IT-Geeks

BACKGROUND

Please describe your company and position.

I am the Owner

Describe what your company does in a single sentence.

Our company is a luxury streetwear company for both men and women, specializing in curating the most authentic and exclusive footwear and apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create an ecommerce site that integrates with our brick and mortar locations

SOLUTION

How did you find IT-Geeks?

Shopify Recommended

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

To start, our industry and instore processes were very difficult to put into an online store as there are many moving parts to making the site work efficiently with our instore volume. We asked IT Geeks to create a site for us that looked very luxurious as presentation in the luxury, high end market is everything. 

This project took longer than expected mainly because we, as the customer, didn't realize the scope of the website and how many moving parts would have to be incorporated into the ecommerce site.

Rob, our project manager, was able to deliver all of our requests as asked and if there were any troubles or parts his team and him weren't able to complete, he would suggest other options and work arounds. This was very helpful as we see ecommerce only growing and needed this site to be a staple for our business. We are putting the finishing touches on the site now and hoping to launch next week. 

We appreciated IT Geeks patience as we didn't have prior designs, rather, examples of what we wanted. They were able to take these examples of apply it to the site they created for us and it has ended up looking great.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We've received great feedback from friends and family and expect this to carry when we launch to the public. This included the visual design of the website and also the functionality of it which was the most difficult part of the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This project took longer than expected but I do not attribute this to IT Geeks completely. As a company, we only had a very rough last website and nothing to go off of. Since this was our first official site it took time to critique what we wanted for the design of it. Despite corresponding regularly, we weren't in a rush to get it done as we wanted the site to be quality, with minimal major changes after launch. It was only at some points where there was slight miscommunication and time delay on the changes we requested but this was minimal and did not knock us off course.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found their ability to make edits to the back end of Shopify most impressive as sometimes we would ask for specific design or functionality elements that we weren't sure possible. They were able to find workarounds or direct changes to ensure we were satisfied with the work they had done.

Are there any areas for improvement or something IT-Geeks could have done differently?

At the beginning of the project, at some points, we would have to wait until the next morning to see the submitted changes even if they were minor and if the changes weren't 100% we would have to critique after they were made which would extend that change to a two day affair.

BACKGROUND

Please describe your company and position.

I am the Graphic Designer of (a/an) Retail

Describe what your company does in a single sentence.

A modest clothing company that sells beautifully designs online and in store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Update Website
• Get a new affiliate program started

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost

What was the size of IT-Geeks’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were going through a rebrand and wanted to update our website as well as update our affiliate program. We love how it has turned out and can't wait to launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The overall look and feel of the website is consistent with our new rebrand. We have a really great affiliate program setup and we are thrilled with the results. Rob was so attentive and helpful throughout the whole process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rob was very quick to respond and made edits and changes very fast. He was always available to hop on a call to discuss changes or training and took feedback very well.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

I was very impressed with Rob and the way that he handled communication. It was a very unique experience, and they were happy to walk me through anything or hop on a call to make sure we were aligned with the new changes that we needed made.

Are there any areas for improvement or something IT-Geeks could have done differently?

At this time I don't have any improvements that could come to mind.

BACKGROUND

Please describe your company and your position there.

My company, SHRUBPITS sells packaged ground specialty coffee blends via online store and I am a managing member.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We needed an online shop to be set up and reached out to IT-Geeks regarding the same.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for experienced Shopify freelancers to set up our e-commerce online Shopify store the right way. So, we decided on selecting this vendor.

Describe the project in detail and walk through the stages of the project.

The project involves defining shop themes, rewards integration, and wholesale integration.

How many resources from the vendor's team worked with you, and what were their positions?

I do know the Project Manager, Mark whom I work with closely regarding the online shop setup requirements but not his developers under his team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, the team led by the project manager, Mark has successfully integrated the rewards and wholesale functionality which are the important part of the requirements.

How effective was the workflow between your team and theirs?

The project manager has properly communicated with me via phone, WhatsApp, and Basecamp messages. They were very prompt and competent in delivering the requirements.

What did you find most impressive or unique about this company?

I am very impressed with the standard and quality the company delivers when it comes to online shop setups based on requirements and suggested workarounds.

Are there any areas for improvement or something they could have done differently?

The entire setup may have been done a little faster or earlier but I understand that when the project implementation started, it fell into the holiday months which delayed the actual duration of this project. Otherwise, this project would have been finished early than expected.

BACKGROUND

Please describe your company and your position there.

