LogicRays Technologies Pvt. Ltd.

BACKGROUND

Please describe your company and position.

I am the Director of Enjaz Contracting Company Ltd

Describe what your company does in a single sentence.

Enjaz Contracting Company Ltd provides comprehensive construction and renovation services across the UK, offering everything from building and remodeling to painting, plumbing, and interior finishing with a customer-first approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LogicRays Technologies Pvt. Ltd. to accomplish?

• We hired LogicRays Technologies Pvt. Ltd. to build a Spotify-style audio streaming platform that would support our new digital customer engagement initiative.

SOLUTION

How did you find LogicRays Technologies Pvt. Ltd.?

Clutch Site

Why did you select LogicRays Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LogicRays Technologies Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LogicRays handled the complete development of the Spotify-style streaming platform from concept to launch. Their deliverables included a modern audio player with playlist and discovery features, user login and profiles, a dashboard to manage tracks, analytics for listener activity, secure backend architecture, mobile-responsive UI/UX, and full integration with our internal systems. They also provided testing, deployment, and ongoing support to ensure smooth performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the Spotify-style streaming platform, we saw strong user adoption, longer session times, and consistent engagement with the audio content. The system ran smoothly without performance issues, and the positive feedback we received from users and internal teams confirmed the project’s success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LogicRays demonstrated excellent project management throughout the development process. They maintained clear communication, set realistic milestones, and delivered all items on time without compromising quality. Whenever we had questions or requested changes, their team responded quickly and effectively, ensuring our needs were fully understood and incorporated. The entire process was smooth, organized, and highly collaborative.

What was your primary form of communication with LogicRays Technologies Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about LogicRays was their ability to take a concept outside our core construction business and turn it into a polished, user-friendly digital platform. Their technical expertise, creativity, and proactive problem-solving stood out, and they consistently added thoughtful recommendations that improved the final product.

Are there any areas for improvement or something LogicRays Technologies Pvt. Ltd. could have done differently?

There is nothing to note the project was executed flawlessly. LogicRays delivered high-quality results on time while maintaining excellent communication and support throughout, exceeding our expectations at every stage.

BACKGROUND

Please describe your company and position.

I am the CEO of AVTR

Describe what your company does in a single sentence.

AVTR, or Andrew Vinell Tax Recruitment Ltd, is a boutique recruitment consultancy that specializes in the Tax, Tech, and Legal sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LogicRays Technologies Pvt. Ltd. to accomplish?

• As a financial services firm, we needed a more efficient system to manage client data, automate workflows, track sales pipelines, and improve reporting for compliance and decision-making.
• We hired LogicRays Technologies Pvt. Ltd. to implement and tailor Microsoft Dynamics 365 to streamline our CRM operations and integrate it with other internal systems.

SOLUTION

How did you find LogicRays Technologies Pvt. Ltd.?

Clutch Site

Why did you select LogicRays Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LogicRays Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the full implementation and customization of Microsoft Dynamics 365. LogicRays handled requirements analysis, system configuration, custom module development (particularly for finance and client relationship tracking), third party integration (with accounting tools and email platforms), dashboard creation, and user training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a 40% reduction in manual data entry and a 30% increase in CRM usage across teams within the first two months. Lead to client conversion time dropped significantly, and we were able to generate regulatory reports 3x faster. Customer satisfaction improved due to quicker response times and better visibility into client interactions. The system also helped us identify cross-selling opportunities more effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was professional and well structured. LogicRays used agile methodology and broke the work into clear sprints with regular updates. They met every deadline, adapted quickly to changes, and were highly responsive to feedback and urgent queries. Their communication was excellent, and we always felt like our priorities were understood and acted upon promptly.

What was your primary form of communication with LogicRays Technologies Pvt. Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their strong knowledge of Microsoft Dynamics 365 and how quickly they grasped the specific needs of the financial services industry. They didn’t just implement features; they offered suggestions to optimize our processes. Their ability to balance technical execution with business insight made them more than just a vendor they were a real strategic partner.

Are there any areas for improvement or something LogicRays Technologies Pvt. Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Director of Sanoflow

Describe what your company does in a single sentence.

