Local SEO Search

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a counseling practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

I worked with another marketing provider before this engagement but wasn’t getting the results I wanted. I hired Local SEO to improve my online presence and rank highly in Google searches.

SOLUTION

What was the scope of their involvement?

Local SEO redesigned my business’s website into a comprehensive center of our digital outlets. Improvements made to the website include an informational video and a contact sheet on every page. We collaborated on a keyword list and write a monthly blog for SEO purposes. They also created a professional Facebook profile for the business.

What is the team composition?

I mostly communicate with their owner.

How did you come to work with Local SEO Search?

They reached out to me and I listened to their pitch since I wasn’t happy with my current SEO provider. Local SEO offered a more professional service at a reasonable price, so I agreed to work with them.

How much have you invested with them?

I spend $7,000 annually.

What is the status of this engagement?

We started working together in 2014 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has generated an increase in business. The phone rings more often than it used too, so I’m happy with the results.

How did Local SEO Search perform from a project management standpoint?

Their communication skills are excellent. They respond to emails within hours and phone calls within a day. If I have an issue, they’re usually able to fix it.

What did you find most impressive about them?

They offer a better price than other SEO companies I’ve worked with. They’re also local, so it’s convenient to actually talk to the owner when I don’t understand something.

BACKGROUND

Introduce your business and what you do there.

I'm the director and owner of Leslie Street Day Care, a licensed childcare facility in Newmarket, Ontario.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

Our main goal was to improve our placement on the larger search engines like Google and Yahoo. We wanted to aim for the front page, if not within the top 5 results. We had worked with an advertising agency to do a variety of digital and print work for us, but they proved to be ineffective in what we were trying to accomplish. We used them for a long time, but since their specialty wasn’t SEO, we found that they weren’t suitable for this project.

SOLUTION

What was the scope of their involvement?

The scope included targeting keywords and making improvements to our URL structures, as well as redesigning certain aspects of the site. They've added a few new features to our site as well, including a direct contact form and a blog to keep our site active, which they've updated regularly with a team of in-house writers.

What is the team composition?

I worked primarily with the owner of the company.

How did you come to work with Local SEO Search?

Initially they sent us an email that explained what they do, and it just happened to be when I was looking for another company to work with. I reached out, we planned an introductory meeting, and went from there. They were within our budget as well, which was important. A lot of it came down to their ability to meet face-to-face and explain what they could guarantee for us.

How much have you invested with them?

We invest about $5,600 USD per year with them.

What is the status of this engagement?

We started working together in April of 2014, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were showing up on the third page of search results before working with them, and by the end of a year with them, they delivered on their promise to move us up to the first page. There’s been a significant increase in site traffic, as evidenced by a surge in email inquiries we’ve received. Having a stronger online presence has encouraged potential clients to reach out immediately, which has translated to more business.

How did Local SEO Search perform from a project management standpoint?

They've been great. They reliably and efficiently addressed any questions that I had. They also helped me beyond the scope of what they were hired to do. When I had technical questions about the site, even if it wasn't within their scope, they were more than willing to help. They were a great resource for me. When I had to get a hold of someone, the owner would typically get back to me via phone or email same-day. I also get monthly check-ins from his team to make sure everything is working out well.

What did you find most impressive about them?

They were very accessible, and their expertise was invaluable. When we've worked with other companies in the past, they've typically had a broad variety of services offered, but haven't been experts in what we specifically need them to do. This wasn't the case with Local SEO Search. They made clear during our initial meeting that SEO was their only area of expertise, which gets them the results, and we absolutely found that to be true.

Are there any areas they could improve?

No, I think they’re doing a great job.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of Gerry’s Automotive Ltd. We do automotive repair and sell automotive supplies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

We were listed in the yellow pages but the response rates we got from that began to decrease. Additionally, our preexisting website was not google friendly. The ultimate goal being to increase business, we wanted to improve our online presence via SEO.

SOLUTION

What was the scope of their involvement?

They basically designed our website from the ground up and made sure all of the products we sell were listed properly. They set up a Facebook account for the business and periodically write articles to improve the SEO. These articles provide information on our company and help people maintain their vehicles. The keyword research process was fairly collaborative. They explained to me generally how SEO works and then I came up with 30 keywords to best accomplish that. They brought back results and we eliminated or changed keywords that received no hits until we had 15 that were effective.

