Miyagami

BACKGROUND

Please describe your company and position.

I am the Director of a business services company

Describe what your company does in a single sentence.

We provide business services to FDI in Vietnam.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xenia Tech to accomplish?

• Development of UI & UX

SOLUTION

How did you find Xenia Tech?

Referral

Why did you select Xenia Tech over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: This project aims to enhance the User Interface (UI) and User Experience (UX) of the website. Key tasks include a comprehensive UI audit, redesign of key user pathways, optimization of visual elements, improved navigation, and implementation of responsive design for a seamless, user-friendly experience. The goal is to elevate the website's aesthetic appeal and functionality, ultimately leading to increased user engagement and satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

include tracking metrics such as reduced bounce rates, increased user engagement, higher conversion rates, improved customer satisfaction through feedback, enhanced mobile performance, decreased load times, reduced error rates, improved SEO performance, and A/B testing results to assess the impact of design enhancements on the website's performance and user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xenia Tech truly stood out as a web development partner. Their expertise, clear communication, and commitment to meeting deadlines were outstanding. They delivered a beautifully designed, mobile-friendly website that also excelled in SEO optimization. Their ongoing support and dedication to client success make them the top choice for anyone seeking exceptional web development services.

What was your primary form of communication with Xenia Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

• Timely Delivery: The agency's commitment to deadlines was great. 
• Clear Communication: Communication was seamless throughout the project. 
• Ongoing Support: Even after the project was completed, the Xenia team continued to provide support and assistance, showcasing their commitment to client satisfaction.

Are there any areas for improvement or something Xenia Tech could have done differently?

No, we were very pleased with Xenia and we will be using there services again soon.

BACKGROUND

Please describe your company and position.

I am the Founder of Brotherly

Describe what your company does in a single sentence.

Brotherly is a social media platform to ask questions and get answers from people you trust.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xenia Tech to accomplish?

• Development
• UI / UX Design
• Testing

SOLUTION

How did you find Xenia Tech?

Clutch Site

Why did you select Xenia Tech over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Xenia Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Xenia built a web-app for our social media platform. They did the MVP app development, including UI / UX and Testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Xenia developed our web application from the ground up, enabling us to successfully launch the product. Their expertise, dedication, and development delivered us a highly functional and user-friendly app. This achievement translated into immediate user engagement, strong conversions, positive user feedback, and, most importantly, a successful introduction of our product to the market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xenia's project management was impressive. They consistently met project deadlines, and were always super quick to respond to any questions. Working with Xenia was not just professional but also enjoyable. They made the whole process smooth, and we couldn't have asked for a better partner.

What was your primary form of communication with Xenia Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were extremely dedicated to the project. It felt like they always went the extra mile to find solutions and work through any challenges that arose. Working with them was consistently enjoyable.

Are there any areas for improvement or something Xenia Tech could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the founder of a new marketplace where sustainable minded consumers can book a table or place an order at sustainable restaurants.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miyagami?

We are going to launch in 2023. Before the launch, we wanted the UI/UX be streamlined all together, so consumers will immediately notice that they are using Humbee.

SOLUTION

How did you select this vendor?

Based on word of mouth and researching potential candidates, Miyagami came forward as the best option for us. After an initial meeting we decided to continue with Miyagami.

Describe the project in detail and walk through the stages of the project.

We walked through our design of the app, website and widget and decided the scope of the project. After that, we had some interviews regarding vision and our wishes. They conducted a lot of research, both software and UI/UX wise for what was the best for us, so we can differentiate ourselves from our competitors. After that, Miyagami delivered low-fidelity designs, which was quickly followed by the mid-fidelity types and final designs.

How many resources from the vendor's team worked with you, and what were their positions?

Miyagami had a project lead and an design intern on the project. There was good communication between them and us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We think that the outcome of the project is of a great value to us. Everything looks very professional now instead of what we designed ourselves. I'm confident that the whole design brings our company to another level.

