Ladybugz Interactive Agency

BACKGROUND

Please describe your company and your position there.

I am an inside sale representative at Blueshift Materials. We manufacture a polyimide aerogel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency, and what were your goals?

Our website was created 4-5 years ago and was in need of multiple updates and an overall upgrade. We contacted Ladybugz to re-vamp our website with the goal of increasing number of viewers.

SOLUTION

How did you select Ladybugz Interactive Agency and what were the deciding factors?

We searched online for web developers in the Massachusetts area and after interviewing multiple candidates we landed on LadyBugz. They offered the most direct support for a small- to medium-sized business at incredibly competitive rates. They also had a ton of different options to read through on their website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had multiple virtual meetings over the course of the month to review any updates we requested. LadyBugz also provided very helpful video walkthroughs of the changes they made and suggestions for additional changes.

How many people from the vendor's team worked with you, and what were their positions?

We met with a total of 3 different members of the LadyBugz team throughout our meetings, the project manager Lysa, and two developers, Frank and Pankaj. Everyone we interacted with was great!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site was launched this week and our whole team is very happy with the results. All of our new content is posted to the site, and we can seamlessly make edits ourselves.

Describe their project management style, including communication tools and timelines.

We had multiple virtual video conferences with the project manager and developers. Constantly stayed in communication throughout the process via email and Trello messaging board.

What did you find most impressive or unique about this company?

They were very friendly and open about their services and what they can do. Also (Lysa especially), they bring enthusiasm to each meeting that gets us excited about web development! They even finished ahead of the short timeline we asked for.

Are there any areas for improvement or something they could have done differently?

N/A, couldn't have asked for an easier process. Looking forward to working together via your support package!

BACKGROUND

Please describe your company and your position there.

I am the CEO of a MetroWest MA / Central MA Moving Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency?

We hired Ladybugz Interactive to redesign our website, for SEO and manage and grow our social media presence.

What were your goals for this project?

We wanted to more leads from our website and from social media.

SOLUTION

How did you select this vendor?

This vendor was recommended by our marketing consultant.

Describe the project in detail.

The first project was to migrate and build a new website on the WordPress Platform. We then went on to continue to build content that was built for SEO and social media. Our web traffic has increase over 400% since then and our social media channels are in the thousands which helps us to build our brand on many levels.

What was the team composition?

A project manager who was the company owner, a graphic and UI designer, a web developer and a social media marketing manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website has been great, it looks professional and highly competes with other local and national moving companies. We keep it updated and it has served as a lead generation tool for our business. Our social media presences have grown and we continue to get calls, leads and tons of reviews from customers. We publish content that keeps us engaged in our communities.

How effective was the workflow between your team and theirs?

We had a marketing consultant on our side that managed everything and she works with Ladybugz on several client engagements so that was very seamless. They have a solid process but they are flexible and easy to work with.

What did you find most impressive about this company?

I always find their ability to be innovative and problem solving very impressive. They are always introducing us to new things.

Are there any areas for improvement?

I wish we could spend more with them! I would love to have them tackle all of our marketing but we are just not there budget wise yet, we love working with them for sure!

BACKGROUND

Please describe your company and your position there.

I am a franchise owner of a multi-location respiratory therapy company. I was put in charge of creating a multi-location website for the business that would allow us to have a cohesive brand managed from one platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency?

Ladybugz Interactive architected, designed and developed and built a multi-location website for our Respiratory Therapy Business that has four franchised locations. They also implemented a local SEO strategy that makes it easy to find local clients at each location of the business.

What were your goals for this project?

To have an easy to manage cohesive website to promote our brand and get clients locally.

SOLUTION

How did you select this vendor?

This vendor was referred to us from another healthcare business here in Canada. Although they are US-based, we knew the owner was Canadian and was familiar with the area and market. We reviewed other client's in Canada with similar goals to us including a veterinary hospital chain in Toronto.

We felt Ladybugz really understood our needs and the proof was in the client's they'd served. We even read through their testimonials, did our own SEO research and felt they really had a nice nice here, helping multi-location small businesses and franchises. Also their solution fit our budget.

Describe the project in detail.

First we went through a branding exercise with our own design team and redesigned the logo. We were able to take that look and feel and create a nice cohesive look and feel that gave all of our locations a professional consistent image. This was new to us.

The team architected the site and came up with the navigation scheme and we approved that. They gave us a guideline for the content they needed and all the assets that would be required to make the project go fast and be successful. They built the website first and it was live (I'm not sure how they did this but it was really efficient).

