LogicRays Technologies Pvt. Ltd.

Introduce your business and what you do there.

I’m the CTO of CycleHouse Services. We’re a startup company based in the Philippines. We’ve created a mobile app for food and parcel delivery.

CycleHouse Philippines is actually a franchising company that deals with motors, motorbikes, and bicycles. We franchise motor parts and services all over the Philippines, and CycleHouse Services is our new venture into IT.

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

We needed to create the mobile app and backend for the system. We initially partnered with another software company in the Philippines. Unfortunately, they pulled out due to the COVID-19 pandemic.

What was the scope of their involvement?

LogicRays Technologies Pvt. Ltd. created our mobile app for iOS and Android. They also took care of the front- and backend development of the admin panel and food merchant section. We initially contacted LogicRays Technologies Pvt. Ltd. to continue the development work. We already had a wireframe and design, so the project was already a quarter finished.

The application allowed users to order food or parcel for delivery to any location. LogicRays Technologies Pvt. Ltd. developed two mobile apps: the first one was the user app, and the second one was the rider app. The rider app allowed riders to accept bookings from customers. For the backend, we had the admin and food merchant websites where the food merchants could upload and manage the orders and everything else in their shop.

Overall, LogicRays Technologies Pvt. Ltd. focused on development and maintenance. They also helped us transfer to AWS.

What is the team composition?

We had four developers but were only in direct contact with the project manager and lead software developer. Additionally, a teammate was in charge of billing.

How did you come to work with LogicRays Technologies Pvt. Ltd.?

We searched online for a company to develop the app at a low cost because we were just a startup. LogicRays Technologies Pvt. Ltd. popped up on our Google search, so we made some inquiries and asked for referrals. We also interviewed some of their previous clients, and they gave some nice reviews. Ultimately, we decided to work with them.

How much have you invested with them?

We spent around $60,000–$70,000 in the first phase.

What is the status of this engagement?

We started working together in March 2022, and they completed the project's first phase in January 2023. We’re planning to add more services to the app and maintain the server in the future, so we’ll be using them again.

What evidence can you share that demonstrates the impact of the engagement? 

They were surprisingly fast regarding development. We had some bugs, but we were impressed overall with how quickly they delivered. Our timeline was short thanks to them.

Moreover, we were satisfied because the team immediately fixed the bugs we discovered. The application isn’t live yet, but we plan to launch it by April or May if the vulnerability assessment and penetration testing process goes well.

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

We used Slack, Trello, and Google Drive for project management.

What did you find most impressive about them?

LogicRays Technologies Pvt. Ltd. was very professional, and their development speed was amazing. They were fast at interpreting and turning our ideas into reality.

Are there any areas they could improve?

We had a bit of a language barrier. Sometimes we didn’t understand the project manager, but we can’t fault them for that. Overall, we were very satisfied with their service.

Do you have any advice for potential customers?

I suggest having a clear view of what you want to develop.

Introduce your business and what you do there.

I’m an IT Project Manager for Printvision; we’re a printing company. 

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

We engaged them to create a website and application for us. 

What was the scope of their involvement?

LogicRays Technologies Pvt. Ltd. has provided us with web and app development services. We typically supply the designs and requirements, and they handle the development tasks. The team has used Magento to develop a website and application for iOS and Android based on our designs. They’ve also performed ad-hoc tasks to expand the functionalities of another application we built.

What is the team composition?

We work with a frontend developer, two backend developers, and a project manager. 

How did you come to work with LogicRays Technologies Pvt. Ltd.?

We found them on Upwork.

How much have you invested with them?

We’ve spent $45,000.

What is the status of this engagement?

We started working with LogicRays Technologies Pvt. Ltd. in February 2021, and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had an excellent experience with the engagement so far. LogicRays Technologies Pvt. Ltd. has delivered a functional website. Although we haven’t completed all the third-party integrations yet, we’re pleased with the work they’ve produced. Our CEO has shared the website with clients, who’ve shared positive feedback regarding the ease of use. We haven’t come across any bugs since launching the website.

We’ve also requested complex functionalities for the app they’re working on. Once we communicate the requirements, they understand what they need to do, and we can trust them to execute. They’ve helped us decrease development costs, and we’ve seen value in their services. 

