KlientBoost

BACKGROUND

Please describe your company and your position there.

We are a medical device company that focuses on heart therapies. I am the head of Digital Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

Management of our company Valve search and social channels to improve overall campaign performance for multiple departments and key company objectives. The focus of campaign performance are both efficiency through tracking CPA (Cost Per Acquisition) and quality leads delivered.

SOLUTION

How did you select this vendor and what were the deciding factors?

Luckily, Edwards is a very large company so we're often able to check with other regions or business units to see if they've used a vendor. This was the case with Klientboost. They'd also done work with our Transcatheter division and that division gave them glowing reviews. We also interviewed them ourselves, of course, and that went well.

Describe the project in detail and walk through the stages of the project.

Patient marketing in the Surgical division is a new initiative. We typically focus all of our efforts on members of the medical community. So we began with a review of all of our patient facing collateral and worked with Klientboost to create more. From there Klientboost managed and continually optimized our paid and organic marketing efforts to drive traffic to and downloads of our newly created collateral.

How many resources from the vendor's team worked with you, and what were their positions?

Account Director Account Manager 2 Specialists

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project outcomes have frankly been astounding. Because it was an uncharted area for us, all of our traffic and download metrics are record setting.

How effective was the workflow between your team and theirs?

The workflow has been great. We had a slight hiccup around report-outs. Klientboost typically does 90-day report-outs on campaign progress. This wasn't communicated to us initially and we began scratching our heads around the 60-day mark. After a quick conversation we were all set though

What did you find most impressive or unique about this company?

They have great customizable real-time dashboards that keep us abreast on all of our KPIs throughout the campaign and in between dashboards. Every member of their team has proven to be capable and very technologically savvy.

Are there any areas for improvement or something they could have done differently?

Aside from the miscommunication around reporting, we haven't had any issues.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Summit Hosting, a cloud-based company. We do hosting for accounting software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

We needed to generate demand, drive more eyes to our website, produce leads, and ultimately increase revenue with sales conversion. I was a one-person marketing team, and this was a huge project because we solely marketed digitally.

SOLUTION

What was the scope of their involvement?

KlientBoost does SEO, Google and Bing ads, and PPC for us. They work on Sage and QuickBooks hosting. Those are the main product lines we sell to, so the team creates campaigns to engage with those small and medium-sized accounting businesses. They’re currently doing some tests on our Google ads and fine-tuning everything so we can get better leads and drive more business.

Additionally, they’ve done a conversion rate optimization (CRO) landing page and worked on SEO on the backend of our website. They initially did an audit of the site and gave us recommendations on what we could do better. Now, they write blog posts and do a couple of web pages for us.

What is the team composition?

Our account manager is our main point of contact. Additionally, we have 7–8 team members, including an SEO specialist, someone in charge of our CRO page, and someone writing blog posts and content.

How did you come to work with KlientBoost?

We searched on Google and interviewed a few marketing firms. We ultimately selected KlientBoost because we liked the team they set for us. We met the team members and felt they were comprehensive and engaged. They seemed tied to our success, so we thought we’d pick someone who had confidence in the work they could produce for us. Overall, they cared about our goals and felt like an extension of our team from the first interview.

How much have you invested with them?

We’ve spent between $25,000–$50,000.

What is the status of this engagement?

We began our partnership in June 2022, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The CRO landing page is amazing; it looks better than our current website. KlientBoost initially set clear goals, but they’ve actually raised our lead count and exceeded their target. Our goal was to increase leads by 25%, but they achieved a 75% increase. They’ve driven more people and blown the milestone away.

How did KlientBoost perform from a project management standpoint?

We’re happy with them; they’re responsive and helpful with everything. If we’re waiting on anything, it’s usually on our end. We have an honest and open dialogue with them, and they always respond within two hours at most. They’ve also stuck to our budget, so we don’t have any complaints.

We use Asana to check what’s going on with the project every day. We also constantly communicate through email and have a Microsoft Teams or Google Meet call every two weeks to review everything.

