KNA 360

BACKGROUND

Please describe your company and position.

I am the Owner of Candid Home

Describe what your company does in a single sentence.

Our company is a dynamic e-commerce platform specializing in artisanal home decor products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

KNA 360 revamped our online presence and created a fluid, user-friendly e-commerce website to boost sales and customer interaction.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KNA 360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KNA 360 did thorough work. They started with a thorough website study and audience analysis. The team then optimized product listings, redesigned the website architecture, and included secure payment channels. 

A visually pleasing interface with straightforward navigation was also implemented. We delivered a responsive design, an order processing backend, and smooth third-party platform interfaces.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our expectations were exceeded by project results. Our website's user engagement rose 45% in the first three months after launch, boosting conversions by 30%. The redesigned website's 50% faster load time reduced bounce rates by 20%. These indicators clearly show KNA 360's good influence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management by KNA 360 was excellent. They delivered everything on time and followed the project timeline. We received timely responses to our questions, concerns, and changes. After the website launched, they provided support and guidance to ensure a smooth transition.

What was your primary form of communication with KNA 360?

Email or Messaging App

What did you find most impressive or unique about this company?

KNA 360's perfect integration of creativity and functionality impressed us the most. Their design aesthetic caught our brand's spirit, and their technical competence assured flawless performance. The initiative also showed their dedication to industry trends.

Are there any areas for improvement or something KNA 360 could have done differently?

Although our KNA 360 experience was excellent, there is always room for improvement. Clearer technical communication during development would have been helpful. This did not affect the project's success but could improve client satisfaction.

BACKGROUND

Please describe your company and position.

I am the Chairman of the Board of Wayfield Foods Inc.

Describe what your company does in a single sentence.

Our company is a technology-driven startup that provides on-demand grocery delivery services to customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• We hired KNA360 to create a mobile app to optimize consumer ordering and delivery tracking and internal operations.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

• High ratings
• Good value for cost

How many teammates from KNA 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KNA360's team helped design, build, and launch an iOS and Android app. User-friendly interface, real-time order monitoring, secure payment integration, inventory management, and an admin dashboard for our internal team to manage orders and deliveries were key objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project results were excellent. KNA360 fulfilled all our mobile app needs. Our order volumes grew due to the app's intuitive design and smooth user experience. The app's inventory management system improved efficiency and minimized errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The experience with the KNA360 project managers was impeccable. They always met goals and deadlines and suggest me the best possible alternatives. They quickly addressed our complaints and changes. They updated us on project progress often.

What was your primary form of communication with KNA 360?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand us and create a great app astonished us. They showed their knowledge of on-demand delivery. Their responsiveness, detail, and dedication to quality were exceptional.

Are there any areas for improvement or something KNA 360 could have done differently?

KNA360 was good, but they could have done better. First, better testing throughout app development would have caught and fixed minor errors before launch. Our team also needed more documentation and user guides.

BACKGROUND

Please describe your company and position.

I am the Custom Installation Manager of Superstore Electronics

Describe what your company does in a single sentence.

Our company is an online retailer specializing in high-quality consumer electronics and gadgets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• We hired KNA 360 to rebuild our existing ecommerce platform to enhance the overall user experience, improve conversion rates, and streamline the purchasing process.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KNA 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with a comprehensive analysis of our current website, identifying pain points and areas for improvement. They then proposed a complete redesign, including a more intuitive navigation system, a user-friendly interface, and a responsive design for mobile devices. 

Additionally, they integrated advanced search and filtering options to help customers find products quickly. Key deliverables included a fully functional and aesthetically appealing ecommerce website, seamless checkout process, and efficient inventory management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were impressive. After the launch of the new website, our conversion rates increased by 25%, leading to a significant boost in revenue. Furthermore, bounce rates decreased by 15%, indicating that customers found the new website more engaging and easier to navigate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KNA 360's project management was top-notch. Throughout the process, they remained responsive to our needs, promptly addressing any concerns or change requests we had. Their communication was clear and effective, making it easy for us to collaborate and provide feedback.

What was your primary form of communication with KNA 360?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team's technical expertise was evident in the seamless integration of various features, resulting in a smooth and efficient ecommerce platform.

Are there any areas for improvement or something KNA 360 could have done differently?

It was overwhelmingly positive, there is always room for improvement. During the development phase, we faced some minor delays due to unforeseen technical challenges. However, KNA 360 handled these hurdles professionally and kept us informed throughout the process. In the future, providing more frequent progress updates and discussing potential challenges early on could further enhance the partnership.

BACKGROUND

Please describe your company and position.

I am the Senior Client Executive

Describe what your company does in a single sentence.

Our company provides comprehensive data analytics solutions for businesses in the retail industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• We hired KNA 360 to help us improve our data management and analysis processes, with the objective of enhancing our decision-making capabilities and overall operational efficiency.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from KNA 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included an evaluation of our existing data infrastructure, the creation and deployment of a customized data analytics platform, and training for our team members on how to use the new system efficiently. A complete report on the assessment findings, a fully functional data analytics platform suited to our specific needs, and comprehensive training materials were among the key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The progress included improvements in our data management practices. We witnessed a 30% improvement in data accuracy, a 40% decrease in data processing time, and a 20% increase in decision-making speed. Our team members also expressed increasing confidence and skill in using the data analytics platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered on time and made certain that clear contact routes were established to handle any problems or queries we had. They were attentive to our requirements and quickly included our suggestions into the development process.

