Magora

BACKGROUND

Introduce your business and what you do there.

We are a startup company working on a gig economy web application. I am one of the owners of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magora?

We needed to perform a requirements analysis for our web application.

SOLUTION

What was the scope of their involvement?

We have worked with Magora on a flat-rate project. The project consisted almost entirely of consultation. Magora was responsible for creating a technical document and scope-of-work for our platform. They handled the technical writing for the document, but there was no actual development done. I've been in touch with 4 to 5 people through the process and have one main contact.

How did you come to work with Magora?

I found Magora on Upwork. I went through a due-diligence process on Google in order to find out if they were a legitimate company.

How much have you invested with Magora?

The cost of Magora's services has been around $11,000.

What is the status of this engagement?

We started working with Magora in July 2016 and the project was finished by mid-September. The project lasted for 3 to 4 months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The project was successful. The final documents received from Magora contained fine details about developing the web application and was completed just as agreed. Because it wasn't technically a development project, it may be hard to quantify deliverables.

How did Magora perform from a project management standpoint?

Magora has maintained constant, great communication. Their team is not US-based, but English was not a problem at all.

What did you find most impressive about Magora?

Magora has a large team and the flexibility of the core management team was excellent. Each person had a different skillset, which was very useful. If someone lacked certain knowledge, I'd have a meeting with someone else the next day.

Are there any areas Magora could improve?

The constant back and forth was perfect and I've had no problems with our workflow.

What tips or recommendations could you share that might increase the likelihood of success with Magora?

I maintained daily communication with Magora. I would advise clients to be prepared for the same approach and make the most of the experience. If I hadn't done this, the project would have drawn out. Magora had constant questions for me on a daily basis. If I didn't get back to them quickly, I'd end up stalling the project.

BACKGROUND

Introduce your business and what you do there.

We make fully autonomous lighting control, which uses distributed intelligence to allow a Sensor Node in each light fitting to make lighting decisions. Our Sensor Nodes collect rich data from a variety of environmental sensors, which may be sent to the cloud for analytics purposes. I am the Software Director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magora Systems?

We engaged Magora Systems on a few different projects, with the initial one being the continuation of the development of our iOS and Android apps. Whilst we had existing apps, there were a number of requests for new features and we weren't happy continuing to work with our existing local developers, mostly because the quality of work did not justify the cost. Hiring app developers was prohibitive due to time constraints and the concern that we may not have enough work to justify a full-time position.

SOLUTION

What was the scope of their involvement?

It's an ongoing project for which they provided design and programming on iOS and Android. In other projects, they have also provided web development (HTML, JS, Angular) and illustration.

How did you come to work with Magora Systems?

We put out a Job ad on Elance (now Upwork) and reviewed each of the 100+ applications that we received. Out of those, we shortlisted 6 for a call, from which we then selected two that we both gave an identical task to. Magora Systems came back with higher quality work at a much lower price (due to the developer working extremely fast).

How much have you invested with Magora Systems?

Across all projects, we would have spent around $100,000 with Magora Sytems.

What is the status of this engagement?

We first engaged Magora Systems in April 2015 and have worked with them on usually at least two projects at a time since. The app development is still ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We have been very satisfied with the work that has been completed by Magora. Since working with them, we have released 10 updates to our iOS app and a roughly similar amount for our Android app. These include complex features that require an understanding of deep technical details of our lighting control.

The results on other projects were also excellent.

What did you find most impressive about Magora Systems?

An aspect of Magora Systems that stands out, in particular, compared to other off-shore options that we have talked to, is that everyone from the account managers to the developers is very personable, which makes them a pleasure to work with. At every point, we feel that we are dealing with someone who takes pride in their work and is focused on delivering the best quality outcome.

Also, as I mentioned earlier, they tend to work very fast, probably because they hired good developers. This translates into cost savings and faster time to market.

Are there any areas Magora Systems could improve?

The only piece of feedback that I have raised with them is that we have had a couple of changes in project managers, and to a lesser extent developers, which meant that I had to manage more closely than I would have liked. That said, since the nature of the app development was sporadic, I fully understand that they cannot dedicate someone to it full time.