Once we approved the design and layout they just built the site, on a live-working platform so we could see progress. Once the whole thing was built, they tested it to make sure it was all working and allowed us to take a couple weeks to make sure we were happy.

Launch was easy and seamless! Poof we had a whole new website for the business we started from the ground up in a small town.

What was the team composition?

The team included four people, an account manager who was the business owner, a designer and development expert and another person who was a junior designer assisting with the production.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Before the website, we had very limited small business websites that did not rank in Google. Now we consistent leads from our website and business is good, because we look like a professional but local brand and that really speaks to people.

How effective was the workflow between your team and theirs?

It was pretty easy since they asked us for everything up front, we delivered what they needed. It was a lot of content but we had it all luckily, including photos of products, and all of our services. Once we approved things the process was very fast and we had little involvement. We really trusted them to run with things which was nice. We had more involvement in the SEO strategy.

What did you find most impressive about this company?

They were just really easy to work with, and their processes were solid but not inflexible. Flexibility was important to us, we changed a few things along the way and they were fine with the changes and always educated us on what that would mean, like more time, or increased budget etc.

Are there any areas for improvement?

There is always room for improvement in any business. I can't think of anything from our experience, but we loved how personal this business was. I would say just to continue to have that, you are right next door, feel. Boston and Alberta are far away, but we felt like they were local because they understood us so much..

BACKGROUND

Please describe your company and your position there.

I’m the director of an adult continuing education program in Marlborough, MA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ladybugz Interactive Agency?

We needed to re-brand our program, specifically our web solution.

What were your goals for this project?

We needed a web solution that would make it easy for users to sign-up online to find classes, pay, review instructors and that would be easy and simple to update on our side to keep our information fresh and current.

SOLUTION

How did you select this vendor?

They came highly recommended from other educational facilities in the area, along with several great reviews on various websites. We reviewed the portfolio, were very impressed and really liked what the team had to offer us.

Describe the project and the services they provided in detail.

Ladybugz Interactive architected and designed a custom WordPress website that is not just attractive, but has helped us grow, promote and manage our programs. They helped walk us through architecting the site, helping us develop content, design and build-out. Along with hosting and support.

What was the team composition?

The team consisted of a creative director/account manager, a web designer, a web developer and a content and social media manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our organization has grown, the website has saved us time and money in registrations, and given us more time to promote our education programs. The efficiency of the website helps us to keep things up to date and front and center. Also the website is easily found in search engines, and we have seen an increase in interest and registrations overall since we launched our website back in 2015.

How was project management arranged and how effective was it?

The project went very well. We had a kickoff meeting, where we met the designer and the rest of the team. We talked about our goals, reviewed our content and gave them examples of where we wanted to go.

The team ran with that and came back to us with some pretty impressive ideas and designs. From there we moved onto to more design work that we approved and gave the go ahead to go and build.

Once the site was completed, and there was a lot of content (over 200 faculty members) the site was thoroughly tested and working perfectly before we launched. The launch was seamless and we’ve had no issues with our website since we have launched it.

What did you find most impressive about this company?

They came to the table with some ideas. We didn’t really know where we wanted to go, but they were open to brainstorming and helping guide us through the process. They helped us make decisions we were unsure about and that helped move us along a lot faster than if they’d left everything up to us.

Are there any areas for improvement?

We felt that everything ran perfectly and smoothly. We could not have been happier. There is always room for improvement in companies and I would just say, stay small and personable that is why we love working with you.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at MassVentures, a venture capital firm located in Massachusetts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ladybugz Interactive Agency?

We were changing our firm name from Massachusetts Technology Development Corporation to MassVentures, so we needed to redesign and rebrand our website to reflect that. We also wanted the new website to reach a broader customer base in the Massachusetts area.

SOLUTION

What was the scope of their involvement?

We gave Ladybugz information about our firm, then they submitted design ideas to us. When we agreed upon a design, they built the site in WordPress. We continued to provide them with updates to our portfolio and company information so they could revise the site. We now work with a design and digital marketing agency affiliated with Ladybugz to make further updates to the site.

What is the team composition?

We initially worked with Lysa (Founder and Partner, Ladybugz Interactive Agency), who is now the VP of sales and marketing for the affiliate agency, so we continue to work with her.

How did you come to work with Ladybugz Interactive Agency?

We were considering two other companies aside from Ladybugz, but one of our PR team members worked with Lysa in the past, so we felt most comfortable teaming up with her group.

