Mass Software Solutions Private Limited

BACKGROUND

Please describe your company and position.

I am the CEO of Eataly

Describe what your company does in a single sentence.

Eataly is the world’s largest artisanal Italian food and beverage marketplace, combining restaurants, retail, and learning experiences to share authentic ‘Made in Italy’ products globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mass Software Solutions Private Limited to accomplish?

• We hired Mass Software Solutions to design and develop a custom mobile app that would enhance customer engagement, simplify the user experience, and support our business growth.

SOLUTION

How did you find Mass Software Solutions Private Limited?

Referral

Why did you select Mass Software Solutions Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Mass Software Solutions Private Limited were assigned to this project?

50 - 249

Describe the scope of work in detail. Please include a summary of key deliverables.

Mass Software Solutions developed a custom mobile app for Eataly, including a user-friendly interface, product and menu browsing, ordering and payment features, backend integration, and deployment on iOS and Android.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile app improved customer engagement, increased online orders, streamlined the ordering process, and received positive feedback for its intuitive design and smooth functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mass Software Solutions managed the project efficiently, delivered all milestones on time, and responded promptly to our feedback and requests throughout the development process.

What was your primary form of communication with Mass Software Solutions Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by Mass Software Solutions’ ability to combine technical expertise with a clear understanding of our business needs, delivering a solution that added real value rather than just building an app.

Are there any areas for improvement or something Mass Software Solutions Private Limited could have done differently?

Overall, we were very satisfied with their work; if anything, minor improvements could be made in providing more frequent progress updates during the development process.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of BetterBe Group Limited

Describe what your company does in a single sentence.

We provide new and innovative corporate wellbeing solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mass Software Solutions Private Limited to accomplish?

• Mobile Application

SOLUTION

How did you find Mass Software Solutions Private Limited?

Referral

Why did you select Mass Software Solutions Private Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Immediate understanding of our project, high flexibility

How many teammates from Mass Software Solutions Private Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of a mobile application in the form of a monthly challenge for companies to support health and wellbeing of their teams, improving healthy lifestyle, healthy nutrition and connection between teams, while discovering a new country through a virtual journey.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Development of mobile application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brilliant. They were very flexible, managed to bring their technical expertise into the project and support us with their experience. Delivery of the project was very professional and structured. We ran into some delays due to several reasons and they managed this very professionally.

What was your primary form of communication with Mass Software Solutions Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Their commitment, flexibility to unforeseen circumstances, speed and high quality of their work. They immediately understood what we wanted to achieve and were highly accommodating to our needs.

Are there any areas for improvement or something Mass Software Solutions Private Limited could have done differently?

There were very few miscommunications, which they handled very well.If there were any misunderstandings that became apparent, they handled them professionally and with the client's needs as their first priority.

BACKGROUND

Please describe your company and your position there.

I run an e-learning platform that helps students excel at their studies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We wanted to develop an elearning platform for our students where they can take online courses, tests, and classes. The goal was to shift our operations online so we can reach a wider audience with a minimal amount of resources.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had been looking for a software development partner while we received an email from Mass Software Solutions. They had a very good track record of creating software applications from scratch and thus after a couple of calls with their team, we hired them for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first created a MVP of the software which was shared with a few of our students for testing. Then in the next phase, we worked with their team to create a final version of the software. It had a lot of features that were not a part of the initial MVP release.

How many people from the vendor's team worked with you, and what were their positions?

We had a team of software engineers working with us. They were well accustomed with the technology and had hands-on experience of building elearning software applications.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we deployed the software, we have been able to attract twice the number of students and also managed to increase our revenue by 45%. Now, with half the resources, we are able to manage everything seamlessly.

Describe their project management style, including communication tools and timeliness.

The project went from one stage to another seamlessly — thanks to the project manager assigned to us — he was deliberate, consistent, and friendly. He shared with us reports every day and was ahead of time throughout the project. We mostly interacted through Zoom calls and Skype.

What did you find most impressive or unique about this company?

The best thing about Mass Software Solutions is their honesty. They didn’t impose charges for small and trivial changes. As a matter of fact, they go beyond their basic responsibilities to ensure the software app turns out exactly how we envision it.

Are there any areas for improvement or something they could have done differently?

It was flawless, thank you.

BACKGROUND

Please describe your company and your position there.

CEO of an IT company operating in over 5 countries. We offer end of end services from development to marketing and everything in between. Our clients range from emerging startups to SMEs and enterprise companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We were seeking to augment our IT team and needed developers who can help us execute large scale projects. Their team would work with us to develop software solutions for our clients. Our main objective was to expedite the development process and scale up with the help of their team.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended by our technical consultant. We conducted a few technical assessments and found their team to be competent enough for the projects we have been working on. Moreover, their price was reasonable, too. So we signed an NDA and started working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Their team worked with us on software development projects. They helped us build robust software applications for our clients. We worked on all the leading technologies out there. They worked with us through all the phases of development until the application was deployed on the server.

