Internet Stars

BACKGROUND

Please describe your company and position.

I am the Senior Network Engineer of a telecommunication company

Describe what your company does in a single sentence.

We're Washington state’s nonprofit broadband provider. We currently operate a reliable, open-access broadband network totaling over 3,300 fiber miles across Washington providing high-speed connectivity to nearly 260,000 people in rural and underserved areas.

In 2010, in a landmark opportunity to secure Washington’s economic future, we were was granted an infusion of $140 million in federal grants. These grants helped us to expand our network to reach more than 170 communities and 2,000 schools, hospitals, emergency responders, libraries, colleges and universities. We led this effort on behalf of more than 50 public and private organizations including, public utility districts, ports, tribes, cities, counties and competitive carriers from across the state that joined together to bring broadband to their communities. 

Today we continue to expand our network, bringing high quality broadband into into unserved and underserved communities in Washington. Universal broadband will make life more livable, businesses more productive, jobs more plentiful, and the Internet more accessible.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Internet Stars to accomplish?

• We’re committed to expanding broadband access across underserved areas in the Pacific Northwest. As a wholesale telecom provider, our customer base ranges from rural ISPs to municipal governments and utility districts—each with distinct technical needs and communication preferences. One of the biggest hurdles we faced internally was our mobile presence. Our existing mobile tools and client portal were clunky, outdated, and not optimized for the newer generations of users who expect sleek, intuitive interfaces. We approached Internet Stars with a very specific challenge: redesign the UX/UI of our customer portal and companion mobile app, and reimagine our marketing approach so that it reflected the cutting-edge infrastructure and solutions we provide. We didn’t just want a facelift—we needed a complete overhaul that would also help us better communicate value to a highly specialized and often non-centralized audience.

SOLUTION

How did you find Internet Stars?

• Online Search
• Clutch Site

Why did you select Internet Stars over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Internet Stars were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Internet Stars team quickly demonstrated a level of professionalism and technical understanding that gave us confidence from day one. Their first step was conducting a series of stakeholder interviews with both internal staff and a sample of our clients to gather qualitative insights. They also performed a full audit of our app’s usability and the design system that was (barely) in place at the time.

Scope of Work and Key Deliverables Included:

• A fully redesigned UX/UI architecture for the customer-facing mobile portal, with intuitive dashboard elements tailored to the needs of our end-users—technical teams, network planners, and community broadband advocates
• Wireframes and high-fidelity prototypes for both Android and iOS environments
• Revamped mobile marketing assets, including branded onboarding flows, push notification strategies, and a unified visual identity across all digital touchpoints
• A mobile-first landing page and campaign toolkit to support the launch of our new broadband rollout initiative targeting local municipalities
• Integration guidelines and design documentation that could be handed off cleanly to our internal dev team

Throughout the process, they remained sensitive to the nuances of working in the telecom space, including compliance needs and clarity in presenting complex network data to non-technical stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference in engagement post-launch was tangible—not just in metrics, but in the types of conversations we began having with our clients. Our app went from being an underused resource to a central hub for our customers, who now use it for service updates, network status reports, and bandwidth management. We received unsolicited positive feedback from rural ISPs, particularly those who operate in areas where time and clarity are everything. One technician told us, “The app update feels like someone finally made this with us in mind.”

One specific outcome that stood out was during a community outreach campaign for a rural broadband expansion project. The mobile-first marketing assets created by Internet Stars helped us connect with local officials in a way that felt modern, easy to digest, and actionable. That project moved forward more smoothly than any similar initiative we’ve run before,

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As for project management—flawless. Their team operated with a rhythm that meshed perfectly with ours. Every milestone was documented and met on time. Communication was clear and proactive. They never left us wondering what came next, and when curveballs did arise—like when our internal API documentation turned out to be less complete than we thought—they adapted gracefully without throwing off timelines or quality.

What was your primary form of communication with Internet Stars?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What made Internet Stars stand out wasn’t just their creative skill, but their empathy. They took the time to understand our audience’s needs—both in functionality and tone. There was one moment during a feedback session when they presented two different onboarding designs: one sleek and tech-driven, the other more community-focused. They explained how each one might resonate with different parts of our audience, and even helped us A/B test them. That level of thoughtfulness is rare.

Additionally, their designers and marketers worked hand-in-hand, so there was never a gap between what looked good and what performed well. The cohesion between design, user experience, and messaging was unlike anything we’ve experienced with past partners.

Are there any areas for improvement or something Internet Stars could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Marketing of Real Development

Describe what your company does in a single sentence.

Real Estate Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InternetStars Agency to accomplish?