How much have you invested with them?

We invested approximately $3,000.

What is the status of this engagement?

We began working with them in 2013 and the website was completed over the course of a few months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received very positive feedback on the website. It represents our company is a sleek, modern way.

How did Ladybugz Interactive Agency perform from a project management standpoint?

They were very responsive to our needs—usually via email.

What did you find most impressive about them?

They had excellent ideas for our website.

Are there any areas they could improve?

No. I didn’t run into any major problems with them.

Do you have any advice for potential customers?

Discuss with them what you’d like to be done. They’re very receptive to your ideas and expectations.

BACKGROUND

Introduce your business and what you do there.

I am an ADHD coach running ADHD Essentials. I take part in speaking engagements, staff development, and work one-on-one with ADHD kids and their parents, helping them navigate the challenges of this disorder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ladybugz Interactive Agency?

If you don’t have a website, you don’t exist. Mine wasn’t that great, and I needed to step it up a bit and add more multimedia elements. I can write, and I can work with ADHD sufferers, but, when it comes to building a website, I have no idea. I needed a local partner whom I could visit physically in order to specify what I wanted to be changed or added.

SOLUTION

What was the scope of their involvement?

Ladybugz Interactive completely redesigned my WordPress site. They asked me what I wanted the site to look like, and were interested in customizing it to me. I gave examples of websites that I liked, and also looked at Ladybugz’s other work. Because I have a graphic designer, I came up with the color scheme, which had already been tied to business cards and material I use during presentations. They used this as a basis, and filled in any holes. I didn’t feel a need to modify the final result too much, but there was give-and-take, so Ladybugz was open to any changes I wanted to make.

They also took care of SEO, helping my site be seen online, and designed a landing page for one of my e-books. I haven’t asked Ladybugz for any content marketing services, but I’m sure they could provide this. Mostly, I wanted the website to be finished, since I have a full-time job. I haven’t dived too deeply into other details.

They added a copy based on some samples provided by them. I know what my business is, so I was comfortable doing this. Ladybugz made sure that the site was connected with my various social media pages, and basically gave me a home online. They structured it well, based on an understanding of web design and living on the internet.

The site has many of the usual components, including a contact form, a Home page, and an About Me page. There is also a section which talks about the ADHD disorder, a piece on the services I provide, and a media page containing some books, podcasts, and other material. I haven’t been doing enough with the last one, but that is my fault.

How did you come to work with Ladybugz Interactive Agency?

I found out about them through my graphic artist. I contacted Ladybugz, and they understood what I wanted. I also appreciated that they’re 20 minutes away from me.

How much have you invested with Ladybugz Interactive Agency?

The cost of their work was between $1,000 and $1,500.

What is the status of this engagement?

I started working with Ladybugz Interactive in September 2016. The site took 1 month to complete.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I’m not good at tracking metrics, but my email referrals have tripled or quadrupled. I receive between 5 and 10 inquiries per week, entirely due to the website.

How did Ladybugz Interactive Agency perform from a project management standpoint?

I dragged the project by not providing information, but they could have delivered it much quicker. Ladybugz has been easy to work with, and they know what they’re doing. I was kept informed about our general progress and deadlines. I really like the fact that they’re 20 minutes away, and I can visit them if I want to. The team is friendly, and I can actually joke around with them. This is exactly the kind of atmosphere I want to work in.

What did you find most impressive about Ladybugz Interactive Agency?

I’ve gone to their office whenever I had a question, and I find Ladybugz’ team phenomenal as people. It’s clear that everyone enjoys each other’s company, and that they like working there. They’re welcoming and interested in talking about my ideas. We have been discussing things beyond the website, including me setting up some workshops for Ladybugz.

Are there any areas Ladybugz Interactive Agency could improve?

Nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

The North Central Massachusetts Chamber of Commerce is a B2B organization focused on economic development in the region. Under the chamber umbrella, we have a few other affiliates, including the North Central Massachusetts Development Corporation and the Johnny Appleseed Trail Association. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ladybugz Interactive Agency?

When we reached out to Ladybugz, we wanted to do a website redesign amidst a full-scale rebranding effort. Our chamber has operated for 30 years, so it was time for an update. Ladybugz provided a logo redesign and some printed materials and redesigned our website, which was very outdated at the time.

SOLUTION

What was the scope of their involvement?

