not just Cyberfights, so we essentially produced a white-label system. Our users absolutely love the new features and functionality. Our income from that section of the company has increased by about 35%, which quickly paid for the cost of their services.

How did Nethues Technologies Pvt. Ltd. perform from a project management standpoint?

They did a great job keeping us in the loop. I was a little concerned at first because of the time difference, but we didn't have any issues. We communicated with them in the evenings via Skype and in the mornings, we had an opportunity to review and test everything with our in-house team.

What did you find most impressive about them?

They were dedicated to getting it done right. If they made an error, they fixed it right away, without going through a complicated process of documenting everything.

Are there any areas they could improve?

The only challenge was the time difference, but with email and Skype, everything worked out very well.

Do you have any advice for potential customers?

Know your goals and be clear about what you want them to deliver.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of 7th Level Communications, a communications platform. Our leading brand is meetyourpsychic.com. Our site is a hub for independent contractors who provide psychic guidance and their clients. We offer a platform for people to connect with advice and counseling from psychic advisors via phone, chat, message, or text, as well as customer service. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nethues Technologies Pvt. Ltd.?

The first version of our website was archaic. We were having a hard time finding a US-based company that could provide excellent value and the expertise to do the work.

SOLUTION

What was the scope of their involvement?

I provide all the projects and technical needs. I give them my wish list, the layout, the text, the pictures, the design of the pages, and they do the heavy lifting. They bring my ideas to life.

They rebuilt our website from the ground up in 2015. They’ve been building, developing, and managing that site since then. We’re about nine months into the process of doing the third version of the website, which is another big step in development for its functionality. The operating system is based on Joomla open-source, and everything beyond that is customized.

One of the biggest advancements in what we’re doing with this new site is building a completely custom phone system from the ground up using a platform called Plivo. They’ve taken all of our needs, functions, and features that we want our customers to have and built that from the ground up. This includes adding approximately 20–40 new highly technical features that weren’t there before. That’s complete, and now they’re in the process of integrating that into the website, which is one of the most important steps. 

We’re going to build an app that will allow customers to do everything they normally would be able to do on a website from the convenience of an app on their phone.

What is the team composition?

We have a team of about 5–6 people working on the website. We currently have two people managing the project, two full-time developers, and one graphic designer. 

How did you come to work with Nethues Technologies Pvt. Ltd.?

I found their CTO through freelancer.com. I gave him a few highly technical, small jobs to test out their skills and they did great. We decided to contract them to rebuild the website.

How much have you invested with them?

We’ve spent $150,000.

What is the status of this engagement?

We started working together in 2015, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The business has had 25% gross sales growth every year for the last four years. If it wasn’t for them, our business wouldn’t be where it’s at right now.

When something goes sideways and I need them, they’re available at any time. Things don’t often break because their work is solid. We test it over and over again before making it live. The support has been incredibly strong. They work really hard.

Years ago, they gave me a great piece of advice to put a firewall on our website. People were making denial of service attacks on us, there were hack attempts, and the site was crashing all the time. Now that we have the firewall, it filters all of the IP traffic before it ever hits our server. That has taken any type of website crash down to zero. They advise me on things I wouldn’t have thought of on my own.

How did Nethues Technologies Pvt. Ltd. perform from a project management standpoint?

I’ve challenged them with anything that I could conceive of on a creative level, and they eventually get it. Some things take longer than others. We communicate via Skype or Google Docs, which works well. Their English is perfect, and there are no communication issues. They are hard workers. It’s been a great experience.

What did you find most impressive about them?

I’ve had a lot of problems with other firms previously who stole money from me and didn’t complete the work, but Nethues Technologies Pvt. Ltd.has earned my trust. I directly wire $5,000 at a time to them, and I trust they’re going to get the job done. I feel comfortable with them.

Are there any areas they could improve?

Communication problems are inherent with how we work since we have so many projects going on at the same time. We’re dealing with a language barrier since English is not their first language, so sometimes I don’t explain things as clearly as I’d like or they miss a note. That’s just part of the process of them interpreting my documentation and trying to perfectly understand everything and then code and deliver it. It’s not surprising if it’s not always done right.

BACKGROUND

Please describe your company and your position there.

Digital Marketing Consultant

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

Maintaining ,Fixing and Redesigning multiple existing client websites

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to me. I tried them on one project just to be sure and was impressed by the quality consistency and professionalism of the Nethhues team

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Maintaining, Fixing and Redesigning multiple existing client websites. Mainly these were in WordPress but some were bespoke PHP developments

How many people from the vendor's team worked with you, and what were their positions?

A Project Manager and up to three team members

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Highly effective customer service for all my client's websites. Efficient and delivered speedily and professionally

Describe their project management style, including communication tools and timeliness.

Excellent and efficient communication using proprietary project management and communication tools

What did you find most impressive or unique about this company?

Great attitude and highly technically proficient. You can throw any technical problem at them, and they solve it.

Are there any areas for improvement or something they could have done differently?

No the relationship has evolved well over the last 6 years

BACKGROUND

Please describe your company and your position there.

I'm the Managing Director of MED SRL, e-commerce company prestashop partner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

Import of customer registry and products from the previous ecommerce site to PrestaShop

SOLUTION

How did you select this vendor and what were the deciding factors?

The Nethues team has implemented import scripts by making the correct manipulation to convert information according to PrestaShop logics

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The passage of an ad-hoc ecommerce site to the Prestashop platform requested the migration of products related to the products with the respective variants and customer registry. Starting from the structure of the old database the data was migrated by adapting them to the PrestaShop database

How many people from the vendor's team worked with you, and what were their positions?

1 prestashop developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The migration was successful in pre-established timing

Describe their project management style, including communication tools and timeliness.

They had excellent communication and respect for the timeline

What did you find most impressive or unique about this company?

efficient

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

it company for web and e-commerce solutions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nethues Technologies Pvt. Ltd., and what were your goals?

need module / plugin for api based communication between website and a portal

SOLUTION

How did you select this vendor and what were the deciding factors?

fast communications, existing successful and reliable cooperation

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

good planing and discussions to analyse the problems. step by step code development to solve all requirements

How many people from the vendor's team worked with you, and what were their positions?

project manager, lead developer and senior developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

currently not possible

Describe their project management style, including communication tools and timeliness.

They're always on point in communication and development. They're safe and reliable.

What did you find most impressive or unique about this company?

professional service, support with ideas and own experiences

Are there any areas for improvement or something they could have done differently?

currently no