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

I’ve been very happy with the partnership. LogicRays Technologies Pvt. Ltd. delivers good-quality work ahead of schedule, which is helpful. They communicate clearly and understand our business needs. They follow an agile methodology; we set timelines based on the nature of each task and meet weekly to review progress. We use Google Meet to communicate and Basecamp to manage tasks and exchange messages. 

What did you find most impressive about them?

I’m most impressed by their ability to communicate, respect deadlines, and meet our expectations. They also provide valuable development suggestions when we’re unsure which path to take. They’re a cost-effective, productive partner. 

Are there any areas they could improve?

I have nothing they could improve on. 

Do you have any advice for potential customers?

I recommend using Magento if you have an e-commerce business. If you find issues with lead duplication, engage LogicRays Technologies Pvt. Ltd.; they’ll provide good-quality development solutions. They’re top-level service providers when it comes to Magento.

Please describe your company and your position there.

I am the managing director of a German software development company with customers from the public administration. My main task is the quality assurance of the software systems

For what projects/services did your company hire LogicRays Technologies Pvt. Ltd., and what were your goals?

Development of an iOS application Enhancement of an existing Android application. Enhancement of an existing web application Geo development

How did you select this vendor and what were the deciding factors?

We found them on https://www.codementor.io/ Deciding factors were the professional appearance, kindness and the price performance ratio

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From scratch development of an iOS application including a "Webview" and reading and writing NFC tags. Enhancement of an existing Android application. Enhancement of an existing web application (PHP, HTML, JavaScript) Geo development (OpenLayers, GeoServer, PostGIS)

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the core team, including a project manager, a designer and 1 external developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch a new iOS application which was a major achievement for us. In existing applications, they created many new features and enhanced existing features

Describe their project management style, including communication tools and timeliness.

The project management was done by ourselves and not by the vendor. The vendor managed the use of capable developers. The vendor adapts to the preferences of the customer. We used Skype, Whatsapp, Github, and Jira to communicate

What did you find most impressive or unique about this company?

We had direct access to the whole team, which made it easier to communicate our ideas.

Are there any areas for improvement or something they could have done differently?

Sometimes developers from the team were replaced. Except for that, everything was great

Introduce your business and what you do there.

I’m the founder & CEO of Nexgene Media & Infotech. It’s a tech startup that provides customers with design and other software customization.

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

I needed to outsource web application development we were doing for our customers.

What was the scope of their involvement?

They built web applications using Laravel PHP framework.

What is the team composition?

I interact with Pritesh (CTO & Technical Head), but there are four people on the team that he delegates tasks to. 

How did you come to work with LogicRays Technologies Pvt. Ltd.?

I found them on a freelancer site. They responded quickly and gave a good description of what they thought I needed. 

How much have you invested with them?

We’ve spent $20,000.

What is the status of this engagement?

We began working together around February 2020 and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Once we got our communication in sync, the work was delivered faster. I’m very satisfied with their work and confident in their abilities. 

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

They are available and responsive. Initially, it was a struggle to get our communication in sync but we figured it out.

What did you find most impressive about them?

They have good time management skills and understand my needs. When I presented ideas, they make suggestions for better solutions. 

Are there any areas they could improve?

I don’t have anything at this time.

Do you have any advice for potential customers?

Be patient and clearly communicate to avoid misunderstanding and delays. If you’re willing to put in the time and effort to work with them, they will be able to satisfy you.

Please describe your company and your position there.

The business develops and maintains websites. Personally I will also act as a technical project manager for some larger businesses ensuring client requirements are transformed into technical specs and ensuring the spirit of what is required is technically met and sound.

For what projects/services did your company hire LogicRays Technologies Pvt. Ltd.?

Numerous Magento, Laravel and custom web development projects

What were your goals for this project?

Custom development and extension of Magento install, along with new SOAP API accessing huge catalogue of karaoke muisc

How did you select this vendor?

LogicRays were one of a number of Magento development partners identified through extensive search of the internet.

Describe the project and the services they provided in detail.

In first instance a client wished to build a SOAP API on top of their Magento install interacting with a catalogue of tens of thousands of karaoke tracks. Allowing trusted third party apps and software to securely stream/download music. The API was an impressive development, load tested and secure.

What was the team composition?

