Light IT Global

BACKGROUND

Please describe your company and position.

I am the Account Manager of Uvik Software

Describe what your company does in a single sentence.

International engineer-led Python, Data Engineering & AI Staff Augmentation provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• a. Provided experienced AI engineers proficient in chatbot and AI-based recommendation systems development required to complete the project we were working on.
• b. Assisted in the development of a comprehensive AI-powered data intelligence platform for a retail company.
• c. Built a sustainable digital ecosystem based on a scalable microservice architecture to ensure maximum resilience and operational efficiency of the product.

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

• Good value for cost
• Strong Expertise

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Light IT Global’s engineers enhanced our existing development team and supported us during the development of a cutting-edge data intelligence platform for an EU-based retail company, which we were implementing from scratch. They were particularly helpful in such areas of back-end and AI development as the solution’s architecture, AI transparency and explainability mechanisms, as well as multilayered semantic search. 

Combined Query Logic implementation allowed the system to produce meaningful, relevant, and reliable insights, which are crucial for the retail industry.

Besides the work on assigned tasks, the developers were also providing consulting regarding the next steps in the development that were planned once the agreed scope was delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The involvement of additional highly-skilled AI engineers in the project helped us increase the delivery speed by ~40%
We were also able to increase the overall scope and implement more features within a pre-discussed timeframe

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Light IT Global’s managers gave us the peace of mind and the stability needed for smooth project execution. Any questions we had were answered almost instantly and via a preferred channel of communication. The availability of the experts we required was exactly as planned, and if we ever needed additional support, a manager was always there to rely on.  

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The mix of AI expertise and creative problem-solving that their engineers possess is admirable. We were delighted to see such goal-oriented people do their best and find solutions to tasks that may not have a conventional solution. Such dedication is rare.

Are there any areas for improvement or something Light IT Global could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Onhires

Describe what your company does in a single sentence.

OnHires is a global tech recruitment and staffing provider for fast-growing companies that require high-quality talent in diverse domains to fill out the existing expertise gaps, scale easily, and achieve their business goals faster. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Assemble an Agile development team to augment our existing IT capabilities and deliver a high-quality web application.
• Ensure the project is implemented according to our specific vision and business requirements.
• Complete the development process within a tight deadline without compromising product quality.

SOLUTION

How did you find Light IT Global?

• Online Search
• Networking

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Excellent communication

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a well-rounded Agile team skilled in web development for outstaffing purposes. The goal was to provide the existing team with more human resources to complete the development process in time without compromising the quality of the application.   Light IT Global not only provided the required amount of top tech specialists but also supported those areas of implementation (both frontend and backend development) that needed assistance. As the work on the web app had to be finished before a specific deadline, they made sure to incorporate techniques and approaches that made the development process quicker and more efficient. The final product is dynamic, scalable, meets all cybersecurity requirements, and is easy to use. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A fully functioning web application that is ready for the market launch. The development process that otherwise would have taken over a year to complete lasted 6 months, which allowed the business to focus on strategic goals and further scaling.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

With many years of experience working with various vendors who provide different IT services, our company understands what effective project management should look like. I’m happy to say Light IT Global didn’t drop a ball on this aspect of cooperation. 

Their main strength is transparency. The team did a great job eliminating any blind spots or questionable matters through respectful discussion. They delivered the pre-discussed amount of work according to the stated estimations, and did their best to accommodate additional requests as they appeared.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I would name the team’s willingness to go above and beyond to make the final product as technically flawless as possible. When there were ways to make the software more stable, secure, or robust, they voiced their suggestions, and in the end, such an approach benefited the product greatly. It’s refreshing to see such a proactive team.  

Are there any areas for improvement or something Light IT Global could have done differently?

The only thing I would suggest is to expand their talent pool even further so that the company could take on more projects simultaneously. 

BACKGROUND

Please describe your company and position.

 I am the Managing Director of an HR tech company 

Describe what your company does in a single sentence.

AI powered recruiting platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Develop the platform as per the requirements

SOLUTION

How did you find Light IT Global?

• Online Search
• Clutch Site

Why did you select Light IT Global over others?

• High ratings
• Close to my geographic location

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designing and developing a web application from scratch, front-end, back-end, and DevOps. The application went live four years ago, and engagement with LightIT has continued since then, with smaller packages, improvements, and modifications. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered successfully at the end. Although the team initially exceeded the budget, there was a significant learning curve. 

