Media Giant Design

BACKGROUND

Please describe your company and position.

I am the Broker / Owner of Pinnacle Real Estate Group

Describe what your company does in a single sentence.

Real Estate Brokerage facilitating transactions in both Commercial and Residential Real Estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Media Giant Design to accomplish?

• Redesign Original Websites
• Update email to secure email system

SOLUTION

How did you find Media Giant Design?

Other

Why did you select Media Giant Design over others?

• High ratings
• Close to my geographic location

What was the size of Media Giant Design’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Rick redesigned several websites to ensure SEO. In addition removed errors and repetitive unnecessary content. Recently updated my email addresses to be ensure high security levels . Interfaced new lead generation platforms and CRM databases .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Extremely successful. Everything is explained in detail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes absolutely . All deadlines have been met before the set time and date

What was your primary form of communication with Media Giant Design?

• In-Person Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

As I am not well rounded in the IT field, Rick has always taken extra time to explain in detail the scope of work that is required to the additions or corrections we have made to the sites

Are there any areas for improvement or something Media Giant Design could have done differently?

The Media Giant Design team has set every level of expectation. They were extremely professional and diligent with their work. They are timely and customer service friendly . I have recommended them many times

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a consulting company for the transportation and logistics industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Media Giant Design?

We needed help with website development and social media marketing.

SOLUTION

What was the scope of their involvement?

Media Giant Design has developed our website. Initially, we gave them a Word document with our main information and content. Media Giant Design corrected a bit of it, and we revised it. 

Our users are shipper and carrier companies looking for consulting help or advice about their supply chain, transportation network, logistics, warehousing, or anything regarding transportation. The website is more informational, but there’s a contact form for anyone interested.

Additionally, Media Giant Design is working on social media campaigns on LinkedIn, Twitter, and so on, but they’re still in that process. We’ve told them our target audiences, and they’ve advised us on the best avenues to reach them.

What is the team composition?

We’ve worked with three teammates, including web designers and developers. However, we’re mainly in contact with Rick (Owner & Founder).

How did you come to work with Media Giant Design?

I worked with Rick in the past, helping out another company. We were both working with a joint customer, and I came across him. Later on, I started my own company and reached out to him. We discussed how Media Giant Design could help me with what I wanted to do.

How much have you invested with them?

We’ve spent about $6,000–$7,000.

What is the status of this engagement?

We started working with them in January 2023, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics yet because we haven’t wrapped up the project. However, our engagement with Media Giant Design has flowed well.

How did Media Giant Design perform from a project management standpoint?

Project management has been excellent; we have no complaints. We’ve probably been the slowdown; Media Giant Design is very responsive and communicates really well. They’ve stayed in touch throughout the whole process, and the team asks us for our input and helps us understand what we need to do on our end.

What did you find most impressive about them?

When we want to do something, Media Giant Design delivers exactly what we ask, which is awesome.

Are there any areas they could improve?

I don’t have experience in web development, so I don’t know. Maybe someone with more insight or better understanding would know what they could improve.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing at the Sunrise Theatre in Fort Pierce, FL. We are a historic, 1200-seat theatre which was built in 1923. A complete renovation and reopening took place in 2006.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Media Giant Design?

Media Giant created a new website for the theatre and interfaced our ticketing system with it. MGD also hosts and provides technical assistance to us. Our relationship has been ongoing for over three years. In addition, the owner of MGD serves on our Sunrise Theatre Foundation Board and he has provided a website for the organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

Location, location, location. MGD is one block away from the theatre. Problems? We have excellent service!

Describe the project in detail and walk through the stages of the project.

Several meetings were held to get to know us and see the theatre. Lists of items that were essential were presented along with dated tasks for completion. A test site was established so we could "kick the tires" and begin to get a feel for the new site.

How many resources from the vendor's team worked with you, and what were their positions?

The president/owner and one staff person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design and time spent with staff to create the website look and feel was very thorough. We tend to have an older audience that really doesn't want to deal with too much technology, so keeping items easy to read, understand and simple functionality is very important. Also, on my end, it is easily to update!

How effective was the workflow between your team and theirs?

We all worked very well together to achieve the "birth" of the website. Even now, with any changes that need to take place from a web standpoint, they are right on task to get it changed.

What did you find most impressive or unique about this company?

They are extremely knowledgeable about social media, Google ad placement and other media forms that we at the theatre wanted to better utilize in our seasonal marketing campaigns. Rick, the owner, has guided and assisted us with creative ads and targeting audiences to help us sell tickets.