How did you come to work with Local SEO Search?

They actually called us up by accident while reaching out to another company. I knew that advertising through search engines was the future, and they sounded very honest so I gave them a chance to work with us.

How much have you invested with them?

We spend $700 a month. That covers continued SEO content and website maintenance.

What is the status of this engagement?

We started working together in May 2013, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website redesign and SEO content they provide positively represents our brand and business. Hiring them was one of the best decisions I’ve ever made because it led to a 20% increase in volume of work. Their SEO strategy is so effective that 95% of new customers find us via google. Being listed so high, we occasionally receive calls for auto records or custom detailing. Neither are services we provide or keywords we use for SEO, but it’s better to be too successful than not successful. Overall, we get more value out of their services than we do advertising in traditional media like the Yellow Pages. So much so, we don’t plan on renewing our contract with the Yellow Pages in the near future.

How did Local SEO Search perform from a project management standpoint?

Communication with them is incredibly efficient and enables productive project management. They always respond and accomplish any tasks I assign. If I have a slightly off-topic question they quickly respond to the best of their ability. They send me monthly SEO analytics so I know our strategy is continuing to work.

What did you find most impressive about them?

Their response time is impeccable and their honesty is refreshing. They do what I ask if possible and if they can’t, they let me know immediately.

Are there any areas they could improve?

As with any paid service, I’d like to receive a cheaper rate. But, I don’t mind paying what I do when the results are so positive.

BACKGROUND

Introduce your business and what you do there.

A Alert Drain Ltd. has been in business since 1927. We do plumbing, drain contracting work, power flushing, camera work, line replacement, and sanitary and storm line repair. We’re in Concord and we have 12 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO?

We wanted to advertise. I had been using Bell and the Yellow Pages for a long time and I wasn’t happy with them. John [Founder, Local SEO Search] came to our rescue. I wanted him to expand our web presence.

SOLUTION

What was the scope of their involvement?

John does SEO, blog content, social media management, website consulting, and video creation for us.

He showed us some statistics and helped us think through our SEO strategy. He used to work for Bell, so he had some background knowledge of the business and we could understand each other. He explained how people perceive the terms we use. For instance, plumbing is usually above ground and drainage is below ground. But customers who need drain work think of calling a plumber, not a drain service. He guided us through different keyword combinations to address what people would actually be searching for.

He makes suggestions and implements changes to our website, social media, and blog to keep them running well. He’s made lots of changes to our website especially. He added pictures, helped us fill out our service offerings with more detail, and added pages. He suggested we add content to help customers troubleshoot their own plumbing issues before they call, like jiggling the handle with the lid off for a running toilet. I know our customers appreciate it, but I hadn’t thought of adding that before.

He’s given us many perks like free advertising to include with our invoices for existing clients. I consult with him on any online marketing questions that come up, and he lets me know whether I need certain technologies or strategies.

How did you come to work with Local SEO?

John stopped by our office one day, and I told him how much we paid at Bell and how unhappy my sister and I were with their service. He said he worked for Bell, and after taking a look, he said he could do better. His price was also about 1/5 of Bell’s.

We used both Local SEO and Bell for awhile because my sister thought we should go back to Bell. John offered to keep providing service at half the price to keep our account going, and we ended up cutting back on Bell big time. The next year, we went with him exclusively and permanently.

How much have you invested with them?

We have invested $3,400 every month. 

What is the status of this engagement?

We started working together in February 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve gotten more business through working with them than I ever did with Bell or the Yellow Pages. We’re all very happy with his service. We’re always on the first page of Google, and I see other ways our online presence is improving.

I get dozens of calls every week about people wanting to put me on Google and FrontPage, and I tell them I’m really happy with the guy I’ve got. I don’t have to worry about anything.

How did Local SEO perform from a project management standpoint?

It’s very hands-on with John. He calls me every 2–3 weeks and asks me how things are going. I never have a problem getting a hold of him, and his response time is almost immediate. If I call him, I know he’ll call me back within the hour. With Bell, it’d be weeks sometimes before someone called me back.

