Mojo Media

BACKGROUND

Please describe your company and your position there.

I'm the owner of a new Home Care Company business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mojo Media, and what were your goals?

We hired this team to design our website for our new Home Care company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did some research and checked reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sara from Mojo ticked all the boxes. Her inquisitiveness, intelligence, professionalism coupled with her personable demeanor served to produce a vision of my website that resonated. Her communication and easy accessibility quickly led to a framework and timeline for my project that exceeded my expectations.

How many people from the vendor's team worked with you, and what were their positions?

Sara, founder/CEO, helped with everything from start to finish.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The final result has been drawing rave reviews from my peers and new clients. This was accomplished at a price point that was manifestly equitable.

Describe their project management style, including communication tools and timeliness.

Even post-production, Sara remains in contact with me and my business partner to ensure our satisfaction. The combination of technical expertise, artistic flair and vision, and her personable demeanor form an unbeatable combination. I have no doubt that her future holds wonderful achievements in this field and am confident with my social media and website constructs in her capable hands.

What did you find most impressive or unique about this company?

They keep in touch and can update and fix things as needed.

Are there any areas for improvement or something they could have done differently?

Everything was done very well and in a timely manner.

BACKGROUND

Please describe your company and your position there.

Founder of an app for beauty providers; website for people to book beauty services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mojo Media?

I hired Mojo Media to build a beautiful, user-friendly website. I wanted to have a good online presence that accurately represents the brand. I also wanted to generate as many leads as possible from my website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Someone referred Mojo Media to us. I took a look at their previous work as well as reviews and this helped me decide to work with them.

Describe the project in detail and walk through the stages of the project.

Mojo Media designed and developed a WordPress website for me. I first had an initial phone call to discuss my ideas of what I wanted to see and what I wanted to avoid. The team gave me the pros and cons, what works and what doesn’t, what looks better for SEO, and so on. They also made recommendations for marketing it, but I decided to focus on development at the time. When I came to a decision, they took what we discussed and proceeded with the development process.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with a project manager, a web designer and the founder of Mojo Media.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Right from the start, we received tons of compliments about our website. Users found it much easier to navigate and find the information they were looking for so it reduced the number of phone calls we were getting from users with questions. The number of leads generated from the website increased by around 65%.

How effective was the workflow between your team and theirs?

They performed well in terms of project management. The scope was well-established, and they beat the deadlines they set. In terms of communication, they were very responsive — whenever I needed any changes, they immediately got back to me and were always on top of it. We communicated through phone calls, email, text messages, and Zoom meetings.

What did you find most impressive or unique about this company?

Mojo Media delivered high-quality work at a reasonable price. Additionally, the team was incredibly responsive and flexible.

Are there any areas for improvement or something they could have done differently?

No, there’s no areas for improvement. I was really impressed with their work. This is possibly the best company I have ever worked with even outside of web design.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a wellness retreat primarily for yoga and meditation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

I hired them to create and design our website.

SOLUTION

What was the scope of their involvement?

Mojo Media developed our website on WordPress. They did a lot of work based on the content I gave them. One of the features includes enabling our users to reach us directly on Facebook and Instagram. They also created a newsletter where people could sign up, and I’m hoping to get some traction through that so I’ll be able to do email blasts from the website. They continue to maintain and host the platform.

What is the team composition?

I only work with Sara (Founder).

How did you come to work with Mojo Media?

I posted on one of the Facebook groups I belong to, and Sara reached out to me since she was also a member of that group. I also received replies from others, but a lot of them were from the US. I chose Mojo Media because they were based in Canada and they were awesome throughout the process.

How much have you invested with them?

We’ve spent $1,000–$1,500.

What is the status of this engagement?

Our ongoing partnership started in February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve successfully launched the website. They really took the site to the next level based on the content I’ve given them.

How did Mojo Media perform from a project management standpoint?

Mojo Media is professional, quick, and organized. They respond promptly, too. The team communicates with us on a weekly basis to keep us updated with everything.

What did you find most impressive about them?

They do everything they promise, and they’re on time with everything.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Come prepared knowing exactly what you want. You can also create a list of things you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a solar pump company, and we do light manufacturing and distribute and retail solar pump products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

We hired Mojo Media to design and set up a new website.

SOLUTION

What was the scope of their involvement?

The team developed the site from scratch, and we provided them with the information they needed. I also described our preferred layout to them. We continue to work together because they’ll be providing hosting services.

What is the team composition?

I only work with Sara (Founder).

How did you come to work with Mojo Media?

I ran an ad on Kijiji, and Sara replied to that posting. I also talked to a few companies, and I was most satisfied with Mojo Media because they listened attentively to what I wanted.

How much have you invested with them?