What did you find most impressive about them?

We’ve worked with other marketing firms; they always start well, but then things get stagnant. On the other hand, KlientBoost is always looking to do better the following month and keep building success. We haven’t had another marketing agency that’s active in growing new milestones and goals every month. Overall, they take ownership and act as a partner.

Are there any areas they could improve?

No, I don’t have any complaints. If we ever have something to ask them, they immediately work on it.

Do you have any advice for potential customers?

Be transparent about your goals and expectations; open communication is the key. If they know exactly what you’re trying to achieve, they’ll outdo it.

BACKGROUND

Please describe your company and your position there.

I am the VP of Digital Marketing at an e-commerce skincare brand that focuses on facial tools designed by an aesthetician.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We needed a team to manage our Google marketing and Facebook marketing. It is rare to find a person that does both, so an agency was the most efficient. We wanted someone running both so they are cohesive - talking to each other.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for a vendor and KlientBoost came well recommended for a company with a strong e-commerce first background. After speaking to their team, they understood our issue about "being stuck" at our current marketing level and needing to stick to our ROAS to advance to the next stage.

Describe the project in detail and walk through the stages of the project.

The first step of the project was a complete audit of our website, facebook account, instagram account and google. They then provided Google Optimize test recommendations for the website to go alongside the PPC/Social Marketing they would do. They restructured our Facebook/Instagram Campaigns and built a new funnel. They did the same to Google, eventually moving the whole account to Performance Max. Throughout the year we continued to create new test campaigns with new audiences and creatives for optimizations.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a growth strategist, account manager, CRO designer, and senior account manager. We spoke to our account manager daily via slack and had bi-weekly meetings.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The largest success metric of the program was the change to Google Performance Max Campaigns. Performance Max let us scale by setting several conversion goals and ranking their importance. Our target CPA's went down and we saw a 25% higher ROAS than with smart shopping. We also were able to identify new audiences to use to increase brand awareness and build out the funnel. Another successful element was the CRO optimization on our collection pages. We saw a 50% lift on one collection page when we changed the banner per their recommendations.

How effective was the workflow between your team and theirs?

The workflow was very easy. KlientBoost team builds out an extensive Asana that is a breeze to follow. The team is also always accesible via Slack and Asana. They will also connect with our partners you work with to figure out how to make the most out of all partnerships. For example not only did they recommend our Feed Management partner, but they managed that relationship.

What did you find most impressive or unique about this company?

The account management team. We had two lead account managers during our time with KlientBoost and both were phenomenal. They were excellent communicators and always brought great strategies to the table.

Are there any areas for improvement or something they could have done differently?

The only area for improvement would perhaps be an advertising content calendar recommendations in advance. For example: Here are top back-to-school ads that we know work for others in your lane, we recommend we do similar ones. I think it would be great to be a little more structured in that way, to make ad planning easier for the client.

BACKGROUND

Please describe your company and your position there.

I am a Marketing Specialist at a software company that has been a leading provider of mobile productivity and business applications for over 20 years. Our solutions extend the usability of mobile devices across platforms, allowing for enhanced desktop-grade productivity regardless of location.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We were expanding our marketing efforts and activities and we wanted to expand our reach through paid social media - Facebook, Instagram, TikTok. We hired KlientBoost to help us with paid ads management along with the right creative strategy for achieving an increasing Return On Ad Spend in the long-run.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a research among 10 different marketing agencies. The professionalism and enthusiasm of KlientBoost along with their proposal and price point made us choose them as the best fir for our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

After setting the monthly goals, the team began their work by doing competitors research and understanding our app closer. They created a marketing strategy with campaigns, audiences, creatives and other market specific details. Daily monitoring and optimization of campaigns in order to meet our goals.

How many people from the vendor's team worked with you, and what were their positions?

