Mango Projects Inc.

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer of Infolyte IT Technologies

Describe what your company does in a single sentence.

We provide the best software and technology solutions to the Retail and Food Industry by developing user-friendly software applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mango Projects Inc. to accomplish?

• We hired Mango project Inc with the goal of enhancing our online presence and improving our technological capability. We wanted to develop a user-friendly custom web application and revamp our web site to attract more customers and streamline our operations.

SOLUTION

How did you find Mango Projects Inc.?

• Online Search
• Referral

Why did you select Mango Projects Inc. over others?

• Referred to me
• Company values aligned

How many teammates from Mango Projects Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mango Projects tackled the projects with the utmost professionalism and attention to detail. The scope of the work included developing a robust web application compatible with both the latest OS, Browsers, and Mobile Responsive. They also redesigned our website, focusing on creating a visually appealing interface with seamless navigation. The key deliverables encompassed an interactive custom web app, an optimized website, and integration with our existing system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were truly impressive. The custom web app developed by Mango Projects garnered a substantial increase in traffic and user engagement, resulting in a significant boost to our customer base. The revamped website receive positive feedback from both existing and new users, leading to a substantial in traffic and conversion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mango Projects demonstrated excellent project management throughout the engagement. They adhered to the agreed-upon timeline and consistently delivered items on time. Moreover, they were responsive to our needs and proactive in providing updates and addressing any concerns promptly.

What was your primary form of communication with Mango Projects Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Mango Projects was their unwavering commitment to quality. They went above and beyond to ensure that every aspect of the web app and website was meticulously crafted. Their attention to detail, innovative solutions, and adherence to industry best practices set them apart from other development companies.

Are there any areas for improvement or something Mango Projects Inc. could have done differently?

While our experience with Mango Projects was predominantly positive, there were no significant areas for improvement or things they could have done differently. They consistently met and exceeded our expectations, and their commitment to excellence was evident in every deliverable

BACKGROUND

Introduce your business and what you do there.

I’m the project lead for a startup that enables people to discover and rate wine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mango Projects Inc.?

We needed someone to provide us with web app development.

SOLUTION

What was the scope of their involvement?

We partnered with Mango Projects as our primary technology partner to build the backend of our app, and find a human-focused solution to guide users.

We provide them with the necessary information, such as feedback from our users, to supplement their development efforts and under their own initiative, they choose the technology and development languages.

They mainly utilize Bootstrap for the entire project and they reference our designs through Figma in order to build the product.

What is the team composition?

I’m mainly in contact with Ketan (Founder) and a senior developer.

How did you come to work with Mango Projects Inc.?

They were already working with our company before I joined.

How much have you invested with them?

I believe we’ve spent over $25,000.

What is the status of this engagement?

Our ongoing partnership started in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, they’re able to develop a fully-functioning prototype and consistently adjust to our feedback.

How did Mango Projects Inc. perform from a project management standpoint?

While they weren’t able to adhere to some of our deadlines, they were able to address them later on as they continue to stay on budget throughout the project. Additionally, they’re always responsive whenever we need them to build a feature for the app.

We use Trello and Notion as our primary project management tools, Dropbox for file sharing, and email and video chats for communication.

What did you find most impressive about them?

We’re impressed with their cost-effective solutions — they provide a lot of value for the quality they produce.

Are there any areas they could improve?

It would be great if they can overcommunicate with us to double-check and make sure that our needs and requirements are fully understood.

Do you have any advice for potential customers?

I would advise you to write clear product requirements, attach detailed diagrams to each story, and highlight functionalities to ensure you don’t leave room for interpretation.

BACKGROUND

Please describe your company and your position there.

CTO of a digital agency based in NYC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mango Projects Inc., and what were your goals?

We thought of hiring Mango Projects because we wanted to build a Shopify Plus store for our client. Our goals were to create a store which would consist of relevant content for various groups of customers by incorporating advanced scripts as well as business requirements. We also wanted to introduce an API connector to the ERP.

SOLUTION

How did you select this vendor and what were the deciding factors?

The main deciding factors were their extensive portfolio and market presence. They had developed some really good Shopify stores which our client liked.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The vendor team had coordinated with us the process of scoping through the requirements, planning the blueprint for UX purposes, translating the designs we produced to come up with a personalized theme, custom made the pages for content, complex script development for the purpose of serving multiple customer groups. What was further involved in the scope of work was there were also a few requirements for the business which included incorporating tags, user training for our team’s customer service section, optimization of our website after receiving the necessary feedback and finally, creating the API connector.

How many people from the vendor's team worked with you, and what were their positions?

