Web Platform Dev & Design for Biomedical Engineering Company
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Custom Software Development UX/UI Design Web Development
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Other app platform User Research UX Strategy
- Confidential
- Nov. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They haven't just built what we asked for; they've helped us think through the logic and flow of our processes."
- Medical
- Atlanta, Georgia
- 1-10 Employees
- Online Review
- Verified
My Web Programmer has designed and developed a web-based platform for a biomedical engineering company. The team's solution automates preventive maintenance, safety tracking, and compliance documentation.
My Web Programmer has delivered a full UX/UI wireframe representing the MVP of the software, allowing the client to visualize workflows before development. The team has shown excellent project management and communication, delivering on time, with professionalism, and a strong commitment.
BACKGROUND
Introduce your business and what you do there.
I'm the field service manager of CMooreMedical Sales and Service Inc., an independent biomedical engineering service and asset management company. We partner with surgery centers to perform preventive maintenance, electrical safety testing, and equipment support, ensuring compliance and reliability across all medical devices.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with My Web Programmer?
We needed help designing and developing a custom software platform that would help us automate, centralize, and streamline our biomedical service operations.
SOLUTION
What was the scope of their involvement?
My Web Programmer has designed and developed a custom web-based software platform that automates preventive maintenance, electrical safety tracking, and compliance documentation for medical equipment. The platform is tailored to our workflows and industry standards. My Web Programmer has conducted an initial consultation to understand our operations, service process, and data management pain points. The team has reviewed Excel templates, standard operating procedure (SOP) workbooks, and electrical safety sheets to define key workflows. The team has drafted a feature list and scope document outlining the minimum viable product (MVP) functionality and future enhancements. My Web Programmer has created interactive wireframes showing user flow for admin, technician, and account manager roles. The team has focused on usability for field technicians and administrative reporting. The team has adjusted the design per feedback to use “accounts” instead of “companies,” matching our business terminology. My Web Programmer has built a web-based software dashboard with role-based login and permissions. The team has developed core functional modules to manage inventory by account, track electrical safety and preventive maintenance, create work orders, and export PDFs. The team has also created a workbook generator that auto-combines inventory, testing data, and maintenance sheets into a printable PDF workbook. My Web Programmer has created a checklist template library to store and preload testing requirements by equipment model. The team has also created a manufacturer repository to auto-populate testing requirements based on the model and make. The team has added automation features, including auto-population logic that loads the correct maintenance or electrical safety test checklist when entering the manufacturer and model. My Web Programmer has built an auto-pass button within inspection forms for efficiency. The team has planned the next phase of integration for Excel import automation, allowing the upload of legacy inventory spreadsheets. The team has consulted on hosting setup and domain configuration. My Web Programmer has ensured cPanel, SSL, and backup features are supported for data security and compliance.
What is the team composition?
We've communicated with one teammate from My Web Programmer, but I'm unsure how many are working behind the scenes.
How did you come to work with My Web Programmer?
I found My Web Programmer through an online search. I chose them because they responded with the best outlook on the software I was trying to build.
What is the status of this engagement?
We started working with My Web Programmer in November 2024, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
My Web Programmer has delivered a full UX/UI wireframe representing the MVP of our software. The wireframe includes modules for inventory management, preventive maintenance and electrical safety tracking, work order generation, workbook creation, and role-based access. This deliverable has allowed our team to visualize workflows before development began — a key early milestone. My Web Programmer has adjusted terminology to match industry usage and structured navigation for intuitive workflow. This has increased internal clarity and made onboarding new users easier. The team has mapped future integrations and outlined each feature with dependencies, allowing measurable tracking by phase. My Web Programmer’s prototype now represents how we’ll save hours of manual entry per account by automating inventory imports from Excel, testing sheet creation, and PDF workbook generation. We’ve estimated time savings of 2–3 hours per account setup, scaling to 200+ hours annually. My Web Programmer has reached pre-deployment status, awaiting only hosting setup. This milestone signifies MVP completion and transition into beta testing — a major measurable outcome. The team has established a clear review cycle for updates, testing, and scope adjustments. We’ve achieved full alignment on future roadmap priorities and version control.
How did My Web Programmer perform from a project management standpoint?
My Web Programmer has shown excellent project management throughout our engagement. Their communication is consistent, transparent, and solution-oriented. Every milestone has been documented clearly, and they’ve provided progress updates regularly through detailed screencasts, written reports, and milestone check-ins. My Web Programmer has demonstrated flexibility in adapting to our feedback, particularly when refining workflows like workbook generation, inventory structure, and technician role access. Their ability to translate operational needs into functional UX features has been impressive. In terms of timeline, the project has stayed largely on schedule relative to the agreed agile approach. My Web Programmer has delivered iterative updates within planned sprints and has been proactive in explaining any minor delays caused by refinement or additional requested features. Overall, the team has delivered on time and with professionalism, maintaining consistent communication, clear documentation, and a strong commitment to understanding our unique business needs.
What did you find most impressive or unique about them?
What has impressed me most about working with My Web Programmer is their ability to take a highly technical, industry-specific vision and translate it into a clear, functional software design. They haven't just built what we asked for; they’ve helped us think through the logic and flow of our processes, making suggestions that improve usability, structure, and long-term scalability. My Web Programmer’s collaborative approach feels like having an in-house development team. The team is incredibly responsive — every time we provide feedback or ask for revisions, they return with visual updates, screencasts, or clarified options that show they’re listening carefully. Another unique aspect is their attention to industry compliance and workflow alignment. My Web Programmer quickly understood that our software needed to meet Joint Commission standards and adapt to the specific documentation needs of surgery centers — something most developers would struggle to grasp. Overall, My Web Programmer’s combination of technical expertise, communication clarity, and genuine investment in our business success has made this experience stand out from any other development collaboration I’ve seen.
Are there any areas they could improve?
Overall, My Web Programmer has exceeded expectations. If I had to suggest one area for improvement, it would be around timeline communication and milestone visibility. Because the project has evolved dynamically with new ideas and iterations, having a more structured view like a shared milestone tracker or visual roadmap could have helped us better anticipate delivery timelines and understand when certain phases were fully complete. Additionally, as a client newer to software hosting and deployment, I would have benefited from more upfront education about post-launch setup, such as server hosting, domain integration, and long-term maintenance options. The team has done a great job guiding me through it once we’ve reached that stage, but introducing those concepts earlier might have made decision-making smoother. That said, My Web Programmer’s patience, flexibility, and willingness to adapt have made every challenge feel manageable. Their transparency and continued support through each phase have been exceptional.
RATINGS
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Quality
5.0Service & Deliverables
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Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
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Willing to Refer
5.0NPS