Ladybugz Interactive Agency

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a construction and remodeling company that mainly focuses on residential and building properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ladybugz Interactive Agency?

We were looking to update our Wix website and refresh its design.

SOLUTION

What was the scope of their involvement?

Ladybugz Interactive is helping us develop our website and provide professional content creation. They also write monthly blog articles, monitor our SEO performance, and manage our Facebook and Instagram channels with daily updates.

What is the team composition?

Our main point of contact is Lysa (CEO & Founder).

How did you come to work with Ladybugz Interactive Agency?

I was looking for local design and development vendors on Google when I came across their company.

How much have you invested with them?

We’ve spent approximately $45,000.

What is the status of this engagement?

Our ongoing partnership started in June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They help us rank on the first page of Google with defined keywords to reach specific audiences and places. They optimized the website in a way that it’ll show up organically to people who’re searching for our type of service.

How did Ladybugz Interactive Agency perform from a project management standpoint?

They accomplish everything within the timeframe and budget so I have no complaints about how they manage the project.

We typically communicate through email.

What did you find most impressive about them?

We like how they take the time to explain the process to us — they’re very results-driven and highly communicative.

Are there any areas they could improve?

I would like to be on the first page of Google consistently, but I realize that this type of work takes time so other than that, I’m quite satisfied with our partnership.

Do you have any advice for potential customers?

The results for this type of work take time to flourish so I would just advise you to be patient and set realistic expectations.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of an automotive repair shop with my husband. We do general repair on all makes and models, state inspections, rust frame repairs, and projects on land rovers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency, and what were your goals?

We hired Ladybugz to help manage our website, take over most of the social media post and increase our SEO in for certain areas. We continually work on creating fresh content through bolgs to promote business in specific areas that will increase our revenue.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for digital Marketing companies in our area. It was important to have someone local. After researching and speaking with many, Ladybugs was the right fit. Lysa was the deciding factor for sure. Her energy and passion was key. Just speaking with her for 5 minutes was all we needed to see how intelligent she was and how she and her company could bring us to where we needed to be.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First we worked on our website, which was a mess. We made sure the layout was inviting and all the links were in proper order. We had a very specific idea of what we wanted on the site and Ladybugz made sure to integrate everything we wanted.

We then worked on our social media content and figured out how to get our company to the top of the search engines. We again continually work to remain at the top. We are always working on key words. Since our project is ongoing we create blogs on a monthly basis, we use fresh, current pictures for from our shop on social media (something my small town loves to see).

We also created a photo shoot for our staff and through covid kept policy and safety updates available to customers through digital marketing.

How many resources from the vendor's team worked with you, and what were their positions?

I personally have worked with someone from digital content and SEO, social media, marketing, and the CEO and project manager. All exceptional at their jobs!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since joining Ladybugz I don't have to worry about digital marketing anymore. I know it is taken care of and if i every have a problem it will be solved. It is such a good feeling knowing i have a great company that has my back.

I can now focus on my shop and spend time on my customers knowing my digital marketing/social media is in good hands. It weighed me down for a long time. Since we started working with Ladybugz, they have brought great value to our business.

We have stayed at the top of the search engine in our area, our customer count in up, we have exceeded our goal for 2021 and we cannot wait to see what we can do together in 2022

How effective was the workflow between your team and theirs?

We touch base with Ladybugz on a monthly basis. Anytime i email or call them they respond immediately.

What did you find most impressive or unique about this company?

I was impressed that they helped me with a little bit of everything for my shop. I needed help in several areas and i added what i needed assistance with. Other companies had a certain package and you could not combine services. I made my project what it needed to be for my company

Are there any areas for improvement or something they could have done differently?

Im sure there are but i don't have any improvements to be made at this time

BACKGROUND

Please describe your company and your position there.

