KlientBoost

BACKGROUND

Please describe your company and your position there.

CareSync was an ahead-of-its-time care coordination company that marketed B2B2C care coordination technology and services to consumers and Medicare beneficiaries. I was the head of the marketing team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

In late 2014, I was trying to pre-position our company for a market that was being developed in 2015. It was a new market and a new way of thinking, and we needed to get the attention of healthcare providers and their patients. I did not have the know-how to handle a good-sized digital media/advertising spend effectively and knew I needed help. KlientBoost was hired to help us promote our organization on Google and other digital platforms. They became so much more as the years went by.

What were your goals for this project?

Generate brand/solution awareness, lead generation, and positioning as a thought leader for both sales and investment opportunities.

SOLUTION

How did you select this vendor?

We had a very limited budget in the early days, and I was always searching for the best ways to do things with the money I had to spend. I tripped over KlientBoost articles that were well positioned on multiple websites I trusted for important information. I talked to a small handful of agencies and digital media companies, but KlientBoost stood out from the crowd. Brands I already trusted were turning to Johnathan (Founder & CEO, KlientBoost) and team to write articles on the exact challenges I had. At the time, it was a sizable monthly commitment, so I had to involve our CEO, who was 100% on board with my plan to hire KlientBoost.

Describe the project in detail.

Our relationship was a true partnership - and I will always consider KlientBoost to be a true extension of our marketing department. They were proactive and willing to be reactive. They met with us regularly and learned some things about a complicated, regulated industry that was new to them. As they grew in parallel with our growth, they continued to work with us to make sure that they stayed a valuable extension of our team. We built many, many campaigns together, and I always knew that Johnathan and his team were going out of their way to keep us the leader in the space.

What was the team composition?

When we started working with Klientboost, like us, they were growing a team. That doesn't come without some growing pains, but we evolved from working directly with their founders to a very talented team who was always responsive to our needs. To this day, all these years later, I am confident that their CEO would pick up the phone if I called.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

For the entire lifecycle of the project, KlientBoost kept us in the top position for SEO. The company owned the "chronic care management" space and they managed a function of the business that would have cost exponentially more to bring in house - it freed up dollars to keep generating excellent content that they could help us promote.

How effective was the workflow between your team and theirs?

KlientBoost is one of the most reliable, responsive vendors that I've ever worked with. We mostly did weekly calls and emails (but, in all fairness, the relationship started in 2015) - we were eventually able to move to far fewer calls. Despite being 3 hours different in time from us, the KlientBoost team managed to never make us feel like they were out-of-pocket. We built a true partnership where there were few fire drills.

What did you find most impressive about this company?

The service and willingness to support our initiatives. They cared about our business, and it showed in every interaction.

Are there any areas for improvement?

The only real challenges we had was when they grew and we had to re-educate team members about our industry. Healthcare, especially that related to government money (Medicare, Medicaid, etc.), is highly, highly regulated, and has a learning curve that comes with the territory. As the KlientBoost team grew, it was some work to get those folks up to speed on what they needed to know to support us with our digital advertising needs - but they always worked hard with us to figure it out.

BACKGROUND

Please describe your company and your position there.

We're a SaaS company that provides an automated marketing platform strictly for financial advisers. I'm the Chief Marketing Officer and a co-founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to help us manage paid traffic. They help us with all things PPC related to marketing our company.

What were your goals for this project?

We wanted to generate more traffic and generate more leads consistently.

SOLUTION

How did you select this vendor?

I'd looked into KlientBoost several years prior to working with them. I'd kept on eye on what they were doing. As soon as I had the budget to pursue their service, I didn't hesitate.

Describe the scope of their work in detail.

They'll take our offer ideas and create a landing page and corresponding ads. They'll launch, track, measure and report their findings with me once a week. Additionally, they test and improve ads and landing pages in an effort to increase click thrus, conversions, cost per lead and cost per acquisition.

What was the team composition?