They assigned an account manager who was our primary point of contact and with who we had biweekly meeting for status quo updates and reporting. 1 Senior Paid Strategist doing all things paid ads, strategy and optimization related. A CRO Strategist for all things conversion-related strategies and creative.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since starting our paid social ads on Facebook and Instagram we had a stable increase in the Return on Ad Spend (ROAS) with a decreasing CPIs and CPAs which was our goal.

Describe their project management style, including communication tools and timeliness.

They’ve been great at managing our expectations and meeting deadlines. We mostly used email to communicate and it was smooth and quick way to discuss next steps, creatives, etc. We have a biweekly meeting for more important updates and reports.

What did you find most impressive or unique about this company?

Their knowledge within the industry stood out. They were proactive and wanted our opinion and approval where needed so that everything goes smoothly.

Are there any areas for improvement or something they could have done differently?

There's nothing they need to improve on.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director for a cybersecurity company in Chicago, Illinois.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We hired KlientBoost to help handle our PPC program. Our goal is to increase the number of quality leads while bringing down the CPA.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

Met with several other vendors and KB were the most organized and well thought out. We were able to make the agreement so that we can easily scale it.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

KlientBoost took over the campaigns that our previous agency was running and did an audit to find the campaigns that were spending but not converting. Then, we revamped the keywords and bidding strategy. Now we're at the point where we're about to start a/b testing copy to increase the CTR.

How many people from the KlientBoost team worked with you, and what were their positions?

3 people -- account manager and 2 strategists/specialists

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our CPA decreased by about 20% within the first 2 months which was great. Leads have been steadily increasing as well.

Describe their project management style, including communication tools and timeliness.

Weekly meetings with account manager, use Asana for project management, and Slack for comms.

What did you find most impressive or unique about this company?

The team's ability to look at all the other accounts, see what's working, and apply it to our own is impressive.

Are there any areas for improvement or something they could have done differently?

It sometimes take a bit longer than I'd like to get responses on questions/requests. Only has happened a few times, but still frustrating.

BACKGROUND

Please describe your company and your position there.

HiringSolved is a talent intelligence platform that helps staffing teams search their ATS better by implementing data normalization, artificial intelligence, and automation. I am the Senior Manager, Marketing and Communications and am responsible for all aspects of our marketing efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We turned to Klientboost as an ongoing to support our small marketing team with their PPC advertising.

SOLUTION

How did you select this vendor?

Klientboost was selected after an interview process managed by my predecessor.

Describe the scope of their work in detail.

After working through the discovery process, the Klientboost team worked to develop landing pages and advertising for our PPC goals. They are responsible for testing new efforts and reporting back results and suggestions for how to proceed. They are also a partner for brainstorming new campaigns and helping us to drive our internal SEO efforts.

What was the team composition?

I have worked closely with two account managers throughout the project with numerous contributors working behind the scenes like a CRO Designer, Campaign Manager, and more.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Prior to utilizing Klientboost, we didn't have any strategy behind PPC efforts. They were random and often unchoreographed. Since Klientboost joined, we have seen a steady stream of leads coming in on a weekly basis, and in our most recent quarter, they exceeded our goal for leads and CPA giving us more leads for a smaller cost than we thought possible.

How effective was the workflow between your team and theirs?

We have biweekly meetings that are an excellent time to catch up in real-time and go over the leads that have come in in that period. We also talk regularly through email and they are always available if I have questions or concerns, often replying within less than an hour of when I've messaged them.

What did you find most impressive about this company?

Their dedication to consistently optimizing our PPC efforts is second-to-none. They have provided me with peace of mind where I can step back and trust that they are using their expertise and are truly dedicated to our success.

Is there any area for improvement or anything that could have been done differently?

I have no suggestions for improvement. KlientBoost has been nothing but an asset for us!

BACKGROUND

Please describe your company and your position there.

