KlientBoost

BACKGROUND

Introduce your business and what you do there.

I am the director of growth marketing at a business text messaging platform. We offer a service that allows companies to text or social message their customers or their audience automatically.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

I’ve worked with KlientBoost on a number of projects over the past five years. When I joined my current company, I identified a healthy inbound engine and processes that succeed after the conversion. I believed, however, that we needed some help driving potential clients to find us in the first place, so we engaged KlientBoost for their digital marketing services.  

SOLUTION

What was the scope of their involvement?

Their core deliverables and services have been landing page designs, digital advertising on Facebook, LinkedIn, and Google, and reporting through technical integrations. After building our designs, KlientBoost managed our ad campaigns, and they worked directly within our systems to make sure everything connected technologically.

What is the team composition?

We have a dedicated account manager, who is our main point of contact and also manages the advertising campaigns. There are also two supporting resources who handle the design and technical integrations. I like that we don’t have one account manager for everything. Instead, we have specialists in charge of every separate aspect.

How did you come to work with KlientBoost?

I found KlientBoost in 2015 while at a different company that was looking for local marketing help. We didn’t move forward with KlientBoost at that time, but we later engaged them for several other projects. I return to KlientBoost because of how structured their approach is. They have a strategy that they keep iterating on. It’s understandable and transparent. Working with them has been very easy, and the results are always there.

How much have you invested with them?

We’ve spent between $50,000–$75,000 with them so far.

What is the status of this engagement?

Our engagement began in June 2017 and remains ongoing. The bulk of their initial design work and whatnot is complete, and we are now in management mode.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with KlientBoost, our conversions on Google Ads and Facebook have increased by 25–50%, depending on the kind of campaign we run. Further, our cost per lead has dropped significantly.

How did KlientBoost perform from a project management standpoint?

I’ve found that KlientBoost sometimes struggles at times to be prescriptive after the low-hanging fruit initiatives are done. They need to do a better job of communicating at that time to keep pace with the progression of the company.

What did you find most impressive about them?

They follow a process rather than having an account manager come up with ideas. They have a structured approach to building campaigns and generating leads. That consistency, especially with their volume of clients, is nice because then we know what to expect and where we need to fill in the gaps ourselves.

Are there any areas they could improve?

No, aside from being a little more prescriptive and communicative, I’m pretty satisfied. They are the right fit for some kinds of companies, but not always others, but they have continued to get better at identifying their target audience.

BACKGROUND

Please describe your company and your position there.

I am the managing partner of GoKeyless, a multi-channel company specializing in keyless technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We recently added several hundred more products to our digital catalog. We engaged KlientBoost because we needed help building out campaigns and restructuring existing Google Ads efforts.

What were your goals for this project?

With their help, we hoped to move the needle on impression shares while also reducing our CPA and redundancy in our account so that we could do more A/B testing.

SOLUTION

How did you select this vendor?

We searched online for companies that could manage PPC campaigns. We reviewed KlientBoost’s track record and determined that their business values aligned with ours.

Describe the project in detail.

We began the project with an hour-long discovery phone call and then completed a questionnaire that gave KlientBoost more insight and a better understanding of our requirements and goals. KlientBoost went to work building out the campaigns for the new products and sharing weekly status reports with us. I regularly reviewed their work and provided feedback regarding the direction I believed we should go. We generally agreed on specific strategies, but we did have small changes from time to time on the ad groups, negative keywords, and bid pricing.

What was the team composition?

We have worked with a project manager, a team lead, and the owner of the company.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

Before working with KlientBoost, we were averaging for around a 14% conversion rate for one particular ad group with a $7.85 cost per conversion. Since then, we are seeing a 17.11% conversion rate and an average cost per conversion of $2.95.

How did KlientBoost perform from a project management standpoint?

Their team is engaged and enthusiastic. Despite the time difference between our offices, I typically receive prompt responses to all emails.

What impresses you about KlientBoost?

They are creative and consistently coming up with witty sayings and phrases for our advertising and content we’ve used on customer-facing platforms.

Are there any areas for improvement?

I sometimes feel that KlientBoost simply uses content from our website to build our ads. I’d prefer for them to take the time to fully understand the product and create fresh, new content.

BACKGROUND

Please describe your company and your position there.

I was the former marketing director of AdEspresso, a Facebook Ads and Google Ads tool.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired them to support our Google Search and Display during its earlier stages (before we started planning for our Google Ads tool features).

What were your goals for this project?

Our goal was to test Google Search for potential scale.

