Managed Solution

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of a company that manufactures gloves and other custom moldable parts. We create some interesting niche-market items.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Managed Solution?

I’m the sole IT manager of a multimillion-dollar business. I was managing various software platforms, custom applications, and hardware systems. We needed to keep us running 24/7 but doing it alone was becoming more and more difficult.

SOLUTION

What was the scope of their involvement?

I approached Managed Solution for a complete server host refresh. I told them what server I wanted and some general requirements. They then went into planning and hardware acquisition, which was followed by a pre-configuration setup where they got the Hyper-V cluster hosts running.

Working both remotely and onsite, they poured over our data and converted everything from ESXI to Hyper-V. They prioritized minimizing downtime as much as possible.

What is the team composition?

I worked with around 6 different people at different points in the project. The team consisted of an account manager, project manager, and technicians.

How did you come to work with Managed Solution?

I also work as a professor at a university, where I heard some students saying that they were a good IT management company. I did some research and liked what they had to say. I chose them because they’re a Dell partner that has a no-nonsense attitude. I also liked that they were local to us; we didn’t want to risk an out-of-state provider in case we had an emergency requiring onsite support.

How much have you invested with them?

We spent somewhere around $64,000.

What is the status of this engagement?

We began the engagement in early February 2020 and wrapped up by the end of March, before the pandemic kicked in. It was a 60-day project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’d like to hold off on much of my feedback since I’m currently working on another project with them. That being said, the fact that I hired them again is indicative of their quality performance; they’ve done a great job so far. They were able to get us live in three weeks, which was fantastic.

I also appreciate that they treat you like their only customer, even when they have other clients. I always enjoy my phone calls with them.

How did Managed Solution perform from a project management standpoint?

They nailed that without a question. They were extremely responsive and timely in their execution. We were facing a strict deadline due to external circumstances, but they were able to meet it without a problem. We held weekly meetings.

What did you find most impressive about them?

They’re fantastic at general IT knowledge. Fortunately, the company lets their employees specialize so their employees are experts in different fields.

Are there any areas they could improve?

They could improve their knowledge bases for their customers. So far, I’ve seen that what they’ve built isn’t really concise. Having said that, I’m anticipating their work to evolve over the years. We’ll have to see.

Do you have any advice for potential customers?

It’s important to figure out what kind of IT model your company needs.

BACKGROUND

Please describe your company and your position there.

I am the Chief Operating officer of an Accounts Receivable Management company headquartered in McKinney, TX. Our company has about 12 employees and we’ve been in business since 1992.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Managed Solution?

Our company utilized Managed Solutions managed IT services. They managed one physical server and three virtual machines along with our domain and office 365.

What were your goals for this project?

We wanted to see our servers and machines stay secure and in good health enabling our business to run smooth without interruption.

SOLUTION

How did you select Managed Solution?

Managed solution was a referral from a client.

Describe the project in detail.

Managed IT Services on a monthly basis.

What was the team composition?

Project manager with phone support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All tickets were processed timely, all systems ran smoothly without interruption.

How effective was the workflow between your team and theirs?

Working with the team at Managed Solution was always a pleasure. Their project leads and support team are all very friendly and easy to work with.

What did you find most impressive about this company?

Everyone's willingness to always help, even if they didn't know immediately what the best solution to a problem was. They were always prompt on finding a solution and implementing it.

Are there any areas for improvement?

Ticket response time could be improved slightly when things were considered an emergency.