How many people from the vendor's team worked with you, and what were their positions?

We had a chance to work with software developers, designers, QA engineers, and the technical lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to their team we managed to complete all the projects in the given timeline. Not just that, since we started working with them, we managed to take on twice as many projects as we used to. That has helped us maximize our revenue. As far as their work is concerned, they are meticulous and highly competent at their craft.

Describe their project management style, including communication tools and timeliness.

The projects were managed by our in-house software. They adhered to timelines given to them and always showed up on meetings/group calls.

What did you find most impressive or unique about this company?

Their team is very good at what they do. They are friendly, cheerful, skilful, and easy to work with. Working with them was a delightful experience. They didn’t take much time to adapt and were genuinely interested in our projects.

Are there any areas for improvement or something they could have done differently?

Nothing as such, we’re still working with their team. Keep up the good work fellas.

BACKGROUND

Please describe your company and your position there.

Technical lead at a manufacturing company with 4+ factories and 100+ distributors across the country.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We hired Mass Software Solutions for creating an e-learning system through which we can train our employees and upgrade their skill set. The software should be easy to use, intuitive, and must have all the necessary features of an e-learning system like tracking progress, quizzes, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a long time partner who can not only build the software but also help us maintain it in the future. We had calls with a lot of agencies and finally settled on Mass IT Solutions as they had a flexible engagement model and reasonable maintenance packages.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Mass Team handled the project in multiple phases: they first created the concepts, and UI design. After that, their team started development: they developed all the features, added third party services, and built the software from scratch. Finally, when everything was up and running, the QA team tested the software thoroughly and helped us deploy it on our technical infrastructure.

How many people from the vendor's team worked with you, and what were their positions?

A team of 12 developers were involved in the project.

• the developers
• QA engineers
• copywriters
• UI/UX experts

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had a chance to work with multiple departments of the vendor’s team. Our main point of contact was the project manager though.

Describe their project management style, including communication tools and timeliness.

The project was essentially handled by the project manager. He actively sent us regular updates and was ready to hop on a call/meeting whenever we needed. The meetings were held via Google Meet and we also used Slack for communication.

What did you find most impressive or unique about this company?

Mass Software Solutions has been a reliable technology partner to us. They did not only help us develop the software but also guided us throughout the process. We are glad to have them by our side. Their team is agile, friendly, and highly competent.

Are there any areas for improvement or something they could have done differently?

They have done a very good job so far. There couldn’t be anything they would have done differently. At times, they try to factor in all possibilities which can be handled in subsequent releases. Due to GTM pressures sometimes we had to ask them to make modifications to the current sprint although they were planned to ensure a robust system with future possibilities in mind.

BACKGROUND

Please describe your company and your position there.

CEO of a frozen food brand. We manufacture ready to eat meals that are easy to carry and can be cooked and consumed anywhere, anytime.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We hired Mass Software Solutions for developing software that can help us manage our internal resources. Our primary objective was to streamline our resources and increase efficiency of our factory.

SOLUTION

How did you select Mass Software Solutions Private Limited and what were the deciding factors?

We were in touch with several software solutions providers. Mass Software Solutions was selected as they had worked on similar projects previously, had a sound team of software developers and a flexible engagement model.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was divided into multiple phases. Their team first mapped out the features, analyzed our target audience and created initial sketches. We asked for a few iterations and finalized the design - they then developed the prototypes of the software. Once we were satisfied with the prototypes, they developed the software and all its features from scratch.

How many people from the Mass Software Solutions Private Limited team worked with you, and what were their positions?

A team of professional software developers was working on our project. We also had a project manager and technical lead who would help us execute the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The software is developed exactly according to the project brief. It’s fast, easy to use, and visually engaging. By using the software, we have streamlined our resources - and as a result our efficiency went up by 19% and the cost of operating reduced by 33%.

Describe their project management style, including communication tools and timeliness.

We used JIRA for tracking and managing the project. Their team was consistent with their commitments and adhered to timelines. For communication, we mostly relied on emails and Zoom calls.

What did you find most impressive or unique about this company?

Mass Software Solutions team is very skillful. There were a few technical challenges which they resolved ingeniously. They were good at communication, quick at delivery, and overall an agile team.

Are there any areas for improvement or something they could have done differently?

The software runs seamlessly across our systems, what more could I ask? Overall, I am satisfied with the engagement.

BACKGROUND

Please describe your company and your position there.

Managing Director of an Irish based SME serving customers nationwide

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited?

Our company was launching a new industry in Ireland, with no blueprint from which to draw from. We employed Mass Software to help us develop an innovative app to be the cornerstone of our unique business.