We’ve spent $600.

What is the status of this engagement?

Our ongoing collaboration began in December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website has just gone live two weeks ago, and so far, feedback from potential customers has been positive. I’m also happy with the site’s layout.

How did Mojo Media perform from a project management standpoint?

They have a good project management process. They’ve been attentive to all of the things I wanted to see on the site. We communicate through Zoom, phone calls, and emails, and we’re in touch every couple of days.

What did you find most impressive about them?

Mojo Media has presented good ideas for the project, and they’ve asked us to try different ways of doing things.

Are there any areas they could improve?

No. They’ve done an excellent job.

Do you have any advice for potential customers?

Call Mojo Media and work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the pharmacy assistant and co-founder of a pharmacy business, which we opened at the end of October 2021. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

We wanted to promote our business as soon as we opened our pharmacy, so we hired Mojo Media to help us create a website. It was important for us to let people know about us and our services. 

SOLUTION

What was the scope of their involvement?

Initially, we had a meeting with Sara (Founder & CEO) to talk about how we’d like the website to look. We told her about our services and what we’d need from patients when they booked appointments with us.

What is the team composition?

We only worked with Sara. 

How did you come to work with Mojo Media?

I’ve known Sara for a long time; I also knew that she was responsible — she was an excellent person. Moreover, at that time, we were already desperate to have the website. I heard from other people that Sara did a good job for them, so we asked her whether or not she could help us. 

Sara then showed us their previous work with other websites. My partner and I loved their outputs; we also liked how Sara represented herself. As a result, we hired Mojo Media. 

How much have you invested with them?

We spent less than $5,000. 

What is the status of this engagement?

Our project lasted from November 2021–January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything about the engagement was great. We were so happy with their outputs and had no single complaint. Mojo Media did the project in weeks; it would have been done faster if not for some things we requested.  

Even when we requested important website changes, they worked fast. For instance, we asked them to switch the first and second pages of the website. In less than 10 minutes, Sara texted me back and said that everything was ready. 

How did Mojo Media perform from a project management standpoint? 

Mojo Media’s project management was excellent. We typically communicated through emails and text messages. Sara also came to the pharmacy in person; she was also patient when she did that — she’d wait for us to finish work before having a meeting.

What did you find most impressive about them?

The Mojo Media team earned my full trust. They were responsible and delivered on time, and the team worked maturely. For context, I had negative experiences with people that failed to do what they promised to do. At that time, the business was already ongoing and we didn’t have time to look for many options — we were stuck. By contrast, Sara and her team were the best. I’d recommend them to everybody. 

Are there any areas they could improve?

No, there weren’t any. Everything was excellent. 

Do you have any advice for potential customers?

Prepare for Sara. She’s highly organized and professional, so she’ll ask many questions and will document everything. Be well-prepared for your meeting with her.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Mr. GreenClean Auto Detailing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

Our revenue had been steady for the past couple of years, and most of it was coming from website bookings. We thought a website redesign could capitalize on that trend. 

SOLUTION

What was the scope of their involvement?

Mojo Media completely redeveloped our website. They analyzed our existing website and ran checks to identify the keywords that would bring us the most user traffic. After implementing that information into the website, they installed a live-chat tool so my team could interact more with our customers. Mojo Media also added a blog and an extra page of company information so customers can get to know more about my company and our team. 

Now, Mojo Media is helping us manage our social media presence. 

What is the team composition?

I only spoke to Sara (Founder), so I don’t know how many other people were on the Mojo Media team. 

How did you come to work with Mojo Media?

I have a close friend who works in web development who didn’t have the capacity to work on my website. So, he posted on an online web design group and got a few responses to the job posting. Mojo Media stood from their competitors, so he passed along their information. I looked into them, saw their reviews, checked their referrals, and decided to give them a try based on their presentation and offerings. 

How much have you invested with them?

We’ve invested $3,000 so far with Mojo Media. 

What is the status of this engagement?

We started our partnership with Mojo Media in November 2021 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new pages Mojo Media added to our website have made us stand out from our competitors. It has been about a week since we launched the refurbished website, and we’re getting more traction than before. We used to get 2–3 inquiries a day via the website, but we’re now up to seven, which hasn’t happened since we first owned the business. Mojo Media used the right keywords to capture our market. 

How did Mojo Media perform from a project management standpoint?

Sara was fantastic, and much better than the two companies I’d worked with previously. It was nice to work with a very hands-on business founder. We communicated via online chats and email. Sara was very flexible with scheduling; I could call her as late as 10 p.m., which was beneficial because I am busy running my company during regular business hours. 

