IT-Dimension Inc.

BACKGROUND

Please describe your company and your position there.

Zolotoy Vek is one of Ukraine's leading jewelry manufacturers and shop chains. It was founded in 1999 by people who love jewelry art. The company’s mission is to allow everyone to decorate their life, express their feelings for their loved ones, and preserve happy moments in jewelry. Yurii Kara, CIO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Dimension, and what were your goals?

We wanted to create a simple solution for any customer, which would allow replacing a store trip and be convenient among various online shopping alternatives. Explain the business challenge you were trying to address. Since the audience of various mobile messengers is increasing now and, in some aspects, is beginning to replace surfing in browsers, we wanted to seize this opportunity to create a new place where customers can buy the company’s products.

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard about IT-Dimension through word of mouth.

However, we selected them based on the following criteria; their reputation in the industry, their ability to provide quality products at competitive prices, their customer service and support, and their willingness to work with us to customize our order. We also looked at their past performance and customer feedback to ensure they were reliable and trustworthy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Key deliverables:

• We looked for and achieved the following deliverables.
• User onboarding flow: we looked for a process to allow users comfortably start using the solution, securely provide their personal information and preferences, and create a profile for the chatbot.
• Vivid shopping experience: we needed a comprehensive selection of jewelry items with detailed product descriptions, images, and pricing information.
• Wide payment options: we wanted a secure and reliable payment system with multiple payment options.
• Various delivery options: we wanted to provide various delivery options, including different deliverers, gift wrapping, etc.
• Efficient customer service and support: we wished to build a convenient customer service process to help users with questions or problems. Technologies Python, MySQL, Magento REST API.

How many resources from the vendor's team worked with you, and what were their positions?

The project team included 4 members: two developers, one project manager, and one QA engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This collaboration has been a great success. We have seen increased customer engagement as the chatbots provide an easy and convenient way for them to shop. We have also seen increased sales as customers can quickly and easily purchase items without visiting the store or website.

The customer service team has also seen fewer inquiries, as customers can get help quickly through chatbots. Overall, the project has been very successful, and we look forward to new projects with IT-Dimension.

Describe their project management style, including communication tools and timeliness.

IT-Dimension has the Agile project management style, using a mix of tools and processes to ensure timely project completion. They use a combination of tools such as Jira, Slack, and Trello to communicate and track progress.

They also use Scrum methodology to manage schedules and ensure tasks are completed on time. In addition, the vendor is very communicative and responsive, providing regular updates and feedback to ensure the project is on track.

What did you find most impressive or unique about this company?

The most impressive thing about them was their commitment to customer service, their willingness and openness to work with us to customize our order. They provided excellent customer service and were very responsive to our requests.

They also worked with us to develop a customized solution for our project, which allowed us to get exactly what we needed. They were also very knowledgeable and experienced, which gave us confidence that the project would be completed on time and to a high standard.

Are there any areas for improvement or something they could have done differently?

We are satisfied with this collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and president of the BIMeta Corporation; we’re geared toward creating Autodesk applications for users.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Dimension?

We needed to develop our own custom software. Since we didn’t necessarily have those capabilities internally, we hired IT-Dimension to take the lead.

SOLUTION

What was the scope of their involvement?

We gave them the ideas and thought processes behind what we wanted to implement, along with the key features. We worked on a documentation phase where we wrote out exactly how we wanted the software to work and then met with them after, and they sent us pieces of the code. 

We gave them existing code that another team of developers had worked on, and they jumped into that. Most of the code was developed using C# and .NET with Visual Studio, and we shared the code back and forth with GitHub. IT-Dimension predominantly worked on development, but we did exchange Adobe Photoshop images to illustrate what we wanted the end products to look like. 

The code allows users to customize it to their needs, and they can type in any kind of plug-in they want. It reads all 220 languages, so it eliminates language barriers on a technology software level. On a functionality level, it includes AutoCAD, Revit, and Odyssey Software. There is also the automatic elevation of line weight depth, so the line rates go lighter as a user moves farther away from a building. The software was launched in early 2020. 

We continue to update the software, and we’re currently working with IT-Dimension on updating our licensing management system. 

What is the team composition?

We work with the head of their software development team, coders, and developers.  

How did you come to work with IT-Dimension?