Communication is key to virtual collaboration.

Documentation and organizing work activities, as well as project management, helped the project succeed. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we started the project, they didn't deliver on time or on budget. 
However, in the latest engagements (this year and last year), they deliver as expected.

What was your primary form of communication with Light IT Global?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication, project management, clean code, documentation, and capabilities in Java frameworks and deep experience in DevOps.

Are there any areas for improvement or something Light IT Global could have done differently?

Working with this company has been a disappointing experience. Customer satisfaction is clearly not a priority for them, starting from the CEO down to the management team. Instead of focusing on long-term partnerships, they adopt a rigid, transactional approach that leaves clients feeling undervalued.

The company also demonstrates a limited understanding of global business practices and cultural sensitivity, which makes collaboration with international clients particularly challenging. Professionalism at the leadership level is lacking, and it reflects negatively on the entire organization.

Their pricing structure is another primary concern. Costs have risen significantly, and their services are not affordable for startups or businesses operating with limited budgets. When I attempted to sign a maintenance contract, the proposed fees were unreasonably high and unjustifiable.

Additionally, the availability and reliability of their resources are poor. Front-end developers are frequently overbooked, DevOps support is inconsistent, and overall staffing capacity appears to be stretched across too many projects simultaneously.

In short, this company is not customer-centric, inflexible in negotiations, and fails to deliver the level of professionalism and support that global clients expect.

BACKGROUND

Please describe your company and position.

I am the CIO of DBB Software

Describe what your company does in a single sentence.

International AI/ML-based software provider for digital sales training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Develop a custom web platform that allows sales representatives to refine their skills using an intelligent voice chatbot.
• Create user-friendly UI/UX that makes it easy for new users to operate within the platform
• Safeguard flawless voice recognition and audio stream processing
• Provide functionality for one-on-one training calls and group calls

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

Good value for cost

How many teammates from Light IT Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Light IT Global developed the platform we are currently offering our clients from scratch. They created a custom ML-based system for seamless conversation analysis (giving proper answers to questions provided by a human sales rep) and modified ML libraries like ChatterBot for each new bot to reproduce a unique conversation/scenario. They also made it possible for the users to create an unlimited number of training bots and ensured each training call is recorded for review and future reference.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Upon the launch of an MVP, sales increased by 47%.
2. The introduction of voice-based training helped us boost customer retention by 40%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We appreciated the openness and availability of Light IT Global’s team. Every step of the cooperation was clear, transparent, and pre-discussed with us. The online meetings were held when it was comfortable for us. All the agreed timelines were followed religiously, and all the documentation was kept as it should. Then, it was transferred to us once the project was over.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Light IT Global is a team of creative and skilled professionals who do not back out of a challenge. They always offered multiple solutions for each technical problem during the project and let us choose which one we deemed the best. There never was an unresolvable issue with them; Light IT Global always found a way to make things work.

Are there any areas for improvement or something Light IT Global could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of ReMinded

Describe what your company does in a single sentence.

Setting a new standard for mental health assessment through a novel, non-invasive device detecting saliva biomarkers and cardiovascular fitness tied to stress and cognitive function with AI data analysis and new biosensor technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Map out a high-level plan for the MVP of our SW component
• Work with a highly skilled company who understands the complexity of software development within healthcare
• Get a good overview of the regulatory and privacy aspect of software development

SOLUTION

How did you find Light IT Global?

Met at a conference

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was structured as an initial phase of SW development in form of a Discovery Phase aimed at defining project goals, analyzing challenges, and informing project strategy for ReMinded's MedTech devices software component. Expected efforts were outlined for Business Analysis, UI/UX Design, Software Architecture, and Project Management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Overall I was highly impressed by the level of communication, clarity on explanations and ability to meet the expectations for our needs in terms of features. We had a clear project goal and scope definition which was met as expected. 

Light IT's effectiveness of risk identification by the number of potential risks identified and the development of corresponding mitigation strategies were also eye-opening for us in terms of us being exposed to new things that we didn't even consider in the first place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team's assessment of information gathering was efficient and effective. I must also specifically highlight the quality of the Project Manager, one of the best I've seen in terms of assessing the comprehensiveness and relevance of gathered data, aiming for a high percentage of key insights derived. All timelines and the budget estimation were also met. My expectations was highly exceeded overall.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to explain complex processes in a comprehensible manner, particularly when me and my Co-Founder have had little understanding of the requirements of SW development prior to this startup, has been truly great. Additionally, their adeptness in fostering a friendly and supportive collaboration has greatly contributed to our confidence and success in navigating the intricacies of the project.