We have not worked with any other contractors that did better than Magora Systems in this respect and I am confident that if we engaged them for a longer continuous time, things would have been different.

BACKGROUND

Introduce your business and what you do there.

We work as a contractor in the eyewear industry, creating applications for various companies. Our biggest product is a Salesforce automation tool, and we also provide web applications tailored to the needs of our customers. I am a software developer for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magora Systems?

We needed to create an app quickly for a new business opportunity, and not enough people in our company had extensive knowledge in that particular area. Because we're a small company, we don't have enough staff to handle big rushes. We have used Upwork for finding additional resources.

SOLUTION

What was the scope of their involvement?

Magora developed an iPad app for our company, based on an existing software for a different platform. We provided feed-back along the way for its functionalities. We received daily progress reports and replied to Magora with indications about how they should proceed.

We have used up to 3 developers from Magora's team at one point. In total, there were 5 to 6 people who worked with us over time, including a project manager, and one other person tasked with writing documentation for our app's functionalities.

How did you come to work with Magora?

We posted a job on Upwork, and Magora was one of the companies that contacted us. We looked over their experience in terms of feed-back, ratings, and proposals, and Magora seemed to be the best option.

How much have you invested with Magora Systems?

We contract Magora on an hourly basis, and their software developers are priced at $40 per hour. The total project took 3 months to complete.

What is the status of this engagement?

We started working with Magora in April 2016. Our project has been concluded. If there is a business need to continue the project, we may contact Magora again, also depending on whether or not we'll try to handle the development in-house.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I was impressed with the quality of the code produced by Magora. We've done some iOS work in the past, but no one in our group considers themselves an expert on the platform. What I saw from Magora was more impressive than what we would have been able to produce in-house, within our timeframe.

We don't plan on releasing our app on the app store; it's meant to be used internally by a potential client who wanted to use our programs through an iPad.

How did Magora perform from a project management standpoint?

We didn't have a hard number in terms of budget estimates, but, based on the number of hours put in by Magora's team; I'm satisfied with the amount of work done. Our project managers were very responsive to my needs, and always asked what they could be doing better. At one point, I mentioned a new tool which we wanted to use, and Magora introduced it into the process. Towards the end of the project, we started using Trello as a task management tool, allowing us to move items around and prioritize them.

What did you find most impressive about Magora Systems?

There isn't anything in particular that stands out. I was overall satisfied with Magora's work. They delivered exactly what we wanted.

Are there any areas Magora Systems could improve?

One of our contracts with Magora was for a QA [quality assurance] engineer. As far as I can tell, Magora performed QA through the developers themselves and handed it to me for approval. I ended up doing the QA as well. We weren't delivering the app to a client, so I didn't mind that very much, but it would have been nice if I hadn't had to do it myself.

We initially had a deadline of July 1st and allowed Magora to add additional developers if they needed to speed the work along. By mid-June, I started to feel that we did need additional developers to hit the deadline, but Magora only added more resources by late-June. I did feel that we had an aggressive schedule, but it would have been possible to hit with multiple people working on it. Unfortunately, it didn't happen, and the project was completed at the beginning of August.

When we started our project, Magora proposed writing a document which would work as a functional spec for how the application was supposed to work and be used as a reference going forward, whenever new contractors would be introduced to the project. Magora started working on it early in the project, and abandoned it after a few weeks. I didn't care too much about it, and it didn't seem completely necessary, but I still hoped that it would be finished.

What tips or recommendations could you share that might increase the likelihood of success with Magora Systems?

I feel that we would have gotten more work done if I'd told Magora earlier to assign more resources to the project. I advise any clients not to be afraid of asking for more out of the developer.

BACKGROUND

My company is a startup. I am an owner and responsible for creating new ideas and strategic decision making, as well as for the communication with investors.

OPPORTUNITY / CHALLENGE

My project was based on the idea to create a social network for proactive people. I wanted to make it easy for me and my friends to find events of interest according to geolocation. I also wanted the network to be useful to the sponsors of the events. That is why I decided to build a platform that would incorporate all these features.