I am the Executive Director of Joanne Langione Dance Center, a woman-owned, family business that is celebrating 46 years of teaching dance to children ages 6 months through teens in Newton, MA. JLDC was recently awarded Best of Boston, Best Dance Classes for Kids by Boston Magazine for their dedication to teaching in a fun and supportive atmosphere in their new, 11,000 sq ft. state-of-the-art studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency?

We initially wanted to improve our SEO. Ladybugz presented us with a comprehensive project scope on how to do that which included website re-design and monthly digital marketing consultation.

SOLUTION

How did you select Lady Bugz Interactive Agency and what were the deciding factors?

We ultimately choose Ladybugz because their strategy to improving our SEO was smart and effective. In addition, we felt that in just a few short meetings they understood our brand and our value to our community.

Describe the project in detail and walk through the stages of the project.

Our work began with website redesign. We were on a tight timeline based on our enrollment season. After two discovery meetings, the Ladybugz team presented us with two design approaches.

After choosing one, we got to work refining our design and communicating our program offerings in an effective way with a more modern and clean look. Simultaneously we were also working on getting all or our digital marketing designs and materials in order so that when the website launched we could also hit the ground running with social media and blog posts.

How many resources from the Lady Bugz Interactive Agency team worked with you, and what were their positions?

We worked with 5 primary members from the Ladybugz team. The Owner, Creative Director/brand strategist, Director of Customer Success, Digital Media Strategist and Blog writer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have launched a new website that better reflects the quality of our programs. In addition, the user experience is much more streamlined and optimized for mobile. We have a brand identity that is modern, streamlined and easy to integrate into our online and printed materials.

How effective was the workflow between your team and theirs?

Ladybugz established a clear timeline for meetings and deadlines in order to keep our project on schedule. They made it very easy to share documents, feedback and their turn around time was quick and efficient. Communication was very easy and professional. It was a pleasure to work with them.

What did you find most impressive or unique about this company?

They are experienced professionals that truly know their craft. They understood our design goals and worked tirelessly to make them come to fruition. When we decided we needed updated photos to include on the website they were able to provide that service for us in our timeline.

Are there any areas for improvement or something they could have done differently?

We do not have any complaints about our website redesign project.

BACKGROUND

Please describe your company and your position there.

I am President of a small nonprofit based in Massachusetts. For over 30 years, our all-volunteer organization has helped provide education, shelter, medical care, and job training to women and children in South India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency?

Our website was over 12 years old and quite outdated. We needed a web design agency that could help us communicate our mission more effectively and create a more inviting web presence. We wanted the new website to be more accessible than the old one, and easy to explore.

SOLUTION

How did you select this vendor and what were the deciding factors?

We scoured the internet for top web design companies, and interviewed 4 or 5. We chose Ladybugz because: 

1) their values and ours are extraordinarily compatible

2) they have superb communications skills

3) they are knowledgeable, and easily answered all of our questions

4) they were creative in finding ways to make our project affordable.

Describe the project in detail and walk through the stages of the project.

After a couple of exploratory phone calls and a discovery meeting on Zoom, we received drafts of several pages, giving us a clear direction. Weekly meetings with the creative director/designer for the project enabled us to fine-tune our message. He came up with some wonderfully creative solutions for conveying our work graphically and pictorially.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people over the course of the project: the CEO, the designer, and the QA point person who resolved a number of technical issues pre-launch.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site has newly launched, but feedback is overwhelmingly positive. We have received emails, texts and phone calls from so many people who want to let us know that they love the site and find it "beautiful", "engaging", "fun to explore", "easy to navigate", and "profoundly moving". Several people called to tell me they were moved to tears by the beauty of the new site and the clarity of the messaging.

How effective was the workflow between your team and theirs?

The agility of thebteam in responding to our scheduling needs and goals couldn't have been better as we worked together on developing the new website.

What did you find most impressive or unique about this company?

The Ladybugz Interactive Agency team empowered us to be effective partners in collaborating with them. When we realized the site needed to be more accessible, the designer immediately responded with concrete and effective strategies. Ladybugz' corporate commitment to "getting it right", on every level, is absolutely outstanding.

