IT-Geeks

BACKGROUND

Please describe your company and your position there.

I am the owner/founder of a natural skin care product line launching an ECommerce store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT-Geeks to address the following on our newly developed store website: Theme modification/customization issues that a previous web designer could not address and increase clarity resolution of header banner images, add Call to action buttons on the product pages.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on line and had worked with a webdesigner who could not deliver the customization we wanted for our website. We found IT-Geeks through Shopify support- they referred us to their expert website and IT-Geeks was selected for their professional team/project leader prompt response, reviews, past projects and their expertise, effective communication, understanding what needed to be accomplished and the cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a phone call with the leader to kick off the project, he requested a shared screen video outlining all the changes we wanted on the website store and challenges we were facing. An email outlining what we needed addressed with the theme customization, things that needed to be addressed were sent with the video shared screen and was promptly followed by a response from the team leader stating they could address each issue. Images were sent and the team communicated effectively on a daily basis via email. The team leader was available by text as well. Excellent collaboration.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our point of contact from the get go and I was able to speak with him and he introduced me/team to an E-Commerce expert who worked on the project with her team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

IT-Geeks delivered on time, they knew exactly what my team and I needed and quickly delivered, had effective communication keeping me abreast and all requested theme modifications and customization of my Shopify website until the project was completed.

Describe their project management style, including communication tools and timeliness.

IT-Geeks were excellent and timely in delivering the changes requested. Their communication tools are advanced, I learnt to how to effectively communicate with sharing a video screen of my website store. They utilized all communication avenues: phone, text, email, video. They were polite and courteous throughout.

What did you find most impressive or unique about this company?

They made our site more appealing to our customers and more professional and enhanced Call to Action buttons, added user demonstration images and made header banner images clearer. They offered to send a video in the event they could not deliver. There was a technicality after viewing the Mock up and after contacting them the changes were uploaded.

Are there any areas for improvement or something they could have done differently?

After completion of the project and payment it took a while to get a response and see the changes made on our website store. It would be nice if they had a system to follow up after a customer pays and fulfill the delivery by uploading the modifications to the customers website. It was done so my team and I are happy. Shopify support was also available to assist.

BACKGROUND

Please describe your company and your position there.

I own a small web development shop and we do custom websites, specializing in e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

I sometimes hire developers if the workload gets to be too busy. This project was a custom Shopify website where the goal was to match the website to custom mock-ups that were already designed. I needed a pixel perfect match, and they delivered!

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for Shopify experts, and reached out to a few that had good reviews. The owner of this company reached out to me and was friendly - but did not pressure me. He showed me a number of past websites and assured me that the team was ready and able to do a pixel perfect match to my mockups.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was introduced to a project manager (Amy) and we had a kick-off meeting to go over the mockups and answer any questions. I was able to explain the specific functionality that I wanted, and she was very patient. Then the team worked through each page and developed the website to my exact needs. I kept a running google sheet with any issues or bugs and they were all fixed and addressed with care and in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

I worked with Amy, a project manager on the team. She was the main point of contact, and provided me with frequent updates (multiple times per week) anytime anything new was developed. She went the extra mile, sending me instructional videos on how to adjust settings anytime I had questions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has been a huge hit with the clients and they absolutely love the new design. Although I don't have any specific metrics, I know they were very pleased with the end result.

Describe their project management style, including communication tools and timeliness.

Amy was very prompt at answering questions, and normally sent me an update email at least every other day. I really appreciated the high amount of communication she provided. The developers worked fast, and she was very on top of every detail.

What did you find most impressive or unique about this company?

It is hard to find people who are technically proficient but also pay attention to complicated design details. They were very unique in this way. They matched the mockups perfectly and implemented a very difficult form functionality on one page.

Are there any areas for improvement or something they could have done differently?

There were not. I thought the team did a great job and Amy in particular was amazing.

BACKGROUND

Please describe your company and your position there.

I am co-owner of Acapella Hair, New Zealand's leading curl specialist salon and online shop for curly hair products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Eva and the team have built me a custom shopify store from my theme selection and my sales have increased by over 30%!

SOLUTION

How did you select this vendor and what were the deciding factors?

Selected them through shopify experts and the owner was the only one to actually call me to talk about the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meting to discuss what I wanted in the website. from there we progressed onto the home page layout and so on until I was satisfied.

How many people from the vendor's team worked with you, and what were their positions?