I typically work with my account executive. They're my point person and I discuss with them on a weekly basis. Occasionally, when we have new creative to go over, I may be copied or receive an email from a designer to give approvals or feedback.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since starting with KB, they've helped us generate an average of about 100 leads a month from paid traffic. I expect this to go up with the addition of some new offers we're testing. 

How effective was the workflow between your team and theirs?

They have been very easy to communicate with. Communication runs to me. A couple times, I invited my CEO to join in on a conversation to ask questions and give feedback. Other than our weekly call, we'll communicate via email. They're extremely responsive and clear in their communications.

What did you find most impressive about this company?

They're knowledge and understanding related to their industry and what they do. There are a lot of phonies out there; people who can talk a big game and sell themselves, but KlientBoost practices exactly what they preach and they're always at the edge of learning what changes and best practices exist.

Are there any areas for improvement?

Love the quality of their work. I'd like to find a way to collaborate and execute on ideas even faster…which is probably everyone's dream with everything. I've been extremely satisfied with the work they do.

BACKGROUND

Please describe your company and your position there.

I'm the CTO for Mold Inspection Sciences. Mold Inspection Sciences provides high-level, professional mold and environmental inspection and testing services to people in 15 metro areas using professionally accredited inspectors and a science-based approach.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We had been dissatisfied with a series of very mediocre digital ad and PPC management agencies over the last years and were looking for an agency who really "got" the value PPC could bring and was willing to take the lead - as opposed to asking us what they should do.

What were your goals for this project?

We wanted to gain a better ROI for our ad spend and hand off most of the day-to-day management of ads and campaigns. We especially were looking for an agency with experience and insight to help us try new ways of leveraging ads and PPC.

SOLUTION

How did you select this vendor?

They presented very well online, had an impressive portfolio, and agreed to a 3-month trial with results guaranteed. They were also friendly, confidant, and showed obvious aptitude from the very beginning.

Describe the project in detail.

KB initially took our existing campaigns and completely revamped them using a format that makes it easier to see which are working and which are not. The created a set of landing pages and variants and implemented call tracking for us. They also worked with us to provide direct integration with our lead management system. We continue to engage with them and have a retainer agreement where they provide ongoing management and are constantly testing new campaigns and strategies.

What was the team composition?

There is a primary account manager who we speak with a few times per week. They are backed by (at least) a creative, production, and technical team - all of whom have proven to be very responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall KB has exceeded the metrics we set for success. The number of high-quality leads has increased and the overall cost per lead has decreased. The numbers are still small, but there is a pattern of improvement month over month. In addition, they have worked with us to provide meaningful metrics and reporting so we feel that we have a complete understanding of how their work has impacted the metrics.

How effective was the workflow between your team and theirs?

They are very responsive by email and our weekly review call is helpful in reviewing the prior week's results as well as making sure we are in agreement on the current priorities.

What did you find most impressive about this company?

They take responsibility for success and are willing to make continual adjustments to improve results.

Are there any areas for improvement?

Not much actually. A minor change would be if they used the same web platform that we do for ease of integration, but it has no been a stumbling block.

BACKGROUND

Please describe your company and your position there.

I'm the Executive Director at the Equal Opportunity Community Initiative, a non-profit organization committed to improving the quality of life of vulnerable children and youth locally and internationally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We wanted to drive traffic to our website via high converting landing pages with a clear call to action that helps the user convert through a donation or sign up.

What were your goals for this project?

We needed help telling our unique story online and were trying to engage the online community more effectively and reach a wider audience.

SOLUTION

How did you select this vendor?

We heard great things about their work and reached out for their help and assistance. After our first conversation we knew they were a perfect fit.

Describe the scope of their work in detail.

The KlientBoost team took the time to understand our needs and guided us on the content that would best capture our story. They had great suggestions on how to convey our impact effectively and increase the online capacity of our organization. They designed and coded a beautiful landing page for us and assisted with the hosting as well.

What was the team composition?

We communicated directly with their CEO and Director of CRO. After a couple emails discussing what we were looking for in this project and reviewing our needs, they took it from there and worked their magic.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered exactly what they promised – high converting landing pages, resulting in a significant influx of quality traffic.

