IT-Geeks

BACKGROUND

Please describe your company and your position there.

I am the Marketing Director at Goldtouch. We sell ergonomic computer accessories such as ergonomic keyboards, ergonomic mice, laptop stands, and more. We help companies outfit their employees with ergonomic computer solutions to cut down on worker's compensation and make sure their employees are comfortable and productive with less repetitive stress injuries due to long days at the computer on non-ergonomic devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

Our Shopify site was created about 10 years ago and had become outdated. We wanted to modernize the look and feel of our Shopify website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on Shopify's list of Shopify experts. They had great reviews. We asked them to do a few other smaller projects before and were happy with their work, so decided to have them do our Shopify redesign.

Describe the project in detail and walk through the stages of the project.

We connected with our Project Manager, Eva, who provided us with an overview of the project, and then we got into the first stage of the project, which was the homepage. We already had a basic framework of what we wanted our website to look like, but it was important for us to provide specific examples from websites we liked in order to get exactly what we wanted from the design process. Eva and her team did a great job of recreating the aspects of those other sites we liked, and made it specific to our brand and company. After the homepage, we moved on to the menu and product pages. After that, we got into the footer and other pages located in the footer of our website. Eva and her team did a great job making sure all aspects of our website were covered, and was very detail oriented in that regard.

How many resources from the vendor's team worked with you, and what were their positions?

We onboarded with Rahul originally, and then Eva became our Project Manager once the contract was signed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just made our website live a couple of days ago, and so we don't have any specific metrics to share at this time, but I'm positive our customers will have a much more pleasant experience using this Shopify site because it is much more user-friendly, there are more sections to shop around, and it looks better.

How effective was the workflow between your team and theirs?

Workflow was great -- there was constant communication throughout the whole process, and it was a fast process! When they say your project will be done in 45 days, they mean it. There was not a lot of waiting time in between communications to see action steps taken. It was always completed within 1-2 days, which was great.

What did you find most impressive or unique about this company?

IT-Geeks was very prompt with all communications, and they actually seemed like they wanted to work on the project, which surprisingly is impressive because most companies just want to create the lead and forget about you. IT-Geeks was there every step of the way, they were quick, their design is a quality design we are happy about, and everything is working well.

Are there any areas for improvement or something they could have done differently?

We had to outsource our main image design on our website because we were looking for something different than what was provided, so that would be the only thing I can think of that could have been done better.

BACKGROUND

Please describe your company and your position there.

I am over all design and fulfillment of our online furniture boutique. We sell high-end furniture, all hand-picked by our owner who is a very successful interior designer in Las Vegas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We are a small team and each wear a lot of hats, but don't have the abillity to code or do custom theme edits to help acheive the design we want. I am a web designer and have loved working with IT-Geeks in bringing my designs to life. Our goal was to great a better user experience and try to get more out of the pages on our site so that we could increase our SEO presence and increase conversions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a few developers reach out and IT-Geeks provided the best pricing with the quickest and clearest response. We have worked with them since we started in 2020 and they have always been very communicative — something that is very important to me in choosing someone.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After explaining what I was looking for, I sent mockup designs and they got to work (giving me a timeline for completion). We went back and forth in perfecting what I was looking for, and they always took each note, made the edits, and then got back to me quickly.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with a couple people from IT-Geeks, but more recently, we've worked with Sarah who has been the main lead on completing the project. She is always kind and great at responding to me quickly!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just finished the project, but we already seeing increased traffic thanks to these edits that are increasing our SEO presence.

Describe their project management style, including communication tools and timeliness.

Sarah is always kind in communicating and providing updates while they are working on the project/edits given. They always give me a timeline, but most of the time, they complete the project ahead of schedule.

What did you find most impressive or unique about this company?

They are extrememly kind and patient in making sure that I am happy with the finished product. If something comes up in between projects, they are always happy to help with any minor bugs or explain to me a quick fix. We have had a long-time working relationship, and I am super happy with their professionalism!

Are there any areas for improvement or something they could have done differently?

Occasionally, I have to repeat myself in asking for edits, but they always get it done so it's not a problem.

BACKGROUND

Please describe your company and your position there.

Senita Athletics is a women's athletic clothing company. I am over the UX design of the site.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

There were concerns from customers not being able to see what was out of stock, to filter to show only in stock items for a size, and to be able to stay on product page and have the pop out size chart. We wanted to fix these three issues.