SOLUTION

How did you select this vendor?

We interviewed a few vendors and spoke with various members of the KlientBoost team.

Describe the project in detail.

We tested new landing pages specifically designed for Google Ads. We also dove deep into single keyword ad groups (SKAG), which has since changed the way I do Google Search. They supported for almost/over a year and were also extremely supportive during the transition for me to take it back in-house.

What was the team composition?

We worked with two people: Kimberly (VP of Client Services, KlientBoost), who was the supervisor/in charge of strategy, and Ally (Senior PPC Account Manager, KlientBoost) who was our direct account manager.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

They have a case study on their site for us that details all of our metrics.

How did the KlientBoost perform from a project management standpoint?

Our calls always had an agenda which made it easy to go through them quickly. They were very straightforward—if things didn't work, they let me know. And if things worked—they let me know. It was very matter-of-fact, and I really dug that.

What impresses you about the KlientBoost?

Outside of services, I loved their branding.

Are there any areas for improvement?

No, nothing that really stands out in particular.

BACKGROUND

Please describe your company and your position there.

I am the VP of sales and marketing. We are a school management system built exclusively for PK–12 private schools in the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to rework our PPC inbound channels, clean up and clearly define some of the ROIs, and help us convert more leads.

What were your goals for this project?

Likewise, our goals were to clean up and clarify our historical ROI on our inbound PPC lead channel. We wanted to change our messaging and offer as well as converting and making more sales.

SOLUTION

How did you select this vendor?

Through lots of discussions with other companies (some much larger, and some smaller), we quickly started to focus on what we needed. We found a boutique firm with the experience of the big guys.

Describe the project in detail.

Our project was relatively cut and dry. We just needed the expertise and resources from KlientBoost to pull it off.

What was the team composition?

I personally ran the interactions and discussions with the our account manager at KlientBoost. Johnathan (Founder & CEO, KlientBoost) would check in on us as well. If ever needed, other KlientBoost team members would jump on to calls or meetings.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

On some of the campaigns that KlientBoost worked on, they turned channels to double-digit conversions with much cleaner lead quality.

How did the KlientBoost perform from a project management standpoint?

The KlientBoost team is awesome to work with! I’ve never had to ask them, “What's next?” They’re always in front of me.

What impresses you about the KlientBoost?

They deliver what they promise.

Are there any areas for improvement?

No, not really. They’ve done everything that they said they would.

BACKGROUND

Please describe your company and your position there.

I own Real Estate Solutions, a residential property management company based out of the Denver, Colorado area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost based on the recommendation of my excellent and highly-trusted website designer. KlientBoost was hired to manage our PPC and Google Ads presence online with the goal of maximizing our position in the residential property management space.

What were your goals for this project?

Our goals were to turn our modest marketing budget into real revenue through new doors to manage. The specific metrics escape me at the moment, but KlientBoost certainly has exceeded the metrics significantly.

SOLUTION

How did you select this vendor?

They were referred to us by the company that built and maintains our website.

Describe the project in detail.

KlientBoost started with an initial consultation and intake form, asking a lot of very insightful questions about our business, our positioning, our goals, and more. Once they acquired this information, they designed accurately branded landing pages, A/B tested them, and now continue to hone our presence and keywords to filter all but the exact prospective clients we’re looking for. Their communication has been rapid and accurate throughout our relationship.

What was the team composition?

There have been a few different people in contact with me throughout the project, but now that I'm underway, Brody (Account Manager, KlientBoost) is our one point of contact. He has been incredible and knowledgeable, demonstrating a sincere desire to help our company succeed.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

PPC takes time. But that doesn't mean that, when the time passes, the PPC company is always successful. We've been in business for 11 years, and we've been burned before. But with KlientBoost, the success not only came a few months in, it is growing with every subsequent month. We've added 40 new doors this year, and at least 70% of those are directly a result of KlientBoost's leads from the landing pages they created.

How did the KlientBoost perform from a project management standpoint?

They’ve performed exactly as they said they would. Deadlines are met, and metrics are met or exceeded.

What impresses you about the KlientBoost?

Culture is the most important part of any company, and their culture values communication, transparency, and results, along with continually honing and improving their craft and staying on top of market trends.

Are there any areas for improvement?

There always are, but that's the nature of humans. Some early landing pages had discouraging grammatical errors and syntax that didn't make sense, but this isn't their industry, and the wording doesn't come naturally. I haven't seen much I don't like. I recommend them to anyone who will listen.

BACKGROUND

Please describe your company and your position there.

