JetRuby Agency

BACKGROUND

Introduce your business and what you do there.

I’m a product owner. Right now, I’m tasked with standing up a new, fairly complex software product that layers on top of our existing solutions. We’re a small company, and I do everything from systems engineering to customer engagement, B2B marketing, and product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

JetRuby Agency helps us with design and development.

SOLUTION

What was the scope of their involvement?

We’ve developed some core microservices that sit on the backend and do data analysis. Jetruby Agency is taking the outputs of those, combining them with the user stories, and developing the whole web application for us. They’re also doing the systems engineering, so going from user story decomposition to UX/UI design prototypes to walkthroughs and then to the actual implementation.

They do front- and backend development. On the frontend, we use Vue.js, which was a legacy holdover from our company. I know JetRuby Agency’s core is React, but they were good about jumping into Vue.js and bringing in some people who could help with Vue.js. We plan to transition to React.js in the next couple of weeks. The backend is Ruby on Rails. They’re integrating with our microservices that are natively written in Python that are being wrapped up in BLAS containers and deployed in Docker Kubernetes containers.

They’re also working on the architecture, which comes in several different layers, and doing decompositions. They’re doing a lot of the drilling down and refining the architecture based on user interactions; for instance, they’ll point out if a user story requires a more complex architecture. They have a business analyst on their team who has gone through and really designed a lot of the workflow at a detailed level.  

They’re going into a final staging server. Our team will be taking the codebase from the server and deploying it live on our operational site going forward. We plan to keep them on to continue maintenance and application development.

What is the team composition?

The current team is around eight people. We have a program manager, who is great; they coordinate the hand-ins we give them and then plan the sprints out and do a lot of the communication. We have frontend developers, three backend developers, a UX/UI artist, and a business analyst. We also have a part-time QA person.

How did you come to work with JetRuby Agency?

Years ago, I had a startup, and a friend of mine at a different startup recommended JetRuby Agency after we were using a single local resource here in the US. We reached out in 2016 and started working with them.

I used them again at another company in 2018 or 2019. Then, when I started with this new company – which actually bought my startup – I recommended we used JetRuby Agency. They knew what they were doing and could move fast.

What is the status of this engagement?

My current company started working with JetRuby Agency in August 2019, and we’ve been working continuously since then.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re currently working on the core flow through the application, which involves about five different user personas. We’re tracking them in terms of their ability to complete each of these steps of the user flow process, and each one has been assigned a point value. They’ve been doing very well with that. Obviously, it’s always going to be slower than what I wish they could do, but they’ve been good at communicating what they can accomplish during each sprint, given the resources they have. 

When I push them and ask for a little bit more, they’ve been pretty good, and they complete things well. When they finish something and we look at it from the user point of view, they’re open to our change requests. We’re on the cusp of getting user feedback, which I’m sure will cause more changes. They’re friendly about our change requests and very upfront about letting us know when those changes will happen.

How did JetRuby Agency perform from a project management standpoint?

It always takes a little bit of time to find that rhythm between two teams on a project. One of the things I found with JetRuby Agency is that when they added a business analyst to come in, take the stories, and really start decomposing, we went from moving a bit slowly to hitting lightspeed. The interactions just clicked between our teams. They definitely brought in the right people at the right time to help us go through the inputs we were giving them and translating them into something they could build, and then coming back and showing us. They’ve been very good at helping to complete that loop.

We’re using Azure DevOps for all of the project management. We can track what stories we have handed them, and we can see when they’ve allocated that in the sprint. We’re using a variety of different tools as they decompose what we give them in Azure DevOps. For instance, we use Miro Boards for a lot of the business analyst flows so that we can look at the detail of the design. We do first-stage mockups, so more conceptual designs, in Sigma. Then, we do a lot of final UX/UI workflow in InVision, and everything from there goes into the queue for front- and backend development and then gets deployed to staging. It’s a very nice flow for us of requirements and stories we give them into these levels of fidelity that deliver the product.

What did you find most impressive about them?