If there’s something I don’t understand, he comes in and takes care of it for me. I’m not good at computers, so he sits down and puts things in layman’s terms. Bell overwhelmed me. We initially thought, “Well, they’re Bell, they’ve got to be good.” That isn’t the case. Their people don’t actually help once they’ve signed you up for a year.

What did you find most impressive about them?

They’re go-getters, and they get the job done. I trust John. He’s more caring than larger companies and he dives into the situation. He’s a very honest man.

Are there any areas they could improve?

I can’t see how. He proactively makes changes himself. We always check the changes he makes, and we don’t see a need for improvement.

BACKGROUND

Introduce your business and what you do there.

I'm a personal injury lawyer and owner of Michelle Linka Law Professional Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

I left a larger firm to start my own practice. While I have ample experience as an attorney, marketing was new to me, so I hired Local SEO to boost my presence on Google and attract clients.

SOLUTION

What was the scope of their involvement?

The first thing they focused on was page optimization. They experimented with my website layout by repositioning components and sampling different stock photos. They also recommended CTAs to include within the site’s content.

They then made sure my blog is linked to my social media accounts. Local SEO currently drafts two blog posts each month based on my suggested topics and awaits my final approval before publishing.

To diversify content, some of this written material has been turned into video. These are posted to YouTube and then embedded in the website.

Local SEO also offers competitive analysis, sending me reports each month that show my ranking on Google, Yahoo, and other search engines. They analyze the leading sites and look for strategies we could incorporate to improve our position.

So much of what they do is behind the scenes, but as new clients come in, Local SEO maintains my website’s contact sheet to ensure I don’t miss any potential contacts.

What is the team dynamic?

I usually work directly with John [Vuong, Owner, Local SEO], though I occasionally speak with two or three other team members.

How did you come to work with Local SEO?

I hired a different company when I first started my firm, but quickly realized they lacked transparency. This previous vendor was unable to explain the steps being taken and I wasn’t seeing any demonstrable results.

I contacted Local SEO after discovering them through an AdWord. John was able to articulate the strategies he planned to implement and compared with my previous experience, I could tell he was an honest person I could trust. I hired Local SEO after checking their references and I’ve been happy with them from the start.

What is the status of this engagement?

We started working together in February, 2016 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm getting calls now. Building an online reputation obviously takes time, but after working with Local SEO for nearly two years, my website now appears on the first page of Google. This has helped my business grow.

I’m also very pleased with the content they generate, which accurately represents my business and brand.

How did Local SEO perform from a project management standpoint?

We communicate primarily through e-mail, and they’re always quick to respond. If I have an issue or change request, they take care of it immediately.

What did you find most impressive about them?

Their transparency makes them highly trustworthy. They’re also straightforward and accomplish what they set out to do.

Are there any areas they could improve?

Having employees who specialize in my industry would help with content creation, though I’m not sure if that’s a realistic request. I approve any web copy, which is understandable since it’s my area of expertise.

BACKGROUND

Introduce your business and what you do there.

Woodbridge Pallet is a wood-pallet and container manufacturer based in Toronto, Canada. We provide both manufacturing services building new pallets, as well as repair, inspection, and logistics for customers in the food-and-beverage industry. My name is Ryan Scobie, and I am the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

When I first partnered with them, I had been seeing competitors start to get better traction online. We’re one of the larger companies in the market, and I wanted to make sure we’d be at the top of the list, in comparison to smaller-scale competitors. The goal was to attract new business and make sure we were at the top of local searches. At the time, we only had Google AdWords in place and hadn’t worked with any other providers before Local SEO, in regards to organic results.

SOLUTION

What was the scope of their involvement?

The strategy was to target a group of keywords local to our geographic area. Our business is localized, given the shipping cost of our products, so we wanted to target a tighter area. We chose 6-10 keywords to start, and a part of the process was increasing the activity of our company through various social media accounts which we added and setup. I would work specifically on creating an ongoing list of blogs for Local SEO to update and post, in order to keep our content active. We also worked on getting additional customer reviews and ratings published. We went through a major site retrofit in the beginning, making it SEO-friendly for them to edit on an ongoing basis. I know that Local SEO has been constantly monitoring it and making changes as Google make updates. They’ve also written some other posts and articles related to the company on other parts of the web, to link back to our site, as well as made video advertising clips on the products we supply.

What is the team dynamic?