Mojo Media was efficient, even when I was behind schedule. Sara worked seven days a week and was very resourceful. She conveyed deadlines for each aspect of the project well — Sara answered my questions quickly and wasn’t afraid to ask her own questions about what I wanted. Overall, she was a positive, professional individual.  

What did you find most impressive about them?

Mojo Media was much more involved with my business than the other web designers I’ve worked with; they just wanted my money and gave me generic designs. Sara started the whole project from scratch and tailored everything to my business. If there were issues with the website, she’d address them within 24 hours. Before, it took three days to solve site issues, and we’d inevitably lose customers. 

She kept all of her promises — she stands out from the competition. It was a great experience working with Sara, and I plan to use Mojo Media in the future because they’ve proven they get things done and can communicate well.   

Are there any areas they could improve?

I don’t have anything for Mojo Media to improve. They were accessible 24/7, did the work, met the timeline, and really thought outside the box to deliver for me. Mojo Media did everything other firms were unable to do. 

Do you have any advice for future clients of theirs?

I’d advise customers to give Mojo Media a try! They aren’t as experienced, so we were initially hesitant to invest in their services, but now I’d definitely recommend them. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a photography and videography company. I specialize in weddings and events. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

I hired Mojo Media for their marketing and Google Ads services. 

SOLUTION

What was the scope of their involvement?

I worked with one of Mojo Media’s ad specialists, and they created a brand new landing page for me. I didn’t use my main website for that because it was done on Wix — it was easier for us to create landing pages on WordPress. The team handled all the written content and I provided the photographs. Then, they ran a Google Ads campaign for a few months to help me generate leads. 

At present, they follow up with me on our campaign performance. I’m booked up through 2021 so we’ve paused the campaigns, but we’ll start running ads again in mid-January 2022. 

What is the team composition?

I mainly work with one ad specialist from their team. 

How did you come to work with Mojo Media?

I received an email of a voucher or coupon for a 20% discount on Mojo Media’s services, and we went from there. 

How much have you invested with them?

I’ve spent $2,000 CAD (approximately $1,500 USD). 

What is the status of this engagement?

We started working together in February 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our ad spend has worked out to just under $500 CAD per month, and the conversion rate for our Google Ads is around 17%–18%, which is quite high — I get new leads every other day. In terms of cost per acquisition, I book around 15–16 weddings for every $1,500 CAD spent on ads. 

Overall, I’m 100% satisfied with Mojo Media’s work. The ads have brought in a lot of business for me. They’ve exceeded my expectations, and the team does a great job. 

How did Mojo Media perform from a project management standpoint?

Mojo Media’s project management is great. Everything has been straightforward. Our touchpoints in terms of deliverables are always on time; there’s never any delay or lag in communication. The deadlines that we’ve set have also been met. 

What did you find most impressive about them?

The team is truly straightforward — they don’t fluff. I’ve talked to other companies, and those companies always make outrageous promises. By contrast, Mojo Media goes straight to the point. They tell me what I’ll get and what I can expect. 

Moreover, I know Google Ads well; I just don’t have the time to manage everything. As a result, I know that the team is quite transparent. Given that, I haven’t had any hesitations or worries in terms of working with them. To communicate, we mainly use emails.

Are there any areas they could improve?

No, there aren’t any. I’ve compared their pricing to some of the quotes I’ve received, and their price is fair — I have no complaints about it and the results of their work.

Do you have any advice for potential customers?

Have everything prepared in terms of files, photos, videos, and everything else you need. Then, do your own research in terms of what Google Ads are, how the Mojo Media team works, and what kind of services they provide. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of ecobc. We’re a condo maintenance company in Toronto, Ontario.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

They help us with web design and SEO.

SOLUTION

What was the scope of their involvement?

Initially, one of Mojo Media’s representatives reached out, collected our information, and ran us through a questionnaire to determine what we were looking for and what we wanted to accomplish. Then, they assigned us an agent, who became our touchpoint.

They check up on us throughout the process and whenever they finish a part of the project. Once we agree and say we’re happy, they move on. Now, they manage our web hosting, pay for everything on the renewals, and keep ongoing website management.

What is the team composition?

We’ve dealt with at least three people from Mojo Media. Two people are on the account doing the work, and they have someone as their intake person. We follow up consistently with them.

How did you come to work with Mojo Media?

Someone in the industry recommended them to me. I trusted that person’s judgment, and he showed me their work. I decided to use Mojo Media because of his reference, and I wasn’t disappointed.

How much have you invested in them?

We’ve spent north of $4,000.

What is the status of this engagement?

We started in January 2020, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We receive inbound calls about our services. They can be from their SEO or word of mouth, but we can’t really tell. However, since 2020, there has been more inbound business and word of mouth. Overall, we’re pretty impressed with their level of service.