What was your primary form of communication with KNA 360?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with KNA 360's extensive understanding of our sector and ability to tailor solutions to match. They took the time to really grasp our company's difficulties and objectives, resulting in a customized solution that exceeded our expectations.

Are there any areas for improvement or something KNA 360 could have done differently?

Working with KNA 360 was a great experience. Despite that there are a few things that I would like to suggest. During the development phase, we would have liked more frequent progress reports. Although the final deliverables were of good quality, more frequent communication about the development timetable would have helped us better manage our expectations.

BACKGROUND

Please describe your company and position.

I am the Senior Consultant of Prominent

Describe what your company does in a single sentence.

Our company is a software development and design company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

We hired KNA 360 with the specific goal of developing a new software application for our company.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

• High ratings
• Pricing fits our budget

How many teammates from KNA 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included the following key deliverables: 

• Developing a custom software application tailored to our specific needs and requirements. 
• Implementing design thinking principles to create a simple and appealing user experience. 
• Applying digital transformation techniques to remove organizational silos and create an agile operating model. 
• Ensuring timely project completion to go live with profitable outcomes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project demonstrated significant progress and success, including: 

• KNA 360 consistently met project deadlines, ensuring the software application was completed on time. 
• The project was managed efficiently, resulting in cost savings for our company.
• The implementation of the software application led to increased productivity and customer satisfaction, ultimately resulting in a positive return on investment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project managers were responsive throughout the service. They kept us updated on the project's progress and listened to our concerns. Moreover, the timely delivery was impressive. They just delivered all the work within the promised time frame.

What was your primary form of communication with KNA 360?

Email or Messaging App

What did you find most impressive or unique about this company?

Their strategic approach to project mapping and their skilled team's proactive abilities ensured that our business requirements were fully met.

Are there any areas for improvement or something KNA 360 could have done differently?

Our experience with KNA 360 was highly positive. They delivered their promises, provided excellent project management, and helped us achieve our goals of streamlining our processes and improving customer satisfaction. We would suggest the company to other people seeking a software application.

BACKGROUND

Please describe your company and position.

I am the Owner of a computer hardware store

Describe what your company does in a single sentence.

I am the owner of the computer hardware store, and I usually focus on finalizing the recruited staff and dealing with the major customers. Our store has been around for over 15 years and has established a reputation for being the go-to destination for computer enthusiasts and professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• We hired KNA 360 to design the UI/UX for our new Android app, which we wanted to launch to increase sales and provide our customers with a seamless shopping experience.
• Our main goal was to make the app user-friendly and visually appealing while also incorporating our brand identity and showcasing our products in the best possible way.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

High ratings

How many teammates from KNA 360 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included several key steps, including a discovery phase where we discussed our vision for the app, wireframe creation, mockup design, and prototyping. The team then proceeded with wireframing and designing the UI/UX of the app, which was followed by development, testing, and deployment. The key deliverables were a fully designed UI/UX for our Android app, which included an easy-to-use navigation system, visually appealing product displays, and a seamless checkout process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes of the project were impressive. We saw a significant increase in downloads and a higher conversion rate of app users to customers. The feedback from our customers was overwhelmingly positive, with many complimenting the new design and ease of use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management style of KNA 360 was excellent. They used tools such as Trello and Slack to communicate with us and ensure the timely delivery of the project. They were always available to answer our questions and provide updates on the project's progress.

What was your primary form of communication with KNA 360?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about KNA 360 was their ability to understand our business needs and translate them into a design that exceeded our expectations. They were committed to delivering high-quality work and went above and beyond to ensure the project's success.

Are there any areas for improvement or something KNA 360 could have done differently?

Overall, I had a great experience working with KNA 360.

BACKGROUND

Please describe your company and position.

I am the Owner of Snap Fitness

Describe what your company does in a single sentence.

I am the trainer and owner of a gym in New Jersey. We help people with their exercise regimes and diets. Primarily we focus on promoting a healthy lifestyle.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• We already had an android app we give our clients in their package. It has their exercise days tracked and their progress. Moreover, it also provides them with diet meals option.
• However, we wanted to upgrade it and bring a few updates to keep up with the time, so we hired KNA 360.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

Good value for cost, Referred to me

What was the size of KNA 360’s team?