Their depth of knowledge and experience provided invaluable insights, allowing us to make informed decisions and navigate potential challenges with confidence.

Are there any areas for improvement or something Light IT Global could have done differently?

Nope, not to my knowledge. Their seamless execution of the project reflects their commitment to excellence and professionalism within the healthcare industry. From the outset, they demonstrated a deep understanding of our needs and translated them into actionable solutions with precision and efficiency.

BACKGROUND

Please describe your company and position.

I am the CEO of PioGroup

Describe what your company does in a single sentence.

PioGroup Software is a company with a primary focus on EdTech solutions & particularly building custom LMS, SCORM, pre-built solutions, custom modules, instructional design, 3rd party integrations, and mobile apps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• LMS web development

SOLUTION

How did you find Light IT Global?

• Online Search
• Networking

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2019, we presented the MVP of our product, and in 2020, we fully launched the platform. As we started to accumulate a customer base, it became clear that our product required some major revamping. We presented the new and improved platform in 2022, and we invited Light IT Global to work on it.

The big challenge was to make our platform flexible and customizable. Also, to create a single knowledgebase of all available training materials in the company and integrate it with existing HR tools and other systems. Now the system can be integrated with many third-party tools and platforms to provide a complete experience for all participants in the learning process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We finally got a fully functioning product offering a "price/quality" ratio that is perfect for the audience and that is ready to compete in a modern LMS solutions market. This allowed us to further invest in the growth of our product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is a good team. We are developers ourselves, and we know what good and bad management can look like, so we can safely say that Light IT Global works quite well. The developers' qualifications corresponded to the stated ones; we had stable contact with all of them; if something went off schedule, it was communicated to us. In other words, there were no "surprises" in the work; we received the pre-discussed amount of work on time, and the cooperation process was transparent at all times.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We would note stability, predictability, and quality.

Are there any areas for improvement or something Light IT Global could have done differently?

idk. We got what we ordered, we didn't have any problems. The development process went the way it should have

BACKGROUND

Please describe your company and position.

 I am the Founder of a software company 

Describe what your company does in a single sentence.

Our platforms lets you engage hybrid audiences through live polling, emojis, open-ended questions, word clouds, and combine with your existing content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• UI/UX Design
• Product Development
• DevSecOps

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Light IT Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full-scope development of a SaaS web application. I came in with Wireframes and early specifications and worked with the business analyst, ui/ux designer, and PM to iterate through detailed specifications for the development team. We built an MVP, beta, and production environments from these detailed designs while iterating rapidly based on user feedback and technology evolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of a functional and user-friendly platform that meets users' needs and can be brought to market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was great to work with, they were flexible, adaptable, quick, and professional. Over time I got to know the team well and they consistently delivered throughout the project and helped shape our platform with creative and impactful feedback along the way. I highly recommend Light IT Global to anyone looking to build a SaaS product with a professional and reliable outsourced team.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to work through concepts, provide good ideas and input, and be flexible in adapting to new and rapidly evolving requirements. They were also extremely responsive and worked through weekends and night on critical items and real time bug fixes as required to meet customer needs.

Are there any areas for improvement or something Light IT Global could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Partnerships of Fuelfinance

Describe what your company does in a single sentence.

Cloud-based financial department

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Light IT Global?


Software dev & API integrations for Hardware startup

SOLUTION

How did you find Light IT Global?

Referral

Why did you select Light IT Global over others?

• High ratings
• Good value for cost

What was the scope of Light IT Global's involvement?


Our project is a financial platform for a startup that produces world-famous smart devices for dogs and cats that allow owners to interact with their pets using smartphones.


We covered a wide range of features in this project: profit and loss statement; cash flow; balance sheet; forecasting; unit economics; dashboard.


We had a big task to collect financial and statistical information from our customer, and for this purpose, we had to develop a digital tool that will perform interactions with almost a dozen services.


To do this, we expanded our team with the help of Light IT Global.

What was the team composition?