This is the third time I’ve gone back to them; every time, I’ve had a pleasant experience with them. They’ve not only always kept me happy but have also given me the tools to keep my management happy and the investments going as we build these tools. They’re easy to work with. I’m sure if I end up going to another company in the future and need to develop something similar, I’d go right back to them. 

Are there any areas they could improve?

I’ve given them feedback over time. Getting that project management just the way we wanted was important for us, and it took some time to get that going. We’ve developed a lot of templates that took us through our iterative design. Some feedback I gave them on this project in particular is that it would be helpful to have a repository of similar templates that they could provide new clients. They probably don’t do that because it potentially contains a lot of sensitive customer information; however, if they could provide some templates of how to communicate with us, it would be helpful.

Any advice for potential customers?

Spend a little bit of time planning and don’t jump right into development. Map out your plan into something that they understand how to execute against. The first time I worked with them, we went right into development, but the second and third times, we started slower and added staff as we felt confident that we had sufficiently documented what we were trying to do.

I’d also say to bring on their business analyst from day one; we waited a little bit to do that. That particular set of resources that they have at JetRuby Agency is worth every penny. They’re the most useful way to translate requirements from our lingo and lexicon into something that they understand how to develop.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at Shiurim, a religious content nonprofit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We’ve been successful in delivering content in a traditional format. We have a weekly publication that’s distributed in about nine countries through different physical locations, and we were looking to expand that reach.

The idea was to create a mobile app for iOS and Android, where we can distribute the same content in a digital format.

SOLUTION

What was the scope of their involvement?

The team at JetRuby Agency developed iOS and Android applications from scratch. We hired a small design firm to create the initial mockups, but their team was also directly involved. We sent the mockups to them, and they helped with modifications along the way. Outside of design, they managed the project and helped with all of the coding.

The project had three major components. The iOS and Android apps were developed natively; their team did the whole backend content management platform. Both apps are a unique e-book reader for content and updates weekly.

The publication creates a weekly resource of specific religious content to be read or studied. It is updated weekly, and each day has a set of articles. There’s a study guide feature that keeps track of what sections have been covered. We usually upload PDFs, but they’re rendered in the app differently. In some cases, there is an audio lesson associated with that particular piece of content.

Both apps have subscription options and user registration. The backend helps us manage the content uploading process and user experience.

What is the team composition?

We were in contact with a project manager and account manager.

How did you come to work with JetRuby Agency?

A friend used them before and recommend them. After interviewing them and seeing their previous work, I felt comfortable about their process and what they’d done before. While I did talk to one or two other smaller agencies, JetRuby Agency ended up being the best option.

How much have you invested with them?

We’ve invested between $25,000–$35,000.

What is the status of this engagement?

We worked with JetRuby Agency from March 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product is available in the market and working well. Within the first ten days, there were over 2,000 downloads. Most of the positive feedback has been regarding the new features and improvements. We haven’t had any complaints.

How did JetRuby Agency perform from a project management standpoint?

I was in contact with the project manager weekly and spoke to the account manager once a month. The project could’ve taken less time, but the reason why it took longer was a roadblock on our side. JetRuby Agency could’ve been a little more proactive in getting us to move faster, but once we were ready, they were extremely responsive. We set up a Slack channel that helped streamline communication.

What did you find most impressive about them?

The team at JetRuby Agency is highly responsive. They’re quick to solve issues.

Are there any areas they could improve?

It would be great if they had more UX/UI product orientation. It could’ve been because of our project was small. Sometimes during outsourcing, there’s someone with a more product mentality. The first releases are more polished because it’s being thought through a user perspective and not only through specs.

Do you have any advice for potential customers?

Get schedules figured out. Make sure to communicate regularly. It’s helpful to have a weekly or daily call for a more significant project.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a software consultancy. We go to startups and small businesses to help them deliver their tech.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We needed more developers to accelerate development on various projects.

SOLUTION

What was the scope of their involvement?

Basically, JetRuby Agency augments our development team. Their team has helped to build feature-rich web applications. For our latest project, they provided a singular developer who picked up assigned tasks. The developer wrote and delivered code to us on a regular basis.

What is the team composition?

Currently, we work with one developer from JetRuby Agency.