There were a few people who worked with us on our project. The project manager, a few designers and developers were actively participating in working towards accomplishing various goals set for the completion of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We received quite a lot of positive feedback from our users regarding the content we had created for various groups of customers. They all said that it was quality content, and this was only possible because of the quality work produced by Mango Projects. The deliverables were met in the specified amount of time for the project completion. We would like to say that we will continue to collaborate for many other projects with Mango Projects in the future.

Describe their project management style, including communication tools and timeliness.

The vendor team had been extremely responsive to any and every query or concern we have had during the period of working towards the completion of the project. They ensured to explain concepts whenever we seemed to face any kind of issues. The project was managed dutifully and the communication was smooth between our teams. The tools for communicating with one another were mostly involved emails and Google Meet. Their team was very timely in terms of submissions and keeping us up to date with the progression of work.

What did you find most impressive or unique about this company?

The most impressive thing about their team was how even through their professionalism. We were able to seek a friend in them and this made the relationship between both our teams very amicable. It was easy to approach them with no hesitation.

Are there any areas for improvement or something they could have done differently?

No, there are no areas for improvement.

BACKGROUND

Please describe your company and your position there.

Marketing Head of a leading Digital agency based in New York.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mango Projects Inc., and what were your goals?

One of our clients wanted to move their store from WooCommerce to Shopify. They needed a change of look and features to stay relevant in the market. Because we didn’t have any Shopify experts, we collaborated with Mango Projects to help us move the website to Shopify.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on Google while searching several other web development agencies. Mango projects showcased a strong base of website expertise on their profile. When we approached them the lead of development spoke to us and their strategy of planning is what impressed us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project began with talking to the business development team who understood our company vision. From that point the team made a decision which elements of the existing website are important and what changes can be highlighted. Under the website development process they also added new service pages and blogs to classify the look of our client’s business. In the later stage, the team handled the upgradation of project pages and testing the website for any bugs or errors. The functions of the website are regularly being tested to match the personality of the company.

How many people from the vendor's team worked with you, and what were their positions?

We started off working with the project leader and the lead developer. They walked us through the plan of shifting the website. After working on the strategy, the activities were handled by the web development head and testing engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web development task has been very smooth throughout the time period. The new version of the website is fast and authentically pleasing. It has improved in terms of the website loading time and the security features have made the store more secure. Apart from that the visitors are leaving positive feedback on the display and ease of navigation from one product to another. The new shopify developed website has an integrated cart system which allows the users to checkout and make payment easily. The web pages have been updated with market relevant topics and keywords which have already gained traction on the search engine.

Describe their project management style, including communication tools and timeliness.

We discussed strategies and plans of action with the team once every 2 week on Slack and Zoom. The agenda for each meeting was laid down during the call and a flow of communication between the lead and our team was maintained. The updates on how the features are performing were analysed using a tool and its report was delivered to us via email.

What did you find most impressive or unique about this company?

The communication approach was one their biggest assets. We only had to contact the project leader regarding any issue or concerns, the rest was taken care of by the team. The issues we had were always addressed before we discussed the succeeding processes.

Are there any areas for improvement or something they could have done differently?

No, we enjoyed working with the team.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a digital agency. We offer full-range of digital marketing services from content management to eCommerce development and everything in between.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mango Projects Inc., and what were your goals?

One of our clients wanted to re-develop their eCommerce store.It was built with Shopify. As we don’t offer Shopify development, we thought of outsourcing it to an agency that specializes in Shopify development.

SOLUTION

How did you select this vendor and what were the deciding factors?

After approaching a few agencies we came across Mango projects and ran through their portfolio to understand their existing work. Further we communicated and collected proposals from various agencies, after having a conversation with Mango projects, we were quite confident about them - they had hands-on experience with Shopify which was perfect for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work began with extensive research about the client’s business and their competitors. Before they got started, we had quite a few meetings - as we wanted to ensure we explicitly convey our client’s vision and goals with this project. They completely redesigned the website with email popups, cart optimization, and a smooth UI/UX. As the project needed overall testing and viability, Mango projects also ran tests to ensure the functioning of the store. As our client already had an existing website, the team took the responsibility to migrate all of our data into the new design with appropriate visual changes. After testing the website efficiently it was made live.

How many people from the vendor's team worked with you, and what were their positions?

There were around 8 people who were handling the front and end back end process. We were briefed about the deliverables by two people leading the project. The other two people took care of testing the website and making appropriate changes. The other four members were in loop with us constantly to note down necessary elements of the website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website proved to be efficient with its UI/UX which made many users stay till the last point of transaction. The client wanted to increase the sales - it was also achieved due to the intuitive design and seamless payment experience. The time spent by customers on our website increased which was the result of user friendly design.