The communication is split evenly between email and phone. I receive analytics reports every month, and we have regularly-scheduled meetings afterwards. I received immediate responses anytime I inquired about an issue outside of this. I’ve been in touch with 2-3 of their members, for different areas of the SEO work.

How did you come to work with Local SEO Search?

John Voung, their CEO, called me directly. We had a phone conversation, and I decided to meet and explore what he had to offer a bit further. At the time, I had many SEO inquiries come from around the world, on almost a weekly basis, but John stood out to me as a local supplier who was eager to help and had some good ideas.

How much have you invested with them?

The cost of their work is below $10,000 per year.

What is the status of this engagement?

We started working with Local SEO in May 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before starting the work with Local SEO, we were ranking on pages 3-5 for various keywords. Now, we’re primarily ranking on page one in most instances, and, for some, we’re actually featured multiple times on page one. We have an online quotation tool on the website and have seen a dramatic increase in the number of inquiries coming to us. This has consequently resulted in additional sales. The video ads and other marketing material produced by Local SEO are good-quality. They always got my approval before publishing. The blogs are tougher for them to write since they’re not as intimately familiar with the industry. I’ve gotten more involved on this end, making sure the quality of the text reflected what we did. My fear was that someone outside of the industry might say something contradictory. Other businesses may be more generic and easier to write blog posts for.

How did Local SEO Search perform from a project management standpoint?

They’ve had excellent performance, responding quickly and providing me with updates on a monthly basis.

What did you find most impressive about them?

They have a local presence and focus on it, compared to the other SEO companies I contacted, who were based outside of the country. It’s a combination of being able to communicate directly and their knowledge of the local market.

Are there any areas they could improve?

No. I’ve been happy with the service, and there’s nothing I would want to add to it.

BACKGROUND

Introduce your business and what you do there.

JDM Pest Control provides services for residential and commercial clients. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

I needed to get my business out there on Google so I'd be easier to find. I worked on SEO myself to save money, but that wasn’t too successful. I hired a couple of other companies, but they would promise things and never deliver.

SOLUTION

What was the scope of their involvement?

They created a whole new website including design and development. I’m not completely familiar with the keyword process, but they did SEO for the entire site. We sat down for an initial interview, and John [Owner, Local SEO Search] asked me what cities and pests I wanted to target. He inserted keywords based on the lists I provided.

They’ve written some content for our blog, and I’ve also given them information on seasonal bugs to start thinking about for future blogs. I’m looking forward to reading those when they come out. They also did a promotional video for me a couple years ago, which was really nice. There’s a link on the website that sends people to YouTube.

What is the team dynamic?

I’m in communication with John only.

How did you come to work with Local SEO Search?

I received a mass email from John. I didn’t respond, because I was working with another company at the time, and I wanted to give them a chance. When they didn’t work out, I remembered John’s email and I called him.

He told me he had experience from working with Yellow Pages. I already had some SEO knowledge because I researched and tried it myself. When I questioned him on a few things, his answers were correct, so I decided to give them a shot.

How much have you invested with them?

I have spent $50,000 since I started working with them.

What is the status of this engagement?

I started working with them in March 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve taken my company from a really low ranking to the first or second page of Google. That’s what they promised, and they delivered. I started to see improvement as soon as they redid the keywords for my site, and I was really impressed with that.

They send us ranking results on a monthly basis, and our leads have jumped substantially over the last couple of years. When people call, I ask how they found me, and it’s usually via the internet.

The video they created was also a big hit.

How did Local SEO Search perform from a project management standpoint?

I would give them a 10 out of 10. If I have a concern or change I want to make on the website, I contact John and he responds to me within the day or the hour. Communication is the key for customers, and Local SEO does a great job. It’s a great relationship.

What did you find most impressive about them?

John keeps his promises. His company is growing, but he still takes time to call or email me on a monthly basis to see how things are going. I know if I contact him, I won’t wait a week for an answer.

Are there any areas they could improve?

I don’t know of anything they need to do to improve.

BACKGROUND

Introduce your business and what you do there.

The name of the company is Timberlane Tree Service. We do tree removal, pruning, and firewood. I am the office manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

We wanted to reach out to more customers. We've worked with other marketing providers, but we were not happy with them.