How effective was the workflow between your team and theirs?

The workflow was great. Everything was communicated very well and they kept us updated all the time. One deadline had to be postponed due to illness, but they warned us immediately, so it did not matter and we could react on that on time.

What did you find most impressive or unique about this company?

The way they created their team. They have designers and coders, as such, the designers knew what was easy to create for us based on our software.

Are there any areas for improvement or something they could have done differently?

As of now, nothing to improve.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a solutions based company which provides customisable job seeker experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

We hired XENIA and their vastly talented dedicated team to develop and continually evolve our SAAS platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were already aware of the reputation Vietnamese engineers have for their intelligence and innovative thinking, XENIA was able to demonstrate to us the quality of talent they have available and the strong processes and communication which made it a very easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

XENIA provided full development services for our project and platform. Starting with discovery and scoping, system architecture, development, testing and continued devops.

How many resources from the vendor's team worked with you, and what were their positions?

1x PM/BA, 3x full stack engineers, 1x QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We could have never achieved the scale of our development capabablities we required in our local market. Partnering with XENIA has given us the opportunity to work with vastly talented dedicated teams which we would not of otherwise had.

Describe their project management style, including communication tools and timeliness.

Our project had a delightful young project manager who was/is as thorough as they come when it comes to attention to detail and asking the right questions. Our business priorities are always very tightly aligned to the development efforts due to the connection we have with the PM. Risks are always identified and raised early so that we are always fully aware of any implications, there are never any suprises.

What did you find most impressive or unique about this company?

The quality of the work, the depth and bredth of the communication and the way the development team take ownership for their work.

Are there any areas for improvement or something they could have done differently?

None of the top of my head.

BACKGROUND

Please describe your company and your position there.

I am the founder of a London based start up that has created a progressive solution to improve its users moods and mental health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

I wanted to build an app based on a concept that I had evaluated. I hired Xenia Tech to build the app, to create the User Experience (UX) and to build in a complicated set of features and analytics.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met the Founder by chance, and over a series of conversations he was very articulate in the discussions and we gained a level of trust through a seperate business relationship. I was then in no doubt that he would be able to deliver this.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The key deliverables were an IOS and Android app, with push notifications, and a complicated analytics and tracking dashboard. The work was to produce a prototype, and then take on feedback to then build the app itself.

How many resources from the vendor's team worked with you, and what were their positions?

I had a project manager, a UX specialist, and senior developers. Additional resources were used by Xenia I am sure, but these were my contact points.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Each milestone of development has been hit on time. The App is better than how it was briefed. The product has not been widely launched yet, but I am confident when it is that it will achieve great acclaim

Describe their project management style, including communication tools and timeliness.

The Project management is very efficient using a range of tools, and at any one moment in time, i have always been confident in the work of Xenia. Timelines have all been hit, communication clear and all members of the team i have spoken with have been incredibly knowledgable and personable

What did you find most impressive or unique about this company?

The efficiency across the team, and also the skill in developing an app and enhancing the UX from the brief has really been impressive. The speed and quality of their work were very good because when you work alongside them, you realise the care, and intelligence of thought and foresight of the team.

Are there any areas for improvement or something they could have done differently?

I believe that their approach is in my experience, exactly what is required to undertake a project. I think that many people looking to use Xenia, would do very well to do so.

BACKGROUND

Please describe your company and your position there.

I am the managing director and head of digital production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

Xenia was engaged to build a custom Wordpress site designed for in-store customer engagement at the point of purchase. A mobile-first solution to help shopping understand productions, compare, and learn more about features.

SOLUTION

How did you select this vendor and what were the deciding factors?