I lead all demand generation efforts at a translation and localization company - we serve both the services and technology side of enterprise companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We had been investing lightly in PPC programs for over a year, with little to no success. I was bought on to change this and subsequently brought on KlientBoost to assist, who I had worked with in the past. Marketing's goal revolves around pipeline generated and we were able to blow our goals out of the water within the first quarter of working with KB.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had worked with KlientBoost at a past company. We still took the first few calls, went through the standard vendor evaluation, and decided we wanted to make the investment in a partner that could help us move quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They helped us shape our keywords strategy and make sure our money was being spent wisely, as well as get our retargeting programs up and running. KB also helped us ramp up new programs. They always keep their optimization hat on to improve our existing programs continually.

How many people from the vendor's team worked with you, and what were their positions?

I was the direct POC. I worked most with the account manager and paid search specialist, as well as with their design team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

More and more of our meetings are now sourced from CPC, which is fantastic to see. As we start to see our volume increase, it's important for us to ensure that the leads coming in through the door are of the right quality.

Describe their project management style, including communication tools and timeliness.

We use Slack to communicate and their turnaround time is typically a few hours (often less). We have an ongoing Asana project that keeps track of all deadlines, owners, files, etc. and this is very clearcut compared to how we've worked with other vendors.

What did you find most impressive or unique about this company?

Their overall knowledge of CPC for B2B companies and strategies is what drew us to them in the first place.

Are there any areas for improvement or something they could have done differently?

I'd love more support on the design side, but I realize the KB's design team supports multiple teams.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a cyber-infrastructure company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

We needed help with PPC services.

SOLUTION

What was the scope of their involvement?

KlientBoost managed our Google Ads. Also, we signed up for their conversion rate optimization services.

What is the team composition?

We had an account manager, a paid ad strategist, and a designer.

How did you come to work with KlientBoost?

I found them through Clutch and another rating site. I used them because it’s a good way to find good vendors.

How much have you invested with them?

We spent about $30,000 on fees, and they spent an additional $40,000 on Google Ads.

What is the status of this engagement?

We worked together from January–May 2022. We’re now in the process of moving away from them; we’ll transition over the next 1–2 weeks.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

In the beginning, they told us to trust them because they were the experts. The challenge began when we started looking into the work they were doing. For example, we spent $6,000 a month on their fees and $10,000 in ad spend. It turned out that they hadn't set up the tracking in the first 30 days that they were running our landing pages. Therefore, they couldn’t see what was happening with traffic. It took them about two months and a half to find out they weren’t collecting data. The fact that no one caught it earlier and they weren’t managing this correctly was a huge red flag.

The second challenge was trying to contact the right people at the KlientBoost. When we asked them for specific information, they just told us everything was fine. We couldn’t get information, so that was another red flag.

Also, they’d promised us that they’d launch a new landing page every month or so. However, the only landing page they did for us was very generic. A good rule of thumb is putting the keyword you want to advertise on the landing page, but it turned out that ours didn’t have the keywords anywhere in there.

Every time we asked them to see the results, they’d only tell us to trust them because they were the experts. However, when the time came and we got through the data, they didn’t have justified decisions, which wasn’t what we expected.

How did KlientBoost address the challenges that arose?

We tried to talk to the managers because we had high hopes, but they asked us to give them proof. The problem was that they’d grown rapidly, so they widened the people on their teams with inexperienced people. Therefore, the management was having trouble, and when we tried to bring these concerns up, they ignored the mistakes made. They’d said they’d fix them, so we tried going after them for another month, but they didn’t deliver on those promises.

Describe the impact this engagement has had on your business.

We had a horrible experience with them. We knew the engagement was a calculated risk. We thought that we’d spend $100,000 for 5–6 months, and it’d be essentially an experiment. Even if the experiment wasn’t successful, we’d still come out of it with a lot of data. However, it turned out they weren’t even collecting the data. This mismanagement was a pretty basic thing, and when we asked for accountability, they didn’t deliver.

How was project management handled?

Project management was pretty poor. The manager was new, so they gave generic answers anytime we asked them for specific data. 

Is there anything that the vendor did well or that you would consider a strength?

We initially did research and talked to many people during that process. The people at the top of the funnel who answered our questions and the salespeople were brilliant. They were probably the best part of the organization.