SOLUTION

What was the scope of their involvement?

We were looking to be local and not worldwide. John [Owner of Local SEO Search] sat down and talked to us. We had conversations on what we wanted and nothing was done until they received our approval. They created a whole new website for us. As for specific features, we wanted the link of how to contact us directly through the web instead of people having to pick up the phone, if they're going to Google search us. Customers should be able to e-mail us right then and there. Local SEO Search implemented that feature, and we were happy with that result. We also appreciate that John is easily available. We can call with any changes, and he and his team addresses all of our concerns.

We never asked for them to do a blog for us, but they decided to include it in the package. They come up with the topics and write the blogs from start to finish. We compiled the keyword list ourselves. There were certain things that we wanted to focus on. Our target market is local.

How did you come to work with Local SEO Search?

They cold called us looking for clients and we needed someone right away to do our website. We had previously just gotten rid of yellow pages, which was a nightmare to deal with. We talked to a couple of other companies, but I was pretty specific that I wanted somebody that could meet in person and was not a mass corporation, and couldn’t give us personal attention. A couple days later after the call, we met and went over what we wanted.

How much have you invested with them?

We have invested $8,400 on an annual basis.  

What is the status of the engagement?

We began working with them in 2013 and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Aside from getting our site on the first page of Google, they increased the visibility of our firewood service. We started a firewood business during this time, and we weren't sure how it would take off, but we actually sold a product the first year. It is continuously expanding, and we’re pleased with the progress.   

How did Local SEO Search perform from a project management standpoint?

They’re professional, and everything has worked at very well. John is easy to get a hold of by phone. If I leave him a message, he calls back right away. Sometimes, I'm the one that's hard to get ahold of, but whenever I need to speak with them, within minutes, they respond. They provide analytics on a monthly basis.

What did you find most impressive about them?

They are local and hands on. Their response time is within minutes. It's completely different from my experience with previous providers.

Are there any areas they could improve?

They have met all of our core needs, and I don't have any complaints.

BACKGROUND

Introduce your business and what you do there.

Clarity Medspa is a full-service medical spa located in Toronto. I’m one of the owners and we’re a small team–fewer than 10 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

We wanted to grow our business and find new customers. We have a strong referral circle, but we wanted to grow beyond that. We had worked with another SEO company before for three years. We thought we were doing okay with our old provider but switched because they were in a different time zone and it was no longer an easy relationship. Neither one of us had the bandwidth to stay up late or get up early.

SOLUTION

What was the scope of their involvement?

Our website needed to be rebuilt completely. It had been rebuilt four years ago, but that had become outdated. Local SEO Search rebuilt it from the ground up. They rebuilt all the backend so that it would be listed on search engines. We added a lot of functionalities that changed the whole mobile experience. Four or five years ago mobile was still not the be-all and end-all–it was growing, but not completely necessary. After that, they redesigned it to improve the aesthetic and built new pages for me.

One of the things that they took off my plate was writing my blog, which was huge for me. I was lucky if I wrote three a year, but Local SEO write two blogs a month for me and the quality is excellent—I just request the topics. 

The keyword research is collaborative. They’ll tell me if the keywords are effective. They found ways to help me optimize without buying AdWords, which has been hugely cost effective.They also cleaned up my three Facebook accounts because I couldn’t find a way to consolidate them, as well as all the Google accounts I had.

How did you come to work with Local SEO Search?

I was contacted by Local SEO to visit their services. I circled them for seven months because I had to justify the change from our old provider to my business partner. I was very cautious and I did my due diligence by calling their clients.

How much have you invested with them?

$1,100–1,200 a month, which is about $15,000 a year. It’s a fraction of what I used to spend. 

What is the status of this engagement?

We started working together in November 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Within three months we were almost doubling our business. I’ve done business with them for 12 to 13 months and that growth has been sustained because my software for booking analyzes everything. The growth now inches up and I see it as a sustainable model.

How did Local SEO Search perform from a project management standpoint?

They were amazing and made everything simple. They were amazing at herding me and taking me through the steps. They were really good about breaking my role down into small bites, which was really nice. They really guided me through the process. It’s like doing a renovation in your house. When you have a good contractor, they make it easy. As far as general contractors go, they were awesome.