Are there any areas for improvement or something they could have done differently?

No, we were very pleased with the final product and ongoing services from Media Giant Design.

BACKGROUND

Introduce your business and what you do there.

I’m one of the owners and the marketing manager for Sea Coast Air Conditioning. I’m in charge of our marketing efforts but I wear many hats. I’ve partnered with my father and three brothers, and we’ve been in business since 1982.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Media Giant Design?

We wanted to get into the online marketing and advertising space while bringing our SEO into the modern world. Our goal is to get ahead of the curve and dominate our area. 

SOLUTION

What was the scope of their involvement?

Media Giant initially sat down with us and spent hours going over our goals, needs, and future. Based on this conversation, they came up with a campaign tailor-fit for our company. 

At present, we still work together. They help in things that we know nothing about; computers and online campaigns are beyond our scope. Media Giant has tailored a setup for us with a long-term approach to our needs. They also execute the strategies we have. 

What is the team composition?

I personally work with Rick (Owner & Founder) and his wife. Throughout the years, I’ve spoken and met with many of their employees. 

How did you come to work with Media Giant Design? 

We found Media Giant after we felt unhappy with our previous service provider. Moreover, we were a customer service-oriented company, so we tried to search for firms that had similar business models. One of our outdoor salesmen ran into Rick and started speaking to him. One thing led to another until he came and interviewed us. 

Ultimately, we decided to partner with Rick because of his personality and knowledge. The fact that he was local helped; his business was just a few minutes down the road from our office. I could easily pick up the phone and get a hold of him. If I needed to, I could drive to his office. 

How much have you invested with them?

We’ve invested a substantial amount. 

What is the status of this engagement?

We started working together in June 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Media Giant has increased my online presence tenfold, and they’ve been a massive asset to our business as far as growth and customer retention are concerned. 

How did Media Giant Design perform from a project management standpoint?

They perform extremely well. The Media Giant team is open to my ideas and constructive feedback. They do what I want them to do, but they’re not afraid to tell me when it’s not in my best interest. They’ll then give me a logical explanation. If I still wish to do something, they have no issues with it. 

Moreover, Rick is results-driven; he works by the numbers, so I get exactly what I see. For comparison, other companies have no idea what they’re paying someone to do; they have no idea what they’re getting out of the work. Meanwhile, Media Giant sits down with us on a weekly basis and gives us a step-by-step result presentation. I have hours-long conversations with them every week as we go over how we’re performing. Rick doesn’t miss any of these conversations; he’s always on point. 

To communicate, we typically use emails because they’re quick and easy. However, I prefer doing business over the phone. That way, I can communicate in an instant if there’s an idea that pops out — phone calls are straightforward. Meanwhile, if need something transcribed after a long phone call conversation, we take a lot of notes and send them through emails. 

What did you find most impressive about them?

Media Giant is impressive because of a number of things. First, they answer the phone. Nowadays, we get voice recordings when we call, and people don’t get back to us for several days. By contrast, Rick picks up the phone and answers our calls, so we get the ball rolling instantaneously.

Secondly, they have a family-owned business like ours. As a result, they care a lot about what they do and their reputation — this mirrors my own business model. This is important because it means they’re not here just to take my money and go. They aim to make long-term relationships and genuinely care about the success of our business. In other words, we’re not just a number for them.

On top of that, Media Giant is composed of great people who listen to our needs and design customized solutions for our business. The team always helps us with issues. Finally, they tell us when we shouldn’t waste our money on something even though they might be able to take some percentage from it. Rather than putting my money straight into their pockets, they help us avoid wasting our time. Rick will pump the brakes if he thinks it’s in our best interest. 

Are there any areas they could improve?

No, there aren’t any. I have nothing negative to say about Media Giant. 

Do you have any advice for potential customers?

Rick is a thorough person, so sit down and plan with him. Spend an hour or so with him and listen to what he has to say and tell him what you’re trying to do. Then, you can go from there. 

Other companies will brag about what they can do for you from a monetary standpoint, and they’ll never talk about how they’re going to do it; they never tell you how they’ll communicate throughout the process. By contrast, Rick and Media Giant are open to communication, and that’s key to the engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m an IT administrator at RSI Insurance Brokers, Inc. We acquired Gain Insurance Agency a year ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Media Giant Design?

We hired them to manage the Gain Insurance Agency’s website.