I had direct contact with Eva when then passed on the information to her team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our website, we instantly seen more than a 30% increase in sales. In no time at all we have recouped the initial cost of creating the website.

Describe their project management style, including communication tools and timeliness.

We used email communications mainly between myself and one other (Eva). I felt this was a good only communicating with one person because things might have got messy otherwise

What did you find most impressive or unique about this company?

They were very patient with all of my requests and continued to help me after such times as they were not obliged to.

Are there any areas for improvement or something they could have done differently?

Possibly offer suggestions/ideas for things that could work well on a new website

BACKGROUND

Introduce your business and what you do there.

I'm the owner of an adult products e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Geeks?

I wanted to develop a website for my online store.

SOLUTION

What was the scope of their involvement?

IT-Geeks developed my website from scratch; they optimized it for speed because it's a large site, and there will be many things on it. They've also offered maintenance for 30 days after the completion of the contract, so I can reach out to them anytime anything happens.

What is the team composition?

We've worked mainly with Eva (Project Manager) from their team.

How did you come to work with IT Geeks?

I posted the job on a web development platform, they have a provider list of trusted website developers, and IT Geeks were on that list. They sent a response email, and we had a conversation where I found out they had experience in the type of commerce we wanted to build. Overall, we chose them because I could tell right away that they were professionals in their work.

How much have you invested with them?

We've spent around $3,200 with them so far.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've done some comparative shopping to see what other websites like mine look like, and there aren't very many good professional and visually appealing functional websites in the niche that I'm in.

Overall, the product they've delivered looks beautiful — it's probably one of the top 10 sites I've come across.

How did IT Geeks perform from a project management standpoint?

Eva is extremely responsive, and we have great communication. In the morning, I email her, and she responds within an hour. Also, she walks me through, teaches me, and gives me the knowledge I need to ensure that I succeed with the product.

What did you find most impressive about them?

They have the right people in the right places; Eva has been an awesome project manager and a pleasure to work with.

Are there any areas they could improve?

Maybe they could offer additional services to walk the client through every project step.

Any advice for potential customers?

Ask for a comprehensive list of all the ordinary everyday things so you can be prepared.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an online clothing retailer. We sell women's apparel.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT Geeks to optimize the design and functionality of our Shopify website. Our goals were to improve usability, conversion rate, and revenue.

SOLUTION

How did you select IT-Geeks and what were the deciding factors?

I selected IT Geeks because they were well-reviewed across other review platforms for similar services, were professional in their interactions, and gave me a cost-effective quote.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I gave IT Geeks a detailed list of changes I wanted to implement on the website.

I then gave IT Geeks access to my Shopify website and they went through and implemented those changes which ranged from adding in content modules on the homepage, making the homepage hero responsive on various device types, adding in functionality on the product page to make information more digestible. 

Moreover, adding accelerated payment buttons in the cart, optimizing the mobile slide-out menu, etc.

How many people from the IT-Geeks team worked with you, and what were their positions?

I only worked with a single Project Manager who handled all inquiries, revisions, billing, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Hard to say definitively but after a couple months sales are up 50% year over year after we started making changes with IT Geeks.

We expect that the changes we have made to the website with IT Geeks will have a strong impact on conversion rate.

Describe their project management style, including communication tools and timeliness.

We interacted via the Shopify Experts channel as well as email. All communications went through a single point of contact.

We went through various revisions (as well as additional tasks that weren't in the original scope) all of which were handled with no additional cost or pushback. Tasks were generally completed well within my ideal timeframe (10 or so days).

What did you find most impressive or unique about this company?

Their speed, their ability to handle revisions and changes to the scope. Their ability to translate my notes into reality and cost-effective pricing are impressive.

Are there any areas for improvement or something they could have done differently?

Only perhaps more attention to detail to reduce the number of revisions needed.

BACKGROUND

Please describe your company and your position there.

I am one of the founders and the CEO of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our website was a new eCommerce website designed to sell fine art world wide. Our pictures, printed on aluminum sheets, are a combination of original photographs / oil paintings that showcase high detail and vibrant colors.

IT-Geeks were tasked with implementing a full fledged website where we worked in collaboration with IT-Geeks design capability and coding skills to create a visually pleasing yet complex website capable of show casing hundreds of original pictures. Our goals were to be able to launch a fully operational eCommerce website within six months that was visually pleasing yet robust and straightforward to update with new pictures from all over the world.