Xenia was appointed based on their understanding of WordPress, and capability to deliver high-quality front-end solutions, backed by a comprehensive production team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The site was built in WordPress and utilised custom ACF blocks and WPML to provide a multi-lingual front-end experience. Xenia were provided with Figma designs and technical scope but mostly worked independently.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was the account manager, supported by the managing director who was available if required. The account managed liaised with the development team whom we had direct contact with to discuss details of the technical solution and to resolve bugs during testing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was received well and is used by a multi-national retail electronics manufacturer in stores across Europe.

Describe their project management style, including communication tools and timeliness.

The project was fairly simple in terms of scope, and therefore followed a waterfall timeline. We used email as the primary method of communication plus Figma and Google Docs.

What did you find most impressive or unique about this company?

Communication was excellent, as well as their attention to detail and ability to resolve requests promptly.

Are there any areas for improvement or something they could have done differently?

I don't think so.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an international luxury silk nightwear business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xenia Tech, and what were your goals?

We hired Xenia Tech to establish our branding as well as build our first e-commerce platform. Being a fairly recently established bricks & mortar company based in Vietnam and the UK, we needed to bolster our online presence and increase sales through the e-commerce platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was always going to develop with a Vietnamese agency, given my nationality and the competitive rates. I shortlisted a number of agencies though Xenia Tech stood out as a transparent agency that wasn't trying to sugarcoat the price to try and entice me to work with them.

Everything was explained clearly and up front at the initial sales stage and the standards are that which I would expect from a European based company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Brand guidelines, logo, typefaces, colors etc. Design and development of a Shopify website.

How many people from the vendor's team worked with you, and what were their positions?

I was given a dedicated Account Manager who worked with me throughout as a point of contact as well as a Project Manager. I worked closely with a designer during the design phases too.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've seen a huge increase in sales (c. 200%).

Describe their project management style, including communication tools and timeliness.

I spoke with my Account Manager daily on Slack. They setup a Trello board after I had trouble using Jira and I could add new features or give feedback on this quite easily.

What did you find most impressive or unique about this company?

They were completely honest. They told me not only if something was not such a great idea but also why it wasn't too. The quality of work was brilliant and everything I was told it would be when I was discussing with their Sales rep. They finished the work on time and kept in contact to make sure there were no issues after finishing it.

I could find a cheaper price but this level of service and quality was way beyond what I thought I would get. They have a passion for their community and their charity, the Xenia Foundation does amazing work for less fortunate people. I even established a partnership with the owner to give a portion of our profits to the foundation.

Are there any areas for improvement or something they could have done differently?

It took them a bit of time (about three weeks) to have a designer and developer available to begin the work. They were up front about it before I signed the contract (they said it would be four weeks) but it would have been great if we could have started sooner!

They don't offer SEO services as they're only a development agency and I quite wanted somewhere that would do it all. In the end they worked really well with the marketing agency I chose and communicated with them to integrate all the tracking things.

BACKGROUND

Please describe your company and your position there.

WE.VESTR is an equity management software platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miyagami?

They have organised and coordinated our quarterly hackathon for the product & development team. In addition, the same day was used for a strategic communication session with the sales & marketing team.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had some mutual connections and they had the experience we were searching for.

Describe the project in detail and walk through the stages of the project.

They have organised a full day at their office with designers, developers, brand and product managers. We divided the team into subteams working together on a solution, hackathon style.

Next to that, we had a productive strategic communication session with lots of sticky notes showing good ideas. Great thing is they have made it very actionable things. Thanks to their approach and help, we can implement the feature and action items soon.

How many resources from the vendor's team worked with you, and what were their positions?

A full team of designers, developers, brand and product managers, about 7-8 in total.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A feature which we can implement into our product, and some changes in communication we can directly make. In contrast, most often such hackathons result in great ideas but aren't implemented at all.

How effective was the workflow between your team and theirs?

Very effective, as we had a quick start and so much fun.

What did you find most impressive or unique about this company?

They are able to set a structure for a hackathon fairly easy, without changing the free mindset such day should have. And they surprised us with an amazingly tasty lunch!

Are there any areas for improvement or something they could have done differently?