SOLUTION

What was the scope of their involvement?

The Gain Insurance Agency already had an existing website and Media Giant Design built and designed new features to the platform. They continue to maintain our platform.

What is the team composition?

We interact with Rick (Owner & Founder) directly, and he has a support team working on the website. However, I’m not exactly sure how many people are involved in the project.

How did you come to work with Media Giant Design?

When we acquired Gain Insurance Agency, they were already working with Media Giant Design.

How much have you invested with them?

We’ve spent $12,000–$15,000.

What is the status of this engagement?

We started working together in August 2020, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since they’ve added features on the website, the site has been working really well. They’ve also been very helpful and supportive whenever we have issues or whenever we need to redirect something. Their CEO has also been open to answering our questions and always ready to explain things in a detailed manner.

However, we’re now working on redirecting the site to the site that is managed by our corporate office. Though I really like what they’ve done to the site, we’re going to discontinue working with Media Giant Design next year.

How did Media Giant Design perform from a project management standpoint?

They quickly respond to us, and they’re doing an excellent job in managing our website. We normally communicate with them through their support portal.

What did you find most impressive about them?

Their web design is nice and clean, and they produce work that is in line with our vision. On top of that, if we’re not happy with anything, they’re always open to implementing the changes we want. Overall, I’m really pleased with their work.

Are there any areas they could improve?

No, I’ve been pretty happy with our partnership.

Do you have any advice for potential customers?

Get involved in the process just to make sure that you’re getting the site that you want.

BACKGROUND

Introduce your business and what you do there.

I own the Carlton Center and lease office space downstairs. It’s about a 7,000 square foot building. We’re a co-op working office, so we have conference rooms that tenants can utilize, virtual mailboxes, and virtual conference rooms that virtual tenants can also use at a cost.

Additionally, we’re a free art gallery, and we have a beautiful upstairs venue with a patio and a kitchen that we rent out.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Media Giant Design?

We’ve been in business for three and a half years, and we were trying to figure out how to lease our offices and get renters in here. We hired Media Giant Design to build our website, do our SEO, logo, branding, and so on.

SOLUTION

What was the scope of their involvement?

Media Giant Design does all of our social media work for us. They do our hosting and continue to perform our ongoing website management. Also, they designed our brand and logo. We didn’t have a clear idea when it came to that. They sat down with us and came up with something that we fell in love with.

Media Giant has helped us to get people to come in through our website. With people walking in to see our tenants or having an event upstairs, we’ve been able to get more business.

We use Facebook a lot; we get a lot of feedback through it. We’re diving more into Twitter and starting to use Instagram as well. Since we’re new to this, they’ve also helped us figure out what keywords would be better to use.

We work on everything together. They give us suggestions, and we tell them what we would like. Since they’ve been in business for so long, they’re very easy to work with. Overall, they’re smart and kind people.

What is the team composition?

I worked with three people — the owner who did the programming, a graphic artist, and another web developer.

How did you come to work with Media Giant Design?

I googled them. I did my research and saw all the different clients that they had and their reviews. Everyone said they were easy to work with, so we went from there. We gave them a call, and they were everything that everyone else said they were.

How much have you invested in them?

We pay about $1,500 a month for them to do our website design and hosting.

What is the status of this engagement?

We started working with Media Giant Design back in December 2017, right before we opened. We have an ongoing relationship with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Slowly but surely, we started getting tenants in, and then we started getting our virtual tenants in. They’ve been a great asset to us.

Also, most people find our website and say that it’s easy to navigate. When they give me a call, they know exactly what they’re looking for and what we offer. It’s very straight to the point and easy to use, which is great because I’m not a tech person, so I love that. Even our tenants have been able to get more business because of them.

How did Media Giant Design perform from a project management standpoint?

It has been pretty great. As I said, it’s easy to work with them. They listen to my needs, and I usually don’t have concerns because they follow through with everything they say. We love how they interact with us and how easy it’s to communicate with them. They usually call back within 10 minutes to one hour if we can’t get a hold of them right away. Their service is more than I expected.

Sometimes we have phone calls, but most of the time, they just come right to me for a sit-down meeting. That way, they can show me things, and I’m able to get what I need. I’m more of a face-to-face person, so being able to sit down with them and have them take their time to help me learn and visualize what’s best for my business has been great. I like the fact that they come to me.

What did you find most impressive about them?