How did you come to work with JetRuby Agency?

When I was CTO of another company, JetRuby Agency was brought on to run the dev ops. We hired 4–5 people to provide dev ops, QA, and development support. I left that company and started this consultancy. I decided to engage them again because of their quality talent.

How much have you invested with them?

We’ve spent $25,000–$50,000 on their services so far.

What is the status of this engagement?

JetRuby Agency started at my company in June 2019 and their work’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They help us deliver our services at a high quality and a lower cost than local market rates.

How did JetRuby Agency perform from a project management standpoint?

We’ve had a smooth workflow generally. For this project, the developer was integrated into our in-house communication channels. We allocate them a workload in prioritized order and all the tasks get done.

What did you find most impressive about them?

The quality of JetRuby Agency’s talent is very high. I’d give them a five-star review of them.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

If you’re not based in Europe or Western Asia, be aware of the difference in time zone but they make accommodations. For example, their team works later hours, so we have more overlapped time. It’s not an issue but it’s a consideration.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a marketplace startup that provides multiple services. We have customer and supplier fronts, and they can connect on our platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

At the time of engaging JetRuby Agency, we just had a vision for a platform that would connect customers with suppliers. We needed help with development.

SOLUTION

What was the scope of their involvement?

We described our idea and goals to them. They did an analysis, after which we started the development process.

JetRuby Agency developed a simple and straightforward platform and integrated MANGOPAY payment processing. MANGOPAY isn’t as widely spread as Stripe, but Stripe didn’t offer services in our country when we started the project. We didn’t have many options in that sense, so we settled on MANGOPAY after a more extended period of investigation.

The system allows customers to enter quotes, and then suppliers send offers. They can have private chats and make a decision. The platform ensures that the customer pays and that the supplier completes the job.

What is the team composition?

I believe there are sixteen people assigned to the project. I have a main project manager who is supervised by Dmitriy (Head of Client Engagement, JetRuby Agency). I also interact with Ivan (CEO, JetRuby Agency). 

I don't need to engage with the rest of the team; I just scroll through Slack to see what they're responsible for. If I post a request, the project manager double-checks it, and then someone from the team works on the solution. There are a lot of people in different positions working on various tasks.

How did you come to work with JetRuby Agency?

Clutch came up first when I searched for programming agencies in Lviv. I read several reviews on Clutch, which actually helped me a lot, since I couldn’t find much information anywhere else. There was no-nonsense, and it had exactly what I was looking for in terms of reviews. 

We reviewed a lot of other agencies, both in Lviv and elsewhere. I also visited Lviv. I checked JetRuby’s website and their ratings on Clutch. I trusted JetRuby Agency’s Clutch reviews and decided to have a chat. We had a good interaction, so we hired them.

How much have you invested with them?

At the moment, the cost is around $50,000.

What is the status of this engagement?

We started working with JetRuby Agency in February 2019, and the collaboration is ongoing. After we make some changes, we plan to release an Android app at the end of January or mid-February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have statistics at the moment. We plan to release a landing page in the next two weeks and go forward slowly from there while receiving feedback from customers.

In terms of general feedback for JetRuby Agency, I’m very happy. I’m always in connection with them. They’re very good price-wise, even compared to American, local Baltic, and some Indian agencies. Given the cost, I thought that I’d never get the project started. JetRuby Agency might be similar in price to some Indian agencies, but I prefer having someone to talk to who isn’t too far away. It’s nice to know where there are and to be in the same time zone. 

This kind of project is new for me, and I’m very satisfied so far. JetRuby Agency came up with a simple solution, and they coded quite fast. I can’t wait to go to market and see where we’ll end up with it.

How did JetRuby Agency perform from a project management standpoint?

We use Slack to communicate, and the average response time from the team is five minutes. I can go to them whenever I have a question, and they come up with results and estimates within 24–48 hours.

What did you find most impressive about them?

I’ve been most impressed by the personal attention and human relationship, which were the main things that attracted me to them. I have a good connection with the project manager and the rest of the team. I prefer working with people who understand me and know how I think, rather than with a cheaper company. It should be convenient for both sides, and I believe JetRuby Agency has fulfilled both my needs and their own.