They were a referral; we appreciated that they wanted to ensure our software was secure, so we decided to move forward with them. 

How much have you invested with them?

We’ve invested between $10,000–$20,000.

What is the status of this engagement?

We started working with them in October 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have approximately 100 downloads in about 30 countries worldwide. We still have a lot of people using it on a trial basis, but we’re looking in the next year to make another partnership with a consulting company that works worldwide. 

How did IT-Dimension perform from a project management standpoint?

If there are any problems, IT-Dimension solves them quickly and normally gets back to us within a week. Everything is delivered on time, and if anything goes outside of the budget, we know it's for our benefit. We primarily communicate via Skype, WhatsApp, and email. 

What did you find most impressive about them?

Their biggest strength by far is that there is not a single test that they don’t know about. They are so well-rounded that there’s not really anything they can’t do. We were impressed that they were able to jump into someone else’s code and move it forward for us. Everyone we worked with was incredible. They’re a top-notch company, and it’s been an absolute pleasure working with them. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Be as thorough as you can and give them the big picture first before breaking everything down into small details. Give them documentation and discuss everything. Also, remember that you might have to pivot and be flexible in your approach. They’ll be able to give you everything you want, but it might take a little bit of time to get there.

BACKGROUND

Please describe your company and your position there.

I'm the IT Admin of Cycliq, an Australian electronics manufacturer offering the best road bicycle camera + light combo on the market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Dimension, and what were your goals?

IT-Dimension were contracted to develop the CycliqPlus Desktop and mobile phone app so our customers could easily manage the settings on their Fly devices, with an option to edit and share their recorded footage to popular online video sharing platforms.

SOLUTION

How did you select this vendor and what were the deciding factors?

Unfortunately a previous staff member selected IT-Dimension as this vendor, that said given the opportunity I would choose this vendor due to the following factors:

• punctual points of contact (Skype and company Teams)
• innovation when delivering software solutions (i.e. thinking outside the box)
• flexibility of resourcing based on demand and/or billing constraints (i.e. new product launch or reduced spend)

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Cycliq required a development partner with experience developing cross-platform apps and specialised working knowledge in:

• WPF/Xamarin.Mac
• WiFi and Bluetooth comms
• FFmpeg and media playback/management
• Mapbox static
• Image drawing
• OAuth 2.0 As the CycliqPlus app ecosystem evolves to keep pace with competitors and changing customer demands new development skills have been required, IT-Dimension have been able to continue satisfying our demands improving our applications.

How many people from the vendor's team worked with you, and what were their positions?

There were 2-3 people in the core team, including a project manager, developers would come and go depending on current project needs (i.e. Windows development vs Mac or Android development tasks).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been able to release major application updates ahead of new product launches every time. Minor application updates address known issues or improve the application experience reducing customer support demands. Assigning development tasks to IT-Dimension has meant I can better allocate my own resourcing to improve IT operations at Cycliq.

Describe their project management style, including communication tools and timeliness.

We communicate using the company Teams, tasks are allocated to IT-Dimensions developers in the company Jira board with task notes and where possible screenshots/mockups. IT-Dimension developers move the tasks to In progress when development begins and then QA when a given task is ready for review.

IT-Dimension team members are punctual, reliable and easy to work with. If clarification of a task is required the company Teams Channel is used to raise questions and/or alternate solutions, this significantly reduces rework by changing the scope of tasks on the go rather than waiting on unfit solutions which has been the case with other vendors.

What did you find most impressive or unique about this company?

Over time it has been realised that IT-Dimension is a great ongoing development partner for the Windows, Mac, Android and iOS platforms and this very happy relationship continues. Thanks IT-Dimension!

Are there any areas for improvement or something they could have done differently?

All good :)

BACKGROUND

Please describe your company and your position there.

Shikma Knowledge & Technology is planning, designing, manufacturing autonomous customized parking lots. I run the product & R&D software department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Dimension, and what were your goals?

