Mira Commerce

BACKGROUND

Please describe your company and position.

I am a senior manager at Griot's Garage

Describe what your company does in a single sentence.

Griot's both manufactures and sources high-end car care products, detailing liquids and accessories, polishers, and garage accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• The project aimed to replace a retiring platform with a scalable BigCommerce solution. Goals included modernizing the customer experience, supporting extending interactive content, and reducing development complexity.
• Ongoing support and development on the BigCommerce platform post migration.

SOLUTION

How did you find Mira Commerce?

• Referral
• Other

Why did you select Mira Commerce over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mira Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interview internal stakeholders while delveloping an RFP for potential eCommerce platforms.

Evaluate fit for replacement platforms and make recommendations for the top three.

Worked alongside the Griot's team during the eval and selection process.

Post selection, lead the migration to the BigCommerce platform from project inception to post go-live stabilization.

Ongoing development and consulting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in mobile revenue, Boost in average order value, Reduction in checkout abandonment.  

Eliminate barriers with development and extending the platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management followed an agile style format with sprints and milestones.

Weekly project sync meetings and regular schedule assessments.

Unexpected learnings regarding the BigCommerce platform where identified with solutions researched and proposed in a matter of weeks versus months.

A very collaberative approach.

Launched in the time and budget guardrails we laid out in the early stages of the project.

What was your primary form of communication with Mira Commerce?

Virtual Meeting

What did you find most impressive or unique about this company?

Mira Commerce has a very grounded and relatable style compared to other companies in the tech and digital industries. They conduct themselves with straight talk, humility, and a sense of humor. You'll find all their team members get a long and genuinely like working with each other and their clients. Rare misses in delivered product are corrected without excuses and a run-around.

Are there any areas for improvement or something Mira Commerce could have done differently?

Nothing significant stands out.

BACKGROUND

Please describe your company and position.

 I am the Director of e-Commerce of a retail company 

Describe what your company does in a single sentence.

Retail Building Materials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• Re-platforming two enterprise-level Ecommerce sites to BigCommerce to enable modern UI/UX, BOPIS, and ERP integration. Mira provides ongoing maintenance, SLA-governed troubleshooting, performance and SEO tracking, and Ecommerce consulting.
• Ongoing Support & Changes
• Site Refinement and Growth Planning

SOLUTION

How did you find Mira Commerce?

Referral

Why did you select Mira Commerce over others?

• High ratings
• Referred to me
• Other

How many teammates from Mira Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Re-platform from Drupal to Big Commerce for two websites. Adding functionality to support vertical-specific requirements and complex product categories. Provide ongoing support, changes, and maintenance as our e-commerce business has grown substantially over the last few years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the site migration to BigCommerce, Home Outlet achieved significant growth across key eCommerce metrics: 22% increase in purchases 19% increase in users 17% increase in sessions These results demonstrate the success of their modernized, frictionless omnichannel experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

More importantly than delivering on-time 100% of the time, Mira listens and adjusts their approach as well as capacity based on client needs. Mira truly wants their clients to succeed, and that is evident in how they handle everything from scoping to billing.

What was your primary form of communication with Mira Commerce?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Adaptive to changing needs. Consistency, availability, & reliablity.

Are there any areas for improvement or something Mira Commerce could have done differently?

Once Mira truly understands your business and your goals, they work with those in mind each and every day. More general business discussion on the front end of our project might have made onboarding a little bit smoother.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Honeybee Gardens, a company that manufactures and distributes natural, affordable cosmetics and body care products that are gluten-free, vegan, PETA certified, and non-GMO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mira Commerce?

Our website was due for a significant overhaul. We hired Mira Commerce to modernize the site, improve the overall UX and functionality, and create a more updated, user-friendly Shopify store that better represented the Honeybee Gardens brand.

SOLUTION

What was the scope of their involvement?

Mira Commerce handled a comprehensive redesign and redevelopment of our Shopify website. The scope included updating the overall look and feel of the site, improving navigation and the customer shopping experience, redesigning key pages and product presentation, and implementing the new site within the Shopify platform. They worked with us throughout the process to take the project from the initial redesign through development, testing, and launch.

What is the team composition?

We worked with 2–5 teammates from Mira Commerce.

How did you come to work with Mira Commerce?

We found Mira Commerce through an online search while looking for Shopify development partners. We chose them over other options because of their high ratings and aligned company values.

What is the status of this engagement?