They did everything that was necessary so that the platform would work well. To me, they’re perfect. I give them a 10/10 for what we’ve done together.

Are there any areas they could improve?

I might’ve been able to think of something had this been my third project of this type, but this was my first one, and I’m happy with everything so far. I tried contacting different agencies, and I either got replies a week later or got no answer at all. With JetRuby Agency, they answered all of our inquiries within moments. I appreciated the personal attention. 

Do you have any advice for future clients of theirs?

I’ve already recommended them to the company I worked with on trademarking, and I’ll do it again if I get the chance. I can’t find any reason not to.

BACKGROUND

Introduce your business and what you do there.

I’m the business field manager for urban and digital farming. My company is a provider of lighter technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby?

We were looking to do some quick software development, specifically around an application. The idea was to come up with an MVP of the application in a short time, in order to show customers and parties within the company.

SOLUTION

What was the scope of their involvement?

They were tasked with creating a frontend UI for interacting with our system. Secondly, they had to incorporate lighting controls and sensor feedback into the app. Thirdly, we needed to generate a first demonstrator of the analytics package within the application.

We then broadened the scope of work a bit, to include a different challenge we had, in terms of connecting a physical demonstrator of what we wanted to showcase. That wasn’t part of the initial scope, but they gracefully stepped in and helped us, and it was completed in about four weeks.

What is the team composition?

We worked with a designer, a backend developer, a scrum master, and a customer outreach person.

How did you come to work with JetRuby?

A previous colleague of ours recommended them based on his experience. The decision was partly based on that feedback, and partly on a nice proposal they put together in a short time. From an overall scoping perspective, the flexibility they had in setting up the project and getting it started, and then working with us to get moving, certainly helped. Their cost was also very competitive.

How much have you invested with them?

We spent $69,000.

What is the status of this engagement?

We started working with them in November 2018, and they completed most of the work we set out to do by February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Having the initial demonstrator in a short time was really important to us. We expected that JetRuby would take a bit longer, but they met the target without any issues. They hit the mark for the initial six-week development sprint right on time.

The scope was for an initial prototype or MVP, so when we broadened the scope, one of the things we needed to achieve was end-to-end connectivity. They accomplished that as well, working with some of our staff. They helped us get something up and running in a very short period of three weeks.

Furthermore, qualitatively and from a customer experience perspective, they were extremely responsive, easy to work with, helpful, and communicative.

How did JetRuby perform from a project management standpoint?

They were really good at project management: they communicated clearly, took in our requirements and feedback, made sure they understood them, and—where there wasn’t clarity—asked us questions. They set up plans of 1–2-week intervals, describing the scope of work and keeping track of what was accomplished and what was in the backlog. They also summarized the resources needed, and how much time and scope remained, regarding planning and budget. It was always transparent.

We primarily used Slack for communication. We were setting up Jira on our end, but we had some integration issues, so we ended up not using it. We did set up a Bitbucket repository.

What did you find most impressive about them?

JetRuby is very customer-oriented, which impresses me. They go out of their way to work and engage with the customer. They really make us feel that we’re being treated well, that we have their attention, and that they are supporting us. To me, that’s been the biggest strength of the team, aside from their technical performance.

Are there any areas they could improve?

There’s nothing large I can think of. There was insufficient follow-up on noncritical things, and some fell off the wayside, but those were relatively minor things. Otherwise, they have a really solid team.

Do you have any advice for future clients of theirs?

They picked up on what we wanted to do very quickly. Make sure to have a clear story in that sense, and be able to communicate it, so that JetRuby can get going fast.

They really move at a fast pace and seek information quickly from us. Clients should make sure they constantly engage with the team, and things will work out really well.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of a company that provides a photo editing app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby?

We were looking for a trusted development agency to help build out our mobile app.

SOLUTION

What was the scope of their involvement?

JetRuby designed and developed a mobile app for iOS that allows users to make edits to photos.

What is the team composition?

We work with five people, including an account manager, lead developer, developer, and the owner of the company.