The initial aim of this project was to provide to our clients on line statuses of their parking lot and ability to communicate with the service team in much faster and better way. With time the project became also a significant every day tool to our technicians, so basically we had developed one app with 2 main functionalities.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on line for a company which specialized in mobile app development including backend to support it, after reviewing few companies we had decided to move forward with IT-Dimension due to their vast knowledge at that area, personal excellent chemistry and prices which we could afford.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with daily meetings to ensure we on the same page regarding expected outcome, design and input data from our DB. Following that we had prepared MRD\FRD with specific priorities. They had started to work immediately and we had in couple of days first Beta version which we had tested in sandbox mode till final approval. Both Android\IOS versions had been publicly launched once the entire scope of each phase was successfully completed.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our main point of contact, most of the communication between both companies passed through him and he lead the internal team to provide state of the art product. Both backend\frontend developers worked on that project, assumable 2 frontend and 1 backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This project, as for our needs, not possible to measure with real numbers but we had achieved several things:

1. Our clients become more happy and comfortable with our main product
2. Malfunction had been solved in much faster way without clients even notice it - proactive approach
3. It provided our company innovative image among the industry

Describe their project management style, including communication tools and timeliness.

It was amazing cooperation, after the first phase of daily meetings via Skype, we had switched to on demand meetings where we discussed outcomes and timelines. The work was done in tight schedule and always on time.

What did you find most impressive or unique about this company?

The ability to learn and move fast in new area where they didn't have previous experience, obviously they are very experienced in coding but in our case lots of new things had to be imbedded into the app such as: NFC, DVR API's etc.. , also their commitment to the projects success and on time deliverables is extrude Nery.

Are there any areas for improvement or something they could have done differently?

I don't see anything they should do differently, it's a great company to work with and also great and fun people to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a management consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT_Dimension?

We needed help solving complex problems related to our Windows architecture. They also offer affordable VR and AR services.

SOLUTION

What was the scope of their involvement?

They worked to automate an entire fleet of mobile devices for corporate clients. Now there are automatic security scans, functions, and service optimizations.

What is the team composition?

We worked with five people from their team, including their CTO and CEO.

How did you come to work with IT_Dimension?

They were recommended by one of our partners. They had the niche expertise we were looking for.

How much have you invested with them?

We spent $10,000.

What is the status of this engagement?

We started working in January 2020, and we wrapped up in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve gotten great feedback on their level of quality. It was money well spent.

How did IT_Dimension perform from a project management standpoint?

The CEO and CTO were there every step of the way. We used Redmine for project management.

What did you find most impressive about them?

They like challenges and aren’t intimidated by new technology.

Are there any areas they could improve?

They could spend more time improving the level of English proficiency of their team members.  Their English is good but not all the developers are fluent enough to work directly with customers.

Do you have any advice for potential customers?

My advice is to work with them.

BACKGROUND

Please describe your company and position.

I am the Director of LanguageLinker

Describe what your company does in a single sentence.

A social network for language exchanges

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Dimension Inc. to accomplish?

• Solve some issues related to spam, security and server performance

SOLUTION

How did you find IT-Dimension Inc.?

Referral

Why did you select IT-Dimension Inc. over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from IT-Dimension Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration of the web, Implementing security measures against Spam, Testing application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Daily progress on tasks, constant testing and communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick response. They delivered on time with constant communication and information.

What was your primary form of communication with IT-Dimension Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Support was outstanding. They offered smart, effective solutions tailored to the project’s actual needs—no shortcuts, no overcomplications. 

I worked with IT-Dimension to fix several issues on my website, LanguageLinker, and their support was outstanding. What truly set them apart was not just their technical skill, but how great they were to work with: friendly, honest, responsive, and genuinely invested in helping. It felt like working with a partner, not just a service provider.

Are there any areas for improvement or something IT-Dimension Inc. could have done differently?

All good for my case

BACKGROUND

Please describe your company and position.

I am the Technical Program Manager / Product Owner of NinjaDev

Describe what your company does in a single sentence.

Digital Consulting Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Dimension Inc. to accomplish?

• Wordpress Company Website

SOLUTION

How did you find IT-Dimension Inc.?

Worked together in the past

Why did you select IT-Dimension Inc. over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IT-Dimension Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed, developed, and deployed our website to WordPress. Optimized it for mobile and managed project with designers and developers throughout the whole process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project launch on time and under budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are very responsive and addressed needs!

What was your primary form of communication with IT-Dimension Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to find solutions for problems

Are there any areas for improvement or something IT-Dimension Inc. could have done differently?

Nothing for now

BACKGROUND

Please describe your company and position.