SOLUTION

The app was finally created as a social network for sharing content and collaboration with followers. It includes the following features:

• Announcing and advertising events (like a digital billboard).
• Searching for nearby users with geolocation.
• Communicating with other users through a built-in messenger.

Instead of simply implementing the ideas I approached them with, the guys developed them into a full-fledged functional product. I was keeping track of the workflow with great interest. They operated with constant self-awareness, good task control, excellent management, and a high level of professionalism. I think that they are a perfect example of an awesome team to work with startups. They develop the project while I think of how to make money out of it. That is exactly the kind of team Magora is.

The app is already on the Appstore and Google Play, we are currently marketing the platform.

RESULTS & FEEDBACK

Magora Systems picked up my idea straight away. A well-coordinated team of ten people worked hard and efficiently, dedicating themselves to my project fully and completely. Over the course of eight months, not only did they build the app, but they also shared with me their knowledge and experience in IT development.

We have 10,000 users already combined on both platforms in 2.5 months. I am very satisfied because of the business results. They were willing to partner with me to save me money.

They grasped and understood my idea better than any other agency. They are very open and realistic about expectations. I trust Magora because they are reliable, responsive, and honest. On the other hand, I would like to mention that if it is your first time in the IT industry, you’d better start with simple plans and mockups.

BACKGROUND

Please describe your organization.

I'm the cofounder of a healthcare technology app that is focused on finding the true cost of healthcare. We do that with a ground up methodology that links physicians' and patients' time with the individual supplies used.

What is your position?

I'm a cofounder of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Magora Systems?

We needed to build our application. Finding the true cost of healthcare is simple from an arithmetic standpoint. It's just the number of minutes spent on a patient multiplied by the cost of the physician and the other employees. However, with certain diagnoses, it can get very complicated because there can be thousands of interactions between the patient and the physician. We needed an easy-to-use, intuitive app that could organize all of this information and spit out the true cost at the end.

SOLUTION

Please describe the scope of their involvement in detail.

I delivered a Balsamiq mockup to Magora of what I was imagining the app would look like. As they were building out the app, they had many questions about the specific functionalities and how they would integrate with the technology that they recommended. Once they built out the app, they took on the design work, which included the skinning of the app, the colors, the background images, and the icons. The end result is a web app that you can use with your physicians to find out the true cost of healthcare.

How did you come to work with Magora Systems?

I submitted a request for a developer on Upwork, and Magora was an applicant. They appeared to be the best, so I selected them.

Could you provide a sense of the size of this initiative in financial terms?

We spent approximately $15,000.

What is the status of this engagement?

Our partnership began in October 2015, and the first iteration wrapped up in December 2015. We started the second iteration in February of this year [2016] and are just now finishing that up [June 2016].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Although we haven't launched yet, we've been happy with app thus far. The functionality has been really good.

How did Magora Systems perform from a project management standpoint?

They were helpful and informative, delivering updates and time estimations almost daily. If I ever had a question, they were always available through Skype or email. Their estimation for hours required was a little low, but not too far off. I typically double whatever estimation a developer gives me, and they were only 1.25 times over, which is much better than I've experienced with developers both onshore and offshore.

What distinguishes Magora Systems from other providers?

Since they're an agency, it's easy to see that they're much more interested in maintaining a long-term relationship. Some individual developers that I've hired are more like a one-trick pony – they try to turn in a broken product as soon as possible so they can move on to their next project. Magora Systems is much more invested in the relationship as a whole and making sure you're happy. They ask about the future constantly, what features you want, and what your long-term goals are. They're very different from anyone else I've worked with.

Is there anything Magora Systems could have improved or done differently?

I don't have any huge feedback for them. Honestly, they did everything I asked for pretty much perfectly.

BACKGROUND

I am the cofounder and CEO of Jurni Inc. We currently have five employees and are located in San Ramon, California. Our target demographic is 18-to-45-year-old lifestyle-driven users, such as fashionistas, cooks, health advocates, fitness gurus, makeup artists, entrepreneurs, pregnant mothers, and so on. Specifically, it is for those who are users of Pinterest, Reddit, and YouTube. 

OPPORTUNITY / CHALLENGE

There are several fundamental problems with the content on social media. It is surface level, inauthentic, saturated, and emotionless. The content that is produced is a reflection of who we want to be, not who we are. 