SOLUTION

How did you select this vendor?

I found IT Geeks a while back when I needed another project done. They did so well, I cam back for this one. I found them on shopify experts.

Describe the project in detail and walk through the stages of the project.

We wanted to grey out sizes that were out of stock on the PDP side. We wanted to show only in stock items when they select their size in the size filter. We wanted the size chart to pop out on the PDP side so they are not going back and forth looking between the two. They were quick, responded fast, did everything we had asked them to, and had a super quick turn a round time.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a project manager named Emma from IT Geeks the whole time and she was great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are super pleased with everything. Everything is working out well and it is all running great!

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and was quick to respond to all my questions and concerns and made sure there was always understanding between the two of us.

What did you find most impressive or unique about this company?

Their skills and speed in getting the project done were impressive. They did such a great job.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Please describe your company and your position there.

I'm a project manager of a design consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Building and developing a Shopify website for your client. Our company takes a part for design and managing the project, and we hired IT Geeks for developing the Shopify website with new design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched through Shopify Experts, and we worked together before with another project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After we shared design mockup, had a kickoff meeting. And the team started to work developing. After several iterations of feedback and corrections, the website was launched successfully.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. And I am not sure how many developers worked behind.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

New launched website is working well. The project manager and their team responses really quick, and they work hard to achieve what we want.

Describe their project management style, including communication tools and timeliness.

We mostly used email for communication, and sometimes had Zoom call meetings. Although we were located in different time zones, there were no major difficulties in communication.

What did you find most impressive or unique about this company?

They have a lot of experience and expertise in Shopify website development. They respond quickly and faithfully fulfill the requirements.

Are there any areas for improvement or something they could have done differently?

It was difficult to get an immediate answer due to the time difference, but we tried to overcome this through zoom call meetings.

BACKGROUND

Please describe your company and your position there.

I am the owner/founder of a natural skin care product line launching an ECommerce store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT-Geeks to address the following on our newly developed store website: Theme modification/customization issues that a previous web designer could not address and increase clarity resolution of header banner images, add Call to action buttons on the product pages.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on line and had worked with a webdesigner who could not deliver the customization we wanted for our website. We found IT-Geeks through Shopify support- they referred us to their expert website and IT-Geeks was selected for their professional team/project leader prompt response, reviews, past projects and their expertise, effective communication, understanding what needed to be accomplished and the cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a phone call with the leader to kick off the project, he requested a shared screen video outlining all the changes we wanted on the website store and challenges we were facing. An email outlining what we needed addressed with the theme customization, things that needed to be addressed were sent with the video shared screen and was promptly followed by a response from the team leader stating they could address each issue. Images were sent and the team communicated effectively on a daily basis via email. The team leader was available by text as well. Excellent collaboration.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our point of contact from the get go and I was able to speak with him and he introduced me/team to an E-Commerce expert who worked on the project with her team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

IT-Geeks delivered on time, they knew exactly what my team and I needed and quickly delivered, had effective communication keeping me abreast and all requested theme modifications and customization of my Shopify website until the project was completed.

Describe their project management style, including communication tools and timeliness.

IT-Geeks were excellent and timely in delivering the changes requested. Their communication tools are advanced, I learnt to how to effectively communicate with sharing a video screen of my website store. They utilized all communication avenues: phone, text, email, video. They were polite and courteous throughout.

What did you find most impressive or unique about this company?

They made our site more appealing to our customers and more professional and enhanced Call to Action buttons, added user demonstration images and made header banner images clearer. They offered to send a video in the event they could not deliver. There was a technicality after viewing the Mock up and after contacting them the changes were uploaded.

Are there any areas for improvement or something they could have done differently?

After completion of the project and payment it took a while to get a response and see the changes made on our website store. It would be nice if they had a system to follow up after a customer pays and fulfill the delivery by uploading the modifications to the customers website. It was done so my team and I are happy. Shopify support was also available to assist.

BACKGROUND

Please describe your company and your position there.

I own a small web development shop and we do custom websites, specializing in e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

I sometimes hire developers if the workload gets to be too busy. This project was a custom Shopify website where the goal was to match the website to custom mock-ups that were already designed. I needed a pixel perfect match, and they delivered!