• converting website
• easy-to-use
• security

SOLUTION

How did you find InternetStars Agency?

Referral

Why did you select InternetStars Agency over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from InternetStars Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

server infrastructure, create website and elastic contact forms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

very good UI, fast implementation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager from InternetStars was helpful and creative

What was your primary form of communication with InternetStars Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by how they understood our needs and executed them into the project.

Are there any areas for improvement or something InternetStars Agency could have done differently?

Internet Stars could make a 3d mockup of building

BACKGROUND

Please describe your company and your position there.

Pizzeria piwnica restauracja od blisko 19 lat na rynku. Czym się zajmuje? Dbam o firmę od zaplecza

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InternetStars Agency?

marketing - dotarcie do nowych klientów doradztwo biznesowe - próbując ustalić co zamierzamy robić w przyszłości (Strona, Franczyza, Zamówienia online, Automatyzacja)

SOLUTION

How did you select this vendor and what were the deciding factors?

Szukaliśmy długo dostawcy usług it a ten miał coś w sobie. Decyzja nastąpiła po pierwszym telefonie po drugiej stronie słuchawki profesjonalista który wie co robić i jak. Szybko przedstawił gotowy plan działania więc nie zostało nic innego jak podjąć współprace

Describe the project in detail and walk through the stages of the project.

Trudno będzie mi opisać, ale spróbuje. Początek przestawienie wstępne co chcemy zmienić/udoskonalić następnie szukanie plusów/minusów danego rozwiązania. Wdrażanie rozwiązań w życie

How many resources from the vendor's team worked with you, and what were their positions?

3 *Project manager *Backend developer *frontend dev

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sukcesem trudno to określić bo nie ma co stawać na laurach. duży postęp jak najbardziej. Zacznę od tego że mamy teraz o wiele więcej zamówień i atmosfera w pracy zmieniła się na lepsze

How effective was the workflow between your team and theirs?

Bez żadnych opóźnień. Kontakt bezproblemowy w razie pytań szybki telefon bądź email rozjaśniający tematy

What did you find most impressive or unique about this company?

Brak owijania w bawełnę. Pełny profesjonalizm w podejściu do klienta

Are there any areas for improvement or something they could have done differently?

Jako mała firma nie mamy doświadczenia z korporacyjnymi rozwiązaniami i nomenklaturą nie kiedy rzeczy których się dowiadywaliśmy były dla nas czarną magią

BACKGROUND

Please describe your company and your position there.

E-commerce company serving the pharmaceutical industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InternetStars Agency?

Development and release of mobile app on the market. Project management and project team management.

SOLUTION

How did you select this vendor and what were the deciding factors?

friends recommendation, reasonable price

Describe the project in detail and walk through the stages of the project.

Project in Flutter, the service included:

• business analysis
• project management
• development

How many resources from the vendor's team worked with you, and what were their positions?

Project Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

release of mobile app on the market

How effective was the workflow between your team and theirs?

We were satisfied with the contact: quick response, all features have been implemented

What did you find most impressive or unique about this company?

They had the best contact and were responsible all the way through the project development.

Are there any areas for improvement or something they could have done differently?

I think nothing

BACKGROUND

Please describe your company and your position there.

I'm project manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InternetStars Agency, and what were your goals?

I hired Internet Stars for app development and bring to market

SOLUTION

How did you select this vendor and what were the deciding factors?

I made competitive bidding

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• project management
• testing
• e-commerce marketing

How many resources from the vendor's team worked with you, and what were their positions?

Three people:

• project manager
• developer
• tester

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Start on the market, over 1000 download in month

Describe their project management style, including communication tools and timeliness.

Internet Stars Agency use Jira and Slack. They delivered timeline and requirements list.

What did you find most impressive or unique about this company?

They were very responsive.

Are there any areas for improvement or something they could have done differently?

I think they could hire video animations specialist

BACKGROUND

Please describe your company and your position there.

I'm CEO in PPC network

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire InternetStars, and what were your goals?

running a performance campaign in telekom industry

SOLUTION

How did you select this vendor and what were the deciding factors?

I met InternetStars thanks to my friend

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

1. planning of campaigns
2. analytics
3. create banners

Tools: GAnalytics, Wordpress

How many resources from the vendor's team worked with you, and what were their positions?

3 employees: media planner, IT Specialist and Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we have achieved quantitative and qualitative results

How effective was the workflow between your team and theirs?

very good

What did you find most impressive or unique about this company?

Their professional approach and responsiveness throughout the engagement were top-notch!

Are there any areas for improvement or something they could have done differently?

nothing