Describe their project management style, including communication tools and timeliness.

The project manager took through every step of the change and gave us the details as to how the tone, color and UI of the website will help in creating a credible image of our company. We had timely discussions every week to know about the status of the project. If any element did not work or we did not like it, it was resolved over a quick call. The project manager along with key members of the project communicated all the details over a skype call and sent formal notifications via email.

What did you find most impressive or unique about this company?

The company was keen to deliver customized solutions depending on the client’s market position and business requirements. What stood out for this company was that they were not hesitant to give better suggestions. With their expertise with Shopify, they ensured this project was successfully taken care of.

Are there any areas for improvement or something they could have done differently?

So far the experience was smooth and we are happy with how they kept the chain of communication error free.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a health and fitness brand. We sell nutrient-rich products that help individuals improve their lifestyle and well being.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mango Projects Inc., and what were your goals?

We wanted to create our store based on shopify where we can sell our products. The aim was to reach the audience at a global level by developing a robust and secure store. The design of the store involved a lot of complicated elements so we wanted a platform that could integrate all the necessary features smoothly. In order to accomplish the project meticulously, we outsourced it to Mango Projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had known and enquired about mango projects when we were looking for website revamp a few years ago. And recently, when we decided to build a shopify store, we scheduled a meeting with them to understand their services and offerings. After looking at their extensive portfolio and references we finalized Mango projects as our technology partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The development of the webstore was done on Shopify. The team explained to us the features of the platform and what elements were critical to our store. Based on the given knowledge they integrated payment gateway, UI/UX features, sign-in/sign-up via OTP, email pop-ups and chatbots. The add-ons helped in maintaining a sophisticated image of the company. Shopify store was used as the base of starting of all the activities which made most of the tasks of projects easy to execute.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a lot of people during the entire project. The very first interaction took place with the team of business developers who took notes on the vision of our company. After that we had a team of expert shopify developers and a project leader handling end-to-end activities.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store aligns with the personality of our company. The look and feel of the store resonates with our ideal prospects. It takes about only 1-2.5 seconds for the store to load. Our beta users are happy with the overall user experience. Rest we are still in the stage of tracking the performance. The data regarding traffic and conversion are yet to be measured. The store will be live in 2 weeks from now.

Describe their project management style, including communication tools and timeliness.

We used Microsoft teams as our communication platform and scheduled calls once every 2 weeks. The team was proactive and agile when it came to handling complex features of Shopify. They made sure that we understood the logic behind adding each element and explained them in simple terminology.

What did you find most impressive or unique about this company?

The team of Mango projects put great efforts in communicating the activities being performed. Not only did they complete the project on time, but were also very detail oriented during the testing process. The team has invested a good amount of time in tracking the performance and rectifying the store for bugs and errors.

Are there any areas for improvement or something they could have done differently?

No, everything was executed as per the plan.

BACKGROUND

Please describe your company and your position there.

I am the head of technology at a leading ecommerce marketplace based in Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mango Projects Inc., and what were your goals?

We had a basic website. However, we wanted to create a separate store where we can sell our products. The goal was to develop a store based on Shopify which was easy to use and highly secure. There were a lot of features that we wanted to be integrated in the store. Everything from marketing features to secure payment gateways.

SOLUTION

How did you select this vendor and what were the deciding factors?

We followed a recommendation from our technical consultant. He has worked with several eCommerce agencies and thus helped us with the hiring process. He set-up our call with the Mango Projects team. We had a word with them and shared our vision. They showed us a few stores they had developed earlier. We liked them and thus started working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the first two weeks, they analyzed our target audience, competitors, and understood our market. Post that, their team presented three designs of the store from which one was finalized and implemented. They also integrated several useful features like email popups, OTP login, abandoned cart emails, social media login, PDF invoice via email, etc. These features are very useful and go a long way in improving the overall shopping experience. The store they developed is secure, and reliable. It can seamlessly accept payments and consistently delivers a great UX. That was all we needed.

How many people from the vendor's team worked with you, and what were their positions?

The team varied over the course of time. Initially, their business development executive briefed us about their services, and how they can help us. Later on, we were assigned a project manager who took care of all our needs. We also worked with a few designers, developers, and QA engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The store is very well designed and performs just fine. It has automated the entire buying cycle of our customers. Starting from when they place an order until it’s delivered, everything is automated and works seamlessly. As of now, we have released it only for a handful of beta users so there aren’t any numbers that I can share but I am very optimistic about its performance once it’s live for everyone.

Describe their project management style, including communication tools and timeliness.