At the forefront of e-commerce advancement, Sanoflow drives the future of online business with its cutting-edge omnichannel social commerce platform. By facilitating seamless conversational journeys across various channels such as WhatsApp, live chat on websites, and popular social and messaging applications, we empower businesses to connect with their customers like never before. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LogicRays Technologies Pvt. Ltd. to accomplish?

We brought on LogicRays Technologies Pvt. Ltd. with the goal of implementing and customizing Microsoft Dynamics 365 to improve our customer relationship management system. Our primary objective was to align the platform with our existing sales and service workflows, making our CRM processes more efficient and tailored to our operational needs.

SOLUTION

How did you find LogicRays Technologies Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select LogicRays Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LogicRays Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LogicRays Technologies Pvt. Ltd. was responsible for the full implementation of Microsoft Dynamics 365. Their scope of work included configuring the CRM modules, automating workflows, customizing lead management features, and integrating the platform with our existing tools and systems. 
They also managed data import and export processes, created role-based user access, and provided ongoing technical support after the launch. A major deliverable was a fully customized and functional Dynamics 365 environment that was tailored to fit our specific business operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the implementation, we saw clear and measurable improvements. The CRM system became significantly more intuitive for our team, making day-to-day use easier and more efficient. Client data was better organized, which improved data accuracy and accessibility. We also experienced a noticeable boost in overall productivity, a reduction in customer service response times, and smoother collaboration between our sales and support teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What stood out most in terms of project management was LogicRays Technologies Pvt. Ltd.’s strong communication and agile workflow. They consistently delivered tasks on schedule and were highly responsive to any questions or change requests we had. Their flexibility allowed us to adapt as the project evolved, while still meeting key milestones and maintaining momentum throughout the engagement.

What was your primary form of communication with LogicRays Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about LogicRays Technologies Pvt. Ltd. was their deep technical expertise and unwavering commitment to customer satisfaction. They had a clear ability to understand our specific needs and translate them into effective, tailored solutions. Their consistently positive, solution-oriented attitude throughout the project truly set them apart from others we've worked with.

Are there any areas for improvement or something LogicRays Technologies Pvt. Ltd. could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the Founding Director of Impact Seed

Describe what your company does in a single sentence.

Founded in 2015, Perth based Impact Seed is vision is to catalyse systems-change across finance, business and entrepreneurship by integrating social, cultural and environmental impact as key outcomes alongside financial metric for organisations, and to support ventures and investment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LogicRays Technologies Pvt. Ltd. to accomplish?

• Our specific goals included creating a seamless, user-friendly platform with real-time chat functionality, robust data security, and a scalable backend to handle high traffic volumes.
• We also aimed for a clean, intuitive UI/UX that catered to our target audience's preferences.

SOLUTION

How did you find LogicRays Technologies Pvt. Ltd.?

• Online Search
• Referral

Why did you select LogicRays Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Referred to me

How many teammates from LogicRays Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LogicRays Technologies handled the end-to-end development of the application, encompassing all stages of the project. They built a scalable and secure backend using Node.js and Express, with MongoDB serving as the database. On the frontend, they designed and implemented an interactive and responsive user interface using React. To enhance functionality, they integrated real-time features such as live chat and notifications through WebSocket. The project also included comprehensive quality assurance to ensure bug-free performance, followed by deployment on cloud servers for optimal efficiency. Post-launch, they provided support to address initial issues and offered guidance on scaling the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project exceeded our expectations in every way. The app demonstrated exceptional performance and stability, even under high traffic loads, surpassing our initial benchmarks. User engagement metrics saw a significant boost, with noticeable increases in session duration and retention rates. Additionally, the real-time chat and notification system functioned flawlessly, which was crucial to the app's success. We were also able to launch the app on schedule, achieving an impressive milestone of over 50,000 active users within the first three months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LogicRays Technologies consistently delivered items on time and were highly responsive to our needs. Weekly update meetings kept us in the loop, and they were quick to implement any requested changes. Their ability to adapt to our evolving requirements without compromising on timelines was commendable.