However, the quality went down from the moment we got on board. The team didn’t have experience.

In what specific areas can they improve?

They have to work on internal coordination; they don’t talk within their team. Our problem could’ve been easily averted if the last person who headed the campaign had spoken to the person who asked us for the data. They might be doing well on their own, but they don’t talk among themselves.

What advice do you have for clients with similar needs to yours?

Firstly, make sure you get every single thing documented in writing. There were 6–7 things that they verbally told us they’d do, but then they said we needed proof. Also, we allowed flexibility, but you need to watch them like a hawk. We ran into problems because we trusted when they said they were experts, so you need to verify that the team is knowledgeable. KlientBoost was charging us for expert-level services, but the people on our team had less than three-months experience.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director for a small dietary supplement business in Northern Arizona.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost, and what were your goals?

We hired KlientBoost to help us with managing our paid advertising efforts to increase revenue in each ad dollar that we spent on paid advertising channels.

SOLUTION

How did you select KlientBoost and what were the deciding factors?

We were impressed with KlientBoost's website and way that they addressed all of our questions and concerns upfront before we even did our first call. They were knowledgeable and had a good track record.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

KlientBoost took the initial accounts, optimized them, and began to help us scale our ads. We asked them for reporting so we could gage the efforts and have one source of truth that we all agreed on. They pulled all the data into a dynamic form using Google Data Studio. We can see our PPC efforts at any given time using this tool.

While we put an end date on this project, they are still working with us. This platform had no selection for "still going."

How many people from the KlientBoost team worked with you, and what were their positions?

Three people. Project Manager, PPC Expert, and Graphic Designer to help create some of the ads.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our Google Paid Ads went up to a ROAS of 4. We thought that was awesome. They've had improvements in other areas as well and helping use with CRO with the website.

Describe their project management style, including communication tools and timeliness.

Project management is good. They use Asana with the team and client so we're all on the same page. We also do Google Meet using video every two weeks.

What did you find most impressive or unique about this company?

I liked their approach and receptiveness to feedback and willingness to make changes.

Are there any areas for improvement or something they could have done differently?

We had an issue with our first project manager. I felt she was too conservative in her approach. She was focused 100% on ROAS whereas I wanted to grow sales with new customers and was willing to have a lower ROAS in exchange for that. She didn't seem to want to hear that, I brought the issue to Management, they swapped out PM's instantly and our new one is following our goals and still maintaining the ROAS.

There was no drama. They stepped up quick and apologized.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Performance for an advanced robotics, strength resistance fit-tech company. The product is a platform with a single cable that generates 10-200lbs of resistance and allows the user to quantify strength training.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

Originally we used them for Search and social media, but adjusted our budget based on new strategy and decided to utilize social media only

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke with several agencies, but knew another client of theirs that recommended them. We liked their communication style, service offerings and monthly service fees.

Describe the project in detail and walk through the stages of the project.

We needed data to learn from and wanted to primarily see if consumers would buy this if we started pushing. We started with a budget of $20,000/month for three months. We soon realized that our core customers were coming from an institutional and professional space and not the general public.

We ultimately decided to pursue B2B relationships and sales, but wanted to remain present on social media and dropped the budget to a steady $5,000/month for Instagram only. This is where we currently are now in the process

How many resources from the vendor's team worked with you, and what were their positions?

We onboarded with Luke (Campaign Director), Kimball (senior paid strategist) and Jordan (Account Manager). Our day-to-day relationship is with Jordan.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw a huge jump in clicks, web visits, add to carts, and overall traffic.

How effective was the workflow between your team and theirs?

Very effective. We communicate via Slack and have bi-weekly meetings to maximize efficiency.

What did you find most impressive or unique about this company?

Personally, I feel very comfortable working with Jordan and the team. They feel like an extension of ours. They are constantly coming up with new ideas for copy and creatives, which keep our ads fresh.

Are there any areas for improvement or something they could have done differently?

We're very happy and have no criticisms or asks at this point.