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for Shopify experts, and reached out to a few that had good reviews. The owner of this company reached out to me and was friendly - but did not pressure me. He showed me a number of past websites and assured me that the team was ready and able to do a pixel perfect match to my mockups.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was introduced to a project manager (Amy) and we had a kick-off meeting to go over the mockups and answer any questions. I was able to explain the specific functionality that I wanted, and she was very patient. Then the team worked through each page and developed the website to my exact needs. I kept a running google sheet with any issues or bugs and they were all fixed and addressed with care and in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

I worked with Amy, a project manager on the team. She was the main point of contact, and provided me with frequent updates (multiple times per week) anytime anything new was developed. She went the extra mile, sending me instructional videos on how to adjust settings anytime I had questions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has been a huge hit with the clients and they absolutely love the new design. Although I don't have any specific metrics, I know they were very pleased with the end result.

Describe their project management style, including communication tools and timeliness.

Amy was very prompt at answering questions, and normally sent me an update email at least every other day. I really appreciated the high amount of communication she provided. The developers worked fast, and she was very on top of every detail.

What did you find most impressive or unique about this company?

It is hard to find people who are technically proficient but also pay attention to complicated design details. They were very unique in this way. They matched the mockups perfectly and implemented a very difficult form functionality on one page.

Are there any areas for improvement or something they could have done differently?

There were not. I thought the team did a great job and Amy in particular was amazing.

BACKGROUND

Please describe your company and your position there.

I am co-owner of Acapella Hair, New Zealand's leading curl specialist salon and online shop for curly hair products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Eva and the team have built me a custom shopify store from my theme selection and my sales have increased by over 30%!

SOLUTION

How did you select this vendor and what were the deciding factors?

Selected them through shopify experts and the owner was the only one to actually call me to talk about the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meting to discuss what I wanted in the website. from there we progressed onto the home page layout and so on until I was satisfied.

How many people from the vendor's team worked with you, and what were their positions?

I had direct contact with Eva when then passed on the information to her team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our website, we instantly seen more than a 30% increase in sales. In no time at all we have recouped the initial cost of creating the website.

Describe their project management style, including communication tools and timeliness.

We used email communications mainly between myself and one other (Eva). I felt this was a good only communicating with one person because things might have got messy otherwise

What did you find most impressive or unique about this company?

They were very patient with all of my requests and continued to help me after such times as they were not obliged to.

Are there any areas for improvement or something they could have done differently?

Possibly offer suggestions/ideas for things that could work well on a new website

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an adult products e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Geeks?

I wanted to develop a website for my online store.

SOLUTION

What was the scope of their involvement?

IT-Geeks developed my website from scratch; they optimized it for speed because it's a large site, and there will be many things on it. They've also offered maintenance for 30 days after the completion of the contract, so I can reach out to them anytime anything happens.

What is the team composition?

We've worked mainly with Eva (Project Manager) from their team.

How did you come to work with IT Geeks?

I posted the job on a web development platform, they have a provider list of trusted website developers, and IT Geeks were on that list. They sent a response email, and we had a conversation where I found out they had experience in the type of commerce we wanted to build. Overall, we chose them because I could tell right away that they were professionals in their work.

How much have you invested with them?

We've spent around $3,200 with them so far.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've done some comparative shopping to see what other websites like mine look like, and there aren't very many good professional and visually appealing functional websites in the niche that I'm in.

Overall, the product they've delivered looks beautiful — it's probably one of the top 10 sites I've come across.

How did IT Geeks perform from a project management standpoint?

Eva is extremely responsive, and we have great communication. In the morning, I email her, and she responds within an hour. Also, she walks me through, teaches me, and gives me the knowledge I need to ensure that I succeed with the product.

What did you find most impressive about them?

They have the right people in the right places; Eva has been an awesome project manager and a pleasure to work with.

Are there any areas they could improve?

Maybe they could offer additional services to walk the client through every project step.

Any advice for potential customers?

Ask for a comprehensive list of all the ordinary everyday things so you can be prepared.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an online clothing retailer. We sell women's apparel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT Geeks to optimize the design and functionality of our Shopify website. Our goals were to improve usability, conversion rate, and revenue.

SOLUTION

How did you select IT-Geeks and what were the deciding factors?

I selected IT Geeks because they were well-reviewed across other review platforms for similar services, were professional in their interactions, and gave me a cost-effective quote.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I gave IT Geeks a detailed list of changes I wanted to implement on the website.

I then gave IT Geeks access to my Shopify website and they went through and implemented those changes which ranged from adding in content modules on the homepage, making the homepage hero responsive on various device types, adding in functionality on the product page to make information more digestible. 