What was your primary form of communication with LogicRays Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just follow our instructions they offered valuable suggestions to improve the app’s functionality and user experience. Their deep understanding of the MERN stack and commitment to quality made them a standout partner.

Are there any areas for improvement or something LogicRays Technologies Pvt. Ltd. could have done differently?

While the overall experience was fantastic, there is always room for improvement. The onboarding phase could have been slightly quicker, as it took some time to align on initial project requirements. However, once we got started, everything progressed smoothly.

BACKGROUND

Please describe your company and position.

I am the CEO of Mogul Games, Inc.

Describe what your company does in a single sentence.

We are Mogul Games a new player in Miami's tech industry and the home of “Coin Splash: The Slots Game”, a free-to-play mobile game for iOS & Android.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LogicRays Technologies Pvt. Ltd. to accomplish?

• We hired LogicRays Technologies to develop a cutting-edge mobile gaming platform that could integrate seamlessly with our existing game ecosystem.
• Our objective was to create a robust, visually stunning, and user-friendly mobile application that catered to both casual and hardcore gamers, while also ensuring high performance and scalability.

SOLUTION

How did you find LogicRays Technologies Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select LogicRays Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from LogicRays Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included the complete development of our mobile gaming application from concept to deployment. Key deliverables were: Designing an intuitive and engaging user interface, Implementing complex gaming mechanics and real-time multiplayer features, Integrating a payment gateway for in-app purchases, Developing an advanced backend for analytics, leaderboards, and user management, Post-launch support and maintenance.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project exceeded our expectations. The mobile gaming app gained 100,000 downloads within the first month of launch and maintained a high user retention rate of 85% over three months. Additionally, the app received a 4.8-star rating on the app store, with users praising its smooth performance and engaging gameplay. Revenue from in-app purchases also increased by 35% compared to projections.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LogicRays Technologies demonstrated exceptional project management throughout the development process. They adhered strictly to deadlines, provided weekly progress updates, and maintained open and transparent communication. They were always responsive to our feedback and requests, often going the extra mile to address even the smallest details.

What was your primary form of communication with LogicRays Technologies Pvt. Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine technical expertise with a deep understanding of the gaming industry stood out. They were not just service providers but partners who genuinely cared about the success of our project. Their team’s creativity, problem-solving skills, and commitment to excellence were truly impressive.

Are there any areas for improvement or something LogicRays Technologies Pvt. Ltd. could have done differently?

While the overall experience was outstanding, one area for improvement could be to allocate more time during the initial phases for in-depth brainstorming and idea exchange. While they delivered exactly what we needed, additional discussions early on might have uncovered even more innovative features.

BACKGROUND

Please describe your company and position.

I am the Scala developer of YOLT

Describe what your company does in a single sentence.

It's a financial technology platform designed to help individuals manage their money more effectively. It primarily serves as a money management app that aggregates data from multiple bank accounts, credit cards, and financial services into a single dashboard.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LogicRays Technologies Pvt. Ltd. to accomplish?

• We engaged LogicRays Technologies to enhance our Salesforce CRM system for our financial services company.
• Our primary goals were to streamline customer relationship management, automate workflows, and create custom dashboards for detailed financial reporting.

SOLUTION

How did you find LogicRays Technologies Pvt. Ltd.?

• Online Search
• Clutch Site

Why did you select LogicRays Technologies Pvt. Ltd. over others?

• Pricing fit our budget
• Good value for cost

How many teammates from LogicRays Technologies Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a comprehensive overhaul of our Salesforce platform. They designed and implemented custom workflows tailored to our specific financial processes, built advanced dashboards for real-time data visualization, and developed automated reporting tools to eliminate manual processes. Additionally, they integrated Salesforce with our accounting software and other third-party tools. Key deliverables included: Fully customized Salesforce CRM setup, Automated client onboarding and workflow processes, Integration of Salesforce with our accounting software , Training sessions for our team to ensure smooth adoption 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were significant. We observed a 30% reduction in manual administrative tasks, which freed up our team to focus on client engagement. Our reporting time decreased by 40%, and customer satisfaction scores improved by 25%, thanks to faster response times and streamlined communication.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LogicRays Technologies demonstrated excellent project management throughout the engagement. They adhered to the agreed timelines and maintained clear and transparent communication. Their team was responsive to our queries, often going above and beyond to address last-minute changes and adjustments.  