We started with the logo in order to pinpoint our color base. Next, on our end, we looked up other relevant chambers and business associations’ websites that have been nominated for national awards. We wanted to find a good example of our goals. We sent those ideas to Ladybugz, and they proposed different designs and templates. After some back and forth, we finally settled on a design. They populated it and worked with us to get the right photos from our database. They used WordPress to develop the website.

Ladybugz had to work with our database company (Steve Boyle and Associates [SBA]) to make sure that the pages work, are secure, and look seamless when people are navigating our site. That was one of our biggest challenges. They’ve also helped us with some SEO.

We’re a dynamic organization, and we host 130 events a year. Ladybugz did some work for our other organizations as well. Last fall, the designed a new website for the North Central Massachusetts Development Corporation. When we started a regional gift card program, they did that website. The challenge with that program was we needed the right certificates to take payments securely. Our tourism website, Johnny Appleseed Trail Association, was designed 4 years ago by another company. Ladybugz troubleshot that website and kept it running without any issues.

How did you come to work with Ladybugz Interactive Agency?

We started working with Ladybugz when we were looking to redesign our website. We sent off an RFP to every web designer in the North Central Massachusetts area. We got a number of proposals back, and they quickly became a top choice. After the interview process, we chose them to work on our website. In order to preserve the same look and feel across all of our affiliates, we asked them to do other websites as well.

How much have you invested with Ladybugz Interactive Agency?

For the 3 separate websites, we’ve spent around 50,000.

What is the status of this engagement?

We last worked together 2 years ago. They host all 3 of our major websites, plus our 2 mini-sites. We’re still partnering with them, and we’re looking to redesign our tourism website in the upcoming fiscal year. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We track numbers through our online event registrations, which has been significantly higher. With our previous chamber website, a lot of people had to call to register for events due to the insufficient system. That’s no longer the case. We also track our SEO, but I don’t have any of those numbers available.

How did Ladybugz Interactive Agency perform from a project management standpoint?

They were awesome, especially during the first project. Chambers are normally short-staffed, but we’re fairly large with a staff of 12. I and our president mainly worked on the redesign. Even when dealing with a variety of roles, they kept us on track while also giving us the time and space that we needed to do all of our other work.

What did you find most impressive about Ladybugz Interactive Agency?

I brag about their customer service. No matter what issue we’ve had—even on a weekend or late at night—they’ve always been right there with us. They’re always happy to help with minor edits or quick changes to make the sites as effective as possible.

Are there any areas Ladybugz Interactive Agency could improve?

No. We’ve worked with them on multiple sites, and we’ll continue our partnership. 

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of Riverbend

Describe what your company does in a single sentence.

Riverbend provides substance use treatment and Recovery services to individuals looking to lead a life of Recovery. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ladybugz Interactive Agency to accomplish?

• Create a new website
• Develop a new brand

SOLUTION

How did you find Ladybugz Interactive Agency?

Previous experience

Why did you select Ladybugz Interactive Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Ladybugz Interactive Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked Ladybugz with assisting us in developing a new name and brand for our 53 year old agency, while also launching a new website before our gala. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launching of the new brand after approval from the board of directors.
• Launching of new website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ladybugz Interactive Agency was extremely efficient with their timeline, which was important as we had a short window to get this done. Their client portal and weekly meetings were extremely helpful with keeping us accountable and on point. 

What was your primary form of communication with Ladybugz Interactive Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How flexible they were throughout the whole process working with us on major and minor updates, all while keeping us on our strict timeline.

Are there any areas for improvement or something Ladybugz Interactive Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of The IV Nurses

Describe what your company does in a single sentence.

We are a in home IV hydration, wellness, and weightloss company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ladybugz Interactive Agency to accomplish?

• SEO
• Website development
• Lead generation

SOLUTION

How did you find Ladybugz Interactive Agency?

Referral

Why did you select Ladybugz Interactive Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Ladybugz Interactive Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Improved website content to make it user friendly. 
• Moved my website to  word press. 
• Improved website SEO to generate local and new leads. 
• Provides content marketing to educate clients. 
• Implemented and manges social media stradegy in cluding tick tock videos. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Receiving new costomers that are repeat clients. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Lady bugz have always responded in a timely manner.
• They have been creative.
• They have brought my marketing vision to life. 

What was your primary form of communication with Ladybugz Interactive Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• My sales doubled in the first month after starting with them.
• Ladybugz Interactive Agency has gone above and beyond to help my business succeed. 
• The owner is very hands on and takes pride in helping her clients. 

Are there any areas for improvement or something Ladybugz Interactive Agency could have done differently?

No nothing at this time, I am very satified with the work they have done.