SOLUTION

Jurni is a video-journaling platform focused on emotions and experiences. With Jurni, users can record a 45-second Jurni and associate an emotion and topic to that experience so that the user can connect visually to other people in the world going through similar emotions and experiences. Jurni is topical, authentic, emotional, and focused.

I initially discovered Magora via Elance and have been very satisfied since. We vetted several companies once we got on Elance, but were especially comfortable with Magora because of the ease of communication and the level of expertise.

We designed the app in-house and went to Magora for all of front-end development items. It took us approximately six months to complete the app with Magora. 

RESULTS & FEEDBACK

Although the work with Magora was great, we did have to do much of project management. This is the case with most outsourcing. Luckily, with Magora, it wasn't that bad. Magora covered the agreed scope of the project and contributed toward the successful launch we had. After launching, we accumulated several thousand users within the first couple of months. We are continuing front-end development with Magora as they have been able to hit all of our goals. One aspect I would pay attention to is QA [quality assurance] testing as it may not be the best at times. Make sure to stay on top of the QA process to ensure quality work.

BACKGROUND

Please describe your organization.

We are in the travel and tourism sector. We have an internal operations department. We have a fleet of luxury cars. We have contracts with several large embassies in the United Kingdom where we provide cars for their VIPs.

What is your position?

I am the technical operations manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Magora Systems?

Our goal was to improve internal operations with a new management system for the core team. We have a relatively small team in the office. We have many cars and many drivers on the road, however.

To streamline the operational side, we needed a system to help us manage the vehicles, know where they are, and be able to respond to jobs more efficiently. We're also working with maps and Google as well on different parts of the system to help facilitate GPS and picking up clients.

SOLUTION

Please describe the scope of their involvement in detail.

We're not completely finished. Hopefully in the next month, we should be launching the system. We're doing many tests at the moment. The reality is because of the way the system operates, they can't do many tests on their side. It has to be done in the U.K. because our cars are here.

We have trackers in our cars. There has been a disconnect with certain parts of the testing. Our team must do the testing in the U.K., which has caused project delays. Magora Systems cannot handle the testing. They've been very good with their part of the engagement. We haven't required support yet for the system. We were involved heavily with the system from the beginning. We're completely aware of how it operates.

How did you come to work with Magora Systems?

I like working with Russian firms. I've heard many good things about companies from that area. There were a few companies through Elance that we spoke to. Magora Systems seemed a little more professional. That's something we were looking for.

Could you provide a sense of the size of this initiative in financial terms?

It was from $200,000 to $1 million.

What is the status of this engagement?

It's ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We are satisfied. You can tell the scope is quite large. It's a very complicated system. They've been very good. In any development, there's issues, but it's how you resolve those issues. They were very professional and all the issues have been resolved. We're very happy with Magora Systems. I cannot share any metrics now because it's all internal statistics.

How did Magora Systems perform from a project management standpoint?

The project is delayed, but that's not Magora's fault. They have managed their portion well.

What distinguishes Magora Systems from other providers?

They're very professional [when it comes] to getting the work done. That's the most important thing.

Is there anything Magora Systems could have improved or done differently?

I think their costs are high and that could improve. They could possibly lower prices. Beyond that, everything's great.

BACKGROUND

Please describe your organization.

We're a startup that provides technical solutions to the hospitality industry.

What is your position?

I am technical director of the company. There are eight people in the company. We aggregate data inside the food service vertical. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Magora Systems?

We have two direct developers and then for some of the work that we had, which was slightly larger than what we could handle in house, we were looking for an external contractor.

SOLUTION

Please describe the scope of their involvement in detail.

It was for staff augmentation development services. We had them assign us a PHP developer and then a CSS [cascading sheets style] and hybrid CSS JavaScript developer. The actual tools that they were using were up to them in terms of the developing environment, but we controlled everything through agile methods.

We set up a two-week work period. We assigned issues to our own local developers and then created workflows for each of the developers and assigned issues directly. All of the work we were doing was reasonably straightforward and much of it was query on queries on PHP or to create widgets or similar things. 