When I ask clients how they heard about us, they say they went on Google and saw my website and that it’s really good. Our clients and our new clients really respond to our website. From a project management standpoint, they really kept everything on task and they did a lot of things that other people wouldn’t have done.

What did you find most impressive about them?

They’re local and in my time zone. I can put a face on a name. They show up if I ask them to. 

My website changes a lot because I’m always adding new services or removing services or adding a new product or removing a product or updating something, which means they have to touch those pages again and do stuff to the pages. I never get any pushback on my changes. It’s a very respectable process and it’s very quick.

Are there any areas they could improve?

They could take on managing social media but it’s not really what they do. They do my social media from a marketing perspective, but I need a PR person. I would like if they had a PR component. I know if I hired a PR person, that person would report to them and I know they would love working with Local SEO Search.

BACKGROUND

Introduce your business and what you do there.

I am the business/office manager at Springdale Dental Center. We offer comprehensive dental services. The practice has been in business over 25 years, however, the current dentist bought it eight years ago in September 2009. Including the dentist, we have 19 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Local SEO Search?

Our main goal was to get more exposure and to attract new patients.

SOLUTION

What was the scope of their involvement?

Right away, John [Owner, Local SEO Search] went over our website and gave us his thoughts on it; what was right, what wasn’t right. He didn’t completely change it, but he revamped the website. He told us what we needed to do in order to help with our Google ranking, how to be more user-friendly, and how to attract more people to our website. He guided us with our search engine optimization, including what the best key words were that we should use to attract people in the area. He’s also given us advice as to how to tweak our website, whether it’s adding blogs or getting our patients to do testimonials, any little changes that would help us with our Google ranking.

They have also changed our photos and the way the photos present themselves on our websites. They added blogs, which we didn’t have before. They also oversee our Facebook page and Twitter. We didn’t have much of a media presence before working with Local SEO Search. They’re definitely helping us to keep up on our social media and develop its content. John totally took all of that off my plate for me and is managing it for me. He constantly calls me to give me ideas and reminders of how to upkeep our website's content. He’s constantly giving me my stats and telling me how we’re ranking. Whenever I call him, he picks up the phone and if he doesn’t, I get a call back that day. He’s always available.

How did you come to work with Local SEO Search?

We had worked with an SEO provider before and it was awful. I was paying for nothing. One day, John sent me an email and for whatever reason, I clicked on it. I called him because I was so unhappy with the company I was using. A lot of these SEO companies right off the bat will lure you in with false information. When I spoke to John, however, he was immediately upfront about the time investment it requires to appear organically as the number one search result on Google. He didn't give me false information, rather he was really honest and upfront about what the process would be like. No other company that I spoke to had been that honest with me. I met with John in person and we just clicked. I felt very comfortable with him right away and felt that I could trust him.

It took several months to even appear on the first page of Google search results, but his group kept working on it and kept tweaking the website to help us organically climb the Google ladder.

How much have you invested with Local SEO Search?

About $11,000 Canadian per year.

What is the status of this engagement?

We began working with them in May or June 2014 and work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our target market is mostly local. I've found that a lot of people move in and out of the area. When people move into the area, they will Google dentists in a location near them. Since working with Local SEO Search, they've helped us to appear in the results for those search attempts.

Our new patient tracking is all done manually. When a new patient visits our office, we will verbally ask them how they heard about our practice. Based on what our new patients have told us, we have more than doubled our reception of new patients through searches on the internet. We are definitely seeing results from the search engine optimization work.

How did Local SEO Search perform from a project management standpoint?

John has been great to deal with. He’s always available. He either picks up the phone or calls back within a day. He responds to emails right away. He’s very open to constructive feedback and is generally more proactive than I am. He’s the one who will come back and tell me what I should or should not be doing. He comes out to see me at least once a year in person. He sends me metrics every month like clockwork.

What did you find most impressive about Local SEO Search?

I am most impressed by John’s honesty, response time, proactiveness, quality of work, and his knowledge, which should be right up there as number one.

Are there any areas Local SEO Search could improve?

The only feedback that I’ve given straight to John is about the blogs he's written for me. Some of them have been great where it’s required very little editing, but most of them I have to really go in and dissect to make sure they’re accurate. Everything else that he’s done for me has been so great, that that doesn’t even faze me.