I am an Executive of Jimipark Transportations Corporation

Describe what your company does in a single sentence.

We offer global parking mapping primarily for the movie/film production industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Dimension Inc. to accomplish?

• We hired IT-Dimension to develop a map-based application for the film industry to address the challenge of efficiently placing a large number of equipment or vehicles in a specific area, which is also a common issue across various industries.

SOLUTION

How did you find IT-Dimension Inc.?

Referral

Why did you select IT-Dimension Inc. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IT-Dimension Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our primary goal was to facilitate the accurate placement of film industry equipment on a map. The app was designed to categorize different objects based on their indicated sizes relative to the map scale. We aimed to consider the sizes of the equipment, parking dates, and other nuances to achieve the most effective placement in the same territory. Streamlining this process was essential to save time and effort.

Key deliverables included:

1. An application that allows the placement of equipment or vehicles on a map with categorization.
2. Fixed map coordinates for objects with the functionality to move them when required.
3. Adaptive size conversion for objects based on user specifications of length and width, ensuring consistency with other objects on the map.
4. A feature to create, plan, and manage filming episodes, including the duration and equipment allocation.
5. An advanced transportation planning tool tailored for the film industry.
6. A modern solution for filmmakers to plan episodes and pre-place equipment on a satellite map.
7. The capability to upload equipment images and convert them to appropriate sizes on the map.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Functional Enhancements: The app allows placing, categorizing, and moving equipment or vehicles on a map, enhancing planning capabilities.
2. Industry Adoption: The film industry now uses the app for managing film sets, indicating its practical utility.
3. Object Size Adaptation: Users can specify object dimensions, which are adapted on the map for accurate planning.
4. Advance Planning: Filmmakers can plan episodes and equipment placement on a satellite map in advance.
5. User Convenience: Users can upload equipment pictures and manage filming episodes, improving efficiency.
6. Versatility: Jimipark can be used in various industries to allocate space effectively, showing its broad applicability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IT-Dimension's project management style is based on Agile methodologies. They used all the standard practices and consistently provided regular updates. For communication, they utilized various channels: email for formal communications and documentation, video conferencing for face-to-face interactions, and Trello to track progress and manage tasks. This approach ensured clarity, transparency, and timeliness throughout all phases of the project.

What was your primary form of communication with IT-Dimension Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about IT-Dimension is their dedication to quality, transparency, and efficient communication. Every step of the project was well-coordinated and transparent, and their proactive approach to project management truly stood out, ensuring that all objectives were met on time and efficiently.

Are there any areas for improvement or something IT-Dimension Inc. could have done differently?

No, I’m satisfied with our collaboration.

BACKGROUND

Please describe your company and position.

I am the Project Lead of Big Youth

Describe what your company does in a single sentence.

We provide a women-only fitness gym service that uses a new projection mapping technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Dimension Inc. to accomplish?

• We have them create various materials for projection mapping.
• Projection mapping games

SOLUTION

How did you find IT-Dimension Inc.?

upwork

Why did you select IT-Dimension Inc. over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Our service Immersive room with projection mapping and interaction, where interacting with the environment triggers dynamic visual responses. For instance, moving your hands might generate light effects on the walls, and shifting your feet could cause floor-based reactions. We also offer engaging games for both children and adults that involve interactive floor and wall experiences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were very satisfactory. They made the materials as we wanted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive to our needs. Due to the difficulty of the materials we wanted and the difficulty of measuring the exact time, they prepared it sometimes later than we expected and sometimes quickly.

What was your primary form of communication with IT-Dimension Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

This company is responsible and reliable in its work.

Are there any areas for improvement or something IT-Dimension Inc. could have done differently?

I didn't know about that.

BACKGROUND

Please describe your company and position.

I am the CEO of MindMover

Describe what your company does in a single sentence.

HealthTech startup

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Dimension to accomplish?

• Develop MVP
• Make a design

SOLUTION

How did you find IT-Dimension?

Online Search

Why did you select IT-Dimension over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IT-Dimension were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a web application for users (patients) and Admin panel (for uploading treatments by therapists)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The development outputs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management was very good, the delivery was on time and the communication was very easy

What was your primary form of communication with IT-Dimension?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of the development and the management are commendable.

Are there any areas for improvement or something IT-Dimension could have done differently?

There's nothing they need to improve on.