Are there any areas for improvement or something they could have done differently?

To meet our budget, Ladybugz experimented with a new approach that inadvertently led to a crunch just before launch. If they offer such a generous arrangement again, I imagine they'll structure it a little differently. Their honesty about the problem and their efforts to resolve issues quickly were really extraordinary. I came away feeling even more impressed by the quality of their work, and by their unwavering commitment to their clients.

BACKGROUND

Please describe your company and your position there.

I am the Vice President of Marketing for NFS Leasing, Inc. NFS Leasing is a leading equipment finance company that provides customized financing solutions supporting businesses with challenged credit, including start-up & pre-revenue, high-growth, financially distressed, and turnaround companies.

NFS uses its own balance sheet capital and provides fast, flexible credit decisions and is proud to have created thousands of jobs and infused almost $1,000,000,000 of capital into credit challenged firms, a segment of the economy that struggles to secure critically needed financing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency, and what were your goals?

As a rapidly growing company with limited in-house marketing resources, we needed an external partner to enhance our digital marketing presence. At the beginning, this included an update on our current website. As well, we are working on a second project to build our digital and social media assets to raise awareness and generate leads.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've been working with several agencies in the last few years, and wanted to consolidate some of these elements. I was familiar with Lysa Miller and some of the services she and her staff provided. After learning more about the Ladybugz, the impressive work they provide, and the team that would support us, I was ready to launch our first project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They assisted us in refreshing our website. Although we had only developed our website two years earlier, our focus at the time was on content and general navigation. We needed Ladybugz to help improve the website. They have improved the technical aspects of the back-end, so we are better equipped to manage our growing content and SEO. They also gave the website a fresher appearance and enhanced user experience.

How many people from the vendor's team worked with you, and what were their positions?

In general, two individuals: Lysa Miller, Ladybugz Founder, and Frank Pereira Developer/ Designer. There was also the support of Bobbie and Crystal who helped to bring our process forward quickly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The most important outcome of the project has been clear and creative direction and technical improvements. This allows us to properly scale our marketing efforts, according to industry standards and creative guidelines.

Describe their project management style, including communication tools and timeliness.

They are organized and have excellent project management skills. They lay out a plan and follow it. They had excellent communication and shared with us what support was needed on our side. We were able to do the job that was originally set out on time, and I was satisfied with the process.

What did you find most impressive or unique about this company?

They do a great job as a team. Their collaboration and willingness to support and assist one another is evident throughout the project. Also, they are actual partners. They truly serve as an extension to your team. This is exactly what we needed to further our marketing efforts. We are very pleased with the outcome.

Are there any areas for improvement or something they could have done differently?

They made improvements along the way. Lysa requested feedback, which was mostly positive, and she made minor adjustments based on that feedback to improve the process as we moved forward. It's great to have a partner asking for feedback and implementing it.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO at Alamar Biosciences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ladybugz Interactive Agency?

We needed someone to create our website. Our goal was to develop a presence in the marketplace to help potential customers and investors find us. We also wanted to create a detailed profile of our company to help us recruit more people. Our biggest challenge was that we needed it finished within a four-week window.

SOLUTION

What was the scope of their involvement?

Ladybugz Interactive created a WordPress site for us. Due to the limited timeframe, their development and creative teams worked closely with us to produce the site’s content, layout, look and feel, and brand imagery. They brought 3–5 proposals in each meeting and helped us narrow them down to the best choice, which we would then iterate on. 

What is the team composition?

We interfaced directly with three teammates, but there was a development team working behind the scenes.

How did you come to work with Ladybugz Interactive Agency?

We found them through a web search. After seeing a number of positive reviews about their work, we decided to interview them. 

How much have you invested with them?

We spent roughly $35,000.

What is the status of this engagement?

The project lasted from August–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have many metrics yet, but we’ve certainly received a lot more inbound inquiries and positive feedback from people who have seen the website.

How did Ladybugz Interactive Agency perform from a project management standpoint?

