Level 12

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of a horse racing data and analytics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Level 12?

I needed someone with high-level network programming experience to set up a series of connections to outside vendors which involved APIs and data flow management systems.

SOLUTION

What was the scope of their involvement?

After conversing with the providers, Level 12 set up the database, infrastructure, and connectivity. The team also set up the API for us to access that data. They used Python to code it out. 

What is the team composition?

We worked with several teammates, including Randy (Chief Executive Developer).

How did you come to work with Level 12?

After doing a Google search and finding them, I met with one of their business development teammates. We chose them because they were local and had experience with Python. 

How much have you invested with them?

We’ve spent well over $500,000.

What is the status of this engagement?

We began working with Level 12 in the fall of 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Level 12 does great work, and I have no doubt that what they’ve done for us is of the utmost quality. However, we’ve had a lot of struggles and challenges due to the continuous rotation of teammates working on our project and the expectations of when work should be done. 

How did Level 12 perform from a project management standpoint?

The team has had some growing pains in terms of good communication and keeping us abreast of where they are in the pipeline of progress. It’s been quite frustrating, and we’ve had a couple of conversations with them about that recently.

They eventually get the work done, but it sometimes takes a really long time. Level 12 did put a project manager in place to serve as a liaison between us and the main developer, which helped a little bit, but then it petered off.  

I understand that development work can slow down, but it’s challenging when I have to tell our partners that there is still a lot of work that needs to be done. The timeliness and the meeting of deadlines have been a little bit lax. 

What did you find most impressive about them?

Their software is well-written and well-tested. The end result is always solid. Level 12 does excellent work, it’s just the timeliness that has been an issue.

Are there any areas they could improve?

They always say that they need more developers because it’s a complex project, but we can’t invest more money if they’re not getting the work done in a timely manner right now. 

They’re good people and they do great work, but they definitely have to figure out how to operate a little better in this space. We want more of a partner.

Do you have any advice for potential customers?

Be very specific about what is going to be built and when you can expect. There needs to be a consistent stream of communication throughout the entire process so that you don’t go three weeks wondering why something hasn’t been done.

You have to stay on top of it and make sure that the work is being done, because it sometimes felt like the developer who was on our project was doing other work, so our project was put on the backburner.

BACKGROUND

Please describe your company and your position there.

Airtonomy is a software platform compatible with commercial drone hardware. Centered on advanced workflows, Airtonomy leverages artificial intelligence, robotics, IoT architecture and cloud computing to form a multi-purpose, on-demand solution that empowers users to automate processes, cut costs, and improve safety, all with the push of a button. Dr. Joshua M. Riedy is the Founder and CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level 12?

DevOps and Enterprise Software Development

What were your goals for this project?

Scalable, Secure Infrastructure and Software Development

SOLUTION

How did you select this vendor?

Word of mouth led to a strategy session with Randy and Nick. From that point forward we chose to proceed with Level12.

Describe the project and the services they provided in detail.

Dev Ops and Software Development specific to applied use of sUAS and algorithmic work, predicated on IoT infrastructure.

What was the team composition?

Most work is performed by three team members working cohesively with Airtonomy staff.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Dev Ops and Software Software development is instrumental and has been top notch.

How was project management arranged and how effective was it?

Project management is shared between Level 12 and Airtonomy. Within Level 12, project management is embedded.

What did you find most impressive about this company?

The dedication to understanding customer needs, enough so to deliver upon them.

Are there any areas for improvement?

N/A

BACKGROUND

Please describe your company and your position there.

Captive/Project Management of insurance companies as part of consulting services offered by a CPA firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Level 12?

A client needed a full overhaul of their website in 2016 and an update in 2019.

What were your goals for this project?

To make the website user friendly and provide owner/insured login and access to risk management and other information.

SOLUTION

How did you select this vendor?

The firm has used this vendor on other projects.

Describe the project in detail.

A client needed a full overhaul of their website in 2016. From 2016 - 2019 Level 12 provided support and consulting and then the website was given an update in 2019.

What was the team composition?

Initial meetings with a programmer and director of business development and then ongoing communication by email through the use of their service request email.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Successfully created a website that is user friendly and content/materials can be easily added by the client.

How effective was the workflow between your team and theirs?

The project was completed in a timely manner.

What did you find most impressive about this company?

They were knowledgeable and able to provide 'outside-the-box' website solutions that were cost-effective.

Are there any areas for improvement?

I would like to see more communication and follow-up during the project but, it was completed in a timely manner so that did not deter from the outcome.