I am an executive in a Denver-based cold brew coffee company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We engaged Eva and her team at IT-Geeks for a complete e-commerce website rebuild/redesign.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a previous relationship from hiring them to do our initial website design and build. We were so pleased with the work they did the first time that we had to go with them again. And we'll continue to hire them for website work as they are simply the best!

Describe the project in detail and walk through the stages of the project.

Complete website redesign, backend cleanup, Shopify management, SEO optimization, page and site speed improvements, cross-platform and cross-device optimization, etc. literally did everything and was in scope of work.

How many resources from the vendor's team worked with you, and what were their positions?

In total we working with 1 person, Eva. She handles managing the team that completes the work. But it makes it so much easier that you only have to deal with 1 person who gets the job done.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Just check out our website, NuRangeCoffee.com. It's so amazing. All IT-Geeks doing.

How effective was the workflow between your team and theirs?

Easy! You talk to Eva, Eva talks to the team, and the job gets done perfectly and efficiently.

What did you find most impressive or unique about this company?

The capabilities are limitless. When we didn't like something and suggested an impossible solution, they actually made it happen. From backend, to speed, to optimization, to customization they are a one-stop-shop!

Are there any areas for improvement or something they could have done differently?

Nothing! They are PERFECT!

UPDATED REVIEW

This review was published on January 27, 2022.

Zachary MacAffer

Co-Founder, NuRange Coffee

Food & Beverages

1-10 Employees

Denver, Colorado, United States

Less than $10,000

Nov 2021 - Jan 2022

Project summary

IT-Geeks was hired by a coffee company to rebuild their website. They migrated it to Shopify, implemented a subscription service, and performed several other modifications.

Feedback summary

The new website came out exactly as envisioned — more importantly, it had all of the requested features and functionalities. IT-Geeks worked thoroughly, going through every aspect of the project in detail. Overall, they impressed with their ability to implement customized solutions seamlessly.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder of an RTD Cold Brew Coffee Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

Our previous website had been built internally over 2 years ago. As we began to scale our E-Commerce business we reached out to the IT Geeks team to fully rebuild our website, transitioning to Shopify and rolling out a subscription service.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for web designers on the list of recommended companies provided by Shopify.

Describe the project in detail and walk through the stages of the project.

After a series of discovery meetings, we established how we wanted the website to look and what functionalities we wanted to incorporate. We received a rough draft of the website within one week of these meetings and then continued to modify and add to it over the course of 2 months.
 

Following the completion of the desktop site, we tested it for bugs and functionality and then proceeded to work on the mobile version of the site. Finally, we optimized the website's performance metrics before completing the project.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with Eva as the project manager. She was our primary point of contact and incredibly communicative and easy to work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Eva was incredibly thorough and successfully implemented any requests that we had. We were very detail-oriented and the finished product exactly mirrored everything that we had asked for -- down to very minor design elements.

How effective was the workflow between your team and theirs?

Eva was very responsive and answered all of our emails within hours of receiving them. The average turnaround on every request was less than 24 hours, allowing us to move efficiently through the redesign process.

What did you find most impressive or unique about this company?

We were impressed with their ability to fully deliver on every customization that we requested. Our website's performance metrics are significantly higher than they were beforehand, and it looks and functions exactly as we had envisioned it would.

Are there any areas for improvement or something they could have done differently?

None.

RATINGS

Overall rating: 5

Very happy with the entire experience overall.

Quality: 5

Quality is spot on, from both a front end and back end side. Looks and performs as requested.

Cost: 5

Value is unmatched, the cost of the project vs. our finished product have left us extremely happy.

Schedule: 5

Very easy -- Eva is extremely communicative and easy to get in contact with.

Willing to refer: 5

Very likely. Will be returning to them with more work as we continue to grow our brand offerings.

BACKGROUND

Please describe your company and your position there.

I am the owner of Kathleen Jasper LLC. My company designs test prep materials for teacher certification exams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I had an old website that I designed myself. I need a whole new look and functionality for my site.

SOLUTION

How did you select this vendor and what were the deciding factors?

I contact ITGeeks through the Shopify developer portal, and they redesigned my site for me. I looked through several proposals. ITGeeks was by far the most impressive of all the firms.

Describe the project in detail and walk through the stages of the project.

We started with a proposal and then went into pricing. I communicated what I needed and they assured me they could develop the site to what I needed. Step by step they communicated the design and functionality. The sent me mock ups and I would provide feedback. Everything I wanted was implemented in the design.