SOLUTION

How did you select Mass Software Solutions Private Limited and what were the deciding factors?

Based on the success of previous projects with which we engaged Mass Software, they were the obvious choice for this venture.

Describe the project in detail and walk through the stages of the project.

We outlined to the team the end product we wanted and key user experiences we needed to implement. From the wire frame provided the team took our hopes and turned them into reality. The team offered suggestions at each stage that helped us preempt issues and deploy the most efficient functionalities from the off set.

Once the app was designed, the push notifications triggered by each stage were created in addition to the practical elements which turned an online order into a live product delivered as requested.

How many resources from the Mass Software Solutions Private Limited team worked with you, and what were their positions?

We had a project manager in addition to two prominent team leads. However, any of the team were available to us as required.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app is the first in the country to provide a service like it. It's easy to use functionality is a key selling point for our business and has helped us exceed our first phase goals. Moreover, the reporting and ordering files captured in the back end allow us to create an efficient and orderly business.

How effective was the workflow between your team and theirs?

Despite different time zones, the team has been always on hand to help with any resolutions. Deadlines were sent and always met. Weekly reports and zoom meetings kept us up to date on developments. We also utilised online project platforms to stay in constant communication.

What did you find most impressive or unique about this company?

The team were as committed to the success of our start up as we were. We were assured that they were as fully invested as any of our on-site team. To the extent that time zones were not an issue if an emergency arose as there was always a team member on hand to help - weekends included - without any complaint!

Are there any areas for improvement or something they could have done differently?

The team could not have made this process any easier or more enjoyable.

BACKGROUND

Please describe your company and your position there.

I am a founder of a FinTech startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

To do core development work on our product, as we started from zero and launched over the last year, during the pandemic.

SOLUTION

How did you select this vendor and what were the deciding factors?

I liked their professional presentation, history of building similar apps, ability to answer questions and think outside the box.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To start from zero and help spec and develop a microloan and banking app to be used in the Brazilian market. Utilized Angular, Node JS, Python, Mysql, and AWS - among other technologies.

How many resources from the vendor's team worked with you, and what were their positions?

Assigned Project Manager who worked with us throughout - ontime and professional. Head of dev team also had project and product overview, was readily available to discuss and help solve problems. Other technical resources as required for specific delvierables.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Delivered on time as desired and discussed. Within 2 months have over 1000 downloads and a growing funnel of users in production.

Describe their project management style, including communication tools and timeliness.

Generally organized in sprints via Jira. Excellent communication and overall management.

What did you find most impressive or unique about this company?

The delivered quality products on time. They add great value by understanding business requirements and helping think through specs prior to delivery.

Are there any areas for improvement or something they could have done differently?

Nothing immediate or sizeable comes to mind. Would happily work with them on other projects.

BACKGROUND

Please describe your company and your position there.

We are a nonprofit organization that is a disaster response organization that provides mass feeding. My current role is the Head of Technology/CTO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We had a need to be able to track our volunteers from the point of signing up to deploy and to dispatch them to an event. Then onsite they needed to be able to sign in and out electronically. We also had a need to be able to track our meals and orders that we were delivering. We needed an order procurement and tracking application to be able to expedite the process of cooking, tracking, and delivering meals to the communities we were serving. Both of these issues were previously tracked manually and we had no consistent data and it was very cumbersome and time-intensive to manage.

SOLUTION

How did you select Mass Software Solutions Private Limited and what were the deciding factors?

Mass Software was recommended to us from another company that had previously done business with them and were really pleased with the results. After discussing with them the scope of the projects, I felt they were the best solution for our organization.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was divided up into various sprints based on the modules that we needed to develop in the WebApp. Initially, the team was focused on the Volunteer experience so a large amount of time was spent designing the volunteer experience and mobile apps. We were able to leverage new feature enhancements that allowed us to integrate push notifications so we could communicate with our volunteers easier.

As we transitioned into the development of other key modules the focus turned to define business processes so that we could work smarter and more efficiently using the apps being created.

How many people from the vendor's team worked with you, and what were their positions?

We worked with multiple people on the team, There was the Director that was my main point of contact. He then had a team lead that coordinated all the developers. There were approximately 6-8 teammates that worked on the back-end development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The final results of the project turned out better than expected and are getting better every day. As our users provide feedback and feature enhancements Mass Software Solutions continue to deliver services.

Describe their project management style, including communication tools and timelines.

We used Asana to track development cards and report issues, we also conducted regular meetings and reviews of the project tasks and progress. We also used WhatsApp and Skype to communicate and collaborate on a regular basis.

What did you find most impressive or unique about this company?

The ability to work across the timezone differences between the US and India. They put-in countless hours and effort to accommodate meetings and reviews in the US time zones.

Are there any areas for improvement or something they could have done differently?

I was pleased with the end results and we continue to do business with them on a regular basis.