The project was managed efficiently. We had weekly calls and daily emails for sharing updates and we tracked the project via Jira. Additionally, for communication, we used emails and slack.

What did you find most impressive or unique about this company?

They are agile and adaptive. Their team quickly learned about our business and developed a store that perfectly resonates with our target audience. Their communication, project management, quality of work, all of it was up to the mark. We certainly had a great time working together.

Are there any areas for improvement or something they could have done differently?

Everything was flawlessly executed. Couldn’t ask for more.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a foreign education firm - and we help students crack various competitive exams through our virtual courses and products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mango Projects Inc., and what were your goals?

We wanted to develop a global store for our business based on Shopify. We already have a store which is based on WordPress and WooCommerce. It is built for local customers and is not accessible globally. In the past few months, we saw an increase in the demands of our products internationally and thus wanted to develop a robust store based on Shopify. The goal was to ensure the store remains accessible globally, is mobile-friendly, visually appealing, and highly secure.

SOLUTION

How did you select Mango Projects Inc. and what were the deciding factors?

We were looking for an agency who specialized in Shopify development. We consulted a few eCommerce experts and filtered out 5 agencies. I personally had calls with all of them and finalized Mango projects as they already had developed Shopify stores just like the one we wanted to develop.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared with them credentials of our WooCommerce store so they can migrate all the existing product information from that website. They then created a unique design based on our preferences. Once the design was ready, they started developing the store, integrated payment gateways, and a few other essential features we needed. As of now, they are testing the store to ensure everything is working just right.

How many people from the vendor's team worked with you, and what were their positions?

I worked with their eCommerce specialist who guided us through the project and provided valuable suggestions from time to time. Apart from him, we also worked with their team of Shopify developers and a UI/UX expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The beta version of the store looks really good. Starting from the design to the features - everything is just how we thought it would be. They worked really hard to migrate all the data from my old store to the new one while maintaining the essence of it. There were a lot of challenges along the way but their team always came up with some really good ideas to make things work. I am impressed by their passion and dedication to get even the minute details right.

Describe their project management style, including communication tools and timelines.

If we talk about the communication, they were proactive. I never had to take any follow-ups as they proactively kept me informed about everything they were up to. We managed our project via Jira, and used email/slack for communication.

What did you find most impressive or unique about this company?

Overall, it has been great working with them. What I am most impressed with is their dedication and attention to detail. They not only understood our requirements but also created a store that resonates with our vision. I also appreciate them being transparent with the communication and project management.

Are there any areas for improvement?

They were great for the most part. They understood our business and took the time to seek our inputs every now and then. Couldn’t be any happier!

BACKGROUND

Introduce your business and what you do there.

Our company uses a technology platform to conduct background screenings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mango Projects Inc.?

Our website was broken and contained broken links. We wanted to create a better website that would be on par with those of other B2B service providers.

SOLUTION

What was the scope of their involvement?

We hired Mango to rebuild our entire website on WordPress. We provided them with wireframes and designs, and then their team was responsible for executing the entire design. Our original website supported multiple languages, and Mango had to ensure the new website was multi-lingual too.

What is the team composition?

We worked with three people, including the founder.

How did you come to work with Mango Projects Inc.?

The project was underway when I joined the company. A colleague within the company recommended Mango after previously using their services. Our organization hired them on the basis that they would be fast and affordable.

How much have you invested with them?

The project probably cost between $10,000–$25,000.

What is the status of this engagement?

My team contacted Mango in August, and we completed the project in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One measure of success was time, and the project was delayed by about three weeks. As I inherited the project, I’m not sure why that happened. The second metric was the overall quality of their work, and Mango made basic errors.

We provided them with a full design but had to ask them for adjustments in the end. For example, their team weirdly spaced the images and the website didn’t translate onto mobile devices. When I minimized or maximized the site using the magnifying glass, everything became unaligned too.

Mango also weirdly coded the website, which we know because our lead designer and I have CSS and HTML experience. They coded the website in a way that would make it hard for us to make adjustments on our own. However, their team was responsive and jumped into any adjustments we requested. They had good follow-up customer service.

How did Mango Projects Inc. perform from a project management standpoint?

Before I came on board, we didn’t have a person leading the project. There were issues with deadlines. Once I came on board and structured the project, it was fine. We primarily communicated with them through Slack and email. They were quick.

What did you find most impressive about them?

All in all, their communication and costs were good. It was great talking to the people behind the project, and their team had a great attitude towards the different changes that we needed to implement. However, the quality of the work was lacking.

Are there any areas they could improve?

I don’t know how they’re coding websites. Their method may work for a small company, but it wouldn’t work for an enterprise-level B2B company. In hindsight, it had a poor fit.