We worked together from March 2024–August 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t establish specific KPIs for the project, as our primary goal was a much-needed overhaul of an aging website. The biggest measure of success for us was having a modern, more functional and user-friendly Shopify site that better represented our brand and made it easier for customers to shop.
The project accomplished what we set out to do, and we were pleased with the finished website. We received positive feedback from both our team and customers about the updated look and improved usability of the site. Overall, the new website provided a much better shopping experience and was a significant improvement over our previous site.

How did Mira Commerce perform from a project management standpoint?

Mira Commerce managed the project well and communicated with us throughout the process. The original goal was to have the new site completed by May 2025, and the project did take a little longer than initially anticipated. However, the delay wasn’t a significant issue for us, and we were happy with the final result.

What did you find most impressive about them?

What stood out was their ability to work through the issues that inevitably came up during the project. They were generally able to troubleshoot problems and find solutions that worked for our business and our needs.

Are there any areas they could improve?

Nothing significant comes to mind. As with any large website project, there were some challenges along the way, but Mira Commerce worked with us to address them and find solutions.

BACKGROUND

Please describe your company and position.

I am an executive at Pro-Shot Products, Inc.

Describe what your company does in a single sentence.

Pro-Shot is a family owned and operated manufacturer of American made superior firearms cleaning kits and components. Our product lines include KleenBore, Borka Tools, SplatterShot, and LockOn targets.   

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• Site Development and Migration, Conversion Readiness and Theme Configuration, Migration off of legacy platform.
• Improved Navigation
• How To Videos

SOLUTION

How did you find Mira Commerce?

Trade Show

Why did you select Mira Commerce over others?

• Good value for cost
• Company values aligned
• Presentation on how Mira could improve our website

How many teammates from Mira Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work and Key Deliverables Project:

Pro-Shot Products BigCommerce Website Migration, Redesign, and Launch Scope of Services Mira Commerce ("Mira") provided website design, migration, development, configuration, testing, and launch services for the Pro-Shot Products eCommerce website:

 Website https://www.proshotproducts.com/

The project will migrate the existing website to the BigCommerce platform while modernizing the site's design, improving the customer experience, and preserving SEO performance. The implementation strategy prioritizes BigCommerce Out-of-the-Box (OOTB) functionality over custom development to deliver a scalable, maintainable, and cost-effective solution.

Project Deliverables 1. Discovery and Project Setup Services Conduct project discovery and requirements gathering. Review existing website architecture and user experience. Perform UX, performance, and competitive analysis. Review existing Magento data. Develop project roadmap and implementation backlog. Configure development environments. Deliverables Approved project requirements summary Updated sitemap Prioritized Jira backlog BigCommerce sandbox environment Source code repository Project tracking environment Client Responsibilities Provide access to existing systems. Provide Magento sample data. Provide required credentials and documentation.

 2. Theme Configuration and Brand Alignment Services Configure BigCommerce theme. Align design with Pro-Shot brand guidelines. Redesign header and footer. Create responsive homepage. Improve mobile user experience. Deliverables Approved design system Responsive header and footer Consolidated mega-menu Redesigned homepage Mobile-optimized storefront Assumptions One design direction. One revision cycle. Theme customization utilizes BigCommerce native functionality. Client provides branding guidelines.

3. Site Development and Migration Services Configure BigCommerce Stencil theme. Rebuild core storefront pages from Shift4Shop into BigCommerce, including: Home Category Product Detail Pages (PDP) Search Cart Checkout Customer Account Deliverables Fully configured BigCommerce storefront in sandbox Rebuilt core website pages Sample catalog populated with: Products Categories Product attributes Client Responsibilities Provide final product copy. Provide imagery. Perform final production product, customer, and order imports.

4. Search, Navigation, and Merchandising Services Configure native BigCommerce search. Improve site navigation. Optimize Product Listing Pages (PLPs). Standardize merchandising presentation. Deliverables Enhanced search experience Improved zero-results page Consolidated mega-menu Optimized product filters Improved display of product attributes and kit information

5. Conversion Readiness Services Configure Product Detail Pages using native BigCommerce capabilities. Enable sticky Add-to-Cart functionality. Configure anchored content sections. Improve cart and checkout experience. Configure upsell and cross-sell application. Deliverables Launch-ready Product Detail Pages Optimized shopping cart Configured checkout experience Native BigCommerce conversion features enabled

6. SEO and Performance Optimization Services Preserve existing SEO value during migration. Configure technical SEO. Improve website performance. Deliverables URL redirect mapping Structured data validation XML sitemap generation and submission Core Web Vitals baseline optimization Native BigCommerce performance configuration Client Responsibilities Provide Google Analytics 4 access. Provide Google Search Console access.