Their project management was excellent. The Ladybugz Interactive team was easy to work with and adhered to our strict timeline. Cost-wise, they were pretty competitive and stuck to the budget we set.

Additionally, Ladybugz Interactive was very responsive and received feedback well. We communicated through email and scheduled Zoom meetings twice a week.

What did you find most impressive about them?

We were most impressed with their creativity and communication skills.

Are there any areas they could improve?

No, we were pleased by their work.

Do you have any advice for potential customers?

Devote sufficient internal resources who can quickly respond to the Ladybugz Interactive team’s proposals and presentations.

BACKGROUND

Introduce your business and what you do there.

Sharon Cummings: I’m the founder of GermArmor Inc.

Wendy Guy: I’m the treasurer of GermArmor Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ladybugz Interactive?

SC: We had a website that was created by a previous agency, but we decided to overhaul it. 

SOLUTION

What was the scope of their involvement? 

SC: Ladybugz Interactive revamped our whole website to better fit our personality. We’ve just launched the website in August 2021, but there are still a few moving parts that we’re fine-tuning like a future blog. At the moment, we’re working with them on our branding in addition to defining our niche. They’re helping us identify the people who would be most interested in our product.

WG: I’ll also add that, as we’ve gone through this process, we’ve realized that there are some areas where we don’t have efficiency. Working with us, Ladybugz Interactive has put together a jumpstart package, which includes a Google Drive where they document everything they’ve done under one umbrella. This makes it easier for us to refer to if we later decide to do a branding component ourselves or go down a different path.

What is the team composition? 

SC: We’re currently working with about five people, including developers and designers. Each individual’s role doesn’t overlap, but they work closely together so that there are never any gaps in the process.

WG: Morgan (Creative Director & Brand Strategist) is our main point of contact. Her project management skills are spot on, and she’s met or exceeded every deliverable that she’s outlined. We’ve never had to follow up with her on anything. Once, she had meeting minutes and updates for us within 30 minutes after a call — I’d never experienced that before!

How did you come to work with Ladybugz Interactive?

SC: After interviewing several marketing companies, Wendy and I felt a very strong connection to Ladybugz Interactive. They seemed to get what we were looking for because they were a women-owned marketing company themselves.

What made them stand out was that they took the time to be personal with us and learn about our interests. They noted what we liked right down to the colors we preferred, which made for a more personal interview overall. 

WG: It was a mutual process — they were interviewing us as much as we were interviewing them. Their goal was to make sure that we were an appropriate client. I really appreciated that because they wanted to fully understand what our needs were to see if we were the right fit.

How much have you invested with them?

SC: So far, we’ve spent just over $24,000.

After we got to know each other, Ladybugz Interactive identified which marketing goals would be the best for GermArmor Inc., and they discussed different packages we could pursue. It was nice that they didn’t try to force a specific package on us. Rather, they were willing to work with us to determine the best financial option for a new company and product like ours. 

Once we start getting more interest and can afford it, we plan to move a little further with our package.

What is the status of this engagement?

SC: We started working with Ladybugz Interactive in May 2021 and foresee a long-term relationship with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SC: I appreciate that they’ve given us suggestions to guide us through this whole process — it’s been outstanding. The site itself is day and night compared to our initial version. It’s soft and happy, and we throw in some affirmations now and then. It’s just a beautifully done website that fits our personality perfectly. Ladybugz Interactive absolutely nailed it.

How did Ladybugz Interactive perform from a project management standpoint?

WG: Ladybugz Interactive has given us a much more efficient way to handle projects through their centralized documentation. That’s not necessarily what you’d see with other agencies that might keep assets in different places. We’re thankful that they brought this point to our attention. 

SG: They’ve set up a Google Drive to house all of our documentation. That’s where we review and approve their work, and it helps ensure that every team member is on the same page. Besides that, we have a Zoom call every Monday, and we have each person’s phone number and email so that we can speak with them whenever we have any questions.

What did you find most impressive about them?