Moreover, adding accelerated payment buttons in the cart, optimizing the mobile slide-out menu, etc.

How many people from the IT-Geeks team worked with you, and what were their positions?

I only worked with a single Project Manager who handled all inquiries, revisions, billing, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Hard to say definitively but after a couple months sales are up 50% year over year after we started making changes with IT Geeks.

We expect that the changes we have made to the website with IT Geeks will have a strong impact on conversion rate.

Describe their project management style, including communication tools and timeliness.

We interacted via the Shopify Experts channel as well as email. All communications went through a single point of contact.

We went through various revisions (as well as additional tasks that weren't in the original scope) all of which were handled with no additional cost or pushback. Tasks were generally completed well within my ideal timeframe (10 or so days).

What did you find most impressive or unique about this company?

Their speed, their ability to handle revisions and changes to the scope. Their ability to translate my notes into reality and cost-effective pricing are impressive.

Are there any areas for improvement or something they could have done differently?

Only perhaps more attention to detail to reduce the number of revisions needed.

BACKGROUND

Please describe your company and your position there.

I am one of the founders and the CEO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our website was a new eCommerce website designed to sell fine art world wide. Our pictures, printed on aluminum sheets, are a combination of original photographs / oil paintings that showcase high detail and vibrant colors.

IT-Geeks were tasked with implementing a full fledged website where we worked in collaboration with IT-Geeks design capability and coding skills to create a visually pleasing yet complex website capable of show casing hundreds of original pictures. Our goals were to be able to launch a fully operational eCommerce website within six months that was visually pleasing yet robust and straightforward to update with new pictures from all over the world.

Mike at IT Geeks was a font of knowledge and continually demonstrated the unusual skill of being able to balance artistic creativity with practical implementation while always being ready to talk with us via a video link. Mike and IT-Geeks helped us reach our goals on time and within budget. We were thrilled with the look of our final website. Thank you Mike and IT Geeks.

SOLUTION

How did you select this vendor and what were the deciding factors?

Finding IT Geeks was not easy and we had a wasteful first start with am "incompetent" website building vendor which made us much more careful in our search for and final selection of IT Geeks. IT Geeks reviews were very important to us initially.

What sold us on IT Geeks was Mike's quiet confidence in his skills, his sense of humor, his artistic ability, and his willingness to hand hold us through the hard learning curve of coming up to speed on using the Shopify software back end as neither myself nor our team members had ever built a website before although we are all skilled professional photographers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Coming into the project with IT Geeks we had a clear vision of how we wanted our collections of photographs to display as drop down menus under certain main menus such as "The Work" (twenty plus collections of artwork in carefully created classifications such as "landscapes" or "mountains", etc. We also knew that we had to trade off image quality with speed of loading a picture with the emphasis on image quality once loaded.

Mike and IT Geeks laid out an implementation plan that was logical and allowed both IT Geeks and ourselves to work together on meeting deadlines and deliverables. Our project was soup to nuts in that we went from a blank page website to a full blown eCommerce site including check out and website analytics in six months of hard work on all sides.

How many people from the vendor's team worked with you, and what were their positions?

Mike was our main IT Geeks project manager and point of contact. Mike did an excellent job of co-ordinating his other team members which included writers, coders and SEO experts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A key deliverable for us was to have our on the ground sales team be able to enter a facility (hospital, office complex, nursing home, trade show, etc., etc.) and to be able to, when necessary, showcase our 800 plus high quality images to our buyers by allowing them to go online to our website to make their final selections of images and sizes of images so as to allow our drop shipper to deliver our metal prints as ordered. We have received numerous compliments on the design, implementation and ease of use of our website.

Describe their project management style, including communication tools and timeliness.

Most professional but always flexible and fun to work with.

What did you find most impressive or unique about this company?

Mike and IT Geeks did the hardest things well. They delivered a high quality website on time and on budget and were quick to solve problems and often made important suggestions proactively so that we did not have to step backwards to fix problems. For myself, I most appreciated Mike's artistic subtlety which was always balanced by his practical coding skills, and as icing on the cake, his sense of humor and ready smile!

Are there any areas for improvement or something they could have done differently?

Not really. Truthfully, myself and my team were usually the one's holding the website project up as we were often distracted by our day to day work projects and we often delayed IT Geeks as we missed our deadlines rather than IT Geeks missing there deadlines.