Their communication is great for the type of business I run. I really need that. Moreover, they’re easy to work with, especially when it comes to web design. When they’re talking to me, they don’t just use their tech words; they explain me on my level and really help me understand.

In summary, I love their communication and how easy it’s to work with them. They make me feel at ease whenever we go over our project.

Are there any areas they could improve?

Honestly, I don’t have any negative feedback. They’ve been great to work with.

Do you have any advice for potential customers?

I’m huge on referrals. I recently had someone looking for SEO help, and I referred them. I’ve given referrals to other companies, and everyone else has had the same feedback when they come back; they’ve thanked me for sending them over to Media Giant Design.

BACKGROUND

Please describe your company and position.

I am the President of a sports company

Describe what your company does in a single sentence.

We use AI and advanced math techniques to create online sports betting tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Media Giant Design to accomplish?

• Create our website, including user interfaces for our online sports betting tools.

SOLUTION

How did you find Media Giant Design?

Referral

Why did you select Media Giant Design over others?

Good value for cost

How many teammates from Media Giant Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Media Giant Design to create our entire website, which included the user interface for three online sports betting tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing each of our online tools on MGD's dev site as MGD developed them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a very tight timeframe and they were able to accommodate us as promised.

What was your primary form of communication with Media Giant Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We've been most impressed by the breadth of services offered, which included traditional website design/graphics/SEO but also understanding how to interface with our sophisticated Python code running on the back end.

Are there any areas for improvement or something Media Giant Design could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and manager at Red Wings Shoes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Media Giant Design?

We need someone to build our website and help us with digital marketing.

SOLUTION

What was the scope of their involvement?

Media Giant Design has developed our website. It’s a basic, 5-page informational website; we don’t sell our products on it. Instead, we use it to capture customer emails and send out coupons to them.

Initially, we provided Media Giant Design with some documentation and pictures to start with, and they also created some graphics on their own. Now, they’re in charge of hosting the site and helping us with SEO. Additionally, they’re in charge of our Google, Facebook, and Instagram advertising.

What is the team composition?

Media Giant Design’s owner is my main point of contact, and we also work with a project manager/designer.

How did you come to work with Media Giant Design?

I found them online around 3–4 years ago. During our initial engagement, we worked with them for a year. However, the company decided to use our in-house staff. Still, I didn’t find our staff to be as efficient as Media Giant Design, so I recently went back to them.

How much have you invested with them?

We’ve spent around $2,800.

What is the status of this engagement?

We started working together in March 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before working with Media Giant Design, we didn’t get any emails from customers. Thus far, I’ve received 10 emails, so their team is meeting my expectations.

How did Media Giant Design perform from a project management standpoint?

Media Giant Design meets our deadlines and stays on budget. We meet in person if needed — they’re right around the corner from me. Still, we also communicate via phone and email.

What did you find most impressive about them?

Media Giant Design’s personal service is impressive.

Are there any areas they could improve?

I don’t have anything for them to improve.

Do you have any advice for potential customers?

Start working with them a month or two before you actually want to go live. I didn’t do that, and I know now that I should have started sooner.

BACKGROUND

Please describe your company and position.

I am the Chairman of T. T. Hardy Online News Corp.

Describe what your company does in a single sentence.

Mentor third, fourth and fifth year olds on reading and writing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Media Giant Design to accomplish?

• Create and set up website
• Keep west up-to-date.

SOLUTION

How did you find Media Giant Design?

• Referral

Why did you select Media Giant Design over others?

• Referred to me

What was the size of Media Giant Design’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a young start-up non-profit organization dedicated to after school academic enrichment in the areas of reading and writing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliverable website
• They understood our business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES

What was your primary form of communication with Media Giant Design?

• Email or Messaging App

What did you find most impressive or unique about this company?

Interest in us

Are there any areas for improvement or something Media Giant Design could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Owner of Red Wing Shoes Ft. Pierce

Describe what your company does in a single sentence.

Provide Safety Shoes and Work Shoes to customers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Media Giant Design to accomplish?

• Be noticed in the community

SOLUTION

How did you find Media Giant Design?

Online Search

Why did you select Media Giant Design over others?

Close to my geographic location

What was the size of Media Giant Design’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design; Google click; Seo

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Just starting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Incredible communication; personal service ( phone and in person communication) that’s what I like!!!!!

What was your primary form of communication with Media Giant Design?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rick and his team!!!!

Are there any areas for improvement or something Media Giant Design could have done differently?

All is good!!!