What was your primary form of communication with LogicRays Technologies Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep understanding of the financial industry and their ability to provide tailored solutions that aligned with our business goals. Their proactive approach to problem-solving and commitment to delivering quality work stood out.  

Are there any areas for improvement or something LogicRays Technologies Pvt. Ltd. could have done differently?

As for areas of improvement, we believe their initial documentation could have been slightly more detailed to help non-technical stakeholders understand the project phases better. However, their willingness to clarify and walk us through each step mitigated this concern.  

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of CycleHouse Services. We’re a startup company based in the Philippines. We’ve created a mobile app for food and parcel delivery.

CycleHouse Philippines is actually a franchising company that deals with motors, motorbikes, and bicycles. We franchise motor parts and services all over the Philippines, and CycleHouse Services is our new venture into IT.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

We needed to create the mobile app and backend for the system. We initially partnered with another software company in the Philippines. Unfortunately, they pulled out due to the COVID-19 pandemic.

SOLUTION

What was the scope of their involvement?

LogicRays Technologies Pvt. Ltd. created our mobile app for iOS and Android. They also took care of the front- and backend development of the admin panel and food merchant section. We initially contacted LogicRays Technologies Pvt. Ltd. to continue the development work. We already had a wireframe and design, so the project was already a quarter finished.

The application allowed users to order food or parcel for delivery to any location. LogicRays Technologies Pvt. Ltd. developed two mobile apps: the first one was the user app, and the second one was the rider app. The rider app allowed riders to accept bookings from customers. For the backend, we had the admin and food merchant websites where the food merchants could upload and manage the orders and everything else in their shop.

Overall, LogicRays Technologies Pvt. Ltd. focused on development and maintenance. They also helped us transfer to AWS.

What is the team composition?

We had four developers but were only in direct contact with the project manager and lead software developer. Additionally, a teammate was in charge of billing.

How did you come to work with LogicRays Technologies Pvt. Ltd.?

We searched online for a company to develop the app at a low cost because we were just a startup. LogicRays Technologies Pvt. Ltd. popped up on our Google search, so we made some inquiries and asked for referrals. We also interviewed some of their previous clients, and they gave some nice reviews. Ultimately, we decided to work with them.

How much have you invested with them?

We spent around $60,000–$70,000 in the first phase.

What is the status of this engagement?

We started working together in March 2022, and they completed the project's first phase in January 2023. We’re planning to add more services to the app and maintain the server in the future, so we’ll be using them again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They were surprisingly fast regarding development. We had some bugs, but we were impressed overall with how quickly they delivered. Our timeline was short thanks to them.

Moreover, we were satisfied because the team immediately fixed the bugs we discovered. The application isn’t live yet, but we plan to launch it by April or May if the vulnerability assessment and penetration testing process goes well.

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

We used Slack, Trello, and Google Drive for project management.

What did you find most impressive about them?

LogicRays Technologies Pvt. Ltd. was very professional, and their development speed was amazing. They were fast at interpreting and turning our ideas into reality.

Are there any areas they could improve?

We had a bit of a language barrier. Sometimes we didn’t understand the project manager, but we can’t fault them for that. Overall, we were very satisfied with their service.

Do you have any advice for potential customers?

I suggest having a clear view of what you want to develop.

BACKGROUND

Introduce your business and what you do there.

I’m an IT Project Manager for Printvision; we’re a printing company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

We engaged them to create a website and application for us. 

SOLUTION

What was the scope of their involvement?

LogicRays Technologies Pvt. Ltd. has provided us with web and app development services. We typically supply the designs and requirements, and they handle the development tasks. The team has used Magento to develop a website and application for iOS and Android based on our designs. They’ve also performed ad-hoc tasks to expand the functionalities of another application we built.

What is the team composition?

We work with a frontend developer, two backend developers, and a project manager. 