7. Accessibility and Launch Readiness Services Perform WCAG 2.1 Level AA accessibility review. Remediate critical accessibility issues where supported by native BigCommerce functionality. Complete launch readiness validation. Deliverables Accessibility testing report Best-effort remediation of identified critical accessibility issues Launch readiness validation

8. Platform Configuration Services Configure native BigCommerce functionality for: Payments Shipping Taxes Deliverables Validated payment configuration Validated shipping configuration Validated tax configuration Project Completion Deliverables At completion of the project, Mira Commerce will provide: Fully configured BigCommerce storefront Responsive website aligned with Pro-Shot branding Rebuilt core storefront pages Improved navigation and search functionality Optimized product merchandising Configured shopping cart and checkout SEO migration configuration Accessibility review and remediation summary Production-ready BigCommerce website prepared for launch Project documentation supporting the implemented configuration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Preserve SEO equity during migration and implement foundational technical elements for improved site performance and Core Web Vitals. Launch-ready PDP, cart, and checkout flows configured using native BigCommerce and theme functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mira's project management was outstanding from start to finish. Their Team Communication Leader kept the project organized, moving forward, and ensured that every concern or question was addressed promptly. The Overall Project Manager was a valuable asset, working closely with the Team Communication Leader to coordinate several important website enhancements and ensure the project stayed on track.

The website programmer/engineer successfully brought our vision to life by creating a website that looks great and functions exactly as we envisioned. The graphic designer used our new branding elements and logos and color schemes, that aligned perfectly with our company's identity. The SEO specialist implemented a functional SEO strategy that now provides valuable insights into our website traffic, visitor behavior, and customers' shopping experience. 

They consistently delivered project milestones on time. The team maintained regular weekly meetings, communicated clearly throughout the project, and was always responsive to our emails and requests. Their professionalism, timely communication, and commitment to meeting our needs made the entire process smooth and successful. We always felt informed, supported, and confident that the project was progressing as planned.  Every member of the team was knowledgeable, responsive, and dedicated to delivering a website that reflected our vision and brand. They took the time to understand our goals and consistently provided thoughtful recommendations. Milestones were completed on time, weekly meetings kept everyone informed, and the team maintained excellent communication throughout the entire process. Their commitment to client satisfaction, communication, and delivering exceptional results makes them an excellent partner for any website or branding project.

What was your primary form of communication with Mira Commerce?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mira actually delivered on the Statement of work and went above and beyond on extra additions to the project to make sure we have the website envisioned for our brand rewrite. Their professionalism, communication, technical expertise, and commitment to our success made the entire experience outstanding. We are extremely pleased with the final website and the overall partnership.

Are there any areas for improvement or something Mira Commerce could have done differently?

We did not identify any significant areas for improvement during our project with Mira. They consistently communicated with us, delivered everything outlined in the Statement of Work on time, and even went above and beyond by implementing additional enhancements to ensure our website matched our vision.

Their responsiveness, professionalism, and commitment to our success met and exceeded our expectations. If anything, we encourage them to continue maintaining the same high level of communication and client-focused service that made this project such a success.

BACKGROUND

Please describe your company and position.

I am the Owner of Reversion Raceworks

Describe what your company does in a single sentence.

We design production and custom automotive interior parts with a focus in ecommerce sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• Fix common website issues
• Improve UI/UX
• Improve technical SEO

SOLUTION

How did you find Mira Commerce?

Online Search

Why did you select Mira Commerce over others?

• High ratings
• Pricing fit our budget
• Understood our needs

How many teammates from Mira Commerce were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mira Commerce was engaged to provide SEO, conversion rate optimization, and ongoing technical support for our ecommerce website. The scope included accessibility improvements, structured data and merchant listing remediation, analytics and tracking validation, mobile navigation and header enhancements, product filtering improvements, site performance optimization, and broader SEO strategy. Key deliverables included resolving Google Merchant Center and product snippet errors, improving schema markup, auditing GA4 and Google Tag Manager, refining the mobile and desktop user experience, developing a more consistent site-wide design system, and identifying opportunities to improve organic visibility, usability, and conversions. Work was managed through Jira with individual tasks estimated, approved, tracked, and documented.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

increased revenue and increased order volume

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mira Commerce has managed the project in a highly organized and transparent manner. Their team uses Jira effectively to track tasks, priorities, progress, approvals, and communication, which has made it easy for us to stay informed throughout the engagement. They have consistently delivered work on schedule, communicated clearly, and responded promptly to our questions and changing needs.