We did have them do a number of integrations with some third-party software. They were a bunch of other APIs [application programming interfaces] that they connected through where they had to read the API documentation and follow the instructions. 

Nothing was particularly complicated. We outlined the issues and advanced after making sure that they were entirely comfortable with what they were doing. Whenever we were happy with their work, they would just repeat the process. 

Initially, we had them do a number of issues that were predominantly development of a larger module. Within that, they understood our system and knew it slightly better than our own developers did. After they had written a number of sizable issues, we did go back and have a number of iterations within that. I guess you could say that was ongoing support. It wasn't the type of thing that required special skill. Magora's work was just to save our own developers time.

How did you come to work with Magora Systems?

Through a number of different projects, I've come across customers through Elance. I had used another firm in Russia near where they are. Whenever I came to additional jobs that we were doing, we decided instead of going to the original firm, we'd put it out to the open market and see what bids we get. 

We initially selected one of the Indian contractors and, within 48 hours, we realized it was a terrible mistake because of the language issue. We went back to the Russian developer I was working with, but they didn't have the availability when we needed it. 

We came across Magora through Elance and appointed them for a contract for around –six to nine months and totaled $30,000. Magora was our third choice, but it turned out to be a lucky find. We tested them on a couple of issues up front to make sure they were good enough and understood the requirements clearly. Then, we just started assigning them more and more.

Could you provide a sense of the size of this initiative in financial terms?

It's between $30,000 and $35,000 total. We have worked together for around a year.

What is the status of this engagement?

The work is ongoing and growing is size and cost.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I can't give you stats off the top of my head. I'd guess there's 10,000 lines of code. In terms of number of hours, I would guess it was around 1,000 hours. They're great, which is the reason I always go back to Magora Systems.

I think one thing we learned is providing the person that is writing up the issue for the developer to complete specs in such a way that's clear. There were one or two issues where one of our developers had written up an issue and put it across to them, and they had to come back a number of times to clarify just because of the language aspect of things. 

How did Magora Systems perform from a project management standpoint?

They are great at managing their group.

What distinguishes Magora Systems from other providers?

They're fairly generic capable developers. They do offer a product management service I understand, which can hand hold you through a particular project. We didn't need that. Their PHP developer was very strong for us. He was incredibly quick for the quality of work that he produced. I would say PHP and SQL [structured query language] are right up there for them much more so than any of the other contractors and considerably better than some of our local developers that we pay more for. I don't think they're spectacular on the front end, but for what we needed, they were perfect.

Is there anything Magora Systems could have improved or done differently?

Availability was one of the issues we had. They seemed to be busy at times so we had to be sure to give them sufficient notice as in when you needed the issues completed. They're probably slightly pricey compared to some of the other contractors on Elance. You get what you pay for. I think our rate was $30 or $31 an hour. 

Unlike many other teams, their communication is great. Whenever you have a question, you will have either your project manager or their relevant developer come back to you even outside of their business hours. 

They're happy to make sure that you're satisfied. I was pleasantly surprised about that. I haven't had that with contractors before. They've been slow to return if they've got other things on. They tend to jump where the money was.

In our case, whenever we had very sizable amounts of work, they were very responsive, and we'd expected that when we tapered off the number of work for a month or two, they wouldn't be quite so responsive. Even for very simple work, they were on it in no time at all.

BACKGROUND

Please describe your organization.

[We are] an advertising technology company primarily focused on the ad exchange business and content marketing. We build and maintain software that allows us to traffic ads across the Internet. We have relationship with SSPs [supply-side platforms] and DSPs [demand-side platforms] that have advertising and have inventory of where they want the advertising to run. We generate revenue by managing these platforms and earning advertising dollars for everything that runs through our platforms.

What is your role and responsibilities?

I'm a product manager. I'm working on the content marketing platform business. That's primarily focused on helping brands and advertisers create content that resonates with their audience and then promoting this content so that it gets maximum reach, engagement, viewability, and readability on the content so that the users get warm fuzzy feelings about the brands and consider our partners when purchasing decisions come up.

SOLUTION

Please describe the scope of their work.