SC: I can’t say enough about them. They take the bull by the horns and are driven to see us succeed. Even the photoshoot that we had with them was enjoyable while still being professional. 

This engagement feels so natural because they’re easy to work with and approachable. The fact that they get to know you as a person before deciding if they want to jump in is stellar. The team is transparent, too. We always know where we are with them.

Are there any areas they could improve?

SC: I don’t have anything to say. They’re a well-oiled machine! They just need to clone themselves so that they can take on more clients.

Do you have any advice for potential customers?

WG: Like with anybody, the biggest thing is to keep an honest line of communication open. In the beginning, Ladybugz Interactive just laid everything on the table, and whatever they said came to fruition. I’m sure that other customers will have the same experience as us. We’re very fortunate to have met them because we work very well together.

SC: For customers who are starting a new business, know that there are bumps in the road. We’ve found that you just have to go with your instincts. When you’re interviewing someone and it feels comfortable and honest, you need to go with that. We felt that with Ladybugz Interactive.

BACKGROUND

Please describe your company and your position there.

I am the co-founder & Executive Director of the world's only classical music organization created for individuals living with mental illness and the people who support them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency?

We hired Ladybugz to create our first professionally-designed website that would integrate a new donation processing platform. We also needed a website with solid accessibility features. Ladybugz designed the site and also helped identify a photographer so we would have beautiful images.

SOLUTION

How did you select this vendor and what were the deciding factors?

We requested bids from 3 different vendors in the greater Boston area. We chose Ladybugz based on the quality of their current projects, affordable bid, and the fact that they mentioned accessibility in their bid to us -- before we even told them that we needed these features.

Describe the project in detail and walk through the stages of the project.

Our Ladybugz designer pitched a fabulous idea for the "hero image" on the new home page of our website and we built everything around that idea. We had a photo shoot and, while waiting for the images to be selected and optimized for the site, we held weekly meetings with or project manager and designer to move forward with each page of the website.

Once the overall design was agreed upon we added things like the menu design, calendar plug-in, and donation platform.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people including the project manager, designer, and an assistant.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new website received great feedback upon launch. People love the images and the ease of navigation. The switch from a Paypal processing donation site to our new donation platform makes our donors feel more confident with providing their financial information.

Most importantly, we have had people comment on how much they love the fact that our website has accessibility features for people who might otherwise have trouble reading it.

How effective was the workflow between your team and theirs?

Simply put: flawless. They responded so quickly to all of our questions!

What did you find most impressive or unique about this company?

Personally, I love the fact that it is owned by a woman. I also enjoyed the feeling of fluidity. This manifested itself in the fact that we held weekly meetings but could also email and chat any time during the week if we found a small correction that needed to be made during the website development, or even if we just had a little idea we wanted to share. Everything was extremely personalized and the Ladybugz Interactive Agency's team was incredibly responsive.

Are there any areas for improvement or something they could have done differently?

We were completely satisfied with the end result -- our gorgeous new website at a price our nonprofit could afford! -- and now we look forward to entering into a monthly maintenance agreement to ensure that we always put our best "virtual face forward!"

BACKGROUND

Please describe your company and your position there.

We are a general dentistry office that provides dental care with a focus in the use of technology and innovation to provide the best results for our patients. I am the Marketing Coordinator for the office as well as transitioning into join the practice as an Associate Dentist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency, and what were your goals?

We hired Ladybugz to help strengthen our social media presence. Even though we had all the social media sites, we did not have a level of consistency in design, post quality, post frequency and overall strategy to be efficiently using these social media sites to gain new patients.

SOLUTION

How did you select this vendor and what were the deciding factors?

In deciding who to use to manage our social media problem I met with multiple marketing and website management vendors. When speaking with Lysa at Ladybugz my first impression was one of integrity and honesty. She took the time to explain to me what her company does and allowed me the time to explain what I was looking for.