How many resources from the vendor's team worked with you, and what were their positions?

I worked mainly with Eva, the project manager. She communicated with the rest of the team. This made communication easy and seamless.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I love my new site. It has everything I wanted and it looks amazing.

How effective was the workflow between your team and theirs?

The worked quickly and efficiently. The whole process only took 6 weeks.

What did you find most impressive or unique about this company?

Eva and her team communicated everything with me. In addition, all feedback I provided was immediately implemented. Even the smallest details were taken care of.

Are there any areas for improvement or something they could have done differently?

I wouldn't change anything about my experience. I have nothing but good things to say about Eva and ITGeeks.

BACKGROUND

Please describe your company and your position there.

AYLIMA is a Swedish beauty-tech company that sells electric beauty products for the home. We sell via e-commerce as well as retailers and distributors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

Our site is based on shopify. When we encounter bugs on our site or want to add specific functions that require more hands-on work, we have hired IT-Geeks.

SOLUTION

How did you select this vendor and what were the deciding factors?

Quick response, very professional. They are extremely good at understanding what you want help with. The fact that they are insanely good at English is also very good.

Describe the project in detail and walk through the stages of the project.

IT-Geeks has helped us with several jobs. The first job was when we had a problem with a color changer on our products. In just a few days, they presented the solution, implemented it. They always go through the assignment and tell you how it is designed and how to navigate it.

How many resources from the vendor's team worked with you, and what were their positions?

You always have a contact person, then of course there is a team behind the person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Everything IT-Geeks has done has increased our profitability. With the help of IT geeks, we have been able to make changes to make the customer's buying experience easier.

How effective was the workflow between your team and theirs?

Very easy to communicate. Really good in English and understand what you need help with.

What did you find most impressive or unique about this company?

How quick they are to solve a problem. A problem that you yourself think is a big problem is no problem for IT geeks. All tasks have been carried out with great professionalism.

Are there any areas for improvement or something they could have done differently?

Nothing that I can mention now.

BACKGROUND

Please describe your company and your position there.

Hamee US offers an extensive selection of highly popular "Kawaii Squishies," including officially licensed designs from Sanrio, Pusheen, and LINE Friends (BT21), with more collaborative projects soon to be released. We are also the official US distributor of CUBE's hit "Otamatone" musical toy. My name is Daylin Rockwood and I am the Director of marketing at Hamme US Corp

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our Shopify store was running a very old framework and the site was slow in general.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found IT Geeks on Shopify expert page and they gave us a detailed slideshow of what they were able to do if we went with them. They also communicate amazingly and always get back to me very quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Upgrade the entire site to the latest framework, Delete unused apps, and implement new designs we wanted to see.

How many people from the vendor's team worked with you, and what were their positions?

I only spoke to Tom and Rahul. Tom was the project manager and was there for us all the way through. Rahul I believe is the owner and he was the person I contacted first to get the project set up.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the new site went up we have seen all the designs we wanted being used and working correctly. As well as our bounce rate has dropped down to just 2%.

Describe their project management style, including communication tools and timeliness.

IT Geeks uses Basecamp to communicate when doing projects, which I love. Tom was always very responsive and always was able to understand our vision for the site. He and his team were able to get the project done in less time than we had predicted.

What did you find most impressive or unique about this company?

I found that they were able to code in any design that we wanted even if it was a complex design they always did an amazing job and they did it very quickly.

Are there any areas for improvement or something they could have done differently?

Nothing. They did everything we need them to do.

BACKGROUND

Please describe your company and your position there.

I am the owner of Morningstar Chandlery a lifestyle candle brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I hired IT-GEEKS to design my online store.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them because of their price point and I was impressed with the reviews. I am a start-up company and did not have $15k to spend.

Describe the project in detail and walk through the stages of the project.

I am in the process of re-branding my candle line and I needed for my website to reflect those changes as well. The first step was our initial phone call where we discussed my ideas and what I was looking to accomplish. Next, I was assigned a project manager who was responsible for bringing my ideas to life. Then we discussed my goals and began planning.

We used the Basecamp app to communicate ideas and keep track of files and requests. When my requests were received they were acknowledged and executed. If clarification was needed, Rob asked and I gave additional input. Mid-way through the project we had a zoom call to discuss our progress, and then work continued based on my specifications. Once my final requests were completed, Rob asked me to go through the site once again and see if there was anything else that needed to be adjusted. We then tested the checkout process and functionality. After that, I was ready to go live.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I worked with 3 people. Rob was my project manager, Laura from accounting, and Rahul from business development.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I had a few close friends take a look at the site and they were also pleased with the results and the professional look of the site.