Mike at IT Geeks was a font of knowledge and continually demonstrated the unusual skill of being able to balance artistic creativity with practical implementation while always being ready to talk with us via a video link. Mike and IT-Geeks helped us reach our goals on time and within budget. We were thrilled with the look of our final website. Thank you Mike and IT Geeks.

SOLUTION

How did you select this vendor and what were the deciding factors?

Finding IT Geeks was not easy and we had a wasteful first start with am "incompetent" website building vendor which made us much more careful in our search for and final selection of IT Geeks. IT Geeks reviews were very important to us initially.

What sold us on IT Geeks was Mike's quiet confidence in his skills, his sense of humor, his artistic ability, and his willingness to hand hold us through the hard learning curve of coming up to speed on using the Shopify software back end as neither myself nor our team members had ever built a website before although we are all skilled professional photographers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Coming into the project with IT Geeks we had a clear vision of how we wanted our collections of photographs to display as drop down menus under certain main menus such as "The Work" (twenty plus collections of artwork in carefully created classifications such as "landscapes" or "mountains", etc. We also knew that we had to trade off image quality with speed of loading a picture with the emphasis on image quality once loaded.

Mike and IT Geeks laid out an implementation plan that was logical and allowed both IT Geeks and ourselves to work together on meeting deadlines and deliverables. Our project was soup to nuts in that we went from a blank page website to a full blown eCommerce site including check out and website analytics in six months of hard work on all sides.

How many people from the vendor's team worked with you, and what were their positions?

Mike was our main IT Geeks project manager and point of contact. Mike did an excellent job of co-ordinating his other team members which included writers, coders and SEO experts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A key deliverable for us was to have our on the ground sales team be able to enter a facility (hospital, office complex, nursing home, trade show, etc., etc.) and to be able to, when necessary, showcase our 800 plus high quality images to our buyers by allowing them to go online to our website to make their final selections of images and sizes of images so as to allow our drop shipper to deliver our metal prints as ordered. We have received numerous compliments on the design, implementation and ease of use of our website.

Describe their project management style, including communication tools and timeliness.

Most professional but always flexible and fun to work with.

What did you find most impressive or unique about this company?

Mike and IT Geeks did the hardest things well. They delivered a high quality website on time and on budget and were quick to solve problems and often made important suggestions proactively so that we did not have to step backwards to fix problems. For myself, I most appreciated Mike's artistic subtlety which was always balanced by his practical coding skills, and as icing on the cake, his sense of humor and ready smile!

Are there any areas for improvement or something they could have done differently?

Not really. Truthfully, myself and my team were usually the one's holding the website project up as we were often distracted by our day to day work projects and we often delayed IT Geeks as we missed our deadlines rather than IT Geeks missing there deadlines.

BACKGROUND

Please describe your company and your position there.

I am the CEO at baby brand startup based in Canada. We combine innovative design, safety, and a daring use of colours. This makes every item outstanding.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

As a startup we have a small product catalog of only 2 skus. Each sku is offered in 6 colors. We wanted to display a total of 12 items on the shop all page. But also to have the possibility to choose the 6 colors available on each page of each product. As a SHOPIFY website, we also needed our inventory to be taken into consideration for each color despite the creation of only 2 products in the Shopify platform, but 12 products displayed on the website

SOLUTION

How did you select this vendor and what were the deciding factors?

We choose them for the afordable price and experience in the industry. We also like the rapid answer and detailed quote.

Describe the project in detail and walk through the stages of the project.

After a series of email to understand well what we needed, the works have been finished quickly. We asked for more features that we haven't thinked at the beginning. They added those features in the initial project really easily.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 2 peoples. The IT pearson also took the time to show us how their work works in a video conference. So we can make the change by ourselve in the Shopify platform if we need to add or remove products.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website is not also very beautiful, but really functional and without any bugs.

How effective was the workflow between your team and theirs?

The communication was easy and fast. We even received answer in the weekend.

What did you find most impressive or unique about this company?

I was impressed by their ease in creating our ideas. They make sure to offer us the best option, not just doing what we ask. Take the time to explain us all the options

Are there any areas for improvement or something they could have done differently?

For that first project, everything was perfect.

BACKGROUND

Please describe your company and your position there.

I am the Principal Owner of a Pet Food manufacture and retail store company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

I hired IT-Geeks to help create a customized website and to assist with 3rd party applications (shipping, memberships, etc.) and to teach me how to manage changes within my website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked for vendors who were experts with Shopify and E-Commerce and most importantly, understood my vision for the website AND was flexible with my time as I have 2 business I'm running at the same time so my bandwidth is not always easy to work within.