How did you come to work with LogicRays Technologies Pvt. Ltd.?

We found them on Upwork.

How much have you invested with them?

We’ve spent $45,000.

What is the status of this engagement?

We started working with LogicRays Technologies Pvt. Ltd. in February 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had an excellent experience with the engagement so far. LogicRays Technologies Pvt. Ltd. has delivered a functional website. Although we haven’t completed all the third-party integrations yet, we’re pleased with the work they’ve produced. Our CEO has shared the website with clients, who’ve shared positive feedback regarding the ease of use. We haven’t come across any bugs since launching the website.

We’ve also requested complex functionalities for the app they’re working on. Once we communicate the requirements, they understand what they need to do, and we can trust them to execute. They’ve helped us decrease development costs, and we’ve seen value in their services. 

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

I’ve been very happy with the partnership. LogicRays Technologies Pvt. Ltd. delivers good-quality work ahead of schedule, which is helpful. They communicate clearly and understand our business needs. They follow an agile methodology; we set timelines based on the nature of each task and meet weekly to review progress. We use Google Meet to communicate and Basecamp to manage tasks and exchange messages. 

What did you find most impressive about them?

I’m most impressed by their ability to communicate, respect deadlines, and meet our expectations. They also provide valuable development suggestions when we’re unsure which path to take. They’re a cost-effective, productive partner. 

Are there any areas they could improve?

I have nothing they could improve on. 

Do you have any advice for potential customers?

I recommend using Magento if you have an e-commerce business. If you find issues with lead duplication, engage LogicRays Technologies Pvt. Ltd.; they’ll provide good-quality development solutions. They’re top-level service providers when it comes to Magento.

BACKGROUND

Please describe your company and your position there.

I am the managing director of a German software development company with customers from the public administration. My main task is the quality assurance of the software systems

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LogicRays Technologies Pvt. Ltd., and what were your goals?

Development of an iOS application Enhancement of an existing Android application. Enhancement of an existing web application Geo development

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on https://www.codementor.io/ Deciding factors were the professional appearance, kindness and the price performance ratio

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From scratch development of an iOS application including a "Webview" and reading and writing NFC tags. Enhancement of an existing Android application. Enhancement of an existing web application (PHP, HTML, JavaScript) Geo development (OpenLayers, GeoServer, PostGIS)

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the core team, including a project manager, a designer and 1 external developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch a new iOS application which was a major achievement for us. In existing applications, they created many new features and enhanced existing features

Describe their project management style, including communication tools and timeliness.

The project management was done by ourselves and not by the vendor. The vendor managed the use of capable developers. The vendor adapts to the preferences of the customer. We used Skype, Whatsapp, Github, and Jira to communicate

What did you find most impressive or unique about this company?

We had direct access to the whole team, which made it easier to communicate our ideas.

Are there any areas for improvement or something they could have done differently?

Sometimes developers from the team were replaced. Except for that, everything was great

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of Nexgene Media & Infotech. It’s a tech startup that provides customers with design and other software customization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

I needed to outsource web application development we were doing for our customers.

SOLUTION

What was the scope of their involvement?

They built web applications using Laravel PHP framework.

What is the team composition?

I interact with Pritesh (CTO & Technical Head), but there are four people on the team that he delegates tasks to. 

How did you come to work with LogicRays Technologies Pvt. Ltd.?

I found them on a freelancer site. They responded quickly and gave a good description of what they thought I needed. 

How much have you invested with them?

We’ve spent $20,000.

What is the status of this engagement?

We began working together around February 2020 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Once we got our communication in sync, the work was delivered faster. I’m very satisfied with their work and confident in their abilities. 

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

They are available and responsive. Initially, it was a struggle to get our communication in sync but we figured it out.

What did you find most impressive about them?

They have good time management skills and understand my needs. When I presented ideas, they make suggestions for better solutions. 

Are there any areas they could improve?

I don’t have anything at this time.

Do you have any advice for potential customers?

Be patient and clearly communicate to avoid misunderstanding and delays. If you’re willing to put in the time and effort to work with them, they will be able to satisfy you.