How effective was the workflow between your team and theirs?

Very effective. Communication. Basecamp was very helpful and our zoom calls were also very helpful.

What did you find most impressive or unique about this company?

IT Geeks fulfilled every request I had. If there was something that could not be accomplished, they provided a detailed explanation.

Are there any areas for improvement or something they could have done differently?

No, I do not have any complaints about their services. They were responsive and completed all tasks I assigned to them.

BACKGROUND

Please describe your company and your position there.

We are a brick and mortar shop located in Seattle. We focus on selling Scandinavian and Japanese inspired home and body goods. I am the Digital Manager for Woodland Mod and I have been redoing their website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I needed to code into my website a check box that was mandatory for checking out to ensure that our customers read our terms and conditions before proceeding so that we would not be liable if they broke one of our policies. I do not know coding well enough to do this myself.

SOLUTION

How did you select this vendor and what were the deciding factors?

IT Geeks had a large amount of 5-star ratings, and it was quick for me to pick them because they did not require an initial review of the online store before proceeding. They were ready to jump right in with a solution.

Describe the project in detail and walk through the stages of the project.

I described what I needed: a mandatory check box at cart check out that would not let you proceed with check out until selecting the box. Before, I was able to create the box but I could not figure out how to make it mandatory. They did this with ease.

How many resources from the vendor's team worked with you, and what were their positions?

1 - Bob

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It was great. This was a fairly simple project and they completed it quick and with no issues. It looks and functions how I desired.

How effective was the workflow between your team and theirs?

Great! They sent check-ins when I was out of office and hadn't heard from me which I appreciated because it showed that they valued showing me good effort and communication.

What did you find most impressive or unique about this company?

The check ins and quick jump in to fix the problem without asking a million questions or needing to pre-evaluate the store as other experts were requiring. For something this simple, I appreciated their efficiency.

Are there any areas for improvement or something they could have done differently?

Nope!

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director at Goldtouch. We sell ergonomic computer accessories such as ergonomic keyboards, ergonomic mice, laptop stands, and more. We help companies outfit their employees with ergonomic computer solutions to cut down on worker's compensation and make sure their employees are comfortable and productive with less repetitive stress injuries due to long days at the computer on non-ergonomic devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

Our Shopify site was created about 10 years ago and had become outdated. We wanted to modernize the look and feel of our Shopify website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on Shopify's list of Shopify experts. They had great reviews. We asked them to do a few other smaller projects before and were happy with their work, so decided to have them do our Shopify redesign.

Describe the project in detail and walk through the stages of the project.

We connected with our Project Manager, Eva, who provided us with an overview of the project, and then we got into the first stage of the project, which was the homepage. We already had a basic framework of what we wanted our website to look like, but it was important for us to provide specific examples from websites we liked in order to get exactly what we wanted from the design process. Eva and her team did a great job of recreating the aspects of those other sites we liked, and made it specific to our brand and company. After the homepage, we moved on to the menu and product pages. After that, we got into the footer and other pages located in the footer of our website. Eva and her team did a great job making sure all aspects of our website were covered, and was very detail oriented in that regard.

How many resources from the vendor's team worked with you, and what were their positions?

We onboarded with Rahul originally, and then Eva became our Project Manager once the contract was signed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just made our website live a couple of days ago, and so we don't have any specific metrics to share at this time, but I'm positive our customers will have a much more pleasant experience using this Shopify site because it is much more user-friendly, there are more sections to shop around, and it looks better.

How effective was the workflow between your team and theirs?

Workflow was great -- there was constant communication throughout the whole process, and it was a fast process! When they say your project will be done in 45 days, they mean it. There was not a lot of waiting time in between communications to see action steps taken. It was always completed within 1-2 days, which was great.

What did you find most impressive or unique about this company?

IT-Geeks was very prompt with all communications, and they actually seemed like they wanted to work on the project, which surprisingly is impressive because most companies just want to create the lead and forget about you. IT-Geeks was there every step of the way, they were quick, their design is a quality design we are happy about, and everything is working well.

Are there any areas for improvement or something they could have done differently?

We had to outsource our main image design on our website because we were looking for something different than what was provided, so that would be the only thing I can think of that could have been done better.