Describe the project in detail and walk through the stages of the project.

Had a series of development meetings to walk through my vision and talk through expectations of the tools I was looking for and the look / feel for the user before the team then began creating the website which they were able to translate from our development meetings with accuracy - it was amazing to see the transition of the website from planning to execution!

How many resources from the vendor's team worked with you, and what were their positions?

In total, there were a total of 6 people working on my project which included a lead team member who was my point of contact and their developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While the website is not officially up an running, the website they created is extremally easy to navigate and they were also to include a website link to my other business for customers to seamlessly navigate to. IT-Geeks performed beyond my expectations and I am extremally happy with their work!

How effective was the workflow between your team and theirs?

Amy, my project manager, was an extremely effective communicator and driver in ensuring the project was on task - she made the entire process and experience seamless and never made me feel bad for having to change anything on the website.

What did you find most impressive or unique about this company?

They patience first and foremost with my never ending changes to the littlest things ranging from finding the "prefect" color to the "perfect" font. Additionally, they were extremely knowledgeable in their field and was able to provide guidance and suggestions along the journey to help me create a user-friendly website but also a website that showcased my business and products in the best way possible.

Are there any areas for improvement or something they could have done differently?

Absolutely none - anyone working with IT-Geeks will be extremely happy with their work!

BACKGROUND

Please describe your company and your position there.

I am the owner of Hobby-Sports.com, a retailer that has sold R/C hobby products locally and online for over 30 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Design a new Shopify website and SEO work. We were looking for an accessible website for customers for local sales and worldwide shipments.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommended by Shopify and had great reviews. Tom was very professional and returned my phone call with a lot of knowledge about the industry and how he could help.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They did everything from the initial setup and design of the website to ongoing changes and upgrades.

How many people from the vendor's team worked with you, and what were their positions?

Tom took the lead on the website project, and Emma organized everything and moved the project along. Rob specializes in SEO work and is taking the lead on making the website show up in online searches.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Jan-May 2022 sales are double that of the same time in 2021

Describe their project management style, including communication tools and timeliness.

Very flexible in communication. Email, video calls, and Trello. Everything moves fast, and changes are usually completed in 24-48 hours.

What did you find most impressive or unique about this company?

They dont make a website and move on to another customer. They find ways to improve the website while keeping up with the latest tech to keep me competitive in the marketplace.

Are there any areas for improvement or something they could have done differently?

Maybe they offered to teach me more about their excellent services and ideas sooner.

BACKGROUND

Please describe your company and your position there.

I am VP of Operations for Direct School Uniforms. We are an online school uniform retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

This project is a new online only concept for our existing brick and mortar retail business. We just don't have a full time on site technology team, so we hired IT Geeks to be that missing piece of our team. They have stepped in seamlessly, as if we have worked together for years. Sam J and his team have performed better than I expected at every turn. I look forward to using them again in the future.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at all the experts on the Shopify list and IT Geeks really stood out due to their multiple 5 star reviews, reasonable cost structure, quick response, and then they won us over with their professional attitude.

Describe the project in detail and walk through the stages of the project.

We needed an expert to help us get our new Shopify website up and running quickly and smoothly. We did not have the time or talent to do it all ourselves in the available timeframe. We were worried that the learning curve would be too steep. We did our research and found IT Geeks.

The scope of work that they could perform was perfect for us. We agreed on a plan of action and they did everything they promised and much more. They helped us choose a theme that worked best for our type of business, import the products, choose and implement additional software to solve some unusual business processes we needed, and then tested the whole system to ensure the best experience for our online customers.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with an initial consultant in the very beginning to get the scope of work outlined, and then I was passed on to a project manager, Sam J, who was my contact for everything. Sam had a very competent team to back him up. It was all very seamless. I appreciate not having to work with several contacts at once.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website looks beautiful and verry professional. It gives our customers an easy and pleasant shopping experience.

How effective was the workflow between your team and theirs?

The project manager was very easy to communicate with. We spoke daily through email and had regular meetings on Google Meet.

What did you find most impressive or unique about this company?

I was very impressed with their knowledge of how to get this website to work exactly like I needed it to. No wasted time hunting for solutions.

Are there any areas for improvement or something they could have done differently?

I really found this to be a perfect experience and would not ask them to improve on a thing.