2-5 Employees

What was your primary form of communication with KNA 360?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

They were extremely good at fulfilling our needs. They kept up with all our demands and were very calm and collected throughout the process. We did not care about what technologies they used until they provided us with an amazing and quality outcome. However, our only requirement was that they use JavaScript. Moreover, if there was any hurdle they must contact us, which they did.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The outcome was really amazing, and it was everything that we ever wanted. They upgraded and made our android app UI/UX more modern.
• They fulfilled our every demand, and we are quite happy with the outcomes.
• They had excellent communication and customer service as well. They kept us in the loop and discussed openly with us if there was any issue arising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style was impeccable and outstanding. The project manager was very professional and carried out the entire project very smoothly. There were a few hurdles he managed smoothly by communicating with us and looping our point of view into the weekly Zoom meeting we had. Moreover, they delivered our app upgrade at the proposed time.

What did you find most impressive or unique about this company?

Their management was the one thing that was the most amazing about this company. They thoroughly understand all aspects of Android UX/UI designs, so they can help you identify problems. Moreover, they also have an excellent industry reputation with many trusted clients.

Are there any areas for improvement or something KNA 360 could have done differently?

The entire work done overall was amazing. There wasn't anything that needed improvement. We are totally happy with their response and outcome.

BACKGROUND

Please describe your company and your position there.

I am the managing director of our business consulting and import/export business. We not only do business consulting for small and medium sized businesses, but we also give them financial assistance along with leasing options. We are also active in large export orders of computer components and off lease computers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KNA 360, and what were your goals?

Our website was created around 14 years ago and was outdated. We are hoping that a redesign will improve our traffic and increase our sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

We located this vendor through google search and they have proven to be reliable and efficient at what they offered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After we had our initial meeting and when through all the updates and changes we were looking for, they gave us several options to improve the look and feel of our website. After several discussions, we decided on a template that was suitable for us. They recommended WordPress even though it was not my first choice. It has proven to be stable and so far working very well.

How many people from the vendor's team worked with you, and what were their positions?

We worked with our project manager, but we knew there were several developers working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our new site, we have seen a 50% increase in traffic flow and a 10% increase in interaction with new clients.

Describe their project management style, including communication tools and timeliness.

Our project manager was in touch with us throughout the project. They were very accommodating to any changes and/or alterations we found were needed to fit our style of site we wanted.

What did you find most impressive or unique about this company?

They have given us a professional site even though WordPress was not the platform of choice by us. We have had some bad experience with WordPress and they were able to convince me to give it another try.

Are there any areas for improvement or something they could have done differently?

As in any development project, some minor issues were found and they were corrected the minute we informed them of the issues.

BACKGROUND

Please describe your company and position.

I am the Owner 

Describe what your company does in a single sentence.

I am a computer store hardware owner. I have been dealing with selling computer components for a while. Recently we have started to sell computer software as well.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• We were looking for someone who would be proficient in designing blockchain development for us. We wanted a simple and easy-to-use blockchain development for which we hired KNA 360.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

High ratings

How many teammates from KNA 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We only wanted the developers to utilize C++, Python, or Java scripts for development. We also needed them to give us weekly updates and detailed reports. We asked the engineers to keep our primary objective of targeting the Ethereum virtual computer EVM in mind. These were a few of our requirements, but we were open to alternatives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They proactively participated in the design and development of our blockchain and assisted us in meeting the deadlines. They were really responsible and skilled and carried out every task excellently. Additionally, the responsiveness and service of their personnel was outstanding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had a fantastic crew, and they handled our job expertly. They had incredible inter-group coordination, which was evident in the results.

What was your primary form of communication with KNA 360?

Email or Messaging App

What did you find most impressive or unique about this company?

This company's ability to do tasks quickly and competently as it is one outstanding quality. This business is really knowledgeable and inventive.

Are there any areas for improvement or something KNA 360 could have done differently?

No, there is nothing that could have been done better or differently.

BACKGROUND

Please describe your company and position.

I am the Co-Founders of & Sports Store

Describe what your company does in a single sentence.

As the Founder of a super sports store, I have been tasked with finding the best cross-platform development team to develop an app for our business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KNA 360 to accomplish?

• Recently, we hired KNA for their Cross Platform Development services to create a mobile application that would allow our customers to browse our products, make purchases, and receive personalized recommendations.
• Our main goal was to increase sales and customer engagement while creating a seamless shopping experience.

SOLUTION

How did you find KNA 360?

Online Search

Why did you select KNA 360 over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KNA 360 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our business challenge was to create an app that would enable our customers to access our products and services through a seamless user interface, regardless of the device they were using. We were also looking for a way to streamline our operations and make our services more efficient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project outcomes were measurable and exceeded our expectations. Our customers now have a mobile app that allows them to shop conveniently and efficiently, increasing sales and customer engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KNA 360 project management style was excellent, and they were always available to address our issues or concerns. They used various communication tools, such as Slack and Zoom, which made the collaboration process smooth and efficient.

What was your primary form of communication with KNA 360?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about KNA 360 was their ability to understand and translate our business needs into a functional, user-friendly app. They were also responsive to our feedback and made necessary changes promptly. The only area of improvement we would suggest is providing more detailed documentation during the testing phase.

Are there any areas for improvement or something KNA 360 could have done differently?

Although there were no significant areas for improvement, we believe they could have done better in providing regular project updates. Sometimes we had to follow up to get updates on the project status, but it was not a significant issue.