I am the vice president of marketing at Yoga International. We are one of the world’s largest online yoga communities, and we feature more than 2,000 on-demand yoga and meditation classes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to help us grow our membership base through Facebook and Google Ads.

What were your goals for this project?

We wanted to increase our membership cost-effectively.

SOLUTION

How did you select this vendor?

We found KlientBoost on LinkedIn and interviewed them along with a few other agencies. We ultimately decided that KlientBoost would suit our needs the best.

Describe the scope of their work in detail.

When we selected KlientBoost, our goal was for them to take over management of our paid advertising from another agency and quickly reduce our cost per lead while simultaneously scaling up our spending figures. We relied on KlientBoost to manager our Facebook and Google Ads and the ongoing optimization of our sales pages.

Johnathan and his team did a lot of research before our first official call. They came to the table with questions and actionable recommendations that quickly launched our mission. We work collaboratively on ad creative, as we have a video team in house, and we often bounce ideas off each other for landing page tests.

What was the team composition?

We have an account manager, who manages our Facebook ads, a dedicated Google Ads manager, and a UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

During the first six months of working with KlientBoost, we saw a 115% increase in conversion volume, a 25% increase in conversion rate, and a 21% decrease in cost per acquisition.

How effective was the workflow between your team and theirs?

At first, we bounced back and forth between emails and Google spreadsheets, which was a bit complicated and disorganized. Then we switched to working with Asana and communicating through Slack, which has been much more productive.

What did you find most impressive about this company?

It's been almost a year now, and they continue to impress with the results they have delivered. The team is amazing, as well. Everyone I've worked with is full of energy and very smart.

Are there any areas for improvement?

No, I’ve been pleased all around. They are proactive and collaborative, which serves us well.

BACKGROUND

Please describe your company and your position there.

I was the director of marketing at Autopilot, a visual marketing automation software company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

Autopilot came to KlientBoost seeking help in managing paid advertising campaigns across Google Ads, Facebook, AdRoll, LinkedIn, Quora, Twitter, and YouTube.

What were your goals for this project?

We wanted to increase conversions and decrease our cost per lead while maintaining high lead quality.

SOLUTION

How did you select this vendor?

I was familiar with KlientBoost due to their great reputation in the marketing world. I chose them because I knew that they would produce excellent content.

Describe the scope of their work in detail.

KlientBoost started the project with an initial audit of our marketing goals. After we gave them an overview of our needs, the team began providing daily campaign management. They made frequent micro-adjustments to our bids, keywords, and creative materials to ensure that we were optimizing our budget.

KlientBoost focused primarily on single keyword ad groups (SKAGs) for the majority of our campaigns. The team also introduced remarketing strategies for certain audiences and tested various landing page variants.

What was the team composition?

During our initial interactions, I communicated primarily with Johnathan (Founder, KlientBoost). Once we became a customer, I worked most closely with our dedicated account manager, Kim (VP of Client Services, KlientBoost), who provided weekly growth updates and held meetings to review recommendations. For everything related to creative design, I spoke with Michael (Senior Conversion Designer, KlientBoost).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our conversation rate increased by 11%, and we saw a 42% decrease in cost per conversion. We’ve also noticed a 43% decrease in cost per click and a 169% increase in our conversion rate on our top-performing landing page. We exceeded our planned conversion goal by 13% while remaining on budget.

How effective was the workflow between your team and theirs?

KlientBoost excelled at providing clear communication and detailed-oriented follow-through on all tasks. We frequently communicated through email and Google Hangouts.

They were also sensitive to our aggressive growth goals and quickly turned around high-quality work. I always felt like I was in good hands.

What did you find most impressive about this company?

Everyone on the KlientBoost team had a high level of expertise and knowledge. They were also proactive in sharing the ideas, tactics, and strategies that they’ve developed through successful partnerships with a wide range of customers. Throughout the project, the team was committed to elite execution and followed through on granular tasks.

Are there any areas for improvement?

Not that I can think of! I would gladly work with KlientBoost again.

BACKGROUND

Please describe your company and your position there.

I’m the marketing manager at a software company that delivers industrial automation solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We were looking to increase our online presence and brand awareness to reach our target audience more effectively.

What were your goals for this project?

We wanted to use paid advertising to increase our online traffic. We were also looking to support our sales process by generating more qualified leads.

SOLUTION

How did you select this vendor?

We found them through a referral. After speaking to a few other agencies, we chose KlientBoost because they were very professional and offered fair prices.

Describe the project in detail.