What was your primary form of communication with Mira Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their organization, transparanty, and attentiveness 

Are there any areas for improvement or something Mira Commerce could have done differently?

As with any project, there were occasional areas for improvement. However, whenever an issue arose or the work did not fully meet our expectations, Mira was quick to address it and make the necessary corrections. These situations were infrequent, and their team was consistently receptive to constructive feedback and committed to finding a solution.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing and e-commerce manager for BookPal, a retail company that specializes in bulk book sales, offering discounted prices, personalized service, and logistics support for organizations, schools, corporations, and authors needing large quantities of new books delivered efficiently and on time.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mira Commerce?

We needed a technical cleanup of our website's code to align with BigCommerce's best practices. Our site required some work beneath the surface to address recurring issues we were experiencing with SEO, Google Merchant Feed, and other aspects.

SOLUTION

What was the scope of their involvement?

Mira Commerce has been responsible for updating our BigCommerce front-end theme, making adjustments and optimizations to the UX/UI template, analyzing custom fields, reorganizing them, and presenting them in the UI. Additionally, they've been in charge of making technical SEO adjustments, fixing snippets, and optimizing site scripts to drive technical performance improvements. After launching the new site, we decided to partner with them for ongoing support.

What is the team composition?

We work with 3–4 members of Mira Commerce's team.

How did you come to work with Mira Commerce?

Our company president actually discovered Mira Commerce. We were searching for a partner to help redesign our BigCommerce store, and they were one of the few agencies proficient in the platform.

What is the status of this engagement?

We started working with them in September 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Mira Commerce, we've seen a technical success in our schema implementation, which has been successfully indexed in 10,000+ products (up from <1,000). Additionally, our US revenue is up +60% year-over-year (YoY), and our high-value US traffic is converting at a much higher rate. While our total traffic volume has fluctuated (even during migrations), the efficiency of our site has grown. The new design is converting visitors into purchasers at nearly 3.7x the rate of the previous year.

How did Mira Commerce perform from a project management standpoint?

Mira Commerce's project management is very organized. We primarily communicate through virtual meetings.

What did you find most impressive about them?

I'm impressed by the amount of support we receive from different team members. Additionally, the ease of project management and communication has made this the smoothest site redesign we've experienced.

Are there any areas they could improve?

I can't think of anything at the moment.

BACKGROUND

Introduce your business and what you do there.

I'm the president of Door Locks Direct, an online retailer of door hardware. We stock thousands of products and offer quick shipping, free standard keying, and expert advice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish for your online retail business?

We needed help with our website redesign, catalog migration from BigCommerce V2 to V3, and logo and brand refresh.

SOLUTION

What was the scope of their involvement?

Mira Commerce has been responsible for our overall strategy, logo and branding refresh, full website redesign, and product catalog migration from BigCommerce V2 to V3. The team has also integrated Doofinder search and merchandising and CookieYes. Currently, they're providing ongoing support and enhancements.

What is the team composition?

We've worked with over 10 members of Mira Commerce's team. CEO, Head of CRO, Project Managers, Engagement Managers, Technical Leads, Designers, and Developers.

How did you come to work with Mira Commerce?

We found them through an online search and a referral on the BigCommerce partner portal. We chose them because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in August 2025, the website and brand refresh were launched in December, and the engagement is ongoing for support and enhancements.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Mira Commerce's work, we've seen faster speed, better navigation to improve conversion ratios, more data visibility for better decisions, and refreshed branding for better customer trust. Repeat customers have said that our website is easy to use, especially for whole-home orders. Our search conversions are performing very well, and many new customers are finding the site and purchasing.

How did Mira Commerce perform from a project management standpoint?

Mira Commerce has delivered on time and has thorough project management using best-in-class tools and practices. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We're impressed by how genuinely invested they are in our success. They're knowledgeable about the latest technology applications and are constantly looking for ways to improve our business.

Are there any areas they could improve?

No, we haven't had any major issues. We've only had a few bugs and product catalog issues that they've quickly resolved.

BACKGROUND

Please describe your company and position.

I am the CMO of Taylored Expressions

Describe what your company does in a single sentence.

Sells Papercrafting products and events

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• The project aimed to redesign TayloredExpressions.com into an intuitive, inspirational, and brand-aligned ecommerce platform that enhanced customer experience, improved navigation and SEO, supported mobile responsiveness, and increased engagement and sales across desktop and mobile.