2-5

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?


One of the most impressive results that our customer got from working with Fuelfinance is going from financial losses to making profits. Thanks to the solid financial system, the executive team was able to spot problems and fix them quickly. This also made the decision-making process better, based on reliable data and real-time metrics.

How did their team perform from a project management standpoint?


They are a good team, competent and responsible.


They were a good fit for our processes, delivering tasks according to the estimates and the required quality.


What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive about this company?


Since they joined our team, we can only evaluate the quality of the developers, not the company.


However, we can say that the hiring and negotiation process was quick and productive.

Are there any areas for improvement?


Perhaps this is not the case here.


We received the service we expected and paid for.

BACKGROUND

Please describe your company and position.

I am the Marketing analyst of HURMA

Describe what your company does in a single sentence.

HURMA is an international technology company. We are developing an HRM software of the same name that combines all HR, recruiting, and OKR processes in one system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

• Web Dev of HRM system
• Web Dev of OKR system

SOLUTION

How did you find Light IT Global?

Online Search

Why did you select Light IT Global over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Light IT Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our product is constantly evolving and being actively updated with new features. At the time, we were working on such features as: OKR system Staff performance assessment Automation of HR requests We also added several new integrations with third-party services.

Our system can be divided into parts that are conditionally independent of each other, so we had the opportunity to almost completely outsource some of the work to Light IT Global. They employed 3 Python developers, 2 React developers, a QA engineer and a PM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main result is definitely the expansion of the functionality of our platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met the deadlines they announced at the evaluation stage. Sometimes our predictions did not coincide with their assessment after the estimate, but in the end, we found a common ground and agreed with their planning. They not only accepted our requests but actively warned us about the problems and risks they saw on their side.

Our requests were fully formed, but the Light IT Global’s team gave us advice from their experience, and several times it was really helpful and saved us from unnecessary problems.

What was your primary form of communication with Light IT Global?

Virtual Meeting

What did you find most impressive or unique about this company?

I was pleasantly surprised that they don't do the job without understanding it. It seemed to us that this is an experienced team that not only writes code but also understands the possible risks, and sees the advantages and disadvantages of the decisions that are being made. In addition, we received a proven and working product without unnecessary unforeseen problems

Are there any areas for improvement or something Light IT Global could have done differently?

From the client's point of view, it would be great to get everything done faster and cheaper. From a pragmatic point of view, we got the result we wanted, within the timeframe we expected and for the money we agreed upon, so if there are any difficulties, we are not the people who faced them

BACKGROUND

Please describe your company and position.

I am the Site Lead of PSInteractive LTD

Describe what your company does in a single sentence.

PSInteractive is focused on providing innovative digital entertainment solutions for partners operating in the Digital Media Market in the DACH region in Europe. The products we are working on affect the lives of millions and combine bleeding-edge digital approaches with the proven media proficiency of our partners from ProSiebenSat.1. 

Our expertise lies in web and mobile development, combining solutions for live video streaming, video content distribution, unique user interactions, CMS, authentication services, and many more. We are competing with well-known and established digital platforms on the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Light IT Global to accomplish?

We were looking for software development experts with a lot of experience, an agile mindset, and great communication skills.

SOLUTION

How did you find Light IT Global?

• Online Search
• Referral

Why did you select Light IT Global over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Light IT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For more than two years now, we have worked with experts from Litht IT on various projects in the media domain. The project that stands out is a white-label solution for publishing content, which is used to publish several products, particularly one of the biggest sports-related sites in the DACH region.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables, no matter whether we are considering administration, communications, or code, are always on time, with the expected quality and regarding the process established in the beginning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

People engaged in our projects deliver with our engineers, upholding the coding standards and quality. Those people are part of our daily communication and team lives, supporting agile principles and keeping our company culture in mind.

What was your primary form of communication with Light IT Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They stand out with their dedication to understanding our needs and striving to figure out the solution together. The company representative showed great care in our conversations, going the extra mile to find what we were looking for and providing a solution that fit our budget and needs. 

Efficient communication in time, great candidates for us to choose from, giving feedback and looking for one from us and aligning and compiling with our requirements and processes. Working with Light IT is easy, motivating, and gratifying.

Are there any areas for improvement or something Light IT Global could have done differently?

We didn't come across any areas in our joint venture where we needed to communicate an improvement.