How did Mojo Media perform from a project management standpoint?

It’s been pretty good. Their turnaround time was pretty decent on the website, and they didn’t shy away after the work was done. They followed up with us afterward and asked us if we wanted to tweak things — even after we finished the contact, they delivered. Overall, it’s pretty sweet to deal with them.

Additionally, we have someone who follows up with us to see how things are going. We communicate through email, and if we need to do more, I jump on a call with the two developers. They pick my brain to see what we want, then deliver it. I’m not a tech person, but they make it really easy.

What did you find most impressive about them?

Their customer service and customer satisfaction are outstanding. We haven’t used the competition, so we can’t compare and give an honest answer, but our experience with Mojo Media has been excellent.

Are there any areas they could improve?

I’m not 100% sure what they could improve besides doing the work for free. They provide a good service, do the right work, and communicate well.

Do you have any advice for potential customers?

Contact an employee or a friend who knows the work and can communicate with the technology people on their end to explain your ideas better.

BACKGROUND

Introduce your business and what you do there.

I’m one of the owners of Pin du Nord, a campground that provides cottage rentals and caters to weekend and seasonal campers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

Our company already had an existing website when we took over, but it was not very well done. So, we decided to hire a company that could develop a new site for us.

SOLUTION

What was the scope of their involvement?

Mojo Media developed a simple, 5-page WordPress site for us. The site has a home page, which shows the history of our company, a page that shows information about our rates and services, a page for local attractions within the campsite, and a contact page.

We started the project by discussing what I was going for — I provided them with a rundown of our requirements as well as some examples of what I wanted to see on the site. After we established everything, they started building the site.

After they finished developing the site, they provided me with a tutorial to walk me through the steps on how we can manage and maintain it and make small changes on our own. Any changes to the site that I wanted to be made were executed immediately.

What is the team composition?

I only worked with Sara (Founder & CEO).

How did you come to work with Mojo Media?

I found Mojo Media through an online search. I actually got proposals from other companies, but my initial conversation with Sara really stood out. They demonstrated a good understanding of what we needed and I was really impressed with their knowledge and initiative to walk me through the steps of building our site.

How much have you invested with them?

We spent $2,800 on the site.

What is the status of this engagement?

We worked together from September–November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have never actually dealt with another web development company before, so I don’t really have any basis for comparison. But I can definitely say that I’m very happy with the services and the product that Mojo Media provided.

How did Mojo Media perform from a project management standpoint?

Mojo Media’s project management was incredibly efficient. Whenever I had any questions or whenever I needed to send her any relevant information, they would get back to me immediately.

We primarily communicated via WhatsApp.

What did you find most impressive about them?

I was really impressed with how easy it was to communicate with Mojo Media. Sara gave me her personal WhatsApp number, so I was able to reach her whenever I needed to and there was no constant back-and-forth through email wherever we needed to discuss something. We were able to communicate constantly and in real-time as we were going through the project, which made the movement of communication incredibly fast and efficient.

I also appreciated how accommodating they were. They were always willing to address all of my questions, walk me through the entire process, and show me how things operate. They were truly phenomenal.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of a startup heating and cooling service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mojo Media?

We were looking to expand our clientele by optimizing our online presence through a new website.

SOLUTION

What was the scope of their involvement?

Mojo Media has initially conducted thorough research to identify our market position and handpick industry-specific solutions to improve our brand. Based on their findings, they’ve built mockups for our website, which they’ve submitted to our team for approval and feedback. After implementing minor modifications, Mojo Media has finalized the platform’s design and launched the development phase.

What is the team composition?

My main point of contact is their project manager.

How did you come to work with Mojo Media?

One of my friends strongly recommended Mojo Media’s team to me. 

How much have you invested with them?

We’ve spent about $4,500 so far.

What is the status of this engagement?

Our ongoing partnership started in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mojo Media’s efforts have rewarded us with an influx of customers and calls from interested clients, with the majority of those finding out about our services through Google. We’re only a small business, and we’re humbled by the continuous support and positive feedback that we’re receiving from friends and customers who’ve already seen and used our website.

How did Mojo Media perform from a project management standpoint?

We communicate via email and phone calls, and Mojo Media organizes their deliverables on Google Drive. From a project management perspective, they’re a communicative team that strives to meet our deadlines and pitch creative ideas that elevate the quality of our product.

What did you find most impressive about them?

Mojo Media goes above and beyond to deliver our professional needs while maintaining a sympathetic relationship with our team.

Are there any areas they could improve?

I honestly can’t point out anything negative about their performance. I’ve put the ball in the court, and Mojo Media has taken responsibility for bringing my business to a greater level.

Do you have any advice for potential customers?

Trust their process and welcome their insightful ideas.