How did you come to work with JetRuby?

They were referred to us by someone we trust, so we decided to give them a shot.

What is the status of this engagement?

We've been working with them since September 2018 and we're nearing completion of the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JetRuby has delivered high-quality work on everything we've requested thus far. The whole process has been relatively seamless.

How did JetRuby perform from a project management standpoint?

They're very thorough, providing lots of updates and documenting everything they're working on throughout the engagement.

What did you find most impressive about them?

They go above and beyond expectations and are very persistent in overcoming any challenges.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be responsive as they communicate what they need so the project's timeline can stay on track.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of a software development shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We were looking for experienced, affordable developers to help us build out our two platforms.

SOLUTION

What was the scope of their involvement?

JetRuby has worked on two different projects with us thus far. We provided most of the design work, and they've developed the platforms and made them accessible on Amazon.

The first project involved Ruby on Rails and allowed users to offer virtual classes online. The second involved a React Native environment on the frontend and AWS on the backend, incorporating features that allow for scheduling and alternative dispute resolution.

What is the team composition?

We've worked with about 3–5 different resources, including a project manager, some developers, and QA testers.

How did you come to work with JetRuby Agency?

I initially found them on a subcontractor website after searching for vendors with Ruby on Rails experience. Once I spoke to JetRuby Agency and a few of their references, I felt they were capable of getting the job done. We gave them a pilot project to work on, and they were very successful. So, we decided to keep moving forward with them.

How much have you invested with them?

We've probably invested around $100,000.

What is the status of this engagement?

We've been working together since October 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're still in the early stages of releasing the products, but we've already received some positive feedback on the resolution product from beta testers.

How did JetRuby Agency perform from a project management standpoint?

Their team is organized and proactive overall. Despite the fact that their first language is Russian, we haven't had any language barrier issues. We mostly communicate through Slack and email, managing projects through Pivotal Tracker and Google Docs.

What did you find most impressive about them?

They've successfully learned new, complicated technologies we've requested them to become familiar with. Their developers conquered the challenge and saved us the cost and time of having to hire another vendor. I appreciate that they're always willing to work outside the box and stay flexible in their approach.

Are there any areas they could improve?

It's not entirely their fault, but there were times when we lost track of the hours their team spent on certain tasks, so we ended up with larger bills than we anticipated. We should've more closely tracked their work on a month-to-month basis because it can really add up quickly.

Do you have any advice for potential customers?

Communication is key. The more we stayed in touch with their team, the smoother the process ended up being. I also recommend tracking the number of hours the team spends on projects as they progress. That way, there are no surprises when invoices arrive.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of hellocecil, a startup video interviewing application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We needed to build a web app and wanted a team that we could trust from an execution and strategy standpoint.

SOLUTION

What was the scope of their involvement?

JetRuby Agency worked on three main projects: marketing, frontend development, and backend development. We wanted a modern platform that we could expand with over time, so JetRuby Agency helped us choose React for the frontend and Ruby on Rails for the backend. The web app interacts with third parties and allows users to record, save, and replay videos in the application process. The web app went live about two weeks ago, and we’re currently working on new features.

What is the team composition?

We work with about six people: an account manager, a project manager, and four engineers.

How did you come to work with JetRuby Agency?

I'd worked with them at a different company before. At the time, we were evaluating 4–5 other vendors, but I was already comfortable with JetRuby Agency and confident in their skills. Plus, they asked questions about our project and took a sincere interest in what we wanted, unlike other companies.

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We partnered in February 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I had some trusted colleagues look over JetRuby Agency’s work, and they said it was clean and up to date. They were highly impressed with the agency’s work.

How did JetRuby Agency perform from a project management standpoint?

They’re incredibly organized and impressive. We’ve worked with a lot of other firms, and JetRuby agency is one of the best. It’s been such a positive experience. We not only have a project manager who understands the technical components of the product, but we also have an account manager who walks us through the business goals and problems. We have a phone meeting every week, and they always have questions and improvements for our project. We also use Slack to communicate, Pivotal Tracker for development, and Basecamp for project management.