How effective was the workflow between your team and theirs?

KlientBoost was quick to respond with quality recommendations based around CRO principles to drive results. They were remarkably generous and accommodating of our requests, expertly guiding us through the process and ultimately bringing our vision to life.

What did you find most impressive about this company?

Their approach to design is fresh and current – Everyone has been so impressed with the work they've done and we cannot emphasize enough the positive impact they will create for the lives of those we serve!

Are there any areas for improvement?

Keep doing what they are doing - it is amazing! We are extremely grateful to have found a 5 star agency that cares and are completely satisfied with the final results. Their support will make a big difference to our work and we definitely plan on reaching out to KlientBoost for future designs!

BACKGROUND

Please describe your company and your position there.

I am the hospital manager at Companion Veterinary Hospital, P.S. in Lacey, Washington. We are small animal veterinary hospital founded in 1999. My job is to provide accounting, computer, managerial and marketing services to the company. Our goal is to have the highest Google rating of our many competitors. So far we've achieved that goal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to help us navigate the complicated world of Google Ads. Specifically, we needed to make sure our ads would be worded and positioned properly for our target markets.

As a small, independently owned hospital, our budget is severely limited compared to most of our competitors, which are largely subsidiaries of large corporations. We needed to get the maximum results and positioning possible with a smaller budget.

What were your goals for this project?

We needed to establish and active and ongoing Google Ads campaign that consistently ranked our hospital high in search results, with an acceptable conversion rate and ROI despite our smallish budget. Our goal was to increase our new client numbers significantly.

SOLUTION

How did you select this vendor?

We used Google to find vendors capable of fine tuning Google Ad campaigns using positive and negative keywords and KlientBoost's web site proved to be the most informative on that subject. The vendor provided evidence the the form of case studies, and demonstrated a deep understanding of Google's ad platform, such that we were convinced that their strategies are the most effective available.

Describe the scope of their work in detail.

KlientBoost took charge of our Google Ads interface and created and managed ads on a regular basis. They did testing of headlines and keywords and actively added or removed details in an effort to fine tune ads and campaigns and improve conversion rates. The team provided regular feedback via phone and computer meetings and provided recommendations for web site structure and landing page design, as well as general marketing strategies based on our industry.

What was the team composition?

My primary contact was Haley, who gave regular updates and handled our ad account. Hey manager, Mitchell, also provided guidance during our regular phone/computer meetings. Haley consulted with web design experts on several occasions when I had questions about landing pages and marketing to our clients in general.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In the first full month of working with KB, our new client number went from a prior average of 38 up to 63, a 66% improvement. Perhaps more importantly, my understanding of how Google Ads works is much improved. I now know what to focus on in the Google interface, and what is less important.

How effective was the workflow between your team and theirs?

Workflow was good. Haley was extremely responsive in our email exchanges. I felt like I could ask a question whenever I wanted and could expect (and receive) a well-researched response. Regular meetings helped keep contact with my team so that I felt like nothing was getting missed.

What did you find most impressive about this company?

I'm impressed by their team's enthusiasm for their industry, as well as their deep knowledge of a complicated subject (Google Ads, in our case).

Are there any areas for improvement?

I cannot think of a specific area for improvement.

BACKGROUND

Please describe your company and your position there.

I’m the Digital Marketing Manager of Vivo Resorts. We build communities in Puerto Escondido, Mexico.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

KlientBoost was hired to manage and execute our paid digital marketing initiatives. We rely on them for a combination of PPC, paid social media, and landing page development/testing.

What were your goals for this project?

To generate an increase in marketing-qualified leads of people across North America who are interested in purchasing a home with Vivo Resorts. We set quarterly goals for the quantity of leads and cost per acquisition.

SOLUTION

How did you select this vendor?

KlientBoost was selected by my predecessor at Vivo Resorts, but the service provided since my arrival has been as promised. KlientBoost's reasonable account management fees allow us to allocate the majority of our digital media spend to where it counts—on media.