They ran the site, maintained it, updated code, and changed it to what we wanted it to be. They administer our servers that the site sits on. They do project management for the work we're doing. Magora does project management, technical development, keyway testing, and operations.

What was your process for selecting Magora Systems with which to work?

Our CTO had looked at a number of outsourced development companies. He looked at their site and some of the case studies. We talked to them and the price was right, capabilities to meet worked out. We liked the work that we saw them do on other projects. They had the Java skill set that we needed to do our work.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

It was from $50,000 to $200,000.

When was the work completed?

It's ongoing work. We're going to stabilize what we have, and then we're going to ask them to refine it and get it leaner. Our code has been old and antiquated in some ways. We've been working them for five months.

RESULTS & FEEDBACK

Do you have any stats or metrics to track improvement from the project?

We've had some various spikes due to house ads that we run. They've helped us increase server and management of that stuff. We're happy with the support they gave us for that. Overall, the improvements that we've been doing with them is more like improvements to the workflow and process of how people use the site. That can't really be quantified. They have executed on the functionality that we wanted.

Are you satisfied with their performance?

I am satisfied with the results of their work. They've been very open and communicative as far as what it takes to get things done, why things may not work the way we want it to. 

Is there anything unique or special about Magora that really makes them stand out compared to other business partners?

They have good commitment. They've done work when we've had priority zero issues. They've been available via Skype, via text. They've been very communicative. That's very helpful for us. 

There have been times that they've taken a look at what we're doing, and they've come up with their own suggestions and improvements to help facilitate our goals. They'll share insights and you get the benefit of their experience.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

There have been hiccups and issues on certain things, but I think it's been more of a result of the fact that the old code that existed was written by a developer who is no longer available to us. So, we didn't have good documentation. There needed to be learning done by the tech team on code that was not documented. So, that presents certain challenges.

That's why we're going to have them update the code to something much better once we're in a stable place. When we were first starting the relationship, and we were going through the contract negotiation, they had some various concessions that they wanted.

They wanted some amount of money up front for work we were going to have them do later. They had been burned by people in the past so that made them leery. That process just took longer. Maybe that could be improved or they could have insurance behind them to help with that.

BACKGROUND

Please describe your organization.

[Our product is] basically an app to help people find over-the-counter products based on their symptoms and age. I'm a pharmacist and I came up with the idea.

What is your role and responsibilities?

I'm the owner and founder.

OPPORTUNITY / CHALLENGE

What was your goal for working with Magora Systems?

I needed a mobile app developer to take my designs and create a functional product.

SOLUTION

Please describe the scope of their work.

They're developing and writing the code, and then I do everything else. It's just for iOS now.

What was your process for selecting Magora Systems with which to work?

I went on oDesk.com, and I submitted the project about two years ago. I had a bunch of applicants. I saw that Magora's apps were better than other people that I chose as finalists.

They had less glitches. The apps that they developed looked nicer than others. They have good communication skills, and they speak English well. 

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

It was from $20,000 to $25,000.

When was the work completed?

The main project is done. If I have updates or upgrades, I'll go to them to fix it.

RESULTS & FEEDBACK

I didn't have any money left for marketing after I built the app. I did very minimal marketing. I was able to get more than 500 downloads. It came out in September 2014. I've only been able to get personal feedback, but nothing from strangers. They tell me what I could make better.

Are you satisfied with their performance?

I don't know about their graphics team because I created all the graphics myself. My mom looked into their code because she's a software engineer, and she said it looked very clean. She was happy with their skills as well. Their coding is very good. 

If you have a contract with them and they sign it, then they will be doing work according to the contract in a timely manner to make sure the product is done in time. If there is no contract, then it's open and, hopefully, you get it done whenever you need it to be done, but the project can take longer.

Is there anything unique or special about Magora Systems that really makes them stand out compared to other business partners?

I've only worked with them and not other teams, but their English is very well spoken. They're eager to finish a project according to time frames. They provide a reasonable quote. They're nice in general as people. 

What advice would you give to future clients of theirs?

I would recommend negotiating a contract before starting the project to ensure timely delivery and reasonable expectations.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

In the beginning, I had trouble getting a response. They didn't tell me if someone was on vacation or sick leave. They did improve drastically on that measure.