What did you find most impressive about them?

Their technical skills are remarkable, but their communication and product management set them apart from other agencies. That can be a hard skill to develop, but JetRuby Agency has put a lot of time and resources into making it a strength.

Are there any areas they could improve?

No. It's been such a great experience.

Do you have any advice for future clients of theirs?

JetRuby Agency is great for companies who don’t have full-time engineers on staff and need help both building a product and also strategizing in the early stages. They’re a great partner to bring on.

BACKGROUND

Please describe your company and your position there.

I founded Slick Studio, a creative services studio that does visual research, ghostwriting, and treatment design for television and film creatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JetRuby Agency LTD.?

We needed a fast and precise in-house video platform for our visual research.

What were your goals for this project?

We wanted to create a very complex search logic involving a customized information database.

SOLUTION

How did you select this vendor?

We consulted with a few other agencies that could not fulfill our requirements. It was a very complex job, but JetRuby Agency LTD. told us they could do it. We hired them after reading reviews and evaluating their work.

Can you go into detail about the services they provided and the scope of the project?

They developed the custom platform using Ruby on Rails and React. The team now maintains and updates the tool.

What was the team composition?

The team includes two backend developers, two frontend developers, one tech lead, one QA specialist, and one project coordinator.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The platform was so good that we decided to scale the platform and share it with the world. We’re currently seeking angel investors.

How was project management arranged and how effective was it?

With an all in-house development team, JetRuby Agency LTD. provides effective and speedy service. Their communication skills are also great.

What did you find most impressive about this company?

They’re quick and willing to take on complex challenges.

Are there any areas where they can improve?

The project’s design and branding components could have been better.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of Moments Inc. We are developing an app-based system linked with a wristband device, which will allow customers at a bar or club to easily pay for drinks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby?

We want a system that is intuitive and easy to use. We need an iOS and Android app for users to easily manage their funds, tipping, and spending. We also need a second iOS app for venues with a POS terminal to take in payments and disperse the funds.

SOLUTION

What was the scope of their involvement?

For the venue app, a big challenge of the project was to downsize current POS terminals that only operate on large computer screens or tablets to mobile devices. Using our designs, they developed the frontend and overall functionality to make processing transactions efficient for bartenders on mobile screens. They also developed an online web portal for the venue managers. For the user app, they focused more on visual aesthetics; Their team incorporated a simplistic design that's easier to use for intoxicated users. Currently, they’re beta testing app through a local event; We will soon be ready to formally launch on the app store.

What is the team composition?

We work with five of their employers including a project manager and developers.

How did you come to work with JetRuby?

I was recommended to them by a colleague of mine. We set up a meeting and connected with them right away. Their costs were far lower than a U.S. company's, but the quality the promised was on-par.

How much have you invested with them?

We estimate spending $80,000 in total.

What is the status of this engagement?

We started in November 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JetRuby provides outstanding value and their price is exceptional compared to other vendors. Potential users (bartenders, managers, and customers) say the app looks great and functions well.

How did JetRuby perform from a project management standpoint?

We use Slack for daily communication and Google Hangouts for occasional video conferences. Our project manager is professional and regimented. He diligently records the number of hours each task takes and puts together their statement of work, which always updates us on the latest iteration. He clearly states the goals we're trying to achieve for each specific iteration. When we ask for additional designs or features, their team addresses the ways to add it without increasing the scope and budget.

What did you find most impressive about them?

In our first kickoff meeting, they were genuinely interested in the app we wanted to produce. They are a young team and our app appeals to their demographic, which makes it easier to work with them. Their team thoroughly understands the vast amount of information and requirements we throw at them. I am happy with how they adjust their approach to appeal to as a customer.

Are there any areas they could improve?

I have no real complaints. Perhaps, the language barrier is a bit tricky at times, as their English translations on our app are sometimes wrong. Having someone a little more fluent in English to look over the grammar and vocabulary before it's released could save us time and money.

Do you have any advice for potential customers?

Be prepared with your design, mock-up, or wireframe before you start working with them. Show them how you want the sentence structure, exact words, and text displayed. This will save you a lot of time.