Describe the scope of their work in detail.

KlientBoost handles all our PPC initiatives and spends their time managing our account to maximize the effectiveness of our digital media budget. KlientBoost also assists with landing page design and development, while testing all aspects of the funnel along the way.

What was the team composition?

We have a primary account representative that manages our communication and coordinates projects with the team of specialists at KlientBoost. Our account rep will pull additional resources to assist with our projects depending on the scope and expertise required.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've seen YoY increases in the quantity of leads generated from our PPC efforts while also optimizing campaigns to reduce our overall CPA.

How effective was the workflow between your team and theirs?

With scheduled bi-weekly touch points and quick responsiveness to adhoc questions, the folks at KlientBoost have become our trusted advisors.

What did you find most impressive about this company?

KlientBoost has been a great partner for Vivo Resorts. Their team of digital marketing experts gives them a strong bench we turn to for help with all our paid digital marketing initiatives. Their commitment to results and pursuit of feedback in an effort improve shows they are not content with the status quo. It gives us the confidence to know they always have our best interests in mind.

Are there any areas for improvement?

I am always impressed with KlientBoost's willingness to ask this very same question. We regularly discuss opportunities for small tweaks and/or improvements, and I have confidence they will adjust accordingly.

BACKGROUND

Please describe your company and your position there.

I was the Director of Growth at Le Tote—managing half a million in direct response ads per month.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to specifically drive search engine marketing (SEM) growth across Google and Bing.

What were your goals for this project?

Our goal was for KlientBoost to drive increased prospecting acquisition within the channel. This was a channel in which I had struggled and neglected because Facebook prospecting was driving so much of the business and my time.

SOLUTION

How did you select this vendor?

We found them through a referral that spoke very highly of KlientBoost.

Describe the project in detail.

The scope was simple: drive new prospecting keywords/acquisition through SEM. Through weekly testing and reporting, KlientBoost discovered new prospecting keywords that led to increased volume and decreased cost per acquisitions (CPAs) within the channel. It was an impressive process.

What was the team composition?

We had visual design support for our landing page creation via Unbounce and a marketing manager who drove the SEM account changes regarding keywords, copy, and landing page destinations.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This team helped us increase the SEM channel volume by five times while driving decreased CPA along the way.

How effective was the workflow between your team and theirs?

Their project management was simple but super effective. KlientBoost used a Google Doc that had rows for each week, including prospecting acquisition (new subscribers) and CPA. Each week, they would call to talk about how we were driving increased acquisition and decreasing costs. It was an efficient approach considering the minimal time I had for the channel.

What did you find most impressive about this company?

Jonathan (Founder & CEO, KlientBoost) and his team are super smart, curious, and personable. The diligent copy testing from advertisement through dynamic landing pages, and the one-on-one focus with us as a client, is what sets them apart from the rest. 

Are there any areas for improvement?

Nothing comes to mind!

BACKGROUND

Please describe your company and your position there.

Bankers Healthcare Group (BHG) provides innovative and hassle-free financing solutions for healthcare and business professionals. As a digital marketing manager, I oversee digital production for various products of BHG.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired them for Google/Bing PPC ads and optimizations.

What were your goals for this project?

Our goal was to generate leads.

SOLUTION

How did you select this vendor?

We found them through a Google search and had an initial phone call to understand their expertise. KlientBoost impressed us with the range of solutions for challenges we faced during the hiring time.

Describe the scope of their work in detail.

They perform weekly bidding and keywords optimizations, including landing page designs. We took KlientBoost’s help on getting quality leads through Google and Facebook.

What was the team composition?

KlientBoost has always been a wonderful partner to us. They are very open to new ideas and always consultative in their approach. The account representatives have great attention to detail and are very quick in responding to questions or queries.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We increased lead numbers by 83%, impressions by 47%, and ad spend by 90%.

How effective was the workflow between your team and theirs?

It has been seamless between both teams. KlientBoost is willing to help on new initiatives and is very committed to executing in a timely fashion.