Through this conversation she was able to tell me how we could improve on our current situation. I really appreciated that every time I met with her that it never felt like she was trying to sell me a product or push me down a path that I wasn't planning on going. It really felt like we were working as a team together towards a common goal.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The project entailed a complete build-out of a year's worth of social media posts to our key social media platform: twitter, instagram, Facebook, and LinkedIn. In the process of building these posts Lysa and her team helped our practice redefine our brand through style sheets outlining the fonts that we should use to best match our logo, the color scheme for future documents and post, along with adjustments to our profile pictures and timeline photos on each of our social media platforms.

Part of the way through the project Lysa had a member of her team, Morgan, come to our office to do a photoshoot of all of our team members, our office, our staff in action, along with some other marketing photos to help with our posts. After all of this was completed Lysa and her team put together all of the posts for our approval and then through the use of Coschedule scheduled all of the posts out for a full year so we no longer had to think about putting together a post and we could put more energy into other marketing efforts in our office!

How many resources from the vendor's team worked with you, and what were their positions?

There were three main members of Lysa's team that worked with me. Morgan was the behind all of the branding that we did and the photoshoot. Alex was a member of her team who focused on creating all of the posts, pulling all the content necessary from our website and other professional sites, and writing out which each post should say. And Lysa was the coordinator behind the whole project. She made sure that everything ran smoothly, that all the content I was happy with, and when any problems came up she dealt with them so efficiently and easily.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At this point we don't have any direct numbers from the project yet, but we are already hearing from patients and our own staff how the consistency that we are putting out now is much more professional and informative than it's ever been.

How effective was the workflow between your team and theirs?

Given the type of project this was the workflow was very easy. I don't think that it could been done any better.

What did you find most impressive or unique about this company?

They are very creative. Lysa is always thinking outside of the box and asking how can we make this better, what can we do different. I really like that about her approach. She has given me so many off the cuff ideas through these couple of months working with her that I feel like I am learning so much more about marketing from her.

Are there any areas for improvement or something they could have done differently?

I really have no complaints from this project. I think everything was done great!

BACKGROUND

Please describe your company and your position there.

I am the Marketing Communications Manager for a leading design and manufacturer of spectral instrumentation solutions for the remote sensing, advanced machine vision, and government/defense markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency, and what were your goals?

As the sole marketing and communications creator at Headwall, I needed an outside perspective and creative talent to help me with taking their brand to the next level. My biggest concern was with the brand's marketing assets because they had never had a defined brand or consistency in the look and feel. After talking to LadyBugz, I knew that a brand and logo refresh exercise was extremely necessary before we moved forward with anything else.

SOLUTION

How did you select this vendor?

I reviewed 4 different companies, including ones I had used at prior organizations, and LadyBugz's pricing and process was one of the best I've seen on the market. Honestly, no other company could compare or compete with what they offered me in my opinion.

Describe the scope of their work in detail, including any steps and the final deliverables.

They assisted us with the visual refresh of the Headwall logo and created a brand book with clear guidelines for the visual direction of new and refreshed marketing content. First step was a brand discovery meeting, followed by a brand review with designs for stakeholder feedback, and then final delivery of the logo assets and brand book. It was very organized and we were clear on dates for deliverables every step of the way. 

How many people from the vendor's team worked with you, and what were their positions?

Two people: Lysa Miller, LadyBugz Founder, and Ryan Kohler, Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Clear creative direction was the biggest outcome. Headwall never had that before and it was such a relief to finally have a base to work off as a marketing communications professional.

Describe their project management style, including communication tools and timeliness.

They have a plan and follow it. Communication is consistent and clear. I never worried about anything.

What did you find most impressive or unique about this company?

They are structured differently from other agencies. So that means they provide more flexibility with projects, especially when there are a lot of stakeholders who need to weigh in on costs and timing. I found them to be a true partner for me. This is what I've needed to help me succeed in this type of role. 

Are there any areas for improvement or something they could have done differently?

No, I just want to keep using them for every project I have. Great people and great work.. you can't ask for anything more as a MarCom professional.