Uncertain but we have a single point of contact

Can you share any information that demonstrates the impact that this project has had on your business?

Being a technically competent developer, but not a Magento expert I always carry out post implementation tests to ensure requirements have been carried out. The project which LogicRays was contacted for have numerous new back-end features added to improve managing almost 20K karaoke songs reducing internal overhead.

How was project management arranged and how effective was it?

Single point of contact at LogicRays managing a team of developers. A combination of email, instant messenger and calls. Sometimes Trello if the projects requires it. I am always very happy with management.

What did you find most impressive about this company?

I find they go over and above what is requested. I often find them working incredibly unsociable hours to meet needs.

Are there any areas for improvement?

Working across continents has it’s challenges and benefits. Any issues that have arisen are through human error and as humans we’re simply not infallible. What is important is that LogicRays always strive to resolve matters as quickly as possible. I don’t have any specific gripes

Please describe your company and your position there.

We are an online retail company specializing in Furniture and Home Decor. I am one of the owners.

For what projects/services did your company hire LogicRays Technologies Pvt. Ltd.?

We were initially looking for support and development to increase the loading speed of our website including the home page, catalog pages, and product pages. We asked LogicRays to assist in adding Magento plug ins and other custom scripting.

What were your goals for this project?

Increase site speed, add functionality, improve user experience.

How did you select this vendor?

Initially this vendor was found through TopTal

Describe the project and the services they were supposed to provide in detail.

LogicRays was hired to improve site speed and functionality. We have been paying LogicRays a monthly retainer and paying for additional monthly work since early 2018. LogicRays is responsible for re-indexing the website and fixing errors with respect to the check-out process, site functionality, site speed, and product display.

What was the team composition?

I do not know

Can you share any information that demonstrates the impact that this project has had on your business?

LogicRays was helpful in the beginning, however over the past few months the company has not only been most unhelpful, but they have actively sabotaged our website and have refused to correct their mistakes. We are pursuing legal action in India because LogicRays has refused to repair our website.

How was project management arranged and how effective was it?

Not effective. Pritesh (Developer, LogicRays Technologies Pvt. Ltd.) has to be asked multiple times to do very simple tasks. He is often unresponsive.

Is there anything the company did well?

Absolutely nothing

Are there any areas for improvement?

Yes. This company is awful. They lie to customers and are incompetent.

Introduce your business and what you do there.

I’m the CEO of PE Projects, a web design company. We make Magento and WordPress websites for companies.

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

Our challenge was related to the WordPress CRM. Our customer wanted special designs and reports.

What was the scope of their involvement?

LogicRays Technologies Pvt. Ltd. helped develop a WordPress site that has user registrations and user insights to deliver reports. 

For another project, they led the complete development of a Magento website from scratch. They included all kinds of plugins. These websites are working, but we continue to work with each other.

What is the team composition?

We have three contacts at LogicRays Technologies Pvt. Ltd.

How did you come to work with LogicRays Technologies Pvt. Ltd.?

I found them through Upwork. The price was good.

What is the status of this engagement?

We started working together in July 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

One of our developers is always checking to make sure that the code is done properly.

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint?

We continue working with them because the communication is perfect. If we ask them a question, they don’t just do what we ask; they also see the bigger picture, which we think is very important. 

They meet deadlines or deliver before the deadline. They’re generally available, and the price and timesheets are usually correct. 

What did you find most impressive about them?

I’m most impressed with the communication and the fact that they see the whole picture. They give advice on things we don’t see. They make suggestions or tell us if something isn’t correct. It’s good working with them; they have high-level developers.

Are there any areas they could improve?

No, I’m very satisfied and happy with them.

Do you have any advice for potential customers?

Communication is perfect, and they have a good hierarchy. You can choose between low-cost and high-cost developers for easy and difficult tasks. 

Introduce your business and what you do there.

We're an online retailer of home furnishings. I'm the president of the company. 

What challenge were you trying to address with LogicRays Technologies Pvt. Ltd.?

We were looking for a vendor to help us with the front- and backend development of our Magento website. 

What was the scope of their involvement?