What did you find most impressive about this company?

KlientBoost’s accountability is very impressive.

Are there any areas for improvement?

We always struggle with the time zone difference. We are based out of the East Coast, and can sometimes require some coordination for email replies. But our KlientBoost rep has prioritized our work in the morning, so we don’t face these issues very often.

BACKGROUND

Please describe your company and your position there.

MortgagePal is a Canadian mortgage brokerage which offers fast online service and low rates. I'm a partner and the VP of Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlientBoost?

We hired KlientBoost to manage our Google Ads campaign and landing page design.

What were your goals for this project?

Our goal was to increase the volume of leads and reduce the cost per lead (CPL).

SOLUTION

How did you select this vendor?

I first learned about KlientBoost about a year ago through a guest blog post. Their company branding and copywriting was miles ahead of any other PPC agency I came across, so they stuck out in my head as an agency to keep an eye on. When it was time to find a PPC agency, I thought it was worth a discovery call, and I liked the proposal they offered.

Describe the scope of their work in detail.

KlientBoost deployed and optimized PPC campaigns, provided expert guidance on strategic direction, drafted status reports, and designed landing pages. My role was to write landing page copy, manage the strategic direction, and approve designs.

What was the team composition?

They assigned an account manager and designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

KlientBoost set up a new campaign capable of generating more leads than we could handle, and the CPL was below our target of $50/lead.

How effective was the workflow between your team and theirs?

It was fantastic. They were always quick to respond and deploy.

What did you find most impressive about this company?

The landing page design work was better than I've seen anywhere else.

Are there any areas for improvement?

Not that I can recall.

BACKGROUND

Introduce your business and what you do there.

I am the director of growth marketing at a business text messaging platform. We offer a service that allows companies to text or social message their customers or their audience automatically.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KlientBoost?

I’ve worked with KlientBoost on a number of projects over the past five years. When I joined my current company, I identified a healthy inbound engine and processes that succeed after the conversion. I believed, however, that we needed some help driving potential clients to find us in the first place, so we engaged KlientBoost for their digital marketing services.  

SOLUTION

What was the scope of their involvement?

Their core deliverables and services have been landing page designs, digital advertising on Facebook, LinkedIn, and Google, and reporting through technical integrations. After building our designs, KlientBoost managed our ad campaigns, and they worked directly within our systems to make sure everything connected technologically.

What is the team composition?

We have a dedicated account manager, who is our main point of contact and also manages the advertising campaigns. There are also two supporting resources who handle the design and technical integrations. I like that we don’t have one account manager for everything. Instead, we have specialists in charge of every separate aspect.

How did you come to work with KlientBoost?

I found KlientBoost in 2015 while at a different company that was looking for local marketing help. We didn’t move forward with KlientBoost at that time, but we later engaged them for several other projects. I return to KlientBoost because of how structured their approach is. They have a strategy that they keep iterating on. It’s understandable and transparent. Working with them has been very easy, and the results are always there.

How much have you invested with them?

We’ve spent between $50,000–$75,000 with them so far.

What is the status of this engagement?

Our engagement began in June 2017 and remains ongoing. The bulk of their initial design work and whatnot is complete, and we are now in management mode.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with KlientBoost, our conversions on Google Ads and Facebook have increased by 25–50%, depending on the kind of campaign we run. Further, our cost per lead has dropped significantly.

How did KlientBoost perform from a project management standpoint?

I’ve found that KlientBoost sometimes struggles at times to be prescriptive after the low-hanging fruit initiatives are done. They need to do a better job of communicating at that time to keep pace with the progression of the company.

What did you find most impressive about them?

They follow a process rather than having an account manager come up with ideas. They have a structured approach to building campaigns and generating leads. That consistency, especially with their volume of clients, is nice because then we know what to expect and where we need to fill in the gaps ourselves.

Are there any areas they could improve?

No, aside from being a little more prescriptive and communicative, I’m pretty satisfied. They are the right fit for some kinds of companies, but not always others, but they have continued to get better at identifying their target audience.