SOLUTION

How did you find Mira Commerce?

Online Search

Why did you select Mira Commerce over others?

• Pricing fit our budget
• Good value for cost
• Understood business opportunities

How many teammates from Mira Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

●       Objective: To create an intuitive, inspirational, educational and easy-to-use website experience for desktop and mobile users, serving as the primary retail platform, communication tool and visual identity reference for Taylored Expressions.

●       Key Features: The website will include a refreshed homepage to enhance the customer experience, integrate social media, email signups and functional blog. An enhanced shop menu for easier browsing and navigation will be implemented, along with emphasis on the community and its brand.

●       Business Impact: The project aims to increase sales, improve customer engagement, align the website with TE’s Brand Guide, improve design and accessibility to ensure a wider audience can navigate through the site providing a better shopping experience for the TE community.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased traffic, engagement, conversions, average order growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely deliverables. Clear task management.

What was your primary form of communication with Mira Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our unique business needs impressed us.

Are there any areas for improvement or something Mira Commerce could have done differently?

Clear understanding from RFP to project launch on launch deliverables.

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing of an ecommerce company 

Describe what your company does in a single sentence.

We are a manufacturer and distributor of hotel supplies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• Fix pre-existing Website Issues on Design, Speed, and SEO
• Launch Buyers Portal

SOLUTION

How did you find Mira Commerce?

Online Search

Why did you select Mira Commerce over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Mira Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 -Google wasn't able to index any pages due to how poorly our UX was setup. Mira Fixed

-Previous Buyers Portal integration with Bigcommerce wasn't able to be launched with Digitlhaus. Mira fixed.

-Speed of the website was greatly improved

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 - # of Sessions are Up

-Speed has improved

-Conversation Rate has increased

-Web Revenue has increased

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mira is a great company to work with. They are organized, they hit their timelines, and when work is delivered, it is complete. Very rarely does anything need to be rechecked or fixed after launched. They are very competent and a great resource for any business to have on their side.

What was your primary form of communication with Mira Commerce?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I'm impressed by their work ethic, thoroughness, and ability to address key issues where other top Bigcommerce agencies would struggle to do.

Are there any areas for improvement or something Mira Commerce could have done differently?

Number of Hours allocated to certain requests seem High in relation to other agencies

BACKGROUND

Please describe your company and position.

I am the Director of Marketing & Product Management of Nightforce Optics

Describe what your company does in a single sentence.

Nightforce Optics designs and builds riflescopes, spotting scopes, and accessories for the world's most discerning hunters, competitive shooters, and tactical professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mira Commerce to accomplish?

• Execute a comprehensive digital transformation aimed at enhancing Nightforce Optics' online presence and supporting future growth.
• Transition from WooCommerce to BigCommerce to leverage a more scalable and robust ecommerce infrastructure.
• Ensure the seamless migration of essential data, including product catalogs, customer information, order histories, and reviews, to maintain continuity and data integrity.
• Develop a new website design that reflects Nightforce's brand values of precision and craftsmanship, utilizing high-quality product and lifestyle photography to engage customers effectively.
• Streamline site navigation to facilitate easy access to product catalogs, educational resources, and merchandise, thereby improving overall customer satisfaction.

SOLUTION

How did you find Mira Commerce?

Online Search

Why did you select Mira Commerce over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned
• Experience in Industry

How many teammates from Mira Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Understand our brand values and website needs to specify the right tools. To develop our BigCommerce site, we asked for assistance with the selection of a theme that would provide the features and aesthetics we desired. Consultation on UX best practices and strategy to develop UX that meets our overall site goals. Migration of site pages and data into the new theme. Implementation of BigCommerce store to facilitate sales through our existing backend and ERP system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in direct ecommerce revenue post-launch; +36% in Site Conversions; +30% in Average Order Value; much higher customer engagement; improvement in website technical performance; reduced site maintenance workload for internal teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on-time or delays were clearly explained. Communication through Slack was efficient and collaborative. Virtual meetings, particularly for demos, was helpful in understanding what inputs were necessary and the timelines required to stay on schedule.

What was your primary form of communication with Mira Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The positive, collaborative posture of everyone on the team; it was like having an extension of our internal web team.

Are there any areas for improvement or something Mira Commerce could have done differently?

The only area of improvement would be to ensure understanding of what development is included as part of building out the theme and what will need to be done post-launch. We delayed launch a bit to have vendor and our internal team add features that weren't included in the theme build out schedule.