KlientBoost started the project by restructuring our legacy campaigns on Google and Bing. They also revamped our keyword strategy and helped us build brand new landing pages. A few months into the project, we expanded our campaigns to include other platforms, including Facebook, LinkedIn, and Quora.

What was the team composition?

We have a designated account manager and a graphic designer working on our campaigns.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

We’ve reached the first page of search results for certain keywords, and our inbound lead generation has increased significantly. We’ve also seen a higher level of traffic to our website through our landing pages, which are much cleaner and have stronger calls to action.

How did the KlientBoost perform from a project management standpoint?

The team is easy to work with and very responsive. They’re always quick to answer my questions and requests, and I can reach them anytime via phone or email. Also, the account manager from KlientBoost is proactive in suggesting ways to improve campaigns, and we typically implement these ideas. We have weekly calls to go over metrics and quarterly workshops to discuss high-level goals.

What impresses you about the KlientBoost?

The team from KlientBoost is extremely reliable and regularly shows initiative.

Are there any areas for improvement?

I would like to see them invest more time in understanding our product and audience. We serve a niche market, and effective engagement requires a high level of technical industry knowledge. Nevertheless, KlientBoost has proved to be capable of learning quickly, and the team is always willing to incorporate our feedback.

BACKGROUND

Introduce your business and what you do there.

I am a VP at Power of Success. We deliver large-scale business and personal development programs across Canada and parts of the United States.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

We hired KlientBoost because we needed someone to handle our online and social media marketing.

SOLUTION

What was the scope of their involvement?

They help us manage our Google Ads and provide site recommendations, which we’ve implemented. The team also created landing pages and performed A/B testing to best optimize our platform.

What is the team composition?

We have one account representative we deal with as a touchpoint, one designer, and occasionally I touch base with their CEO.

How did you come to work with KlientBoost?

KlientBoost was recommended to me by a colleague. We called them and told them our needs, and within a few days they returned with a proposal. After assessing their portfolio and meeting their staff, we decided to move forward with them.

How much have you invested with them?

We invest $60,000 on an annual basis.

What is the status of this engagement?

We began working together in 2017 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received a clear ROI with our Google Ads and the impact of their work pays for itself.  Sales are my main measurement of success, and they have definitely increased since working with KlientBoost.

How did KlientBoost perform from a project management standpoint?

They’ve done a great, job. The team does everything they say they’ll do in a timely manner. If there are any hiccups with their work, they address them and communicate with us effectively. At first, we used to do a weekly conference call, but now that we’re more familiar with one another, we meet once every two weeks. We also check-in via email if needed.

What did you find most impressive about them?

I like how nimble they are and how they move as quickly as we need them to.

Are there any areas they could improve?

There are areas for improvement for every company, but I have no complaints thus far.

Do you have any advice for potential customers?

I would advise potential customers to talk with the team and make sure that everyone’s personalities and styles of work are compatible. If both teams aren’t in sync, that’s an opportunity for things to fall through the cracks.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and owner of a small print management company that operates in Norway, Sweden, and Poland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to manage our PPC on Google Ads. Recently, they’ve expanded their services to include conversion rate optimization (CRO) for our landing pages.

What were your goals for this project?

Our goal was to streamline our online advertising efforts.

SOLUTION

How did you select this vendor?

I had been working with a local agency that was ineffective and decided that I needed a new partner. I chose KlientBoost because of their excellent reputation and awesome blog articles.

Describe the scope of their work in detail.

KlientBoost completely revamped our PPC strategy. The team created a set of new ads, which we translated into Norwegian. They’re currently working on several new campaigns and improvements for our landing pages.

What was the team composition?

I’ve been in direct contact with an account manager, and KlientBoost’s director of agency development helps us set goals and create growth strategies. Also, a conversion designer recently joined our team to help with CRO.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

KlientBoost has more than doubled our number of incoming leads while reducing our average cost per lead.

How effective was the workflow between your team and theirs?

Although we’re in different time zones, we’ve never had problems with communication. They’re quick to schedule a call whenever I need to talk.

What did you find most impressive about this company?

The speed with which they complete tasks impresses me the most. Our biggest challenge right now is keeping up with the leads that they’ve generated.

KlientBoost is also extremely knowledgeable. Now that I understand their capabilities, I feel comfortable letting them do their work.

Are there any areas for improvement?

When I initially reached out to KlientBoost, I had a hard time understanding their services. I was also worried that they wouldn’t be able to handle a Norwegian account because they don’t speak the language. Overall, I think that communication with their sales representative could’ve been better.