Don't think so, no everything was organised so smooth and all of our team members want to schedule it again.

BACKGROUND

Please describe your company and your position there.

I'm the founder of a social network for discovering the best dishes in town, rated and recommended by people you trust.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miyagami?

Miyagami helps our company by making a roadmap and building the strategy for our digital growth. They provide insights in how to grow online and attract new users. Besides this they assess our technology and advise in future software development.

SOLUTION

How did you select Miyagami and what were the deciding factors?

We searched online and found Miyagami. I had heard there name before from other companies which where very happy with their services. I contacted the owner and he was very nice and helpful.

Describe the project in detail and walk through the stages of the project.

They first did an audit on our current digital growth plan and technology stack. Then they helped with making a roadmap for the digital growth. Once agreed on the roadmap they started writing out the plans for, growing our user base, collecting feedback from important early customers and landing page conversion.

Regarding the technology stack they wrote an audit report for the comparison of 3rd party software that our company needs with a focus on price and scalibility.

How many resources from the Miyagami team worked with you, and what were their positions?

We worked with a manager, digital growth hacker, designer and developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Landing page conversion increased with 70% after the project. Saved over thousends of euros by making the right choice by following their technological advice.

How effective was the workflow between your team and theirs?

We had 3 in person meetings. After the report we had another feedback round and a final delivery.

What did you find most impressive or unique about this company?

The whole company consists of young talents with tons of energy. Very smart people in combination with outstanding comminucation skills.

Are there any areas for improvement or something they could have done differently?

No everything went well

BACKGROUND

Introduce your business and what you do there.

I’m the owner of PIT Self-Placement, a career coaching platform. We typically work for the large corporate firms in the Netherlands, but also for a number of politicians, members of parliament, and ministers when they leave their job in the government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miyagami?

We needed someone to build our career coaching platform because we felt we couldn’t do it ourselves.

SOLUTION

What was the scope of their involvement?

First, we met with Miyagami and discussed our needs. Then, they designed and programmed the whole platform for us. We tested it a couple of times and made some changes until we were satisfied with how it worked.

We use the Q method, a pretty well-known method in psychology, to evaluate our candidates and help them choose a career. Miyagami helped us build a unique system that uses this method within our platform to produce online reports about our candidates’ assessments.

Getting across this message was key for us, and they quickly understood this methodology. To achieve this, Miyagami read a lot of material online, and they also read a publication written by my colleague about the topic. Then, they translated this methodology into our platform.

What is the team composition?

We work mainly with Dale (Founder) and another person.

How did you come to work with Miyagami?

I heard about Miyagami through word of mouth. Someone told me that they could do this for me.

How much have you invested with them?

We’ve spent around €25,000–€35,000 (approximately $29,000–$35,000 USD).

What is the status of this engagement?

We started working together in March 2019, and we went live with the first version 4–5 months later. Since then, we’ve been upgrading the platform little by little, so our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Miyagami has really grasped what our company is about, so we’re happy with the results. Every report that our platform delivers is a delight for the candidate because they recognize themselves in it. Additionally, the reports are very readable and well presented; Miyagami helped us design the output in an excellent way.

How did Miyagami perform from a project management standpoint?

Miyagami listened to our requirements and thoroughly understood what we were looking for. They work very fast and meet every deadline, so I have no complaints about their project management. When people have technical questions, they assist us. Our points of contact are very helpful, and they’ve become real partners for us.

What did you find most impressive about them?

Miyagami has an impressive thirst for understanding exactly what their clients want — they really feel like partners.

Are there any areas they could improve?

Miyagami is a group of young people, and I’m about 60. Although we have the classic generational gap, it is hard to say how they can improve. They have a great startup attitude, and from a technical and quality perspective, I have no complaints whatsoever.

Do you have any advice for potential customers?

Be very clear about what you want. My requests have been pretty specific, and our engagement has worked out well.