Our previous developer gave us a big operating website, but it was more of a template. LogicRays Technologies Pvt. Ltd. customized our website and added multiple plug-ins. They also made the website faster, optimized our servers for Amazon, and resolved the issues we were having with the checkout. In addition, LogicRays Technologies Pvt. Ltd. helped us improve the user experience for our customers by integrating our catalog pages with Magento. They continue to do small projects for us. They have a good eye for formatting, so they help us improve the look of our homepage or upload images. 

What is the team composition? 

We mostly work with one developer. 

How did you come to work with LogicRays Technologies Pvt. Ltd.?

We found them through a US-based firm for freelancers.

What is the status of this engagement? 

We started working with them in 2018, and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The website is more user-friendly. It's also easier to manage on our end. We now have more tools at our disposal, so we can manage our inventory better. LogicRays Technologies Pvt. Ltd. is very fast in terms of analyzing problems and finding solutions.  

How did LogicRays Technologies Pvt. Ltd. perform from a project management standpoint? 

They do an excellent job and meet their deadlines. We mostly use email and Skype to stay in touch.

What did you find most impressive about them?

They work faster than any other vendor we've dealth with. We mostly use email and Skype to stay in touch.

Are there any areas they could improve?

Not really. 

Introduce your business and what you do there.

I’m the director of a company called BrandedStuff.com

What challenge were you trying to address with LogicRays?

We reach out to them for the development and maintenance of our Magento website. We wanted to add new functionalities like a custom pricing module. We also sought to resolve the conflict with our existing plug-ins.

What was the scope of their involvement?

The custom pricing was the main functional issue that they recently worked on. It’s a module that allows us to price any customized product no matter what the variables are. It’s quite difficult to do in standard Magento, so LogicRays helped us develop that and embedded it into our front-end interface. They used PHP and worked mainly within the Magento system, which happens to be their specialty.

What is the team composition?

My main point of contact was Critesh (Magento Developer, LogicRays) who assigned work as needed to the rest of the team.

How did you come to work with LogicRays?

We stumbled across them on a freelancer site. They did a great job on the initial task, so we’ve kept working with them.

How much have you invested with them?

We’ve probably spent about $15,000. The new website they’re currently working on is an additional $8000.

What is the status of this engagement?

We started working with them in October 2016, and it’s an ongoing engagement.

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work has been absolutely spot-on. They’ve also been excellent with delivering within the timeframe. I don’t have any metrics on hand, but they’ve added a lot of useful functionality to the websites.

How did LogicRays perform from a project management standpoint?

You couldn’t get better service in the UK—they’re much quicker than the local agencies I’ve worked with. Critesh would respond to a question even when he couldn’t immediately provide an answer to set up a time where we could discuss it. He’s been brilliant.

We engage on Skype for specific projects. When they’re handling a lot of tasks, we use Google Sheets to collaborate.

What did you find most impressive about them?

Their responsiveness and honesty are the most impressive. They’ll be very clear about the scope of their abilities. Their forte is Magento development, and they’ve been forthcoming about when a task is outside of their expertise. 

Are there any areas they could improve?

There have been times where we’ve desired a more comprehensive service such as SEO work. But we understand that they’re a specialized company, and they’re flawless in terms of Magento development.

Do you have any advice for potential customers?

I would contact them if you’ve had sticking points with your project. They won’t let you down.

Please describe your company and your position there.

I am the Managing Director fo the COmpany

For what projects/services did your company hire LogicRays Technologies Pvt. Ltd.?

Develop an interactive LMS system that connects to our main Membership system also.

How did you select this vendor and what were the deciding factors?

We looked for web designers in our area using Upwork. After reviewing 6 proposals, we chose this vendor because of their affordable price, industry experience, and personable team.

Describe the project in detail and walk through the stages of the project.

After a number of discussions to review our goals, we collaborated on the main design for the Front end of the site. Once we chose a theme, they finalized the design and provided feedback through Wechat. This allowed us to show them how we wanted the rest of the site to look.

How many resources from the vendor's team worked with you, and what were their positions?

1

Can you share any outcomes from the project that demonstrate progress or success?

The site is still in development and working as expected. We are very happy with the progress.

How effective was the workflow between your team and theirs?

Excellent. We love working with them.

What did you find most impressive or unique about this company?

Their ability to fully understand what we are after and their timely attention to details.

Are there any areas for improvement or something they could have done differently?

NO. we are happy